Rated 5 out of 5 by markjs overnight stay at the w hollywood
from the moment we checked in until we left, we could not have expected better service or a more enjoyable experience. room was very well appointed and comfortable. would not hesitate to recommend or again stay at this hotel.
delphine restaurant downstairs was also a great experience from the manager to the server.
March 3, 2014
Rated 5 out of 5 by Vanda Total Wow Experience.
Super Wonderful , friendly,Staff members.
We had an awesome roof with the view of The Hollywood sign.
Acura Experienc was great. They were always available to take you wherever you wanted. (reasonable distance of course)
The stay at the W HOTEL was on e of the best memorable moments of our vacation!!
Will Definately return a second time!
September 16, 2012
Rated 5 out of 5 by lockwoodlv There is So Many Choices :)
There is so many places in Hollywood to stay. I always come back the hotel is clean and the rooms are nice. The customer service due to the staff you hire makes my experience always memorable. Everyone from the front desk, management, and hotel manager are extremely professional, welcoming, and that is hard to find in hotels.
March 11, 2014
Rated 5 out of 5 by QuagmireVan I loved the night I spent at the W
Here is my letter to the GM: I wanted to write you both and tell you what an excellent time I had at the W in Hollywood. I had reserved a regular room, but was given a suite! What a great courtesy upgrade. On top of that I brought a beautiful woman with me that enjoyed the cosmos at your downstairs bar. I had a couple great glasses of cognac, and took the party upstairs. I love the style of the room. The furniture, cliquot champagne in the fridge, the bag with toilet paper labeled "backup plan", and although I think 39 bucks for parking is a bit steep I laughed at the "drink-up" water left in my car. The most tragic part was leaving an unadorned woman in a beautiful suite early in the morning since I had to conduct some business, but she slept in and enjoyed the comfortable king sized bed. The rain shower was excellent, and I was greeted by "good mornings" down stairs. World class service. Thanks Tim! Leon you got a great team there. Keep up the good work, I will most definitely use your accommodations in the future!
May 22, 2014
Rated 5 out of 5 by Tip88 Class act from the minute I walked in
I travel pretty often for work and I have say that the W Hollywood is always the best service I receive. From the moment i arrive they staff remembers me and is always professional and pleasant. And after a long flight that can be very important.
Keep up the great work!
May 17, 2014
Rated 2 out of 5 by Eveyen The first disappointment with W Hotel
My room wasn't ready after 2 hours waiting in the lobby. My room is accross from some metal staircase that people were making really loud footsteps and talking on cells at 4 am and woke me up!!
Additionally, no towels were accessible by the pool so I had to retrieve one from my room and we even found 1 cup inside the pool!
July 5, 2012
Rated 4 out of 5 by Cliffnelson Brief stay, much more to discover
A good W hotel; I did not do enough exploring of all the hotels amenities. There are a lot of restaurants and clubs at the hotel as well as a pool and gym I did not get to check out. The room was good, though no effort was made to provide an upgrade. The valet is extremely expensive, but that seems to be the case with LA.
August 21, 2012
Rated 4 out of 5 Excellent hotel for clubbing
Walking distance to great music at Avalon Hollywood. Very high energy, glamorous hotel. Yes it is going to be loud.
Stay at the Westwood if you don't plan on staying up til 3am and crashing.
My room was on the 5th floor even though my preferences say high floor. That was very annoying considering the suite cost $600.
July 22, 2013
Rated 5 out of 5 by Lynrow Great service-found my jacket left in room!
I left my jacket in the room closet in my rush to get to a meeting, and didn't notice until the next day. At first they didn't have it logged, but the manager, Chris, called me to tell me they had found it. I picked it up later that day and Chris personally remembered me. Great service where a lot of hotels fall short.
November 5, 2012
Rated 5 out of 5 by 11mike excellent as always!!
Had an awesome room and stay at the Hollywood W. oue second stay this year. pool was fun as well.
July 1, 2014
Rated 4 out of 5 by Goblinlab Cool and Hip Design (but forgotten housekeeping)
Well-decorated room and cool lobby bar. (Almost a little too designed to appear funky and hip.)
Biggest disappointment was getting back to my room on second night and finding no one cleaned the room. I had to wait in the lobby for an hour while they sent housekeeping up. (A free drink at the bar would've been nice.)
August 8, 2013
Rated 5 out of 5 by Vinny32 This hotel has great accommodations
The hotel is centrally located to everything in Hollywood. It's rooms are spacious and clean with great features. The staff is professional and very pleasant to deal with. The night life at the hotel is great. They had a jazz band playing one night during our stay it was a great show. I plan on staying there again.
April 2, 2013
Rated 5 out of 5 by Troy2112 Enjoyable
My wife, four adult children and I really enjoyed the hotel. Check In was quick. The room was ready early. We had an A/C issue and we were upgraded to a suite w/ a very quick and easy room change. The night life was fun. We were very close to many sights within walking distance and driving. I would recommend it.
January 22, 2013
Rated 2 out of 5 by anambra907 Uninspiring stay
- Concierge's not very helpful
- no tourist documentation in hotel
- no coffee facilities in room
- not enough towels in room
- no proper ipod docking station
- bed very uncomfortable with dip
- pool not heated and useful in Nov.
- could not get decent table at restaurant even though tables free
December 2, 2013
Rated 5 out of 5 by LaylaK love it.
We're in fashion, and we travel constantly for business, and after some trial and error the W is our only option. We can always count on them for all the creature comforts so we can concentrate and do our jobs!
June 2, 2014
Rated 3 out of 5 by andaid Not your standard W or SPG Experience
I have to say I was extremely disappointed in my recent stay. I was in town filming a production and had a lot of film equipment with me. The bell staff was difficult about helping me or any of my guests to my room with the equipment. They flat out refused to help one member of my party and sent him to the loading dock by himself. Further, I asked someone to meet me at the hotel and told them to ring my room upon arrival. The front desk staff would not connect him because he didn't know my last name (understandable), however they also did not bother to call up to let me know someone was attempting to contact me. The suite I stayed in was nice and had some beautiful views, however the air conditioning only worked in the living room section of the suite and the bed & bath areas did not have much ventilation or air flow. Mostly I was disappointed with the overall service I received and will NOT be returning to the property again. Next time I'm in Hollywood I will return to the Mondrian where myself, my equipment and crew are happily welcomed with no issues.
May 23, 2014
Rated 3 out of 5 by Sharon78260 W Review
The counters in bathroom were not very clean, hair left. The blind control would not work, which I did not discover until midnight and then the hotel wanted to send an engineer to my room. Who does that with a single woman in a room at midnight............The lady that checked me in was outstanding....
April 20, 2013
Rated 5 out of 5 by DaveK W is for WOW
What a fantastic stay we had at the W Hollywood. We spent three nights at the hotel in a 'wonderful' room which is exactly what it was. The staff at the hotel are very friendly and the food is excellent.
The hotel facilities are very good including the well equipped gym. Would recommend this hotel.
March 28, 2013
Rated 4 out of 5 by Bradb88 Excellent Front Desk Staff
My 2nd stay at this property and staff was very attentive and personable. Great location.
June 26, 2014
Rated 4 out of 5 by MrGreen First Time at Hotel
Fabulous facilities and housekeeping staff was beyond wonderful. Hotel was very well kept and access to everything from shopping to the Metro and right on Hollywood Blvd.
Only negative - had issues with an event that was happening at the hotel and sent an email to the GM twice with no response.
November 9, 2012
Rated 4 out of 5 by Ring21 Love the Bath Products
Love the "Whenever Whatever" service, the bed and linens and bath products.
June 25, 2014
Rated 5 out of 5 by joshstern Fabulous Stay in Hollywood
If it wasn't starting my stay off with a friendly greeting by the valet gentlemen, or the personalization of my experience, it was the level of professionalism that every W employee had. Each member in our party was treated as royalty and we can't wait to stay at the W Hollywood again!
September 9, 2013
Rated 4 out of 5 by araices Great customer service
The hotel was in a great location. If your are into socializing and love the night life, this hotel is a must. However, if your are travelling with kids I dont recommend it. Fatima, who worked at the front desk, is the greatest worker I have ever come across in my days of traveling.
September 10, 2013
Rated 4 out of 5 by LFCorsten Most personal Welcome Amenity ever !!
After a average check-in we where surprised by a wonderfully personal Welcome amenity. A Frame with signatures and messages from the staff of the W Hollywood. Thank you. This made my stay very impressive.
About the awesome pool or the location is not more to say than: Excellent.
July 29, 2012
Rated 4 out of 5 by jessnherboys adult hotel
i didnt realize how adult the hotel is until i arrived. the hotel. it feels more like a night club the entire time. my trip was fun because i won a free trip and stay at the W. Get to the pool early no later than 12 if you wanna lay out in the sun to have a lounge chair. enjoy!
August 30, 2012
Rated 3 out of 5 by TVCreator good to party, less good for work
great spot for a Friday or Saturday night with friends if you want a pseudo-club experience in Hollywood. Less welcoming to business travelers or people who aren't in the mood to party. Staff is very pleasant but it requires a certain mindset to get into the vibe of the hotel.
April 21, 2013
Rated 3 out of 5 by dion Great Hotel shame about the build quality
Another great W hotel! however i would advise anyone from staying here due to one fact, the noise! whenever anyone closes their room door on the same floor as yours, you will hear a loud bang and your entrance walls will shake, really bad build quality which means no sleep!
April 19, 2013
Rated 4 out of 5 by dorothee7 why not make it perfect?
I love the atmosphere, the roo, the spa and the facilities
the concert on Sunday
the living room and the pool
Why not have someone to pick up the luggages on arrival?
and Delphine not having grapefruits fruits?
Also the wifi is tricky
April 22, 2014
Rated 1 out of 5 by 1Guy Very noisy
Due to outside noise from people shouting and loud music going on until at least 3o'clock in the early morning we got no sleep. The windows couldn't have been soundproof and the noise came from the hotel premises. Very unsatisfactory as a hotel is where you go to sleep !!
July 31, 2013
Rated 5 out of 5 by ejpeter Best Hotel EVER!
I've been in four star hotels before that should have never been called a four star. The W should definitely be called a 5 star hotel. Very clean, staff and customer service was the best I've ever experienced. Will definitely book here the next time we come to Hollywood!
April 14, 2013