Rated 5 out of 5 Exceptional staff and facilities
The W Hotel in Hong Kong was an absolute delight. The facilities and service were top notch. The location was also very convenient to Hong Kong's major business districts and attractions.
November 30, 2011
Rated 4 out of 5 by JKwk Amazing and Trendy Room
Still my top preference everytime I stay in HK. A bit pricey on the buffet and crowdy during the party time on the pool.
Apart from that I highly recommend.
November 13, 2011
Rated 5 out of 5 by jasmine1120 Very Recommendable
Convenient Location / Great Facilities / Good service. Love to stay :))
December 5, 2013
Rated 2 out of 5 by jholmes too hi tech and the basic service needs attention
the hkd8000 a night suite i stayed it was not that nice. great views and very comfortable bed but the tv was so complicated it took an age to work it out. the lighting system was overcomplicated and the decor pf the sitting area looked cheap, tired and outdated. the breakfast service was poor - no salt and pepper, having asked for strong coffee i got a ridiculously weak one. noone came to help me with my bags when i arrived by taxi. it just feels you've spent too much time on silly artistic details and not enough on proper basic staff service. great spa but you can go there without being a guest!
March 27, 2014
Rated 5 out of 5 by stevehkg Best value in HK
The best value and service you could get in HK.
January 19, 2012
Rated 3 out of 5 by Ku12345 Marv. Suite /RESERVATION 281142620
3 night stay. in Fab Suite: Here some comments:
- unfriendly staff in Spa (older man, not the young one), getting angry because floor gets wet!!! This is a Spa and yes, the floor usually does get wet in a Spa with hot tab etc....
- In-room dining: Food is not on the standard of a 5*
- Blinds and curtains are not working. To have such a nice view but not able to open blinds and curtains is regrettable. Only one phone (bathroom) was working. We did inform hotel staff about these issues, however nothing was repaired.
- Excellent check-in and check-out services! Fast, efficient and friendly.
May 20, 2014
Rated 5 out of 5 by Pokk Accommodating
Excellent personnel. Claire from the front desk was very helpful in an early check-in because my wife was not feeling well. ALL the concierge staff were helpful in setting up our cell phones and informing us of the tourists spots. Billy and Enson (sp?) especially.
September 12, 2014
Rated 3 out of 5 by ConditionOne Unique hotel; out of the way
First of all, if you’re coming in from the Airport Express, good luck finding the hotel! I saw exactly two signs pointing the way in Elements Mall. One near the entrance, and one near the hotel lobby. For everything in between, you’re on your own. There seems to be ample signage for everything other than the W. Try taking Exit D from the Airport Express station, and making a left. I may have taken the long way around to the hotel. If you have problems, head to the “Metal” section of the mall.
When checking in, there was no mention of my platinum status until I asked for my platinum amenity. I was upgraded to a Fabulous room, which has a direct view of an industrial harbor. Why anybody would pay more for such a view is beyond me. Other than that, the room is spacious and has a nice couch for lounging about. The room has an open bathroom concept, which some people might dislike. The bed and duvet are ridiculously comfortable.
I chose the continental breakfast as my platinum amenity, and bought up to a full breakfast for 110HKD. It was probably the best hotel breakfast I’ve ever had! The presentation was outstanding. Restaurant service however, in W parlance, was Whatever. Plates were slow to be taken away, and my tea was never refilled. Service issues aside, I might actually come back just for breakfast next time I’m in HK.
I stayed at this property one night to make my airplane connection the next morning. The hotel décor is really nice, and I really liked the ambiance. However, even with the convenience of the Airport Express, with the poor location and high cost compared to other Kowloon properties, you can do better elsewhere.
August 28, 2012
Rated 5 out of 5 by JV1221 Amazing best hotel in Hong Kong
Beautiful room views and excellent concierge services with booking restaruants and stuff.
September 15, 2014
Rated 5 out of 5 by Armen Best Concierge
Terry has been the best concierge I have ever had. He was very responsive, respectful, and helpful during my stay at W Hong Kong. I recommend him to anyone who is in need of a proper concierge service.
September 12, 2014
Rated 5 out of 5 by CharlesG Great location, great hotel
I stayed here for a very short trip to Hong Kong, and I am glad I did. Good Platinum upgrade, and excellent facilities. Staff was very nice. Really quick, easy trip to HKG, and very near two MTR staops. The Elements Shopping Center (with some really great food options) is right downstairs. You have to spend some time by the pool-- the views are incredible. You can't really control how cool the room gets, but this is typical of lots of hotels (it really gets too warm at night for me).
October 20, 2014
Rated 2 out of 5 by HGYG SPG member benefits significantly below expectation
I don't feel my SPG member benefits are properly treated here.
September 28, 2012
Rated 5 out of 5 by Mark66 Favorite hotel in HK
The W in HK is one of my favorite hotels and as a frequent business traveller I expect high standards in 5 star hotels. The staff here are very good and polite always, the concierge are exceptional and Terry went out of his way to arrange visa's into China for myself and my family whom I took to HK for the first time. Terry is an asset to the hotel. The location is also very good for the Kowloon Train Station and access to and from the airport. The outdoor pool at night is a great place to chill out and have drinks also.
June 28, 2014
Rated 5 out of 5 by Nienkung0109 good service
We stayed in Cool Corner Room 1 night. The Room's view is so amazing that I even don't want to leave my room. Front's service was so perfact, I really thanked them.
September 1, 2014
Rated 5 out of 5 by 2683 A nice stay!
From our recent experience of staying at the W Hong Kong, we noticed that staff quality has generally improved/enhanced. From bell staff & room attendants, to telephone operators and gym & pool attendants, all were able to present themselves professionally with style as well as to sincerely extend their warm hospitality. David (Welcome Relations Manager) ensured our bookings were properly taken care of. Benny (Welcome Relations Manager) demonstrated nice flair as a professional hotel manager in responding to our needs and sometimes in exceeding our expectations, which can hardly be found in hotel managers of his generation. We wish the management could retain and develop such good staff, so as to take the W Hong Kong to an even higher level.
June 11, 2012
Rated 1 out of 5 by AKYANG Staff getting complacent
I had been staying at W Hotel for a while and i intact this is the first and only hotel which i would stay when i visit Hongkong. I remember when i first visited in 2013 March i was so impressed with the services that i kept returning and tried various room types.This particular visit was a terrible experience. First i checked in on the 10th October with no help on the luggage and my room had no ice and chocolate during the turn down service. Well i am not a sucker for chocolate and really don't mind it but the impression i received was that i need to stay in more expensive room types to actually receive my rightful services. About 9pm i walked to the bell services and asked for their recommendation for some local scene food and was quick ushered into a cab and sent to a tourist zone where they charge overpriced food. The staff is aware that i spoke cantonese, mandarin and english but still directed me to a tourist rip off zone. That to me was a lack of effort, the staff was not even trying to help and for the sake of convenience just sent us off. Checking out on the 11th October was even worse, we were greeted at the concierge by Klein and he was uninterested, rude, and was basically mumbling to himself the whole time. I had to ask him to be more interested before he change his tone of voice and still look uninterested. He even asked if i called room service to check the room for any room spendings. Is that my responsibility to do that now?
I tried to speak to the duty manager Bernard and was advised that he is very disappointed about the service i receive and when i told him about my experience with Klein he laughed and i had to ask him if found that funny . That was simply horrendous having a duty manager laugh off my experience. Moving forward after i confronted his sense of humour he said that he would welcome us back in W and would ensure that i will get the rightful treatment they would normally provide. Fortunately for him, my girlfriend was so sick that i had to extend another night of stay in Hongkong. She was so sick that we could only go downstairs to the cantonese restaurant for lunch and went back up to check in again for another night. Bernard asked me what time i would return and i told him. He said that he would upgrade me to a suite and asked how long i will need to go back upstairs. He assured that i will be greeted and have the room ready when i get there. I went up and the drama continues, my room was not ready and they sent me to a room in 38 floor and Bernard showed up to check me in. The hotel swiped my union pay card for the room charges and i received notifications on both sms and mobile banking app. The concierge then told me that they did not have the payment and ask me to swipe again as THEY ARE UNABLE TO CONTACT UNION PAY DURING THE LONG OCT HOLIDAYS. So your lapse in service with union pay now becomes my problem too. I was absolutely pissed as they kept asking for it until Bernard sends me upstairs first and they sort themselves out.
I received a phone call in the late afternoon from Besjon and was informed that my suite was finally ready and if i was ready to move. My girlfriend is sick and all i needed was her to get good rest so i turned down his offer. The truth is i was so disappointed with the service and whole experience that i was not keen to try any form of service recovery that was offered. Deep down in me i am sure that they will screw up again which they did live up to my expectation again on the 12th Oct morning. When checking out the duty manager asked me for payment again from my union pay again and used a choice of words which accused me of not paying for the room.
I requested him to have Besjon email me which he promised that he would around 12th Oct noon and would shave Besjon call me as soon as possible. The time now in Beijing is 13th Oct 10:41am and i still received nothing. Impressive service W Hongkong.
October 12, 2014
Rated 4 out of 5 by Vic50 Nice mix of trends comfort and high speed.
Although most of the facilities and service was up to what you get in a 5 star hotel there is a lack of personal attention for the guest compared to similar hotels in other countries like Dubai, Morocco etc.
The speed of the Chinese HK staff especially at the breakfast and reception gives you the impression of being a number too much rush no eye for detail artificial kindness and politeness. Maybe few managers on key positions with European background to give the staff weekly or even daily awareness training which is key for a hotel on your level.
I' am available just let me know.
Hope to see improvements next time.
August 29, 2014
Rated 4 out of 5 by JWSC Getting Worst
I have been staying in W Hotel Hong Kong for more than 10 times since it's opening.
I think the service and the facilities is getting worst and less.
There used to be two sets of shower towel and shower gel, shampoo and stuff, but this time I realised there's only one set.
The in room dining options are too little.
The Bliss Spa is not recommended. We booked Blissage 75 (which is a 75 mins massage), however, we only received a 65 mins service. Not only once, we had tried the Blissage 75 before, and they left early also.
August 1, 2012
Rated 4 out of 5 by SurajP Convenience
With the Airport Express right below the hotel this is one the most convenient places to stay if you're not on HK Island itself.
The staff are great and always happy to help. I've had concierge services there find tickets to sold out events when AMEX couldn't
For eating the restaurants and the woo bar are great, as is the room service but there's also there's a shopping mall at your doorstep with lots of eating options. And if you can't find what you want in any of those...there's a supermarket in the mall too!
October 31, 2012
Rated 5 out of 5 by sljo888 The funkiest (and most convenient) hotel in HK
I always stay here when in HK a) because it's SO easy to get to, two stops on the airport express, then 10 floors up from the platform to reception (via an easy to navigate shopping centre) b) city centre airport check in is then 9 floors down from hotel reception and c) it's the funkiest, hip hotel with supremely comfortable beds in town.
The pool on 76th floor has awesome views, the staff are über professional, so keen to help, polite and dedicated.
F&B prices are reasonable for a hotel of this standard
June 25, 2012
Rated 5 out of 5 by NeonDeon Another "WOW" Experience from the W!
We had an amazing stay at the W-Hotel. From the 1st second we were picked up at the airport we knew that this is going to be an amazing experience. The "no haste" check in straight up to our room was another surprise. We have been traveling the world on our "mission" to stay in every W-Hotel globally - and the W Hong kong was one of our highlights. A special mention need to be made of floor 76 where the Jacuzzi and wet bar never let us down after a long shopping spree in HK.
WOW, WOW, WOW!
December 21, 2012
Rated 4 out of 5 by seantma always looking it. best hotel for my work travels across apac
great room, great bath room products, great staff. it feels as if you're walkin into a club.
October 18, 2014
Rated 5 out of 5 by TravelWeekly Best W Hotel in the World
I'm a frequent traveler internationally and find myself monthly in cities throughout Asia, Europe, Middle East and the United States. I always try to stay at Starwood Properties. I've stayed at the W Hong Kong twice now and find it Exceptional on every level -- property, location, views, room quality, restaurants and best of all the staff is outstanding and superbly responsive. I give the W Hotel Hong Kong my highest possible recommendation!!
February 21, 2013
Rated 5 out of 5 by HonestSPGgoldtraveler Cool Hotel
My wife and me staying at W Hong Kong to celebrate our 20th wedding annivresary. Warm and efficient welcome team make our check-in takes no time. Room has been checked-in before our arrival. Ocean view room made our staying very pleasnt. Well trained staffs greeted hotel guests whenever you step in to the lobby or on check-in level. We notice there are stained made by previous hotel guests on carpet and bed cover that have not been cleaned. As or our experience with W Hong Kong, they could do better than this. Also, we were advised by the "Welcome Specialist" there is a surprise amenity ready for us for our wedding annersivery. Unfortunately, this amendity was never sent to us even after we left. Overall, I still rate W Hong Kong is one of the best hotel that we have stayed under SPG hotel chain and we will definitely will return to W Hong Kong.
November 13, 2011
Rated 3 out of 5 by Amy58 W Hong Kong is under good design making travelers relaxed
It's always a good adventure when staying at W Hong Kong. The hotel is under good design. Guests can be surprised anywhere anytime! Also, the bed and pillows are also good for serving quality sleeping. Overall, it's a good place for relaxation!
July 17, 2014
Rated 5 out of 5 by Iamnotpickybut Just love this hotel
It's my second time to stay in W hotel!!
Since I did not have good impression on my first W hotel experience, I did not want to stay in W hotel any more!
However, I was so glad to stay W Hong Kong because everything was perfect and I loved everything!!
And specially I would like to thank you, Patrick at concierge desk!! He was very helpful to make a reservation!!
Once again, thank you for everything
January 30, 2012
Rated 5 out of 5 by Carol20 An Über chic hotel
Our family's home-away-from-home hotel, it has become our favorite among all the other hotels in hongkong. From the moment you enter their elegant front doors, you'll be greeted by this wonderful smell, a signature scent of w hotels, to the super chic lobby that's a "happening" place to the amazingly stylish modern rooms and very friendly staff, this hotel is worth your every dime spent and more.
November 10, 2011
Rated 3 out of 5 by KR11 Trendy but not comfortable
staff were very nice and friendly. hotel was trendy but not comfortable, the bar is very pretentious. the pool - AWESOME.
"the kitchen" restaurant was like a canteen and VERY loud with families - not for an alone business traveller.
Dry Cleaning - AWFUL - had to be sent back to be redone and was still bad.
Careful they bill your card for items you dont take after you check out!!
November 28, 2012
Rated 5 out of 5 by DavidA Always Pleasurable
A few things the hotel couldn't do:
1. Upgrade me to a suite, as hotel almost full. but good room anyway with nice Ocean view.
2. Clear the rain so we could enjoy the poolbar for an apertif
3.serve the fantastic light lunch buffet in the livingroom on saturday.
Yah, soo what. Great hotel. Like it a lot. Convenient, good quality, great beds, good sound system.
I'll be back
November 21, 2011
Rated 5 out of 5 by Autopickem As good as any Luxury Collection I have been to
Got a cool corner room with a great view. Inside and outside of the room, the details at this hotel are as good as any Luxury Collection I have ever stayed at.. Clean and Comfortable, this makes the hotel worth the price. Did I mention you can get her from the airport with no transfer needed..The only con is that the lighting and curtain controls takes some time getting use to
June 3, 2012