Rated 4 out of 5 by Rosemary17 Nice stay w/ a couple of downfalls
Our room was lavish and comfortable. However, when we arrived back after an evening out and called room service they were kind of snooty. We asked for champagne and the attendant let us know it was already in the refrigerator with an attitude. Well, the champagne and everything else in the fridge was warm, so we called and requested a cold bottle and they acted like that wasn't possible.
Also, the room was not stocked with robes, so we had to call down for those as well. Again, we were responded to with some attitude.
Aside from the champagne and the robes, everything else was great.
February 3, 2016
Rated 2 out of 5 by NoDakNative Consistently terrible valet parking, great hotel
I love the location and the comfort of this hotel, but if you go, take a cab. The valet parking is consistently the slowest of any Starwood property. First time, I thought it was just a bad day for the valet, second time I was frustrated but let it slide. The third time I realized it is just the way they operate -- not caring about their customers. I called for my car before I got dressed. When I got out front of the hotel (25 minutes later) only after I asked where my car was did they hand the keys to the runner to get my car from the garage. There were NO other customers waiting and no cars sitting in front of the hotel. The W's excuse is that the valets aren't hotel employees they are contractors. Some advice for the W Atlanta Downtown -- time to get new parking contractors! The understaffed and uncaring parking people you have hurt your guests and your reputation.
January 13, 2016
Rated 1 out of 5 by codum3 Very poor customer service.
Needed to cancel 3 weeks from date. They charged full room fee. Very rude customer service rep. I can understand being charged the week of event but not 3 weeks out. Won't
December 27, 2015
Rated 5 out of 5 by Ladymje Excellent Stay
We checked in on a Friday and out on Sunday. I had called to try to upgrade due to our anniversary but the hotel was full so they couldn't do that. When we got to our room there was chocolate covered strawberries and bubbly on ice!!! I thought that was a VERY nice touch to make our anniversary special even though we could not upgrade. We ate dinner downstairs at the BLT Steakhouse and it was excellent, the waiter and staff was very attentive and the food was fab! We didn't get to try the Living room bar but it looked really nice. Our massages at Bliss spa were excellent but would recommend they get a couples room instead of having to do in two different rooms. We really enjoyed our stay and the hotel was beautiful..will deff. stay again!
November 30, 2015
Rated 5 out of 5 by YoYo48 This hotel is conveniently located near the interstate.
Hotel W was fantastic! !!! The staff was Great! !! Shout out to James at the front desk, great personality.
November 29, 2015
Rated 2 out of 5 The service staff at the hotel was just not good.
The overall experience was not good. I will never stay at this W again.
November 16, 2015
Rated 2 out of 5 by jenx3215 This hotel needs improvement
There is not enough lighting in the hotel. I understand it is supposed to feel club like or like a lounge but as a business professional I should e able to get work done in my room, but I could not. Also I had a lot of bags and was never offered help with them at check in or check out. Apparently there are no official bellhops, and only contract valet workers. this is not okay with the money I spend a night to stay here.
October 19, 2015
Rated 4 out of 5 by NYCBiztraveller Solid W Property
Solid W property; met most expectations; unfortunately my room did not have a great view. Other than that everything was fine.
October 12, 2015