Rated 5 out of 5 by ToddlyC Anniversary Getaway
Thank you Pablo, W Insider, for taking special care with our stay. Took my wife here on our one year wedding anniversary and whole staff was very responsive and went above expectations. As a Starwood employee myself, it is great to know that the W Downtown takes pride in delivering rememberable experiences to their guests.
May 12, 2014
Rated 3 out of 5 by KarinD Not suited to a business traveler
I typically love the W properties. This one is nice looking, great room and nice fitness center. I liked the pool deck. The staff was not helpful and I'm not sure if it was ignorance or incompetence.I had a time critical document that I needed help with. At first,, I got the run around of sending me to the business center only to bring me back down to the front desk for help. Once they helped me, they offered to help me fax the document (THANK YOU!!) . However, that fell by the wayside when they didn't fax it in a timely manner (the fax was broken) - but much worse, they didn't bother to call me to tell me that! It took me 3 different calls down to find this out. We finally got it out, but it took over 90 minutes of effort. Another bad experience was the valet - and 2 different bad experiences. Both times, I called down for my car 15 min in advance only to not have my car waiting for me. Even worse, the first time, the attendant couldn't find it (????) so I accompanied him through 4 levels of the garage looking for it. The 2nd time, I am not sure what happened. I waited an additional 35 min for my car before they could find it. This was at check out so I was 30 min late to my next destination. Also, many customers were being put before me who hadn't called down. My companion and I were holding all our luggage in the heat of the day. They were apologetic but it's unacceptable.
May 12, 2014
Rated 5 out of 5 by MissB1 5/10/14 Stay
I appreciate the security of your property and I will return and recommend to business partners
May 12, 2014
Rated 4 out of 5 by Michelle712 Overall Very Good, Quirky & Fun Atmosphere
Overall, a very good stay. The staff is friendly and responsive. A couple of negatives - the room hair dryer was missing, which I of course discovered when I was hurrying to get ready. I think this should be inventoried between guests. Also, the chain operating the blackout window drape was broken, so at midnight, when I was all ready for bed and looking forward to a rare morning that I could sleep in, I had to call for maintenance and wait for it to be fixed.
May 12, 2014
Rated 5 out of 5 by MasonM This is the best Downtown Atlanta Hotel!
W Atlanta is the best hotel in Downtown Atlanta. The rooms have a great view of Downtown, very comfortable beds and pillows, and wonderful decorations. The employees of the hotel are outstanding and very hospitable. The lobby bar has a warm atmospher, and the quality of food at BLT Restaurant is great!
May 12, 2014
Rated 5 out of 5 by LiveLoveLife WOW!
Great experience. Very nice rooms! Highly recommeneded.
May 6, 2014
Rated 5 out of 5 by jmilagre AMAZING SERVICE
THIS WAS THE BEST. GREAT PLACE AND GREAT STAFF
April 23, 2014
Rated 1 out of 5 by Sude39 Beautiful hotel but
I always enjoy my stay but there are always issues with billing. I as well as my girlfriend were double charged and I was also billed $60 for parking 1 vehicle for 1 night. Still have not gotten the issue resolved
April 23, 2014
Rated 3 out of 5 30th Birthday
The hotel was nice and modern. The door men were helpful and went out their way to assist. The staff at the frontt desk was a little rude and not accommodating. I booked this room to celebrate my fiancé’s birthday and called 2 months in advance to ensure the room had a peek-a-boo shower as display online. The person that answered the phone assured me that the room I was booking had that feature but when entering the room it did not. I also requested a room above the 6th floor and was placed on the 5th floor. I asked the staff to change rooms due to my previous request but they stated they could not accommodate me. The room was different but the service was not the best.
April 21, 2014
Rated 5 out of 5 by IlliniAD Great Experience
Rooms are terrific...nicely appointed, exceptional bed, all around great attention to detail. Loved the workout center. The equipment was such high quality. So much better than what you experience at a cheaper hotel. All around an excellent stay!
April 17, 2014
Rated 5 out of 5 by Faby comfy stay
Great stay for a quick business trip. Front Desk Staff was really nice!
April 6, 2014
Rated 4 out of 5 by Danny712 Very nice
My wife and I sent the evening away from the kids and we picked the W because of its images online. The staff was amazing and very helpful. We eat at BLT Steakhouse which was fantastic. my wife had the hanger steak which she loved and I have the burger and I most say it was probably one of the best burgers I have ever had. Our room 704 was wonderful. It had an amazing view of the city and bathroom was so cool. I would however say some time and money needs to be placed on the furniture. For the cost of the room, the care of the furniture was lacking. the nightstands and wall counter/drawer were badly scratched up and chipped. Most of the drawers did not open and close very well. The design and style of the place was fantastic but you could tell that someone saved money on the actual furniture. Other than that we had a wonderful time and would tell our friends out it.
March 31, 2014
Rated 4 out of 5 by CVW9873 This hotel is in a horrible location
THE HOTEL IS IN HORRIBLE LOCATION.
March 28, 2014
Rated 4 out of 5 by mattM13 Pretty good value for the money...
Don't book through a travel site, like Expedia or something like it. We did not get the king beds or level of room we expected, even though we had an e-mail confirmation. When we spoke to the front desk about it, they just said, that's Expedia's fault, not ours, and offered no additional explanation or solution.
Also, call WAY ahead for your car from valet. No one else was waiting for their vehicles and it still took us 20 minutes to get the car.
March 24, 2014
Rated 2 out of 5 by KALZ Dirty & Staff Was Very Rude!
The rooms smelt like stale smoke! There was toothpaste all over the mirror in the bathroom and backsplash. The staff was so rude! When we went to eat I asked, unknowing, if we could eat on a patio (outside) and she laughed and said "yes, you can eat in the parking lot, that is our patio"! I WOULD NTO RECOMMEND THIS HOTEL TO ANYONE!
March 24, 2014
Rated 1 out of 5 by BomoloB Don't Waste Your Money
I was here for business and got the corporate rate (still pretty expensive). There are far better ways to spend that amount of money. On Monday, my first night, I had dinner in their restaurant BLT Steak. It was not crowded and I dined alone. I never saw the same person twice as someone different dropped off and picked up my food, drink and check. No one ever came by to ask me how everything was. It took me 30 minutes to flag someone down for the check and get it back so I could leave!
I requested a wake up call for 7am on Tuesday. I never got one, therefore overslept. I did however, receive a call at 6:41am on Wednesday telling me that my breakfast couldn't be delivered because my "Do Not Disturb" sign was out. Well......I did not order breakfast, but thanks for waking me up 1 1/2 hours early today!
That afternoon when I returned from my conference, I had the experience of riding the elevator up and down because neither of my key cards worked. I asked the concierge for help and found out they were deactivated. Odd, considering I wasn't checking out until Thursday.
Upon check-out Thursday morning, I dealt with two people and neither one asked me how my stay was - not even when I asked the manager for a comment card.
I will never recommend this hotel to anyone. It was extremely disappointing. I can understand one issue and wouldn't have thought twice, but to encounter a problem every single day of my stay? Wow.
March 22, 2014
Rated 4 out of 5 by Bob1216 Great Time
The Hotel was everything expected and more. I had a V.I.P. party in one of the suites and the staff was awesome. The desk staff went out of their way to make sure everything was in order. Valet was fast and friendly, The down stairs bar staff was friendly, funny, and made the night time experience well worth coming back. They know who they are (since i can't mention names). When in Atlanta i will always be staying here.
March 21, 2014
Rated 5 out of 5 by Sweetpea2014 Upscale
The stay was great. I was disappointed when the room rate increased from the date I made the reservation on Feb 28 until March 14 when I cancelled one night stay from 2 nights to 1 night.
The overall stay was great with friendly and helpful staff..
March 20, 2014
Rated 5 out of 5 by Gerri1 This hotel is well located
This hotel is well located in the downtown Atlanta area. Within walking distance to multiple restaurants, the Aquarium, and World of Coca-Cola. Meeting rooms were well equipped and meals and snacks served were excellent.
March 17, 2014
Rated 5 out of 5 by JohnfromAustin Outstanding Experience
We held meetings all day at the W DT Atlanta on the 5th anniversary of the Hotel and couldn't have been more pleased with the attention to detail, quality of service, Great food at BLT and most importantly the constant checking in from the GM Chris Cannon.....I highly recommend the W and look forward to my next stay.
March 15, 2014
Rated 4 out of 5 by CMC12 Hotel is very accomadating
The staff was very helpful. My friend has strong allergies against cleaners and perfumes and when we got there they thought it was allergies to the feathers. We told them what it really was and they fixed it right away. Very accommodating.
March 14, 2014
Rated 4 out of 5 by Radu Above and beyond, literally
Alonzo and Dawaun are not only helpful in daily matters but they went above and beyond, literally to the hotel's heli-port, helping me take a photo for my presentation at Microsoft Convergence in Atlanta.
Thank you so very much, Dawaun and Alonso.
Look forward to staying here again.
March 6, 2014
Rated 5 out of 5 by docriz Love the Atmosphere
very cool hotel; eclectic surroundings; love the free coffee awaiting! close to all downtown activities...loved it!
March 6, 2014
Rated 2 out of 5 by EMH19 Adequate
A major issue with the room was the overwhelming floral scent upon arrival. It was so overbearing that instead of smelling fresh/clean we had to call and have the front desk place a special air filter in the room with only mild improvement. Based on the availability of this machine Id guess it is a common problem. Reponse by staff was quick and understanding, however all my luggage still smelled like the room after being unpacked.
The lighting in the rooms is awful. The paint is dark and the lights are very dim yellow. It made getting prepped for a wedding difficult to do. The hallways were also very dimly lit; even during the day it felt like the middle of the night.
Overall, our room was clean and there was more than enough space for the 4 of us. Staff were friendly. It seems that the rooms are designed to be more trendy looking than functional, would likely not stay here again if I were to travel back to Atlanta.
March 4, 2014
Rated 3 out of 5 by cmatt4775 Hotel Nice. Room Disgusting!
Hotel it self was very nice and the staff was great. I only have one complaint but it is pretty big one when you think about the quality of the hotel. I got to my room and it was nice but than me and my girlfriend looked the carpet and noticed the was a huge stain which was a huge eye sore especially when you pay for nicer room. Than one night we decided we would like to have a drink so we went to ice machine and when we poured the drink into the glass cups in the room a few of them had looked like they had not been cleaned and the cleaning people just flipped back over. With the lighting in the room we did not notice to filled it up. One cup had some hair, dust and some other disgusting stuff in it. I know this stuff happens but when you stay at hotel like the W you expect them to make sure the little things are taken care of. Yes I could have called for new cups but with a hotel of this quality the cups should be clean when I check into room.
March 3, 2014
Rated 2 out of 5 by Kristin99 Not worth it
I love Starwood properties - if fact I book their banquet facilities for work all of the time. But my recent overnight stay at the W in Downtown Atlanta was not up to par. For the price per night, I have fairly high expectations and they simply were not met. The staff was friendly but didn't go above and beyond or out of their way as you often see at W hotels. The room was fine but the bed felt like it had seen better days - the feather top was flat and the feather inside were poking. Most of these things wouldn't add up to a poor review but seeing a roach in the bathroom put it over the edge. That shouldn't happen. Ever. And unfortunately, the guest experience director didn't help. While she assured me the facilities people would inspect the room, I was not confident anything would be done. Nor did I think she cared in the slightest about my experience running from a roach as I got into the shower. The stay was an overall disappointment.
March 3, 2014
Rated 3 out of 5 by bre1982 staff is no help!!!!!
I came to the W with high hopes. I heard that this was to be the best of the best to say in Atlanta . I arrived there on a Saturday for a hair show. Once I got to my room I began to notice that this room has a lot of wear and tear for to cost so much money, the walls are paper thin so you can hear your neighbor taking a shower and everything else, not to mention the loud weed smell, that was loud it was in the hallways and in my room. The front desk customer service reps was no help, anytime I had a question about anything the answer was," I don't know you have to find out for yourself" I don't know anything about It. No help at all. Never again to much money for to be treated like a two star.
February 27, 2014
Rated 2 out of 5 by Dirk2 Uncomfortable
Beds are too short - I am average height and had my feet slightly stick out. Hate to think what it must be for people of above average height.
Mattress is too soft. Pillows too big. Blankets suffocate and too warm. Alternative size pillows and lighter blankets should be provided.
February 27, 2014
Rated 2 out of 5 by Joey7066 Noisy
Just stayed at the W on 2/21-2/23/2014. The room did not meet my expectations because of the noise level - the first night of my stay dogs were barking for more than an hour at night down the hall AND the guests next door were extremely loud at aroun 12-2:00 am. Yhe next night the gentleman next door were very loud abefginning at 2:45 in the morning for at least another hour. I was there on business and did not appreciate disturbed sleep for 2 nights in a row.
February 27, 2014
Rated 4 out of 5 by Jeff2014 Great staff, nice rooms
My check-in was exceptional. Very friendly and accommodating. However, I did ask for a quiet room and got one right off of the elevator lobby. My room was on the side of the hotel overlooking the courtyard and leaves you looking into the office suites and vice versa…very little privacy…ask for an "outside" room looking away from the center courtyard. The pillows were very soft and I would have preferred foam.
During rush hour periods, the courtyard is jammed with people entering and leaving the underground parking garage and all the valet drivers going to dinner…definitely a design flaw of the facility…they should have had a back entrance as well.
February 26, 2014