Rated 4 out of 5 by jll888 Hotel is next to the Kowloon Station but...
The hotel is just next to the Kowloon Station which is very convenient to go to the airport, disneyland and Hong Kong Island from here. But if you plan to go to Mong Kok, Tsim Sha Tsui, it will be a quite a hassle if you take the subway train because you need walk for 10 mins to Austin Station and exchange the line at Mei Foo station. Really not advisable to take the subway, Taxi will be a better choice.
October 2, 2012
Rated 5 out of 5 by npsv Spectacular
W hotel nicely located near to MTR (transport connection to go anywhere in the city) as well as surrounded by a lot of shops and dining places at the Elements mall.
Nice and friendly staff, Incredible room facilities and upper class living standards provided
October 2, 2012
Rated 5 out of 5 by CaptainMiddletonNight Pure Luxury
I had the opportunity to stay in Hong Kong for only one night and I am so glad it was the W Hong Kong where I stayed. Connivence: I jumped on the train at the airport and two stops later I stepped off the train and was an escalator's ride from the hotel. The train from the airport stops in the same building as the W Hong Kong. Connivence part 2: The next day I came down the same escalator and there in the building was an in-town check in for my travel bags. I could check my bags and still enjoy a couple of more hours exploring Kowloon and Hong Kong before needing to get on my flight. Service: I have never been to Hong Kong and did not know my way around. The concierge took care of making dinner reservations for me (roast goose I highly recommend) and gave me pointers about where to go and what to see (biggest shopping centre I have ever seen). Service part 2: The people at the front door took care of getting me and my bags to my room and later they helped me out arranging for cab rides to where I was going. They gave me these very convenient business cards with the address of the hotel (written in chinese) so that I could show the cab driver if they did not speak english. If you go grab a couple of these cards and keep them in your pocket. Very nice to have. The room was absolutely stunning. The view of the sea and port are breath taking. When I again go to Hong Kong I will be staying at W Hong Kong.
September 29, 2012
Rated 2 out of 5 by HGYG SPG member benefits significantly below expectation
I don't feel my SPG member benefits are properly treated here.
September 28, 2012
Rated 4 out of 5 by jll888 This hotel has a great pool
The pool of W Hong Kong is one of the Hotel great facilities that you shouldn't miss out. Located at 76 floor, with the view of the infinity pool, it was just awesome. Not to mentioned enjoying the jacuzzi while look over the spectacular view of Hong Kong.
September 25, 2012
Rated 5 out of 5 by john133 Amazing stay
Great hotel , great staff, will definitely be back!
September 22, 2012
Rated 5 out of 5 by SFGuest Concierge went out of their way.
The concierge went out of their way to make my stay exceptional. I needed reservations every night for dinner - one night being for 10 people with one day notice. I received so many compliements on the choice of location and restaurant.
September 17, 2012
Rated 4 out of 5 by Jaloo Enjoyed the hotel. Bed needs to be relooked.
I enjoyed my stay at the hotel. The staff are friendly, the hotel is very cheerful and the rooms are great and well kept.
Unfortunately the bed was too soft for me and I had difficulty sleeping and kept waking up at night.. The staff told me when I was checking out that they can fix it by adding a layer of mattress support.
Otherwise great hotel and I will certain go back there again.
September 17, 2012
Rated 5 out of 5 by Sean11 great room/hotel. not the best view..
Excellent room at an excellent price.
Stayed at the fantastice suite w/ harbour view. The view was bad as usual.. but hey, what can you expect with the tallest building standing right in front. Other than the view, great.
September 14, 2012
Rated 4 out of 5 by Joseph1964 Excellent SPG Platinum Service
The SPG Platinum Service is excellent. I was upgraded to a Fantastic Suite, however, I chose to move to a corner room because the suite design was a bit abnormal! The staff were very helpful to ensure that I settled in comfortably to a downgraded room, including, provided me with a special coffee machine per my request.
One improvement I like to suggest is to train the housekeeping staff to be more gentle when cleaning the room while the guest is still inside the room. My experience was the cleaning was done so fast and so noisy, I cant even concentrate on my work. In addition, the hotel should not provide broken cup to the guest.
The 6th floor lobby was extremely noisy when the music was on...
September 12, 2012
Rated 5 out of 5 Wonderful Experience with W Hong Kong
W Hong Kong is one of the best hotels I've ever stayed. The experience at W Hong Kong is really wonderful! The Gym is awesome! The pool is like heaven! The location is also good, you can shopping at Elements, take underground railway at Kowloon Station. You can't miss it if you come to HK.
September 12, 2012
Rated 5 out of 5 by Chris2611 W HK
I remain surprised at how every visit feels special and that staff want to make it the best stay possible.
I can't find fault in the W HK. I only wish every stay in the Starwood network could be as memorable and pleasant as staying at the W HK.
September 11, 2012
Rated 5 out of 5 by ryoko This hotel has great and modern features
A very impressive modern hotel when stepping into the lift following the corridor until the room. Decoration around the room floor lift are unique and curiosy. Staff are warm with smile to welcome us especially the conceirage staff. They all look smart too.
Off course the best was the room design with neccesity products standby. Bliss products were amazing good and the moisturer make me feel carrying it.
There are only 2 parts of improvement that we want to highlight. They are the taps at the washing basin and the other one is the door for shower room. Both have water leaking problem. Whenever we turn on the water tap, water will flow out all over the top. A floor mat need to be at near outside the door otherwise water will wet all around the floor.
But we think overall was wonderful and feel like going back in the future.
We want to thank especially Billy for proviiding great friendly service.
Ryoko & Erwin
September 4, 2012
Rated 5 out of 5 by Victor Home coming experience
The moment I stepped into the hotel compounds, I was greeted with smiles and welcome.
The staff were friendly and helpful.
Check-in was fast and efficient – my room was ready (early check-in requested) & room access cards prepared beforehand.
Sad to say, I had to be on a business trip during my birthday but W Hong Kong surprised me with a birthday cake in my room on the day. I was pleasantly surprised and all smiles when I read the birthday greeting card and ate the cake.
THANKS W HONG KONG!!!
September 2, 2012
Rated 3 out of 5 best entertainment
the entertainment facilities are.impressive
August 30, 2012
Rated 2 out of 5 by Renz Water and Aircon
When I arrived at the room the aircon was broken and then at night when i came back after dinner, there was no HOT water. For a 5 star hotel, i expect better
August 28, 2012
Rated 3 out of 5 by ConditionOne Unique hotel; out of the way
First of all, if you���re coming in from the Airport Express, good luck finding the hotel! I saw exactly two signs pointing the way in Elements Mall. One near the entrance, and one near the hotel lobby. For everything in between, you’re on your own. There seems to be ample signage for everything other than the W. Try taking Exit D from the Airport Express station, and making a left. I may have taken the long way around to the hotel. If you have problems, head to the “Metal” section of the mall.
When checking in, there was no mention of my platinum status until I asked for my platinum amenity. I was upgraded to a Fabulous room, which has a direct view of an industrial harbor. Why anybody would pay more for such a view is beyond me. Other than that, the room is spacious and has a nice couch for lounging about. The room has an open bathroom concept, which some people might dislike. The bed and duvet are ridiculously comfortable.
I chose the continental breakfast as my platinum amenity, and bought up to a full breakfast for 110HKD. It was probably the best hotel breakfast I’ve ever had! The presentation was outstanding. Restaurant service however, in W parlance, was Whatever. Plates were slow to be taken away, and my tea was never refilled. Service issues aside, I might actually come back just for breakfast next time I’m in HK.
I stayed at this property one night to make my airplane connection the next morning. The hotel décor is really nice, and I really liked the ambiance. However, even with the convenience of the Airport Express, with the poor location and high cost compared to other Kowloon properties, you can do better elsewhere.
August 28, 2012
Rated 5 out of 5 by Yohan Excellent hotel!
This is one of the best hotel i staid in! Very modern design, well located, amazing pool, gym. Very easy to enjoy the vibe and chill in.
A must for a business trip or even more for leisure.
I would definitely come back and if you haven't yet you missed something!
August 27, 2012
Rated 5 out of 5 by jfg2003 Dead sexy hotel
What a great place to hang your head in Hong Kong. I was initially concerned about being in Kowloon instead of Central, but I have long since forgotten about that.
• Super convenient. Airport Express from HK Airport stops directly under the hotel. Also the subway is one stop away from Central Hong Kong.
• Great staff. Very kind to this platinum SPG member.
• Great gym and spa.
• Unbelievable pool. A must.
Such a cool and sexy vibe. I recommend it to everyone.
August 23, 2012
Rated 5 out of 5 by Linsy Wonderful stay!
Great rooms - bed, shower, toiletries were all perfect.
Standout amenity is the pool - great view and atmosphere, very relaxing.
August 22, 2012
Rated 4 out of 5 by Byrdman If only i were 25 again...
The W-Hong service was excellent. I picky about service and there were no gaps in service at all.
Now, the hotel itself feels more like a night club than a hotel. If only I were 24 again. But, when I was 24, no way I could afford to stay at the W and that is the problem.
If you are looking for a party atmosphere with some "fashion" so far into the future that it looks like the "Get Smart" 70's feel, this is your hotel.
August 22, 2012
Rated 5 out of 5 by Nayne The hotel has very graet service
I'very impress for check-in to W Hongkong Hotel. Start until I leave luggage at Lobby before check-in time, all staffs have a good take care to me. Once I'm check-in, staff at counter very make me appreciate.
Also for all of overview in my room and hotel, very good and beautiful.
I will come back to this hotel again once I'm at Hongkong
August 21, 2012
Rated 4 out of 5 by Wez833 Great Hotel
Perfect Location, easy to get around and close to stations and Elements Mall
August 21, 2012
Rated 4 out of 5 by Tara2 Great, modern hotel
Excellent location and great service
August 19, 2012
Rated 4 out of 5 by honeymoon2012 Great Location, 2 mins away from HK central
Great hotel; upgraded to us a bigger room once we informed the team that we were on our honeymoon. Concierge was very helpful with directions etc.
Pool has a great view but does not have a bar/restaurant associated with it.. at least we couldn't find one.
Located in one of HK's bigger mall with tons of options to eat, shop and also check into your airline..
August 19, 2012
Rated 5 out of 5 by Debra12 Hotel Independence
The hotel was very clean, well kept and well furnished, with a great range of in house services - just the ones you want spa, pool, gym - and the occasional check in by management to make sure everything is how you like it. I stayed in a Fabulous Room with a full harbour view.
The hotel is modern. Has a busy kind of vibe and seems to be party central late at night - but you'd never know from your room so it's not intrusive at all.
And it is a fun hotel. Lots of smiles and small talk. The staff are called the talent and they're all young hopefuls, many still studying, very helpful but unique in that they are taught to be creative and self expressive. There's no "Good Morning" but rather a "Hello" usually with some engaging comment or a how are you or where did you go. But the staff are not intrusive in any way and they are polite and they all love working there.
The hotel accoutrements - bedding, pillows, gown, slippers, desk chair, couches etc are all of excellent quality. I wanted to know the brand of the bed, pillows and desk chair as they were so comfortable.
I was working so ate a bit in my room while finishing the day's work. The food was great. Love the poached red fruits with hazelnut crunch muesli and yoghurt for breakfast. And you can get a decent strong coffee. Internet prices in room are reasonable $115 HKD/day or $700/week.
I enjoyed a massage to get rid of the flight and their masseur was professional, well educated in her job and the massage really did get rid of the flight. So I went back for another before I left. :)
The pool area is very relaxed and people are friendly without being in your face.
I think this is a hotel for people who like their independence. You can always go to the concierge for information about anything but they don't come to you with suggestions or tours or sights to see. So if you like to work it out yourself then this is really a great place to stay.
August 17, 2012
Rated 4 out of 5 Good location
even as a Hong Kong residence "hide-away" hotel; it is easy to get from HK side to the venue by taxi or MTR / airport link ...
August 14, 2012
Rated 4 out of 5 by Jac7 Excellant hotel
I usually stay in the heart of Tsim Sha Tsui so was a little apprehensive with a slightly new destination but it all turned out for the best. The service was excellant, nothing was too hard and plenty of smiles. What I liked the hotel was that is wasn't a corporatate stiff hotel but a relaxed, cool joint. It is an easy cab ride to Tsim Sha Tsui or the Island, it will be easy to walk when the building works have finished in the area.
Happy top recommend, we will be going back
August 8, 2012
Rated 4 out of 5 by Flyingtailor Good hotel
I really like this hotel a little out of the way for me but they have a shuttle to take a few places.
The one thing i love about this hotel is the showers they are great i must take 2 or 3 showers a day. Ok 2 things they are right above a elements mall. Oh 3 things great spa and pool. Everything is a little pricey but its the W Hong Kong hotel there best hotel i dont think there is a better W hotel anywhere.
August 7, 2012
Rated 5 out of 5 by Mpeterson Fantastic Stay
Americans first time to Hong Kong and it could not have been better. The W in Hong Kong is by far the best W we have ever stayed. Francis at checkin was so helpful to make sure everything was just right. The breakfast was one of the best we have had anywhere in the world. The W Hong Kong is simply great!
August 1, 2012