Rated 5 out of 5 by FrankieLow Room Keeping Department
Room keeping is doing a very good job. They did many extra task which is not being requested. For example: they put a small towel below hair gel, facial wash bottle and they do leave a pack of lens cleaner beside a pair of spec. All these makes us feel that we are being care and pamper.
July 20, 2014
Rated 5 out of 5 by BallDontLie Comfortable stay
Comfortable stay with easy access to shopping, airport and city
August 9, 2014
Rated 4 out of 5 by KeithYCG Contemporary, modern hotel, with great staff
Always stay at W Hotel whenever I visit HK. Friendly energetic staff members, from concierge, to reception, to housekeeping and Kitchen restaurant. Rain shower was not working well on check-in, but promptly repaired within an hour after calling the engineer. I was also impressed by staff because some medicine which was left behind during my last visit couple of months ago, was returned with a cheeky note - "Remember to bring along next time " !
December 3, 2012
Rated 5 out of 5 by WLover1 An awesome place to stay !!
I keep on coming back and back to this stunning hotel ,offering great service ,marvelous facilities and a great ambience exuding luxury comfort and wellbeing .
The people working there make all the difference in the world between a good service and an outstanding one ...F & B ,Guest Experience ,Health Club,Spa ,SPG ,Woobar ..all of them contribute to shaping up the image of a caring hotel ,service oriented and customer focused !!!..thumbs up !
December 22, 2013
Rated 4 out of 5 by Jucy surprisingly cool hotel
amenties and facilities are interesting, handy phone is a cool feature.
August 8, 2014
Rated 5 out of 5 by HFB2012 great stay
It was our first time in a W Hotel and the W Hong Kong, Kowloon West exceeded all our expectations. Great location, excellent facilities and very friendly and supportive staff.
Only one down side - the storage facilities in the room are very limited, so we had partly to live out of a suitcase. We stayed in a corner suite with breath taking views - great recognition of my life time platinum status.
Thanks to all the staff we had a great week.
December 14, 2013
Rated 5 out of 5 by ken101 Pleasent surprise
Great hotel. Great friendly staff
August 8, 2014
Rated 5 out of 5 by Globalflier Not to be missed.
In a city of great hotels the W Hong Kong stands out among its competitors in nearly every coceivable category. Its proximity to public transportation, outstanding guest services and guest recognition as well as superb room comfort and amenities , a rooftop pool with stunning harbor views and a state of the art gym along with renowned culinary options make for a truly five star experience. Can't wait to return soon!
May 6, 2014
Rated 4 out of 5 by DWHK A great stay!
Although the check-in system was down on the day and took a little longer to get all the formalities done, W's friendly staff and the excellent view of the harbour from my room much more than compensated for it.
I'll be back!
July 25, 2014
Rated 5 out of 5 by CC0630 The highest pool and gym in hk
My husband and I want to have a short break in HK. We found a special promotion from W hotel HK so we went for a trial. Unexpectedly we were given a room on the highest floor with magnificent view of west Victoria Harbour. The most we loved was the pool, the gym and jacuzzi above 70/F. The view was stunning and we really enjoyed staying.
July 2, 2014
Rated 5 out of 5 by Jackson123 Model Hotel
Great location and well connect with kowloon station
August 5, 2014
Rated 5 out of 5 by HKer123 Overall good comfort
W Hotels all have a different flavor to it from the normal Starwood hotels. I didn't quite like the modern/chic decor in general, but the stay proved to be more comfortable and relaxing than I expected. We had a quick lunch at Woobar, the menu was simple but the food was surprisingly good.
July 12, 2014
Rated 5 out of 5 by CMCJKT Excellent is the word for W HongKong Hotel
Excellent all-around from the location, the facilities, the staff!!!!
August 4, 2014
Rated 5 out of 5 by pote W Hotel Hong Kong is great
I stayed at W Hotel Hong Kong at least fifty times, and never get disappointed, always very happy and enjoyed the staffs attention, service, etc.
The location is also great, can enjoy all the local food and also the supermarket and the shopping complex, Element.
Great place to stay, the view is also great, the swimming pool is also great.
June 25, 2014
Rated 5 out of 5 by Kels A very good W experience
I have stayed in a few W hotels around the world and i must say W Hong Kong has once again made me feel right at home..it got a little too comfortable that I was always very reluctant to leave the room :)
The staff were always eager to help and I had a great time just chilling at the Living Room in the evenings.
What I really liked about W Hong Kong is that I always return to a nice smelling room..which is a nice touch.
May 11, 2012
Rated 5 out of 5 by LNLN Great experience in this hotel
I love the liveliness in this hotel. It lifted my spirit once stepped inside the hotel with the deco and greetings from the staff.
July 29, 2014
Rated 4 out of 5 by Byrdman If only i were 25 again...
The W-Hong service was excellent. I picky about service and there were no gaps in service at all.
Now, the hotel itself feels more like a night club than a hotel. If only I were 24 again. But, when I was 24, no way I could afford to stay at the W and that is the problem.
If you are looking for a party atmosphere with some "fashion" so far into the future that it looks like the "Get Smart" 70's feel, this is your hotel.
August 22, 2012
Rated 2 out of 5 by LTF4 Disappointing Quality
I was rather disappointed with my stay at the W this time round. I felt that there was a lack of cosiness during this stay and it was quite an unpleasant stay this time round as the bed linens smelled very bad. It had the smell of sweat in them.
It was totally unexpected out of the W brand and I am deeply disappointed by my stay this time round. Not sure if I will like to try the W again.
May 16, 2014
Rated 4 out of 5 by caseyw23 Impressive hotel and Wonderful stay
I chose this hotel for my first experience in W Hotel. It was really good as the first impression does counts. The interior of the hotel is impressive and I really felt that I have walked to a nicely decorated service apartment without the kitchen amenities. The front counter staff was friendly and helpful and they do explain the details and the requests that could not be fulfilled.
Breakfast was sumptuous and a lot of variety to be chosen. But something comes to my concern, the counter meant for omelette is built a bit high and I do sense the awkwardness of your kitchen staff in preparing the omelette as they have to hold their hands very high and it is not a good ergonomic position.
Your housekeeping staff have really done well in keeping my room neat and tidy after every making up of the room.
Thank you for the Wonderful stay there. I Wish to be back again soon.
September 20, 2013
Rated 5 out of 5 by AshSam Absolutely marvellous ...
I have stayed at the W Hotel several times, and each time, I am completely satisfied with their room and services.
July 28, 2014
Rated 5 out of 5 by JKing31108 Fantastic Service and View!
The room was beautiful, cean and I had an exceptional view of the harbor. Just the ambiance I needed after back to back business meetings and lots of factory visits in China.
July 21, 2014
Rated 5 out of 5 by Nawafoo W hotel is the best for having great stay
The hotel located in a nice place where you can meet a lot of place around. The staff over there are friendly and they provide their gust with everything needed starting with check in in door. The concierge team are amazing and they assets the gust with fully of details for what they are looking for. I strongly recommend the W hotel for who want to stay in HK and want to have an amazing trip.
April 5, 2014
Rated 5 out of 5 by Matto84 An amazing stay
Fantastic hotel. Well designed, and well-appointed rooms. Amazing buffet spread. Faultless!
July 27, 2014
Rated 5 out of 5 by MickeyBP Home away from home
This is by far the best hotel I have stayed at within the SPG group. In fact there are miles between this and the many other hotels I have stayed at.
Everbody is really nice and the service is outstanding throughout the entire hotel. But I must give Sammy Yick some extra credits - she is simply amazing and does everything to make you feel like you are at home.
Many hotels can learn from W Hong Kong!
November 25, 2013
Rated 5 out of 5 by jjxjjx great stay
very convinent from airport and major office buildings
breakfast awesome, world class
service is excellent, very responsive
July 24, 2014
Rated 5 out of 5 by Siksik Well Done
Mandy Chok helped me with smooth check in. Sammy always remember my preference. Keep it up.
July 26, 2014
Rated 1 out of 5 by SimonC Simon
Great location for this hotel
December 19, 2012
Rated 5 out of 5 by Cabster Great hotel, wrong location
The hotel facilities and staff are both superb. The main issue is that unless you are doing business at the ICC building, you have to take a cab or courtesy van into town, and then a cab back. The cab ride is so short that many cabbies will turn you down unless you agree to pay far over the meter for a ride.
June 16, 2014
Rated 5 out of 5 by Redgore14 Making business a pleasure
Concierge (Sammy) very helpful. Looked after us during our stay and booked restaurants at night.
Very much appreciated.
We generally stay in 2 rooms it would be great if, in future, they where on the same floor.
July 10, 2014
Rated 5 out of 5 by Boon great hospitality
had a truly memorable stay .upon arrival , warm welcome from team at L1 . check in was very personal and SPG specialist efficiently executed the process .the upgraded marvellous suite was spacious and chic.Loved the luxurious W beddings and full sized bliss toiletries.Overall, had a pampering stay thanks to a very dedicated GM, the director of welcome and the entire team of W HK talents .
September 19, 2013