Rated 5 out of 5 by Michael56 W for Wow
Fab hotel, with high tech facilities.
Very impressed with the hotel and the staff.
Only downside for us was there was no complimentary breakfast or time in the lounge for spg platinum members, but we were told this was to be started in March, However, this did not benefit us as we were there February.
Apart from that, location was good, and we had a lovely stay. Definately would stay again.
February 29, 2012
Rated 5 out of 5 by fwling WOW Experience
Thanks Francis upgrade my room to fantastic suite and this is a very cozy room! I am amazed by the stylish interior design and beautiful sea-view from the room. And the welcome card is sweet ~
September 11, 2014
Rated 5 out of 5 by Paul210 Excellent Service
I stayed in the marvelous suite and everything was marvelous from the amenities to the views and to the excellent service provided. The Concierge that personally handled my needs was amazing and i would come back to this hotel just for her :)
September 10, 2014
Rated 5 out of 5 by Samy "W" onderful
w rooms are always exceptional, but this Hong Kong location at the Kowloon Station made access to the airport and elsewhere a breeze. The whole connected complex was great. Breakfast at "Kitchen" was superb, as was cocktails and vibes at the WooBar at night. Great Hotel and location
December 4, 2012
Rated 3 out of 5 by Ku12345 Marv. Suite /RESERVATION 281142620
3 night stay. in Fab Suite: Here some comments:
- unfriendly staff in Spa (older man, not the young one), getting angry because floor gets wet!!! This is a Spa and yes, the floor usually does get wet in a Spa with hot tab etc....
- In-room dining: Food is not on the standard of a 5*
- Blinds and curtains are not working. To have such a nice view but not able to open blinds and curtains is regrettable. Only one phone (bathroom) was working. We did inform hotel staff about these issues, however nothing was repaired.
- Excellent check-in and check-out services! Fast, efficient and friendly.
May 20, 2014
Rated 4 out of 5 by jll888 This hotel has a great pool
The pool of W Hong Kong is one of the Hotel great facilities that you shouldn't miss out. Located at 76 floor, with the view of the infinity pool, it was just awesome. Not to mentioned enjoying the jacuzzi while look over the spectacular view of Hong Kong.
September 25, 2012
Rated 5 out of 5 by kenny949 it is a perfect hotel
room is gorgeous, great size and very clean, great bed, luxurious linens, staff were friendly and helpful, very good food, excellent service, really enjoyed our four nights stay here, I will looking forward to returning.
February 5, 2012
Rated 5 out of 5 Exceptional staff and facilities
The W Hotel in Hong Kong was an absolute delight. The facilities and service were top notch. The location was also very convenient to Hong Kong's major business districts and attractions.
November 30, 2011
Rated 4 out of 5 by JKwk Amazing and Trendy Room
Still my top preference everytime I stay in HK. A bit pricey on the buffet and crowdy during the party time on the pool.
Apart from that I highly recommend.
November 13, 2011
Rated 2 out of 5 by jholmes too hi tech and the basic service needs attention
the hkd8000 a night suite i stayed it was not that nice. great views and very comfortable bed but the tv was so complicated it took an age to work it out. the lighting system was overcomplicated and the decor pf the sitting area looked cheap, tired and outdated. the breakfast service was poor - no salt and pepper, having asked for strong coffee i got a ridiculously weak one. noone came to help me with my bags when i arrived by taxi. it just feels you've spent too much time on silly artistic details and not enough on proper basic staff service. great spa but you can go there without being a guest!
March 27, 2014
Rated 5 out of 5 by jasmine1120 Very Recommendable
Convenient Location / Great Facilities / Good service. Love to stay :))
December 5, 2013
Rated 5 out of 5 by stevehkg Best value in HK
The best value and service you could get in HK.
January 19, 2012
Rated 3 out of 5 by ConditionOne Unique hotel; out of the way
First of all, if you’re coming in from the Airport Express, good luck finding the hotel! I saw exactly two signs pointing the way in Elements Mall. One near the entrance, and one near the hotel lobby. For everything in between, you’re on your own. There seems to be ample signage for everything other than the W. Try taking Exit D from the Airport Express station, and making a left. I may have taken the long way around to the hotel. If you have problems, head to the “Metal” section of the mall.
When checking in, there was no mention of my platinum status until I asked for my platinum amenity. I was upgraded to a Fabulous room, which has a direct view of an industrial harbor. Why anybody would pay more for such a view is beyond me. Other than that, the room is spacious and has a nice couch for lounging about. The room has an open bathroom concept, which some people might dislike. The bed and duvet are ridiculously comfortable.
I chose the continental breakfast as my platinum amenity, and bought up to a full breakfast for 110HKD. It was probably the best hotel breakfast I’ve ever had! The presentation was outstanding. Restaurant service however, in W parlance, was Whatever. Plates were slow to be taken away, and my tea was never refilled. Service issues aside, I might actually come back just for breakfast next time I’m in HK.
I stayed at this property one night to make my airplane connection the next morning. The hotel décor is really nice, and I really liked the ambiance. However, even with the convenience of the Airport Express, with the poor location and high cost compared to other Kowloon properties, you can do better elsewhere.
August 28, 2012
Rated 3 out of 5 by Amy58 W Hong Kong is under good design making travelers relaxed
It's always a good adventure when staying at W Hong Kong. The hotel is under good design. Guests can be surprised anywhere anytime! Also, the bed and pillows are also good for serving quality sleeping. Overall, it's a good place for relaxation!
July 17, 2014
Rated 4 out of 5 by misskim80 I love W Hong Kong
I love W Hong Kong
I always stay on W hotel in Hong Kong
I feel a good condition
However, the pool water is too bad
In winter very clean but too bad in the summer
In particular, you can see the huge hair and cigarette butts in the water
The reason was because the pool party the day before
But I like W Hong Kong Hotel
September 1, 2014
Rated 5 out of 5 by Chris4774 W Hotel Hong Kong
My stay at W Hotel was at the end of a week long trip in China - so to have my expectations surpassed came as a most welcome surprise. Even though I was only staying one night, from check-in to check-out, I found both the staff and facilities excellent and I certainly made the most of the amazing breakfast buffet! I will return!
August 31, 2014
Rated 3 out of 5 by 42864509180 1
I'think that you need more spg member benefit....
when i stay at w hong kong I tell you my son's birth celebration..
but you don't need any more.... ..
September 2, 2014
Rated 2 out of 5 by HGYG SPG member benefits significantly below expectation
I don't feel my SPG member benefits are properly treated here.
September 28, 2012
Rated 3 out of 5 by prad overpriced
The staff seems to be inexperienced and do not have the finesse of a 5 star deluxe hotel..Had to downgrade myself from cool corner room to a fabulous room, because of not so good view from the supposedly prized room.There was confusion whether the wifi was free or not, with different staff saying different things.no water or welcome drink was offered to us, though later we discovered that it was placed opposite other check in counter.
The harbour view from fabulous room was good. the pool on 76th floor was good with infinity pool feeling, but again no changing rooms were available there.The lobby disappoints.
August 4, 2014
Rated 5 out of 5 by 2683 A nice stay!
From our recent experience of staying at the W Hong Kong, we noticed that staff quality has generally improved/enhanced. From bell staff & room attendants, to telephone operators and gym & pool attendants, all were able to present themselves professionally with style as well as to sincerely extend their warm hospitality. David (Welcome Relations Manager) ensured our bookings were properly taken care of. Benny (Welcome Relations Manager) demonstrated nice flair as a professional hotel manager in responding to our needs and sometimes in exceeding our expectations, which can hardly be found in hotel managers of his generation. We wish the management could retain and develop such good staff, so as to take the W Hong Kong to an even higher level.
June 11, 2012
Rated 3 out of 5 by Nick41 Not the best
For a W Hotel in a world class city I think the hotel lacks quality, atmosphere and substance.
Checkin: Limited number of check in staff, no explanation offered about hotel, room, location, room preference and facilities or choice of floor or room type beyond selected room city view
Room: Bed was too soft / worn, no automatic coffee machine (unlike other hotels) and no idea how to operate the temperature of the taps in the WC basin.
Entertainment choice (movies) poor, outdated and limited.
Buffet breakfast was average quality, chaotic and no explanation offered on menu choices or service, just informed buffet was all. Perhaps too hectic?
July 7, 2014
Rated 5 out of 5 by DgLeo Fantastic Stay
Dear W Hong Kong,
Thank you so much for your excellent hospitality. I am glad that our needs were well taken care of. I am happy to be greeted by Besjon and also Jeff during my check-in, you guys are so friendly and welcoming, which is what the service industry really need. It was indeed unmistakeably heaven to be celebrating my special occasion here. i would also like to extend my thank you to the concierge for helping me with my heavy bags after shopping like mad, to the lady operator (whenever wherever service) for attending my call promptly and getting all my request done, to the room service who delivered my food on time, to the housekeeping for making my room tidy and even more wonderful.. i will definitely come back and hopefully meet you guys again.
August 18, 2014
Rated 4 out of 5 by JWSC Getting Worst
I have been staying in W Hotel Hong Kong for more than 10 times since it's opening.
I think the service and the facilities is getting worst and less.
There used to be two sets of shower towel and shower gel, shampoo and stuff, but this time I realised there's only one set.
The in room dining options are too little.
The Bliss Spa is not recommended. We booked Blissage 75 (which is a 75 mins massage), however, we only received a 65 mins service. Not only once, we had tried the Blissage 75 before, and they left early also.
August 1, 2012
Rated 4 out of 5 by SurajP Convenience
With the Airport Express right below the hotel this is one the most convenient places to stay if you're not on HK Island itself.
The staff are great and always happy to help. I've had concierge services there find tickets to sold out events when AMEX couldn't
For eating the restaurants and the woo bar are great, as is the room service but there's also there's a shopping mall at your doorstep with lots of eating options. And if you can't find what you want in any of those...there's a supermarket in the mall too!
October 31, 2012
Rated 5 out of 5 by sljo888 The funkiest (and most convenient) hotel in HK
I always stay here when in HK a) because it's SO easy to get to, two stops on the airport express, then 10 floors up from the platform to reception (via an easy to navigate shopping centre) b) city centre airport check in is then 9 floors down from hotel reception and c) it's the funkiest, hip hotel with supremely comfortable beds in town.
The pool on 76th floor has awesome views, the staff are über professional, so keen to help, polite and dedicated.
F&B prices are reasonable for a hotel of this standard
June 25, 2012
Rated 4 out of 5 by zee74 This Hotel is very well located
- nice hip modern w feel
- concierge not really helpful. Requested them to book us a restaurant and they just said that the restaurant doesn't not need reservations and when we reached there we found out that they were closed!
August 28, 2014
Rated 5 out of 5 by Marc2828 A Jewel In HK
Only had a one night stay as a stopover on way to China BUT what a Great hotel.
From beers on the 78th floor pool deck to fabulous views of the harbour to very attentive staff.
I will be staying here again.
August 28, 2014
Rated 5 out of 5 by NeonDeon Another "WOW" Experience from the W!
We had an amazing stay at the W-Hotel. From the 1st second we were picked up at the airport we knew that this is going to be an amazing experience. The "no haste" check in straight up to our room was another surprise. We have been traveling the world on our "mission" to stay in every W-Hotel globally - and the W Hong kong was one of our highlights. A special mention need to be made of floor 76 where the Jacuzzi and wet bar never let us down after a long shopping spree in HK.
WOW, WOW, WOW!
December 21, 2012
Rated 5 out of 5 by PartsUnknown Keep Coming Back
W Hong Kong is a home away from home. I have visited Hong Kong at least ten times over the past few years and have regularly, and eagerly, returned to W. The rooms and facilities are consistently fresh and invigorating, and appeal to colleagues, friends and my mother alike! I am regularly welcomed by staff who remember my drink or meal order, even if I haven't visited for months.
The beds are the most comfortable I have ever slept in, so much so that I am ordering one myself. The WET deck and the gym offer excellent facilities with a view of the harbour that obviously cannot be matched from properties on the Island itself. Although the food does not rate as highly as elsewhere in Hong Kong, it is perhaps one of the most competitive foodie cities in the world - but this should not dissuade would-be diners. It is often said that the mark of a fine culinary technician involves elevating the simple things - try their club sandwich (especially after a big night out!)
I have regularly been checked into my room within an hour of landing, and checking out is a breeze with friendly and helpful reception and porter staff. From time to time I have had issues with room allocations, but those have been quickly and easily remedied upon alerting hotel staff to the problem, who are always pleasant and happy to assist. Hospitality is, after all, a human endeavour, and staff do not know the issues patrons face unless and until they are informed so that the issue can be fixed.
I routinely recommend W Hong Kong to friends and colleagues who visit Hong Kong for the first time. W is not your standard, run-of-the-mill hotel. It is fun and vibrant and whimsical. For those who delight in that notion, your expectations will be readily exceeded. For those who reject the idea, the very nature of the hotel will defy your desires. I am yet, however, to encounter someone who hasn't been seduced by the thrill of W Hong Kong.
July 7, 2014
Rated 5 out of 5 by Kopitekid Couteous and Staff Professionalism
No denying, the W Hong Kong is a good property, with good facilities. Yet, the increasing frequency of my stays is down to this Hotels staff service levels more than anything else.
From Management, to Sammy on the front Desk to the housekeeper, all levels of staff have been exceptional during my last few stays. Prompt response to requests and acknowledging patronage whether I'm on Business or with family is what makes this a 5 star experience for me.... A parting shot however is I wish they would change their phones and reset/switch off the alarm clocks from previous guests.
August 5, 2014