Rated 5 out of 5 by JPKN Best W hotel experience and service
From check in to check out (2/13/14-2/14/14), the entire staff went above and beyond, definitely exceeding my expectations. The front desk agent upgraded my room due to my SPG platinum status. In particular, Christopher Nelson (W insider) was amazing. Christopher went out of his way to make my stay extraordinary. Christopher's recommendations and actions made my business trip a success. Due to Christopher's efforts and actions, I was able to effectively train and on board a new employee.
February 15, 2014
Rated 5 out of 5 by DiWalt Welcoming Staff and Great Fitness Room
My husband and I recently spent 3 nights at the Hollywood W. It was our first time staying at the hotel. I was extremely impressed with the staff. Everyone was very helpful and friendly. The room was very comfortable and the fitness room was very clean with lots of equipment and everything was maintained and working. Location was excellent. Would recommend and return.
February 26, 2014
Rated 5 out of 5 by 86John Staff was truly marvelous
I can't praise the staff enough. They were most helpful and courteous. I am a strong "W" supporter and a loyal one. You do a great job. I am grateful.
February 27, 2014
Rated 2 out of 5 by BroadwayBoyz W Lets Me Down Again
Wow, I expect more from the W. I had a 3 o'clock check in for my suite. I was very excited to be entertaining some friends in the suite for our own happy hour before we went out for dinner and a show. Imagine my surprise when I tried to check in a little after 4 o'clock and was told my room wasn't ready. The front desk promised me it would be ready in 20 minutes. We got the call that we could get into our room at 5:30.
Ridiculous. Unexcusable. Unprofessional. I will not be coming here again.
February 23, 2014
Rated 4 out of 5 by CarlF Super moden rooms :)
Rooms were nice and beds were very comfortable. I would say they could recognize SPG members more as the last month many of the hotels were nice or offered upgrades etc.
February 24, 2014
Rated 1 out of 5 by 94Ridgeway Brutal Stay
Let’s just say that my stay at this hotel was brutal. When I tried to check in, my hotel room was not ready. Due to the night before, I was not able to check into my room until after 6:00PM and I am a platinum member with Starwood. Also, not only did my suite upgrade not come through, I was put on the third floor near an elevator which held conference meeting each day. There was a partying going on outside my room.
The staff at this hotel is terrible. There are much better hotels in Hollywood. Stay clear of this one.
July 23, 2012
Rated 4 out of 5 by AirWinger Hotel great, bar--sub standard service...
This is one of Hollywood's gems, the rooms are spacious and comfortable but I'd avoid the second floor rooms. Inebriated bar patrons sometimes stumble up the stairs and disturb the tranquility of a 2am deep REM nap. Hotel staff is very friendly and with the exception of a single waitress in the bar, I'd give the place top marks. However, the waitress in question took my drink order and credit card and that was the last I saw of her. I had to flag down another waitress who wasn't in my section to get my credit card back. It sullied the general good rating I would normally give. Overall, I'd stay there again.
February 4, 2014
Rated 1 out of 5 by Jack3234522 No SPG Platinum recognition
As a SPG Platinum member, I was given a small basic room with no upgrades and my view from the window as no view at all. I was directly facing another huge building 10 feet away. might as well not have a window. What a horrible way to celebrate an anniversary.
February 12, 2014