Rated 5 out of 5 by YYZ2HKG Consistently excellent service
I stay at this hotel several times each year because I enjoy the rooms and the ambience, but the service never varies from excellent and attentive. I appreciate being recognized personally by some of the staff, and I am always made to feel welcome.
November 9, 2012
Rated 5 out of 5 by Chris2611 W HK
I remain surprised at how every visit feels special and that staff want to make it the best stay possible.
I can't find fault in the W HK. I only wish every stay in the Starwood network could be as memorable and pleasant as staying at the W HK.
September 11, 2012
Rated 5 out of 5 by rpinto5935 Excellent Hotel
Only issue was that there were no Executive Club facilities for Platinum guests. Relative to other hotels in Asia which had fabulous breakfasts and evening events this was a huge discrepancy.
Everything else in the hotel was excellent.
July 12, 2012
Rated 5 out of 5 by SFGuest Concierge went out of their way.
The concierge went out of their way to make my stay exceptional. I needed reservations every night for dinner - one night being for 10 people with one day notice. I received so many compliements on the choice of location and restaurant.
September 17, 2012
Rated 4 out of 5 by Ben2012 Trendy and convenient
Located strategically within the city to optimize convenience, transportation, and location. Trendy atmosphere as well as easy access to the Elements mall. Would be even better if they had a club lounge.
Excellent breakfast buffet.
April 28, 2012
Rated 5 out of 5 by thomasshanghai Excellent experience, top notch service
Perfect location, for an easy access from the airport thanks to the airport express. Great rooms, great views and most important of all, great people! A super helpful staff to meet all of your needs! Two thumbs up W Hong Kong!
July 26, 2013
Rated 5 out of 5 by Sean11 great room/hotel. not the best view..
Excellent room at an excellent price.
Stayed at the fantastice suite w/ harbour view. The view was bad as usual.. but hey, what can you expect with the tallest building standing right in front. Other than the view, great.
September 14, 2012
Rated 5 out of 5 by RavingFan W Hong Kong, Prepare to be amazed !
It's coming home, it's family, it's heart warming, it's welcoming, it's amazing, it's authentic, it's refreshing and energizing, it's delicious....
It make me looking forward my travels.
December 20, 2013
Rated 5 out of 5 by THESMDM FANTASTIC HOTEL GREAT LOCATION
THE BEDS IN THE ROOM ARE FANTASTIC, I TRY TO MAKE THIS HOTEL MY LASY STAY AFTER A BUSINESS TOUR THROUGH MAINLAND CHINA, SO I CAN HAVE A FANTASTIC WELL NEEDED REST. ROOMS ARE WELL APPOINTED AND THE LOCATION IS GREAT.
July 14, 2012
Rated 5 out of 5 by parbs Funky and functional
Great vibe at this funky hotel in a true world class city. The W has excelled in all facits of this development. The only disappointment was that the hotel was full and therefore we did not receive an upgrade
January 3, 2013
Rated 5 out of 5 by Porschett Staff is outstanding!
Had to title it something, but the staff stood out above everything else! Everything was perfect. Can't wait to stay again. Only fault I could even mention was no appointments were available for a massage.
November 6, 2012
Rated 5 out of 5 by timmyng Typical excellent W experience
Great location, Comvenient to and from the airport. Has a airport checkin counter downstairs. One stop to Central. Taxi/bus ride to TST or Mongkok.
January 3, 2014
Rated 5 out of 5 by smacs This is boss
Brilliant on all counts - felt like a star from the moment I walked in as Charlie greeted me like an old friend. Best W Insider ever - thanks, Charlie!
Everything A++. Only place I'll stay in HKG.
October 29, 2012
Rated 5 out of 5 by santri1969 W fits very well with HongKong
I love this W in HongKong - vibrant, young, exciting, great night life, excellent platinum SPG recognition, facilities, corner suites, pool. Very highly recommended as one of the very best in HK.
June 16, 2013
Rated 3 out of 5 by Cons69 NO SPECIAL WELCOME
NO RECOGNITION OF MY PLATINUM STATUS... NO COMPLIMENTARY FRUIT PLATE OR SPECIAL WELCOME AT FRONT DESK.
DID NOT RECEIVE 15% DISCOUNT ON MEALS IN HOTEL
December 3, 2013
Rated 5 out of 5 by helen1006 Nice hotel
The location is so good, close to shopping centre and transportation centre(Koolown station)
January 8, 2014
Rated 5 out of 5 by obgykim Just wonderful !
The best hotel in Hong Kong I've ever been.
Location, view, pool, kindness, food etc. Everything
You' ll never regret staying at W Hotel in Hong Kong.
July 18, 2012
Rated 4 out of 5 by rzhou888 Quite new
The rooms are new. So you would smell the newly decorated chemicals, which is not very nice.
January 1, 2014
Rated 5 out of 5 by Nina41 Excellent hotel
Lovely ultra modern luxury hotel. Great breakfast and staff most helpful
January 12, 2014
Rated 5 out of 5 by Serenissima Beautiful and make you feel special
It is so nice to be away from home nut feel welcomed and where the staff recognize ou, want to help you if you have a problem. A real class act!
October 28, 2012
Rated 5 out of 5 by Susanxun77 Good experience
Good experience, enjoyed the stay, the breakfast buffet.
January 14, 2014
Rated 5 out of 5 by HENRYW WIP
Always good to be Platinum member...got an upgrade to M.suite for both nights. what else u can ask for?
The room dinning was good. Prefect
June 1, 2013
Rated 5 out of 5 by tambar best stay in HK
hotel conveniently located, easy access from airport.
shuttle service to center.
quiet, modern, very comfortable. excellent pool and spa.
October 28, 2012
Rated 3 out of 5 by keithxyx W hk
Room poor, holes in curtains.
Breakfast service like a Motorway service station
December 2, 2013
Rated 5 out of 5 by ELiao It was a great stay in W Hong Kong
The room was just great with the sea view. And the operator was quite helpful when I need helps. It was really whatever and whenever.
November 21, 2012
Rated 5 out of 5 by KayJayL One of the best W's around
I've stayed at many W properties around the planet, and can tell you that the Hong Kong W ranks as one of the best in any category you care to evaluate. It's a well-kept property with very strong service, facilities and food. For the price, this W bumps up against some of the best hotel brands in Asia.
We stayed there as a family of four for a full week and found the staff extremely pleasant and helpful. Example - not only did Jerry, one of the head chefs, make friends with my 10yo daughter and greet her every morning at breakfast, he also made me steamed Lai Wong Bao just so I could try an alternative to the fried ones I already liked so much. He started our mornings off right, just by those little touches.
The rooms are certainly better than most W's at this point, needing less of an urgent facelift than what you may have experienced. We were in a Spectacular room on the bay side, with a great view of Hong Kong Island. A family of four is not going to have gobs of space in that room, but we didn't feel very cramped and the configuration more than served our needs. The bed was very comfortable - notably so.
The other upside was the pool on the 76th floor. Having it 'up there' is a common feature of Asian hotels, so it wasn't the height that mattered. However, the views were great, and the pool and spa were easy to use, with plenty of lounge chairs (we weren't the only ones last week to enjoy that amenity, but we never had any trouble getting seats). The kids loved it.
If there's any downside to the hotel, it 'may' be its location in a more remote area of Kowloon. That is simply a statement of walkability out the hotel door - you aren't particularly close to any tourist or business area in that regard. However, in practice that fact is nothing more than a minor annoyance, as the W is built into the ELEMENTS shopping center and Kowloon Station, which means you have a multitude of dining and shopping options, plus the MTR and Airport Express trains to get you anywhere you need to go across Hong Kong. The hotel recognizes its location issue, and also offers a free shuttle to the Tsim Sha Tsui and Star Ferry areas every half hour starting at 9am (you need to get yourself home, however). We never had a problem, so again, I consider this issue a very small downside relative to all the upsides I've described. And don't forget - Kowloon Station has one of two on-site Airport checkin areas in Hong Kong, so you can get your boarding passes and send your bags on to the airport in advance - incredibly civilized.
Bottom line: the Hong Kong W is an excellent property. We would (and will) certainly stay there again.
March 31, 2014
Rated 5 out of 5 by Linsy Wonderful stay!
Great rooms - bed, shower, toiletries were all perfect.
Standout amenity is the pool - great view and atmosphere, very relaxing.
August 22, 2012
Rated 5 out of 5 by Kristaps Hotel with a view
Great design throughout, excellent bar scene. View is unbeatable from both - rooms & the outdoor pool area on the roof.
October 17, 2013
Rated 4 out of 5 Good location
even as a Hong Kong residence "hide-away" hotel; it is easy to get from HK side to the venue by taxi or MTR / airport link ...
August 14, 2012
Rated 5 out of 5 by joeysydney1 My favourite in HK
Love the vibe at this place.
great staff and service.
In my opinion best breakfast I have ever had in a hotel
October 25, 2013