Rated 5 out of 5 by petronella77 Excellent as usual
I just spent a night at W Hong Kong, and was amazed as usual. The rooms are nice, large (from Hong Kong standards), and very comfortable. Service is absolutely outstanding. Staff are very personal (some remembered my name despite that it is over one month since I came last time without any lists in front of them), and they go out of their way to fulfill your wishes. The spa is amazing too, as well as the breakfast and restaurant in general!
I live at hotels a large part of the year, and there are few that make me feel as "at home and at ease" as the W in Hong Kong. I would recommend this hotel to anyone that comes to Hong Kong, for business or pleasure alike!
February 11, 2014
Rated 5 out of 5 by sunny0229 Considerate W hotel
It was our second stop at hongkong during our honeymoon. we were exhausted for the long trip from Africa but luckily W hotel have provided us a free wine and snack. it was lovely.
Also the fries we ordered for the room service was excellent. we loved to come back here ^^
May 19, 2014
Rated 5 out of 5 by DavidML01 Treated Like a King
I can honestly say this was one of the best hotel experiences we have ever had. We are SPG Platinum and used our suite upgrades so that we had a suite on a high floor. Aside from having a steep learning curve on the lighting systems, the suite and bathroom were top of the line and very quiet. We had a view of the harbor; views of Hong Kong itself are hard to come by, since they are pretty much blocked by a 118 story building. For us the location worked great. Although not in the center of Kowloon, there is a major level shopping mall attached to the hotel. More importantly, there is one stop direct access to Hong Kong Central metro station plus direct check in for the airport. We checked our bags and had our boarding passes issued before ever leaving the complex.
The W has a supersized breakfast buffet with a gigantic array of foods to choose from - both Asian and western. Breakfast was really excellent. We did eat at the dinner buffet one night and were disappointed in the seafood. Again rhe array of foods was staggering, but the seafood was not good. When we were asked to fill in a customer survey on the meal, we mentioned the seafood issue. The next evening we were called by Brendan of the staff who apologized and offered us a complimentary room service dinner, which was delicious. What was truly astounding was when I checked out, I found that he had also waived the cost of the buffet we had the previous evening, and that was not inexpensive.
All the staff were extremely helpful and friendly. They really like what they are doing and they made the stay top notch. I would recommend the W Hong Kong to anyone as a great place too stay.
November 9, 2013
Rated 5 out of 5 by PAC01 A real atmosphere
This is a living hotel with good atmosphere really not stiff.
The chinese restaurant dowside is excellent and the bar is also a good experience.
I have greatly appreciateted the possibility to use the spa and gym after check out.
One critic is the complexity of lights system in the bedroom and the multiple little lights staying on during all night.
May 16, 2014
Rated 4 out of 5 by TheSwissInSingapore Great hotel
i frequently travel to HK and often stay at the W. The W hotel has become my favorite hotel due to the friendliness of the staff and high level of service from front office, room maids, room service and F&B and lobby staff. The facilities are good (i use the gym and spa regularly).
May 18, 2014
Rated 3 out of 5 by tombrady experience has gotten worse over the years
I've stayed at the W HK for several years now and I've noticed that the quality of service has worsened. First, check in time is WAY too long. Its not there was a line, its that the staff seemed to be typing away doing who-knows-what to get registered.
Second, the room I got was right next to a construction zone (which wasn't a project of the hotel, so nothing could really be done). However, the hotel should try to minimize rooms close to contraction zone. I immediately asked to switch rooms to avoid the loud buzzing/construction noises.
Finally, as a lifetime Platinum member, it seems the W HK is one of the few hotels I no longer get upgraded at. I don't mind so much, since I realize that there are a lot of Platinum members. However, it does stand out in this respect.
Given the poor location (not in Central), I would think the W would try harder. And that was definitely the case when it first opened, but I'm not sure I will choose this hotel in the future.
May 16, 2014
Rated 5 out of 5 by dmh32678 Amazing.
I live in hotels 25 days a month traveling all over the world for work. I can not recall a time I have had a more pleasant stay at a hotel The staff here is absolutely amazing.
The location in proximity to the Airport Express and the Kowloon MTR is absolutely amazing. I didn't even have to go outside to get to the hotel.
The room was a great size, and was very clean.
The only area that I had a few issues was with the food. One morning my breakfast order was lost and was then delivered 45 minutes late. The hotel rushed the order, and even took care of the entire bill. I also received a hand written apology from the food manager.
I know that this hotel will be great for anybody wanting a great place to go while staying Hong Kong.
January 3, 2012
Rated 5 out of 5 by Debra12 Hotel Independence
The hotel was very clean, well kept and well furnished, with a great range of in house services - just the ones you want spa, pool, gym - and the occasional check in by management to make sure everything is how you like it. I stayed in a Fabulous Room with a full harbour view.
The hotel is modern. Has a busy kind of vibe and seems to be party central late at night - but you'd never know from your room so it's not intrusive at all.
And it is a fun hotel. Lots of smiles and small talk. The staff are called the talent and they're all young hopefuls, many still studying, very helpful but unique in that they are taught to be creative and self expressive. There's no "Good Morning" but rather a "Hello" usually with some engaging comment or a how are you or where did you go. But the staff are not intrusive in any way and they are polite and they all love working there.
The hotel accoutrements - bedding, pillows, gown, slippers, desk chair, couches etc are all of excellent quality. I wanted to know the brand of the bed, pillows and desk chair as they were so comfortable.
I was working so ate a bit in my room while finishing the day's work. The food was great. Love the poached red fruits with hazelnut crunch muesli and yoghurt for breakfast. And you can get a decent strong coffee. Internet prices in room are reasonable $115 HKD/day or $700/week.
I enjoyed a massage to get rid of the flight and their masseur was professional, well educated in her job and the massage really did get rid of the flight. So I went back for another before I left. :)
The pool area is very relaxed and people are friendly without being in your face.
I think this is a hotel for people who like their independence. You can always go to the concierge for information about anything but they don't come to you with suggestions or tours or sights to see. So if you like to work it out yourself then this is really a great place to stay.
August 17, 2012
Rated 5 out of 5 by Globalflier Not to be missed.
In a city of great hotels the W Hong Kong stands out among its competitors in nearly every coceivable category. Its proximity to public transportation, outstanding guest services and guest recognition as well as superb room comfort and amenities , a rooftop pool with stunning harbor views and a state of the art gym along with renowned culinary options make for a truly five star experience. Can't wait to return soon!
May 6, 2014
Rated 5 out of 5 by jasmine0416 This hotel has great features
The precious property is the staff of W hotel, hope W may keep engaging with staff to provide the quality.
May 16, 2014
Rated 5 out of 5 by AL1YYZ Hong Kong's new hot spot to stay
Hong Kong has a lot of great hotels.I travel several times a year to HK and China and this was my first time staying at the W -other than a visit for drinks.
Where do I start.
Firstly-upon arriving it is so easy to get to-from the airport- Express train- get off at TST stop- take an escalator up- go through the mall and you are there.
Easy!! Great bars and restaurants- Awesoem buffet breakfast- very cool hip display of food.. Gorgeous pool on the 76th floor- what a view, With my SPG Platinum status a beautiful upgraded room.
Very nice spa- had a great massage.
I will stay again on my March trip. And on my other HK visits.
December 19, 2012
Rated 4 out of 5 by BobcatWong Trendy, Hip, Overall Excellent
Unlike any typical high end hotel. Ambiance is trendy, hip, & cool. The sounds, smells, and look resemble a lounge or nightclub out of South Beach.
The SPG channel gave great travel tips around town.
Only complaint would be the design of the shower. The sliding door leaks quite a bit of water into the washroom.
Also would like to see more recycling of the plastic bottles & wasteful packaging of the toiletries.
Location is convenient to Kowloon station & Elements Mall, but transfer to Central Station took a bit of walking after getting off at Hong Kong Station. Everything is upscale around the hotel, so you won't find the grungier Hong Kong Cafes or Wonton Houses like in TST.
December 15, 2011
Rated 5 out of 5 by kartica My favorite hotel in the world
I've stayed here several times, including last week. Simply put, I cannot find anything wrong with this hotel. It is perfect.
From the time you enter, when the nice bellmen greet you (even offered me a bottle of water!), to the signature scent (candles, I think!). The front desk folks are competely accommodating, even walking me to the elevators. The common areas are beautiful, best of all is The Living Room.
Rooms are gorgeous. All in all, can't go wrong!
January 19, 2012
Rated 4 out of 5 by John3160 Great Modern Hotel
From the first day of our arrival to our departure, we were not disappointed by the hotel's amenities and service. Room was great and even contained certain goodies which are not normally found in other hotels we've stayed in. The hotel's deco was very original. The staff were all extremely friendly and we cannot overemphasize how much a smile can brighten a tired client's day. I would commend Jeffrey's constant smile and kindness. The wine list was also excellent so was the food at Sing Yin cantonese restaurant! i would definitely come back and recommend this hotel to to others.
February 27, 2014
Rated 5 out of 5 by Melehana LOVE THE PHONES!
I have enjoyed many wonderful stays at W Hong Kong, but they have just upped the ante with the new guest room smart phones available for use while in Hong Kong. So handy!!
May 6, 2014
Rated 4 out of 5 by steph4122 Thank you
all your staff so kind!!!
And city airfort terminal is just basement of hotel..
The location is really convenient for traveler!
May 6, 2014
Rated 5 out of 5 by Energizer29 Excellent act of thoughtfulness
I would like to compliment an excellent act of thoughtfulness rendered by Mr. Ma Chor Wo. Almost 2 years ago, I stayed at W hotel Kowloon with my mother while on vacation in Hong Kong, We engaged Mr. Ma as our personal driver for sightseeing. At that time, my mother was looking for a particular brand of cooking sauce, but to no avail. When I met Mr. Ma again when I stayed at W hotel from 7th - 9th April 2014, the next day ie the night before I checked out, he passed me 2 bottles of the sauce that my mum was looking for! I was very pleasantly surprised that he actually remembered what my mother was looking for and he bought the sauces out of his own pocket. Mr. Ma who has demonstrated excellent customer service and went the extra mile, is definitely a talent whom W Hotel can be proud of. Thank you Ah Wo!
April 14, 2014
Rated 5 out of 5 by Serenissima An overall amazing feeling
Although my short stay at the W HongKong was at the end of my business trip to Asia and I am at that point very anxious to come home, I could have stayed an extra day there just to unwind in the beautiful surrounding and amazing comfort of this W, I guess that says it all; an amazing hotel to stay at!
April 30, 2014
Rated 5 out of 5 by MaryK1372 MaryK1372
Very friendly staff - great food. Needed an eletrical outlet in bathroom other than shaver. It was difficult using a flat iron.
May 5, 2014
Rated 5 out of 5 by mummymags W for Wonderful Hotel
We had a lovely couple of relaxing days at the W hotel after the frenzy of visiting Disneyland. The hotel is amazing, the corner room was great, we had a fabulous view. The bathroom really was stunning, we don't have a bath as we live in Singapore so we always book a room with an amazing bath and this one fit the bill perfectly. The staff were wonderfully attentive and helpful and we really enjoyed our stay Would definitely recommend this hotel.
April 15, 2014
Rated 5 out of 5 by K7925 Staff
The staff was extremely helpful and friendly.
May 4, 2014
Rated 4 out of 5 by Joseph1964 Excellent SPG Platinum Service
The SPG Platinum Service is excellent. I was upgraded to a Fantastic Suite, however, I chose to move to a corner room because the suite design was a bit abnormal! The staff were very helpful to ensure that I settled in comfortably to a downgraded room, including, provided me with a special coffee machine per my request.
One improvement I like to suggest is to train the housekeeping staff to be more gentle when cleaning the room while the guest is still inside the room. My experience was the cleaning was done so fast and so noisy, I cant even concentrate on my work. In addition, the hotel should not provide broken cup to the guest.
The 6th floor lobby was extremely noisy when the music was on...
September 12, 2012
Rated 5 out of 5 by stevenm1022 Great hotel with one exception
The room had a little 'musty' smell and seemed like maybe a smoking room.
Other then this unpleasant odor in my room, overall the hotel was awesome. Great staff, location and hotel!!
April 29, 2014
Rated 5 out of 5 by sljo888 My favourite funky hotel (worldwide)
The location / access from airport is SO easy - by far the best feature - 2 stops on Airport Express - up 10 levels and you're at check in.
The rooms have everything you'd need and are freshly and funkily designed. Views are good (on non smoggy days - not really the hotel's fault!)
The restaurants and bar cater for all eating and drinking needs (though whilst the Cantonese restaurant is good, did HK REALLY need another one? - Fire is missed)
And nothing is too much trouble for the ever cheerful staff in ALL departments.
I rated it 5* cos I really couldn't think of anything I'd change.
November 25, 2012
Rated 5 out of 5 by ed7777 Great location and atmosphere
My bf and I loved every minute of this hotel, the cool corner room has great size and view.. Also the bathroom is tremendous with the two basins and the bathtub with tv and a view. We will stay here again.
April 28, 2014
Rated 5 out of 5 by 2kundtz Outstanding Food
Sing Yin restaurant continues to set a very high bar for Cantonese food. Chief Brian has done an outstanding job.
April 29, 2014
Rated 5 out of 5 by HTSP UNBELIEVABLE!!!!
This is the most Amazing W in the world
What a thrill!!!
April 29, 2014
Rated 4 out of 5 by finflyer Comfy room with great sound system
Was upgraded to cool corner room. As SPG platinum did not expect more in this hotel as they are notoriously stingy with plat upgrades. Suites available online to book, but not for plats as an upgrade :) Room was really nice. Bed is super comfy and sound system which is integrared into ceiling with subwoofer was deafeningly loud :) Wifi kept disappearing as signal was poor in my corner room on 22nd floor. Cant beat the location as was flying next day and hotel lies on top of airport express station and an upscale mall. Ofcoz I will return! Room service food was also very nice.
June 24, 2012
Rated 5 out of 5 by Michael01 Great Experience
This is not the typical W experience. This hotel goes a step beyond, from the initial greeter once I arrived at the hotel, to the spacious modern rooms, to the year round pool and sauna. Each of the staff were helpful and friendly. I will look forward to returning.
December 14, 2011
Rated 5 out of 5 by EastCoasters123 food
My one and only area for improvement is the food in the Living Room. (The breakfast buffet is wonderful!) The food offered in the bar is not very good. Other than this everything else was excellent! The staff, especially, is top notch.
December 2, 2011