Rated 5 out of 5 by 06902 Great Hotel
This is a great hotel. The staff was exceptional!
September 17, 2012
Rated 5 out of 5 by Vanda Total Wow Experience.
Super Wonderful , friendly,Staff members.
We had an awesome roof with the view of The Hollywood sign.
Acura Experienc was great. They were always available to take you wherever you wanted. (reasonable distance of course)
The stay at the W HOTEL was on e of the best memorable moments of our vacation!!
Will Definately return a second time!
September 16, 2012
Rated 3 out of 5 by mtremington Not a hotel for the middle aged traveler
I would not use this hotel again as I realized that this property is geared for a younger group of people to party into the wee hours. I'm a middle something who travels frequently, I was disappointed and felt the rates were high at this property for what they have to offer.
September 9, 2012
Rated 1 out of 5 by Justin93 What a horrible experience!
I am a platinum member SPG member and I was extremely disappointed with this hotel. Please put on the SPG website this is an adults only hotel. I wasted 18,000 pts on what was supposed to be a great quick getaway for my wife and 2 kids…..they are both 8 years old. I felt like I checked into Spring Break in Cancun. Everywhere I turned Saturday and Sunday I thought I was on the set of “The Hangover”. I couldn’t take my kids to the pool when we checked in on Saturday because it is basically a bar that happens to have a pool (It doesn't say that anywhere on the website!). Saturday night was a joke. The party outside in the courtyard area was crazy! Sunday morning I took the kids up early to the pool…..my daughter kept asking me why there were cherries in the pool. I finally thought Sunday would be more relaxing & enjoyable….little did I know there was a massive party that was forming – including huge lines, metal walk dividers and Hollywood “wannabees”. How do I go about getting my 18,000 points back? I would have gladly talked to someone upon checkout but it was way too crowded amongst all the groupies and bouncers in the lobby.
September 5, 2012
Rated 1 out of 5 by Coolforschool don't bother, better choices available
Bad attitude of staff, no friendly welcome. Effort to assist guests, no family friendly at all. Could hear fighting from street all night. Went to pool to swim with 5 year old - bad move! Only for glam people sipping cocktails.....
September 5, 2012
Rated 4 out of 5 by jessnherboys adult hotel
i didnt realize how adult the hotel is until i arrived. the hotel. it feels more like a night club the entire time. my trip was fun because i won a free trip and stay at the W. Get to the pool early no later than 12 if you wanna lay out in the sun to have a lounge chair. enjoy!
August 30, 2012
Rated 4 out of 5 by LAkid Fab in LA
This hotel is amazing. I was pleased by the courteous hotel staff, especially Brittany, the front desk clerk. She was able to give us great advice on where to go, how to get there and just basic "need to knows" about the hotel, club and pool parties. She went above and beyond to make my stay exceptional. I also was staying there for 10 days, 5 of which my fiance joined me in LA while I was on a business trip, and Brittany was able to upgrade me to a marvelous suite. My fiance loved the stay and needless to say, we will be staying there next year. My colleagues and I (6 of us) often travel to LA for work every year for about 2 weeks. We have been staying at the Palihouse, the Andaz and the Le Parc... But after this stay, we will definitely be staying at the DUB-YA! An important thing to note is that the pool party and the club party are completely separate from the hotel. If you really want to get into the club on the weekend and have a large party, just schedule dinner at around 8:30PM and stay for the festivities. The restaurant and the club are the same: Drais.
August 24, 2012
Rated 4 out of 5 by Cliffnelson Brief stay, much more to discover
A good W hotel; I did not do enough exploring of all the hotels amenities. There are a lot of restaurants and clubs at the hotel as well as a pool and gym I did not get to check out. The room was good, though no effort was made to provide an upgrade. The valet is extremely expensive, but that seems to be the case with LA.
August 21, 2012
Rated 4 out of 5 by Ds61 great location
loved the location and the hotel was beautiful
August 10, 2012
Rated 1 out of 5 by Divablue5 Depends on what you're looking for
Of all the W Hotels I have stayed at this was the worst experience. My room was excatly below the club so there was not rest on that front until 2am (the earliest). You are not allowed to be in the lobby area after a certain time due to the club loitering. This Hotel clearly values the Club goers more than the actual guests that actually pay to stay there. And even if you decide to give in and go to the club/pool you are given no type of priority. If you are looking for a scene and no real rest or relaxation then this is the place for you.
July 31, 2012
Rated 5 out of 5 by Gkravitz Great Property
This was my first stay at this W hotel, everything was perfect!
July 30, 2012
Rated 4 out of 5 by LFCorsten Most personal Welcome Amenity ever !!
After a average check-in we where surprised by a wonderfully personal Welcome amenity. A Frame with signatures and messages from the staff of the W Hollywood. Thank you. This made my stay very impressive.
About the awesome pool or the location is not more to say than: Excellent.
July 29, 2012
Rated 5 out of 5 by 06902 excellent hotel
excellent all the way around!
July 27, 2012
Rated 2 out of 5 by Fleyva Not worth the $$
The staff when we got to this hotel was rather nice. However, management and my expectations of this hotel were not met. Also, cleanliness of room was unsatisfactory, we waited 10 minutes in the lobby for our room to become ready, well it def looked like the room was cleaned in 10 minutes, glass rings were all over the sink and tables.
On Sundays if your a guest you have to pay $20 to get into the pool area. I had five very looking woman and still had to fork over another $100. After paying $400 + for a Suite you would think this would be comped.
Not to mention had people up to my room for a small birthday celebration and was being monitored with how many people i could bring to my room. I was the only one sleeping here so I do not see the problem. The noise was manageable and this was all around 7-8pm, music in the lobby is blazing at 9:30pm - 2am, I don't understand why they monitor the rooms so strictly. Isn't this a party hotel?
The bell boys were the nicest people we came into contact with. They went above and beyond. Were very friendly and accommodated and answered all of our questions.
July 26, 2012
Rated 1 out of 5 by 94Ridgeway Brutal Stay
Let’s just say that my stay at this hotel was brutal. When I tried to check in, my hotel room was not ready. Due to the night before, I was not able to check into my room until after 6:00PM and I am a platinum member with Starwood. Also, not only did my suite upgrade not come through, I was put on the third floor near an elevator which held conference meeting each day. There was a partying going on outside my room.
The staff at this hotel is terrible. There are much better hotels in Hollywood. Stay clear of this one.
July 23, 2012
Rated 5 out of 5 by France Met my expectations
If you are looking for a romantic or quiet place with your family (with children), then go to the W in Westwood. I am glad I received an email notification after the booking confirmation on what to expect at the hotel and especially the "Wet Deck Heads up". As it is explained on the email, "the pool is a high energy and adult environment". This statement is correct. This is Hollywood! However we had a good time there, the staff was very courteous and helpful. The hotel is clean (from the lobby to the room). We like the design and style.
July 18, 2012
Rated 5 out of 5 by abordall2012 It all worked out!
The staff was great! They claim "whatever, whenever", and they followed through! The onsite manager Bryan was very accommodating and he made sure our event went well.
July 17, 2012
Rated 4 out of 5 by Rainbow330 Parking is expensive
In general, the hotel is in a very good location, close to many interesting places in LA. But parking is so expensive.
July 16, 2012
Rated 4 out of 5 by Patrick99 This time was better, but staff still did not seem to care
I was in the W Hollywood last month for a few days and had a terrible experience with the staff in the hotel and defening noises from construction going on in the hotel. The hotel staff did nothing, and the management seemed to not care and ignored all of my requests. They even randomlly charged my credit card for someone elsee's They eventually took care of it, but it took several calls and emails.
This time I was back for just one night, but it was a much better experience. At check-in I asked for un upgraded room with my gold status. I had paid for a Spectacular room. According to the check-in staff they gave me an upgrade, but I was put in a room that overlooked the motor pool, and had almost no view except into other people's apartments. Isnt that technically a Wonderful room, which is cheaper than what I paid for? I was given late check-out. I used it because of an evening flight out. A little while before the check-out time there was someone knocking on my door asking when I was leaving. I found this a little rude.
I never received a copy of my final bill under my door as I usualy do, and the TV system was not working to show me what my charges were. At check-out I was simply told I would be charged for parking. Based on my previous experiences, I asked for a copy of the bill and I was simply told it would be emailed. I found this a little odd, but I did receive the email the next day, and everything was correct.
Overall, it was a much better experience, but it seems that the staff does have a culture of not really caring for the guests and not going above and beyond as they do in most other W and Starwood Hotels.
July 13, 2012
Rated 3 out of 5 by blueeyes69 Overrated pool experience
I was disappointed in the staff upon entering and at the Drai"s Pool Club that is associated with The W Hotel Hollywood. They were rude, unhelpful, and i wouldn't recommend staying at the hotel to friends/family due to this unpleasant experience.
July 12, 2012
Rated 3 out of 5 by mysticvalleyman could have been better, but overall it was alright.
I expected a little more from a W hotel, but overall my stay was fine. the room was clean and comfortable. first night was calm and quiet, second night was pretty loud. I'm not sure where it came from but it didn't last long. the staff was either really nice and helpful or some others were a bit standoffish. had a issue so i had to speak to a manager she did not solve the issue, it wasn't that big of a deal so i shrugged and went along. as a spg member i have stayed at quite a few starwood hotels including W's, this one would not be in my top 5
July 8, 2012
Rated 2 out of 5 by Eveyen The first disappointment with W Hotel
My room wasn't ready after 2 hours waiting in the lobby. My room is accross from some metal staircase that people were making really loud footsteps and talking on cells at 4 am and woke me up!!
Additionally, no towels were accessible by the pool so I had to retrieve one from my room and we even found 1 cup inside the pool!
July 5, 2012
Rated 1 out of 5 by qyteyy Terrible design for a hotel
I feel that the people that designed this hotel have never stayed in a hotel. It is a disaster.
First there is the noise. They say, "W Hollywood does have a very vibrant nightlife scene." This is no excuse for the amount of noise that reverberates into the rooms. The eleventh floor is located directly below a VERY loud night club (on the roof). This is a horrible design choice. The club's sound system and bass are extremely disturbing. On the ground floor there is an equally loud bar in the lobby, which can be heard throughout the hotel. "We do have quieter rooms available upon request." These rooms are really not much of an improvement. I should not have to request a quiet room. EVERYONE would want a good night of sleep.
The rooms are extremely non-functional. The desk is not conducive for working. There are not enough power outlets, the marble floors in the bathrooms are very slippery when wet (causing a few falls), the water pressure in the shower is terrible (I disassembled the shower head to remove the water flow restrictor, which helped), alarm clock is impossible to set.
The mini bar; In this hotel room, there is a massive number of things for sale. A large amount of over priced alcohol (which, when asked to be removed was not) and a rip off of other snacks. ($10 for eight oreos?) They also sell oxygen. Yes, it is there in the room with a price tag, oxygen.
Overall I had a terrible experience at the W Hollywood and do NOT recommend it to others.
June 29, 2012
Rated 5 out of 5 by BlissGirl love this W!
Great experience, excellent staff, Drai's pool was a treat...will be back again soon!
June 26, 2012
Rated 5 out of 5 by TheWiz Fabulous Facility
Wonderful place to meet people.
June 21, 2012
Rated 4 out of 5 by TravelingFool Great Hotel, Staff and Location
The rooms are big, clean and comfortable and the staff couldn't be more accomodating. However, you will have to wait to have your room serviced so be prepared. Great hotel if you have an event to get ready for.
June 18, 2012
Rated 3 out of 5 by shorThi Cool Scene
Cool scene to hang out and be seen but that's about it.. spg recognition didn't happen even after I provided my gold #...staff service was mediocre... rooms were cool.....but bathroom light was so dim I couldn't see a thing...when I called down to figure out if my status allowed any additional water/ perks (agent wasn't very responsive)....perhaps providing info upon check in would be more useful?
June 18, 2012
Rated 5 out of 5 by cyrno88 Great experience
I personally enjoyed my stay at the W. It was my first time to this hotel and the staff was exceptional. Dakota was our bellman and went out of his way to make our introduction to the hotel an excellent experience. My one disappointment is that there was a charge to use the internet/wifi. Because access has become so common and is not the luxury it once was, it seems that wifi/internet should be included in a hotel of this caliber.
June 15, 2012
Rated 1 out of 5 by Patrick99 Beautiful on the outside but terrible on the inside.
This hotel is beautifuly appointed, glamourous, and very inviting. The rooms appear crisp and the beds are very comfortable. The bars/restaurants are great as is the spa, but it all stops there. The staff doesnt seem to work or care about the guests.
We checked into the hotel on a Friday early afternoon. We were given the gold upgrade, but the room seemed small and all it overlocked was a dirty parking lot.
The sheets on one of the beds was dirty with what appeared to be chocolate stains (I hope).
There was SIGNIFICANT construction noise and vibration going on the afternoon of check-in as well, to the point where we had trouble talking to eachother in the room. I mentioned this to the front desk on our way out to meet friends and was told that it would be over very soon and would not bother us again. When we returned, the noise was gone.
Over the weekend, the housekeeping staff was very inconsistant. Once they only left 1 towel, they took all of our glasses and did not replace, they never replaced our empty shampoos. They also never took out the trash one time, which included leftover food that then badly smelled by the time we got back.
We were at an event late Sunday noght and planned to sleep in and relax on Monday. That did not happen, as first thing Monday morning, the construction noise was back, btu this time, 10 times worse. It sounded and felt as if a jackhammer was going off above our room. I could barely hear the front desk when I called to complain. Not only were we unable to sleep, the noise and vibrations gave all of us severe migrain headaches, and made my traveling companion physically ill. (There was very little drinking the night before, so we can only attribute our condition to the noise and vibration)
Upon calling down to complain, the front desk was very unhelpfull. They appologized, said that the noise was coming from outside the hotel and there was nothing they could or would do. They said they could not move us as the only available rooms would have the same noise level. I asked about compensation and they said it was not their fault or responsibility. I then immediatly called SPG to see if they could help, but since the hotel would not do anything, all they could do was move us to a new hotel (45 minutes drive away) which was not going to work. I asked to speak to the General Manager twice, but he was never available. I asked for him to call me back, but he never did.
Upon waking up on the morning of departure, there were additional charges on our bill. They never comped the internet (as was arranged at check-in with my gold status) and even charged us for extra days we did not use. THey charged us for extra parking, and items from the minibar we did not take. The front desk refused to adjust the parking when I called down, saying only the manager of Wheels could do that. I asked them to have it taken care of, and they refused saying I would need to go down or call him myself. I then asked about what was going to be done about the 2 days of noise that forced us out of the hotel, and I got the same reply that since it wasnt their fault they would not do anything. The woman got very rude and then asked "What do you expect us to do?" I then asked to speak with the General Manager again. I was told he was not available and I asked to speak with him on the phone and she said she would arrange it. It never happened.
When we went downstairs to check-out and speak to the manager, there was no manager available. The woman at the desk (for the first time during the stay) was very nice, appologetic, friendly and willing to help. She acknowledged that there was a problem with the noise and that we did not recieve the stay we purchased. All she was able to do was waive our parking cost (which did not even come close to what we paid for a singly night at the hotel) and provide us with some SPG points. The points she gave us wouldnt even cover half of a night at this property. I thanked her, and asked again for the GM to call me. He still has not. I contacted SPG after leaving the hotel, and requested a call back from him or his supervisor, and no communication has been recieved.
The noise and vibration levels at the hotel with the construction are more than simply annoying, they are dangerous. If a workplace had those levels and did not offer some sort of protection to their employees, they would face severe criminal penalties. I guess its OK for a hotel to put it's guests in that situation, though. I hope that no guests suffered anything more than we did with the headaches and naussea.
This hotel needs to either warn guests in advance of situations like this offer a different hotel prior to check-in, provide rooms that will be further away from the noise, or work with the city or construction company to find ways of minimizing the impact. It was clear that the management of this hotel did not care for the physical safety, let alone comfort, of its guests, as they didn't even care during or after the fact. Their actions (or lack there of) could be considered criminal, as it endangers their guests and threatens their safety.
June 13, 2012
Rated 2 out of 5 by sleeplessinhollywood w hollywood
Noisy. wakened both nights
routine room cleaning not done until second request late at night
June 13, 2012