Rated 3 out of 5 by JM0904 Trendy with Poor Customer Service
The hotel was too trendy and the customer service needs improvement. Staff has too much attitude. The pool had different "rules" everyday for dress code and where you could sit without a $250 minimum and the service was poor. I should note that the pool is independently managed, which needs to change immediately. Food and drink were good but prices were excessive. $15 glasses of wine, $11 beers and $20 for 3 sliders. Will find a new hotel the next time I am in LA. On the plus side, a late checkout was accommodated and Blissage was good.
May 20, 2012
Rated 4 out of 5 by Jessica1213 Excellent Service and Fun Hotel!
My husband and I really enjoyed our stay at the W Hollywood. I am a loyal SPG Gold member and always stay at an SPG property if possible. The W Hollywood was perfect for us as we love hotels with a “chic” feel and that have a younger, more lively crowd with great nightlife right on property. From the moment I made the reservation to the time we left, the customer service was excellent! There was a little issue with my original reservation, but Christina and Paola took care of it immediately and with such great communication. Check-in was just more of the same great service. I had mentioned in an email with Paola that my husband and I were celebrating our anniversary. At check-in, we were upgraded to a Cool Corner King and shortly after we got to our room, we had a delivery of a bottle of champagne and a cheese plate. The room was perfect! Large and with a perfect view of the Hollywood sign. The rooftop pool was great! A nice place to relax in the morning with a couple mimosas before heading out to explore the city. We also were able to enjoy the outdoor bar area with some friends for a couple drinks before going out to dinner. We used the valet and would call before we left our room. Our car was always waiting for us by the time we got down there and again, with great service from the valet staff. We can’t wait to come back to LA and to the W Hollywood!
June 5, 2014
Rated 4 out of 5 by Sparty13 Overall good experience
Location and proximity to Hollywood amenities was great. This was by far the smallest W room I've stayed in, but it was big enough and had plenty of storage space and outlets for charging. Great view from the rooftop pool area and drinks and a snack at Living Room met expectations with attentive service. Downsides to our stay...
Couldn't find hours for anything, and the room materials just stated to call for hours. Luckily plenty of spots within a block or less walk, they got my money instead.
We chose the 'green' option which usually means we keep the same sheets, towels and bath products for our stay. Apparently this means they also do not take out the room trash or do any type of cleaning either... Would have liked that part called out a little clearer.
January 6, 2014
Rated 5 out of 5 by pyxie3 This place exceeded expectations
To celebrate my boyfriend's birthday, I got a room at the W Hollywood. This place was AMAZING. The staff was friendly, helpful, and fast. Saturday was packed with people, which made drinks more fun. We didn't have to worry about being quiet, we could just let loose and enjoy it all.
The location was perfect, but the room was the highlight. LOVED the shower, window seat, and the sound machine playing ocean waves all night.
It was the perfect birthday celebration. Even sat next to Spike Lee when waiting for our car Sunday morning.
March 16, 2013
Rated 5 out of 5 by QuagmireVan I loved the night I spent at the W
Here is my letter to the GM: I wanted to write you both and tell you what an excellent time I had at the W in Hollywood. I had reserved a regular room, but was given a suite! What a great courtesy upgrade. On top of that I brought a beautiful woman with me that enjoyed the cosmos at your downstairs bar. I had a couple great glasses of cognac, and took the party upstairs. I love the style of the room. The furniture, cliquot champagne in the fridge, the bag with toilet paper labeled "backup plan", and although I think 39 bucks for parking is a bit steep I laughed at the "drink-up" water left in my car. The most tragic part was leaving an unadorned woman in a beautiful suite early in the morning since I had to conduct some business, but she slept in and enjoyed the comfortable king sized bed. The rain shower was excellent, and I was greeted by "good mornings" down stairs. World class service. Thanks Tim! Leon you got a great team there. Keep up the good work, I will most definitely use your accommodations in the future!
May 22, 2014
Rated 2 out of 5 by SunTraveler Well Below Average for an SPG property
I am a regular business traveler and a frequent vacation traveler. I have stayed in several different SPG properties, always leaving with a good impression. I cannot say the same after my experiece at the W hotel in Hollywood. The room was unclean, especially the bathroom. The one area a guest would want to be the cleanest was by far the worst I've ever encountered in any hotel. I was truly disappointed. The property itself is located in a good location and the lobby is impressive, but the rooms themselves are disappointing.
October 19, 2012
Rated 3 out of 5 by andaid Not your standard W or SPG Experience
I have to say I was extremely disappointed in my recent stay. I was in town filming a production and had a lot of film equipment with me. The bell staff was difficult about helping me or any of my guests to my room with the equipment. They flat out refused to help one member of my party and sent him to the loading dock by himself. Further, I asked someone to meet me at the hotel and told them to ring my room upon arrival. The front desk staff would not connect him because he didn't know my last name (understandable), however they also did not bother to call up to let me know someone was attempting to contact me. The suite I stayed in was nice and had some beautiful views, however the air conditioning only worked in the living room section of the suite and the bed & bath areas did not have much ventilation or air flow. Mostly I was disappointed with the overall service I received and will NOT be returning to the property again. Next time I'm in Hollywood I will return to the Mondrian where myself, my equipment and crew are happily welcomed with no issues.
May 23, 2014
Rated 5 out of 5 by kerri713 First time in California
The hotel staff was amazing. At check in the staff was awesome gave me lots of information welcomed me to California for the first time. After getting to my room there was knock on my door the front desk sent me up a personal letter welcoming and offering their assistance when ever needed along with a gift. I ordered room service in the morning and again the staff couldn't be any nicer and would bend over backwards for anything I needed. Would stay here again in a heart beat. I will recommend this hotel to everyone.
January 21, 2014
Rated 3 out of 5 by bluefear69 Trying too hard
The hotel seems to have a bit of an identity crisis. The lobby becomes a night club on some evenings yet you are required to sign a disclaimer saying you will keep noise to a minimum. Unfortunately, it is hard for the staff to police this and at 'closing' time the hotel corridors and rooms are very noisy.
Sure the rooms in this hotel are nicely furnished but it really is trying to be too hip and really is trying to fit in to a style that doesn't really work. Maybe that is just Hollywood, but not a fantastic impression.
November 14, 2012
Rated 5 out of 5 by ssn5 exceeded expectations
From reading some reviews, I was concerned that this hotel would be extremely noisy or the staff unfriendly, but that was not the case at all. The staff members were uniformly gracious, helpful and welcoming. The hotel itself is gorgeous, including the room we stayed in. I imagine some rooms could be noisy if people party in there or if the room is close to the nightclub, and I image the pool could get very crowded, but none of that affected my stay. I would stay here again for the great location and swanky amenities.
March 19, 2013
Rated 5 out of 5 by Tip88 Class act from the minute I walked in
I travel pretty often for work and I have say that the W Hollywood is always the best service I receive. From the moment i arrive they staff remembers me and is always professional and pleasant. And after a long flight that can be very important.
Keep up the great work!
May 17, 2014
Rated 2 out of 5 by RayMan Very Loud Hotel - Thin Walls
For the most part, the hotel was nice to look at and the staff seemed very friendly. We got here on a Friday and checked out on Sunday.
Both Friday and Saturday nights seemed like a club in the lobby and the festivities kept going on til the break of dawn. With so much noise and fun going on downstairs, it was hard to sleep and get comfortable since the you could hear all the commotion. I didnt get any good REM sleep either night. Another couple who we were with actually checked out and slept elsewhere.
The sad part is we used our Starwood points to book this hotel and it turned out to be such a waste. Oh well, this is one 'W' that we probably wont stay at again. But the Deplhine restaurant was very good to eat and their service was amazing. So, go there for dinner.
December 21, 2011
Rated 4 out of 5 by monmon23 Great Hotel | Service Could Be Improved
The hotel itself was absolutely beautiful, and the rooms were very spacious and nice. The beds are extremely comfortable, and there was a mini bridge, bar, and ample storage space.
The valet service was rather slow, and the staff made the same mistake of asking us to pay cash two days in a row when we had already said that the valet fee would be billed to the room.
Housekeeping was subpar. We did not receive fresh towels during a day, and had to ask for new ones to be brought up. The hotel room also had one robe despite the fact that 2 adults were listed as staying at the room.
The whatever/whenever service was excellent. The hotel's food and bar were also fantastic.
It's a great hotel. I may stay again, but thought that the overall service could have been improved.
May 24, 2012
Rated 5 out of 5 by dbF35 This hotel offers all what you need for business @ Hollywwod
This hotel offers all what you need for business @ Hollywood
May 27, 2014
Rated 2 out of 5 by BroadwayBoyz W Lets Me Down Again
Wow, I expect more from the W. I had a 3 o'clock check in for my suite. I was very excited to be entertaining some friends in the suite for our own happy hour before we went out for dinner and a show. Imagine my surprise when I tried to check in a little after 4 o'clock and was told my room wasn't ready. The front desk promised me it would be ready in 20 minutes. We got the call that we could get into our room at 5:30.
Ridiculous. Unexcusable. Unprofessional. I will not be coming here again.
February 23, 2014
Rated 2 out of 5 by yourfootdoc Hollywood Stay for vacation
Great location, but would not recommend. Beautiful amentities as well. SPG rooms are on 10-12 floor. DO NOT STAY on those floors unless you want to be woken up by people working out OR partying at the club on 12. Walls are paper thin. Beds are on platforms. Not so comfortable. Do not use Acura service. They will drop you off but no pick you up. Cabs are not so easy to find! The pool is very weak. No lounge chairs for guests. Just used for the night club which isn't owned by hotel. First and lasat stay for us!
January 6, 2013
Rated 5 out of 5 by thegonzo Home Away From Home
I stay at this hotel once or twice a month for a couple of nights each stay. From the bellmen to the front desk to the housekeeping staff, everyone is always so friendly and welcoming it makes it much easier to be away from home. The hotel is directly above a metro stop so it's easy to get into downtown (I took the metro to catch a show at the Ahmanson Theater and it was very easy - only 15 minutes and a few dollars). Overall a great property with a great staff.
March 28, 2014
Rated 4 out of 5 by Hauz Great Stay and Play
My wife spent the weekend here for our 18th wedding anniversary. We were very happy with the friendliness of the staff. They had a bottle wine waiting for us. Nice touch. Great restaurant and service. I will have to say house cleaning was terrible though. Really only made our bed and replaced our towels. Expected better service in that area. Will definitely be coming back and will tell others. So convenient with having the theater so close. Saw Wicked during our stay. Thanks "W" for a great weekend
December 14, 2011
Rated 2 out of 5 by LanceW Letdown
When we checked in they didn't have me as gold so we lost out on the upgrade and free gift. After a few hours on the phone, in person and on twitter we finally got free internet.
As nice as the room was our neighbors were not. A bachelorette part with 10 plus girls were load and obnoxious. To not ruin their night we agreed to be moved but it was a downgrade of a room.
We were not given anything in return but free parking. Sadly this is a Starwood property we will not return to.
February 4, 2014
Rated 4 out of 5 by ConditionOne Excellent Hollywood property!
If you’re a fan of W hotels and are watching a show at the Pantages theater, this is the place for you! Aside from the usual pretentious crowd, rooms are what you would expect from a W. Clean and hip. Staff were helpful, but had your typical W aloofness. The bar scene has a great vibe in the evenings. Due to crowds, there are bouncers at the hotel entrance where you have to show your hotel key to be let in. Good food quality and service at Delphine, the hotel’s restaurant.
Valet parking is $35/day. The gym is large and well furnished. A solid W property!
As a side note, I letter was placed in my room saying that there would be a labor disturbance the following morning. At 6am, some protestors started chanting and banging stuff. Earplugs were provided on my bed. Quite proactive on the hotel’s part!
October 28, 2012
Rated 5 out of 5 by DelToro2434 Hot Place For Sure
Too bad we had the kids with us - what a rockin' place. We will definitely be back....alone.
May 18, 2014
Rated 3 out of 5 by MIKE27 security
Can you please ask your guards to have a better memory in order to get in as a customer. The first and second time i understand but we were stop all the times to show our hotel entry cards. I understand your concern for the security but twice in the elevator we meet people asking us to bring them to the 12th floor to get in the night club......... so it doesnot work for everybody.... If there is a security please in that case that you can apply to evrybody even your customers.........
March 26, 2013
Rated 2 out of 5 by Tickedofftraveler Too loud at night
My boyfriend and I upgraded to a Marvelous Rm right above the central bar. The music was so loud that we couldn't fall asleep until it had closed down. They offered to switch rooms but we declined, as we already had unpacked in this one.. In short, understand that the hotel is a lively place on weekends. However, rooms should be insulated from there. It was a terrible night sleep!
April 8, 2014
Rated 4 out of 5 by Ali1 W HollyWood - Great Fun!
We were there Oscars weekend, despite the event organisers being disorganised, the W staff were great. Special mention to Brittany at the Concierge desk who arranged a pick up at zero notice and then sent us up a special gift to the room to make us feel welcome! it was soooo exciting. Also big hi to Jordan working the lobby bar on the Sunday of the Oscars, she was so professional, friendly and efficient, made it all the more exciting waiting for the ceremony to start!
March 11, 2013
Rated 2 out of 5 by Hellas1903 Restructuring
Unfortunately we were unlucky enough to stay at the hotel during some form of restructing which made it impossible to stay in the lounge area because of the extremely loud noise. As i was checking in, the front desk, which was apologetic, had to shout to be able to communicate with me. The room unfortunately was smokey, this is not the hotel's fault, but the previous guests probably, however this is unsatisfacotry. Overall I would say a pretty dismal experience.
May 11, 2012
Rated 4 out of 5 by TMBLB Fun in the Sun
Travelled with a group of friends to attend a concert at the Hollywood Bowl. Spent the day at the pool in a cabana. Amazing service from every staff member we encountered...valet, concierge, check-in desk, cabana attendants and room service. They made our stay AAA+ They even provided car service through their Acura Experience Team. Would highly reccommend staying here if you're looking for an energetic & trendy experience in the center of Hollywood's nightlife!
October 3, 2012
Rated 5 out of 5 by healingturtle The best W staff
this isthe best W I stay in. I will go out of my way in the LA area to stay here. In the last year I think I am close to 10 different stays. It starts with the Valets the best. Remember me and my name each time. But it is the front desk staff are by far the best of any hotel. Fauma takes care of everything even knowing that I like diet coke and always has them sent up to the room. If you are looking for a true W experience this is it.
February 4, 2014
Rated 5 out of 5 by wrbill Great Place
I really enjoyed my stay at the W
May 12, 2014
Rated 2 out of 5 by Wunsatisfied Front Desk is horrible
Things started off well, front door staff and valet were great and kind and offered great service. Then you meet the front office staff and wondered if they were trained by the same management team. They were so off putting and unhelpful that it turned me off on this hotel right away. Will actually write a letter to management to inform them of my dissatisfaction. Will not stay here in the future and will not recommend even though I am a fan of the W's.
February 24, 2013
Rated 5 out of 5 by JJZ36 Fantastic Bachelorette Party!
I hosted my barchelorette party on Saturday night Delphine restaurant followed by Station Bar for drinks. Ladies, this is the place to host your party! Not only the rooftop pool, rooms, food and atmosphere were fantastic, it really was the service from the incredible team at Delphine and Station which really made our night so special. I would highly recommend this venue for an all in one fabulous evening!
March 10, 2014