Rated 3 out of 5 by Nick41 Not the best
For a W Hotel in a world class city I think the hotel lacks quality, atmosphere and substance.
Checkin: Limited number of check in staff, no explanation offered about hotel, room, location, room preference and facilities or choice of floor or room type beyond selected room city view
Room: Bed was too soft / worn, no automatic coffee machine (unlike other hotels) and no idea how to operate the temperature of the taps in the WC basin.
Entertainment choice (movies) poor, outdated and limited.
Buffet breakfast was average quality, chaotic and no explanation offered on menu choices or service, just informed buffet was all. Perhaps too hectic?
July 7, 2014
Rated 4 out of 5 excellent guestroom features
my wife and i enjoyed the hotel overall. i would stay again...
i did like the comfort of the bed, the shower, bliss toiletries, tastefully done night lights, clean room, nice vanity.
the pool is very nice; great views, smart simple layout. F&B service at the grill poolside was slow and the food not so great for the money.
great gym / spa
1. i don't like the music in the room; too much base / not my style of music genre / i can hear the music from other rooms adjacent; not a fan of the elevator music / the location isn't for the 'clubby 20 somethings'
2. i don't like the ads / testimonials on the tv about how great spg is and how personalized the service is; i didn't experience it and think it's too promotional
July 7, 2014
Rated 5 out of 5 Keep Coming Back
W Hong Kong is a home away from home. I have visited Hong Kong at least ten times over the past few years and have regularly, and eagerly, returned to W. The rooms and facilities are consistently fresh and invigorating, and appeal to colleagues, friends and my mother alike! I am regularly welcomed by staff who remember my drink or meal order, even if I haven't visited for months.
The beds are the most comfortable I have ever slept in, so much so that I am ordering one myself. The WET deck and the gym offer excellent facilities with a view of the harbour that obviously cannot be matched from properties on the Island itself. Although the food does not rate as highly as elsewhere in Hong Kong, it is perhaps one of the most competitive foodie cities in the world - but this should not dissuade would-be diners. It is often said that the mark of a fine culinary technician involves elevating the simple things - try their club sandwich (especially after a big night out!)
I have regularly been checked into my room within an hour of landing, and checking out is a breeze with friendly and helpful reception and porter staff. From time to time I have had issues with room allocations, but those have been quickly and easily remedied upon alerting hotel staff to the problem, who are always pleasant and happy to assist. Hospitality is, after all, a human endeavour, and staff do not know the issues patrons face unless and until they are informed so that the issue can be fixed.
I routinely recommend W Hong Kong to friends and colleagues who visit Hong Kong for the first time. W is not your standard, run-of-the-mill hotel. It is fun and vibrant and whimsical. For those who delight in that notion, your expectations will be readily exceeded. For those who reject the idea, the very nature of the hotel will defy your desires. I am yet, however, to encounter someone who hasn't been seduced by the thrill of W Hong Kong.
July 7, 2014
Rated 5 out of 5 by M2D2 Great service
I have stayed in W Hotel Hong Kong twice and each time I am just awed by the exceptional service provided by the staff. For the recent trip, I had some problems with my reservation. Francis (from the Welcome desk) took time to understand my concerns and took a lot of pains to solve the issues at hand. My family and I enjoyed our stay there tremendously. Francis' exceptional service truly makes W Hotel a cut above the rest. Special mention also to Billie (from the Conceige) who was very friendly and helpful.
July 3, 2014
Rated 5 out of 5 by Rella The place to be
Right upon arrival, you just know that you got to T H E place!
The right music playing from an impeccable sound system, doormen and bellboys taking care of you and your luggage and whisking you up to the Lobby on the 6th floor for check-in.
No waiting, no fuss,just easy and smooth and with a friendly and stern smile; you just know that you are taken care off.
Same procedure at check in, short, friendly efficient and off you are to your room. And again this feeling, that it's all taken care of.
The view when you walk into the room was breathtaking - my first time in HK, I wasn't prepared for this view.
The room was practical, yet comfortable and had all perks and small surprises, that make your stay just more enjoyable. A local cell phone for my use during my stay, fully loaded with all I needed to know about HK , this and the free shuttle provided by the hotel made exploring the city easy and fun.
The food was excellent, the breakfast buffet just made me smile every morning over and over again,with individually bottled juices, small pastries, whimsical gummy bears, an Asian buffet section, eggs station, exotic fruits and and and......
I also tried the lobby restaurant for lunch where my waiter was a very charming and friendly young men from Berlin who just was making a stage iT the W HK and he gave me some good insider tips of the city.
The Concierge at the hotel had answers to just all my questions and requests, if it was booking a hairdresser appointment or finding me the nearest toys r us store.
Don't get me even started n the Bliss Spa - it made me feel like on holidays.
I could go on with this raving about the hotel. But to make it short: the Hotel is IT ! W Hong Kng you made everything right! I want to go back now!
July 5, 2014
Rated 5 out of 5 by CC0630 The highest pool and gym in hk
My husband and I want to have a short break in HK. We found a special promotion from W hotel HK so we went for a trial. Unexpectedly we were given a room on the highest floor with magnificent view of west Victoria Harbour. The most we loved was the pool, the gym and jacuzzi above 70/F. The view was stunning and we really enjoyed staying.
July 2, 2014
Rated 5 out of 5 by Sunny1970 Great stay in W Hongkong
W Hongkong is a must for all business & city traveller. Rooftop pool, rooms & suites with amazing views to the ocean and/or city & harbour. Sleep comfort genial,also no noise from outside. Got an upgrade to the fabulous suite. Woo- bar is small but absolute ok. the stuff is helpful & experienced.The elements mall with restaurants & edel shops is direct located near the hotel. HKG city & HKG harbour you can reach within 5-10 minutes by Taxi or subway. All-in All, its a great package.
June 30, 2014
Rated 5 out of 5 by Mark66 Favorite hotel in HK
The W in HK is one of my favorite hotels and as a frequent business traveller I expect high standards in 5 star hotels. The staff here are very good and polite always, the concierge are exceptional and Terry went out of his way to arrange visa's into China for myself and my family whom I took to HK for the first time. Terry is an asset to the hotel. The location is also very good for the Kowloon Train Station and access to and from the airport. The outdoor pool at night is a great place to chill out and have drinks also.
June 28, 2014