Rated 5 out of 5 by France Met my expectations
If you are looking for a romantic or quiet place with your family (with children), then go to the W in Westwood. I am glad I received an email notification after the booking confirmation on what to expect at the hotel and especially the "Wet Deck Heads up". As it is explained on the email, "the pool is a high energy and adult environment". This statement is correct. This is Hollywood! However we had a good time there, the staff was very courteous and helpful. The hotel is clean (from the lobby to the room). We like the design and style.
July 18, 2012
Rated 5 out of 5 by abordall2012 It all worked out!
The staff was great! They claim "whatever, whenever", and they followed through! The onsite manager Bryan was very accommodating and he made sure our event went well.
July 17, 2012
Rated 4 out of 5 by Rainbow330 Parking is expensive
In general, the hotel is in a very good location, close to many interesting places in LA. But parking is so expensive.
July 16, 2012
Rated 4 out of 5 by Patrick99 This time was better, but staff still did not seem to care
I was in the W Hollywood last month for a few days and had a terrible experience with the staff in the hotel and defening noises from construction going on in the hotel. The hotel staff did nothing, and the management seemed to not care and ignored all of my requests. They even randomlly charged my credit card for someone elsee's They eventually took care of it, but it took several calls and emails.
This time I was back for just one night, but it was a much better experience. At check-in I asked for un upgraded room with my gold status. I had paid for a Spectacular room. According to the check-in staff they gave me an upgrade, but I was put in a room that overlooked the motor pool, and had almost no view except into other people's apartments. Isnt that technically a Wonderful room, which is cheaper than what I paid for? I was given late check-out. I used it because of an evening flight out. A little while before the check-out time there was someone knocking on my door asking when I was leaving. I found this a little rude.
I never received a copy of my final bill under my door as I usualy do, and the TV system was not working to show me what my charges were. At check-out I was simply told I would be charged for parking. Based on my previous experiences, I asked for a copy of the bill and I was simply told it would be emailed. I found this a little odd, but I did receive the email the next day, and everything was correct.
Overall, it was a much better experience, but it seems that the staff does have a culture of not really caring for the guests and not going above and beyond as they do in most other W and Starwood Hotels.
July 13, 2012
Rated 3 out of 5 by blueeyes69 Overrated pool experience
I was disappointed in the staff upon entering and at the Drai"s Pool Club that is associated with The W Hotel Hollywood. They were rude, unhelpful, and i wouldn't recommend staying at the hotel to friends/family due to this unpleasant experience.
July 12, 2012
Rated 3 out of 5 by mysticvalleyman could have been better, but overall it was alright.
I expected a little more from a W hotel, but overall my stay was fine. the room was clean and comfortable. first night was calm and quiet, second night was pretty loud. I'm not sure where it came from but it didn't last long. the staff was either really nice and helpful or some others were a bit standoffish. had a issue so i had to speak to a manager she did not solve the issue, it wasn't that big of a deal so i shrugged and went along. as a spg member i have stayed at quite a few starwood hotels including W's, this one would not be in my top 5
July 8, 2012
Rated 2 out of 5 by Eveyen The first disappointment with W Hotel
My room wasn't ready after 2 hours waiting in the lobby. My room is accross from some metal staircase that people were making really loud footsteps and talking on cells at 4 am and woke me up!!
Additionally, no towels were accessible by the pool so I had to retrieve one from my room and we even found 1 cup inside the pool!
July 5, 2012
Rated 1 out of 5 by qyteyy Terrible design for a hotel
I feel that the people that designed this hotel have never stayed in a hotel. It is a disaster.
First there is the noise. They say, "W Hollywood does have a very vibrant nightlife scene." This is no excuse for the amount of noise that reverberates into the rooms. The eleventh floor is located directly below a VERY loud night club (on the roof). This is a horrible design choice. The club's sound system and bass are extremely disturbing. On the ground floor there is an equally loud bar in the lobby, which can be heard throughout the hotel. "We do have quieter rooms available upon request." These rooms are really not much of an improvement. I should not have to request a quiet room. EVERYONE would want a good night of sleep.
The rooms are extremely non-functional. The desk is not conducive for working. There are not enough power outlets, the marble floors in the bathrooms are very slippery when wet (causing a few falls), the water pressure in the shower is terrible (I disassembled the shower head to remove the water flow restrictor, which helped), alarm clock is impossible to set.
The mini bar; In this hotel room, there is a massive number of things for sale. A large amount of over priced alcohol (which, when asked to be removed was not) and a rip off of other snacks. ($10 for eight oreos?) They also sell oxygen. Yes, it is there in the room with a price tag, oxygen.
Overall I had a terrible experience at the W Hollywood and do NOT recommend it to others.
June 29, 2012
Rated 5 out of 5 by BlissGirl love this W!
Great experience, excellent staff, Drai's pool was a treat...will be back again soon!
June 26, 2012
Rated 5 out of 5 by TheWiz Fabulous Facility
Wonderful place to meet people.
June 21, 2012
Rated 4 out of 5 by TravelingFool Great Hotel, Staff and Location
The rooms are big, clean and comfortable and the staff couldn't be more accomodating. However, you will have to wait to have your room serviced so be prepared. Great hotel if you have an event to get ready for.
June 18, 2012
Rated 3 out of 5 by shorThi Cool Scene
Cool scene to hang out and be seen but that's about it.. spg recognition didn't happen even after I provided my gold #...staff service was mediocre... rooms were cool.....but bathroom light was so dim I couldn't see a thing...when I called down to figure out if my status allowed any additional water/ perks (agent wasn't very responsive)....perhaps providing info upon check in would be more useful?
June 18, 2012
Rated 5 out of 5 by cyrno88 Great experience
I personally enjoyed my stay at the W. It was my first time to this hotel and the staff was exceptional. Dakota was our bellman and went out of his way to make our introduction to the hotel an excellent experience. My one disappointment is that there was a charge to use the internet/wifi. Because access has become so common and is not the luxury it once was, it seems that wifi/internet should be included in a hotel of this caliber.
June 15, 2012
Rated 1 out of 5 by Patrick99 Beautiful on the outside but terrible on the inside.
This hotel is beautifuly appointed, glamourous, and very inviting. The rooms appear crisp and the beds are very comfortable. The bars/restaurants are great as is the spa, but it all stops there. The staff doesnt seem to work or care about the guests.
We checked into the hotel on a Friday early afternoon. We were given the gold upgrade, but the room seemed small and all it overlocked was a dirty parking lot.
The sheets on one of the beds was dirty with what appeared to be chocolate stains (I hope).
There was SIGNIFICANT construction noise and vibration going on the afternoon of check-in as well, to the point where we had trouble talking to eachother in the room. I mentioned this to the front desk on our way out to meet friends and was told that it would be over very soon and would not bother us again. When we returned, the noise was gone.
Over the weekend, the housekeeping staff was very inconsistant. Once they only left 1 towel, they took all of our glasses and did not replace, they never replaced our empty shampoos. They also never took out the trash one time, which included leftover food that then badly smelled by the time we got back.
We were at an event late Sunday noght and planned to sleep in and relax on Monday. That did not happen, as first thing Monday morning, the construction noise was back, btu this time, 10 times worse. It sounded and felt as if a jackhammer was going off above our room. I could barely hear the front desk when I called to complain. Not only were we unable to sleep, the noise and vibrations gave all of us severe migrain headaches, and made my traveling companion physically ill. (There was very little drinking the night before, so we can only attribute our condition to the noise and vibration)
Upon calling down to complain, the front desk was very unhelpfull. They appologized, said that the noise was coming from outside the hotel and there was nothing they could or would do. They said they could not move us as the only available rooms would have the same noise level. I asked about compensation and they said it was not their fault or responsibility. I then immediatly called SPG to see if they could help, but since the hotel would not do anything, all they could do was move us to a new hotel (45 minutes drive away) which was not going to work. I asked to speak to the General Manager twice, but he was never available. I asked for him to call me back, but he never did.
Upon waking up on the morning of departure, there were additional charges on our bill. They never comped the internet (as was arranged at check-in with my gold status) and even charged us for extra days we did not use. THey charged us for extra parking, and items from the minibar we did not take. The front desk refused to adjust the parking when I called down, saying only the manager of Wheels could do that. I asked them to have it taken care of, and they refused saying I would need to go down or call him myself. I then asked about what was going to be done about the 2 days of noise that forced us out of the hotel, and I got the same reply that since it wasnt their fault they would not do anything. The woman got very rude and then asked "What do you expect us to do?" I then asked to speak with the General Manager again. I was told he was not available and I asked to speak with him on the phone and she said she would arrange it. It never happened.
When we went downstairs to check-out and speak to the manager, there was no manager available. The woman at the desk (for the first time during the stay) was very nice, appologetic, friendly and willing to help. She acknowledged that there was a problem with the noise and that we did not recieve the stay we purchased. All she was able to do was waive our parking cost (which did not even come close to what we paid for a singly night at the hotel) and provide us with some SPG points. The points she gave us wouldnt even cover half of a night at this property. I thanked her, and asked again for the GM to call me. He still has not. I contacted SPG after leaving the hotel, and requested a call back from him or his supervisor, and no communication has been recieved.
The noise and vibration levels at the hotel with the construction are more than simply annoying, they are dangerous. If a workplace had those levels and did not offer some sort of protection to their employees, they would face severe criminal penalties. I guess its OK for a hotel to put it's guests in that situation, though. I hope that no guests suffered anything more than we did with the headaches and naussea.
This hotel needs to either warn guests in advance of situations like this offer a different hotel prior to check-in, provide rooms that will be further away from the noise, or work with the city or construction company to find ways of minimizing the impact. It was clear that the management of this hotel did not care for the physical safety, let alone comfort, of its guests, as they didn't even care during or after the fact. Their actions (or lack there of) could be considered criminal, as it endangers their guests and threatens their safety.
June 13, 2012
Rated 2 out of 5 by sleeplessinhollywood w hollywood
Noisy. wakened both nights
routine room cleaning not done until second request late at night
June 13, 2012
Rated 3 out of 5 by archiekins2007 Ok stay
The hotel staff did not meet expectations. A staff member emailed me a day before the stay about the ongoing events at W. I did not get a chance to go through the email and hence was unable to reply. At check -in the staff member would come to me and start about how I did not reply to his email??!! I found this absolutely unnecessary...
Anywho, apart from this experience, the stay was good.
June 6, 2012
Rated 1 out of 5 by Jordan313 Poor experience
I have stayed at many W properties, including this one on a previous occasion. My visit this time was much less than ideal. The front desk staff were often rude and unaccommodating and forgetful. It took over 30 mins to check-in, and on check-in, I asked about turn-down service, and a daily paper, and was told to call down later when they were not so busy. I had to then call each night to request turn-down service, as each night it was forgotten. Most of the pool area was shut down on account of a photo shoot. Overall, not a good time.
May 28, 2012
Rated 5 out of 5 by TangoMaster W Stands for Wonderful!
Didn't utilize the fitness center or food and beverage. Just a very nice suite with electric shades to keep the light out at night, a very comfortable bed (although it has a hard square frame which I cut my leg on), and a soothing shower. The valet service, though pricey for $38.50 was incredibly quick. Every time I called for my vehicle, it was either there before I was, or less than a minute away. I would stay here again with certainty.
May 27, 2012
Rated 1 out of 5 by vette383 Horrible Experience with W hotels
I have stayed at several W hotels that were definitely 4 star, but the W hollywood is not a 4 star hotel in my opinion, the bed sheets smelled from the previous person that stayed in the room, even after the sheets were changed it still smelled like Body odor, The bathroom towels also had the same smell, as if the were unwashed or something. I will not book at this hotel again and will tell everyone to look elsewhere. I was expecting a 4 star but it was actually a 1
May 24, 2012
Rated 4 out of 5 by monmon23 Great Hotel | Service Could Be Improved
The hotel itself was absolutely beautiful, and the rooms were very spacious and nice. The beds are extremely comfortable, and there was a mini bridge, bar, and ample storage space.
The valet service was rather slow, and the staff made the same mistake of asking us to pay cash two days in a row when we had already said that the valet fee would be billed to the room.
Housekeeping was subpar. We did not receive fresh towels during a day, and had to ask for new ones to be brought up. The hotel room also had one robe despite the fact that 2 adults were listed as staying at the room.
The whatever/whenever service was excellent. The hotel's food and bar were also fantastic.
It's a great hotel. I may stay again, but thought that the overall service could have been improved.
May 24, 2012
Rated 3 out of 5 by JM0904 Trendy with Poor Customer Service
The hotel was too trendy and the customer service needs improvement. Staff has too much attitude. The pool had different "rules" everyday for dress code and where you could sit without a $250 minimum and the service was poor. I should note that the pool is independently managed, which needs to change immediately. Food and drink were good but prices were excessive. $15 glasses of wine, $11 beers and $20 for 3 sliders. Will find a new hotel the next time I am in LA. On the plus side, a late checkout was accommodated and Blissage was good.
May 20, 2012
Rated 1 out of 5 by LEARNCUSTOMERSERVICE NOISE?
This is a great hotel if you never want to get any sleep. You will hear the base from the bar / outside nightclub, and the front desk staff will do everything in their power to make it sound like its your fault. They actually said "Dont worry, the noise will stop by around 1am". Really? Shame on you W hotel. STAY AWAY from this place unless you genuinely don't care about your room shaking from the bass and the arrogant attitude of the people that work here.
May 15, 2012
Rated 5 out of 5 by Don40 This hotel is very comfortable
Check in staff were very courteous and knowlegdable. Valet parking staff delivered my car quickly and loaded luggage. Room was well equipped and bed extremely comfortable. Will definitely return when we're in L.A. again.
May 15, 2012
Rated 5 out of 5 by Don40 Great sdervice
Staff, front desk and valet parking, were very courteous and provided excellent service
May 14, 2012
Rated 2 out of 5 by jmurr Disappointing
The only bright spot at this place is the comfort of the bed. It's great. Everything else was mediocre or awful. Requested my room be serviced twice and it was never attended to. Room was dirty upon check-in (uncleaned toilet), noise from the club and parking lot was loud at night. During my 4 day stay, the bar was closed twice to an outside event. The table in the room was broken. The shower had no water pressure. My complaints about the above were met with attitude and an unwillingness to try to make improvements or my stay more comfortable. Stay away, stay far away.
May 11, 2012
Rated 2 out of 5 by Hellas1903 Restructuring
Unfortunately we were unlucky enough to stay at the hotel during some form of restructing which made it impossible to stay in the lounge area because of the extremely loud noise. As i was checking in, the front desk, which was apologetic, had to shout to be able to communicate with me. The room unfortunately was smokey, this is not the hotel's fault, but the previous guests probably, however this is unsatisfacotry. Overall I would say a pretty dismal experience.
May 11, 2012
Rated 5 out of 5 by Morgan10 Thank You Thank You!
I can't thank everyone enough for an amazing experience at your hotel. I celebrated my 30th in style with a gorgeous room, a bottle of champagne and some of the most courteous and energized talent I have yet to meet! Whether we were checking in, ordering IRD, asking a question, or checking out, my boyfriend and I were treated like the only people in the room.
May 7, 2012
Rated 2 out of 5 by rickeytch rickeytch
The hotel is very contemporary and has a cold, sterile feeling. Consistent with other W Hotels at which I've stayed. It's more like a huge bar with a hotel built around it. Very loud, young crowd. Not at all comfortable for anyone over the age of 50. Lacks some of the amenities I like in luxury hotels...in-room coffee pot, free wi-fi, etc.. The bed was very low and on a platform that I kept kicking with my ankle. The lighting in the bathroom was so poor it was very difficult to shave safely. Standard rooms do not have a bath tub. Shower only unless you're in a suite.
May 2, 2012
Rated 5 out of 5 by Kay25 Amazing Time
I booked two rooms in this hotel for my 25th Birthday and I have to say that was the best birthday I've EVER had! The staff was friendly and did everything they could to accommodate me and my friends. While not the best hotel for a family, for those that want to have a good time....THIS IS IT!!
My friends all agreed, whenever we come back to L.A., the W Hollywood is where we must stay!
April 25, 2012
Rated 5 out of 5 by Mattdycr Trendy
My stay at the W was an overall great stay, From the minute I arrived I felt welcome, and had a good laugh with a guy at the front desk about my accent. I was given a room on the floor below the club, but rarely heard anything, maybe a slight bit of bass here and there, but nothing that would keep one awake. Be mindful that if you're staying with friends that you can see into the bathroom/shower from the main room, which can be a little intrusive. (not sure if this is in all rooms) Overall this is a prime location, and the price is decent for its age and accessibility.
April 3, 2012