Rated 1 out of 5 by Raindragon29 Disappointed
I gave 2 brand new shirts the day I checked in on July 22. Form filled and gave to employee who came to room. He made it clear they would be ready next day 6p. They weren't. I checked again Thursday multiple times, speaking with multiple people. Nothing. I had to borrow a shirt from a colleague for work event that night. Friday I had a 400 flight back to NYC. I filled out a security form.
I have heard NOTHNG. While polite when I inquired multiple times, it seems like no one really cared and were placating me. Not once did anyone reach out to give me any update. Things happen I get it. But I stay here a lot and my company, Capitol Records and universal music does a great deal of business with the W...disappointed.
These were 2 brand new shirts I hadn't even worn yet and needed for work events.
July 26, 2014
Rated 5 out of 5 by 2Sandys Gorgeous Hotel and Amazing Staff
We arrived overnight and everyone we met was extemely friendly and accommodating. We dined in the Living room, used room service and ate in Delphines. All of the foood was delicious. Concierge was lovely as were the bellmen and we worked with the W Insider Chris Nelson, for great suggestions. Everyone couldn't have been nicer. We even bonded with our housekeeper whose name we can't quite remember, but she took amazing care of us in our beautiful Marvelous Suite. Fantastic Stay.
July 22, 2014
Rated 3 out of 5 by Coleo Beautiful Property, Disappointing Stay
This is by far the most disappointing experience at a W hotel. The first time I stayed here I was offered a room upgrade by a cheery and friendly front desk staff who went out of their way to make my first time there a memorable one. This time I was not recognized as a platinum guest or asked about my choice of welcome amenities, and unable to even coax a conversation about the evening events out of the person at check-in. To top it off, I was double charged for valet parking, didn't have my call returned from accounting and still have yet to get the credit on my account days later. Not likely to get excited about coming back either. As my GFs first experience in California, it was less than memorable.
July 18, 2014
Rated 5 out of 5 by healingturtle Oh Wow
How do you say amazing other than W Hollywood. This turns out to be my 10 stay here this year. The reason I know that is because they had a personal hand written note and a bucket full of Diet Coke in my room waiting on me when I checked in. The service here is the best of any of the W's I have stayed in. I will drive out of my way in LA to stay here. Thanks so much for making each stay whatever whenever...
July 10, 2014
Rated 3 out of 5 by ASC81 Comfy room but noisy aircon!
I stay for work, and the room is always comfortable. My only gripe is the incredibly noisy air conditioning unit - I have to leave it turned off, then the room gets warm and I wake up...sigh. Room service food is good, albeit very expensive, and the W amenities are nice as always. Having to pay for wifi always annoys me for a hotel in this price bracket, too.
July 20, 2014
Rated 1 out of 5 by 94Ridgeway Brutal Stay
Let’s just say that my stay at this hotel was brutal. When I tried to check in, my hotel room was not ready. Due to the night before, I was not able to check into my room until after 6:00PM and I am a platinum member with Starwood. Also, not only did my suite upgrade not come through, I was put on the third floor near an elevator which held conference meeting each day. There was a partying going on outside my room.
The staff at this hotel is terrible. There are much better hotels in Hollywood. Stay clear of this one.
July 23, 2012
Rated 2 out of 5 by loudmusicatnights horrible nights
Throughout my stay Thursay-Sunday loud obnoxious music from the courtyard reaching my overlooking room.
July 16, 2014
Rated 5 out of 5 by Alan21 Hollywood July
Overall great - quick stay with luxurious accommodations.
July 12, 2014