Rated 2 out of 5 by SunnyWang Not worth of 6 stars
This is not a good enough experience for the stay at W HongKong which is 6 stars level as called.No more quilt,No welcome gift or recognition to Pt member,Attitude is not good enough for room service guy,Canteen is noisy…Not as good as other 5 stars SPG hotels in China mainland.Will not come again in the future and not recommended to friends….
November 27, 2013
Rated 5 out of 5 by bdraco Fantastic Experience
This is easily in the top 5 properties I have ever stayed at. I wouldn't even consider staying anywhere else in Hong Kong after my recent stay.
The hotel co-located with Kowloon station and the Elements mall which makes it on of the most accessible and convient properties in Hong Kong.
Be sure to check out the breakfast buffet and wet deck.
October 23, 2011
Rated 5 out of 5 by matthew27 Fantastic
The W HK is really great. I stay there quite a bit and they recognize me by name and also invariably upgrade me. They really go above and beyond from the doorman to reception to management.
The biggest drawback is location. It is about as convenient as possible to get to HK island for being in Kowloon, but it is still not ideal.
December 26, 2011
Rated 4 out of 5 by sy3939 Hip, Clean and Responsive
This was my first stay at the W. I usually stay at the Ritz, but this time due to unforeseen circumstances in my travels, I had to make a stop into Hong Kong earlier than planned.
I was able to get a room early - believe I checked in at 12, so that was nice. Overall very happy with staff and attentiveness. The Kitchen's food really needs improvement. For $275 HKD breakfast, you would expect at the very least the rice is not hard as if it were sitting out long.
July 9, 2014
Rated 5 out of 5 by CA300 A Truly Memorable Experience
I just spent 17 nights (and survived a typhoon) at the W Hong Kong, and have to say that every aspect of my stay was absolutely superb. The hotel staff went over and above on every occasion to exceed my expectations. You could tell that they genuinely cared you were there, and would do everything in their power to help make you feel at home.
I've stayed at hundreds of SPG properties around the world and W Hong Kong by far has been the best when it comes to SPG Platinum recognition. There were a ton of great perks that seem to be unique to this location. Not to mention, some really nice touches, like generous suite upgrades and full size Bliss products in the bathroom.
The attention to detail across every function of the hotel was something that really stood out to me. Peter and his team have done a fantastic job of taking the W vision to a new level in Hong Kong. I’m looking forward to staying here again on my next visit and would highly recommend this property.
September 26, 2013
Rated 5 out of 5 by isateng Great Location for Business Travellers
Strategically located above the Kowloon station, which is very convenient for business travelers traveling to and from the HK Airport.
July 18, 2014
Rated 2 out of 5 by Gigaset Too Expensive
Had to stay another night which was not booke before, payed almost the double for a room which was a lower quality. Tried to negotiate, but no chance! Would not book it again. Sorry to say, but really low performing....
February 21, 2014
Rated 5 out of 5 by Thakniki Great Location/Experience
From landing at HKG to checking in at the W never takes more than an hour - can't beat the convenience.
Excellent rooms with great views and the team is always flexible with room upgrades for SPG guests.
I normally do the continental breakfast which has more than everything one can ask for.
October 29, 2012
Rated 5 out of 5 by M2D2 Great service
I have stayed in W Hotel Hong Kong twice and each time I am just awed by the exceptional service provided by the staff. For the recent trip, I had some problems with my reservation. Francis (from the Welcome desk) took time to understand my concerns and took a lot of pains to solve the issues at hand. My family and I enjoyed our stay there tremendously. Francis' exceptional service truly makes W Hotel a cut above the rest. Special mention also to Billie (from the Conceige) who was very friendly and helpful.
July 3, 2014
Rated 4 out of 5 by bg200 check in
the check in process takes way to long. I have stayed at this hotel over 10 times now and twice during this last trip. my first stay check in went smooth. I had prepaid for the room and but had a different credit card at check in which was questioned but then handled no problem. On my return stay on Friday it was handle way different and took over 15 mins. I had to sign stating that I had to sign stating I would be staying in the room? then they head to hand fill out a form with my CC info take my CC to the concierge desk make a copy which took forever then sign everything. My room was prepaid and I was made to fell I was going to robe the place blind just because I had a different CC. I was going to be in the Hotel less then 12hrs. You thought I was needing approval for a months stay with everything I had to do. Just did not make sense because the first stay went so smooth. I had easier check in's at a 3 star hotel that week then this went. Needs improving..
July 13, 2014
Rated 5 out of 5 by RafKam Awesome W
This is one of the best Ws I have ever stayed at. Service was great from start to finish, had a great large corner room with views of the bay (albeit obscured by the massive building in front) thanks to the platinum upgrade. The property is beautiful, with a great swimming pool area, great gym and very happening lobby bar.
Concierge was hit and miss: one guy was great, the other guy and girl not so much, but always willing to help anyway.
Location was probably the weak point. Despite it being located within the upmarket Elements shopping mall, complete with supermarket for takeaway meals, and having the airport express stopping right there, it was still a little bit in the middle of nowhere, being slightly too far to walk to most points of interest, but not a long enough cab ride for most drivers.
If you're there on a Sunday, don't miss the all you can eat dim sum buffet at a very reasonable price, although it finishes very early (10:30AM, I think).
However, would definitely stay again, despite it recently being bumped up a SPG category.
April 17, 2012
Rated 5 out of 5 by Espresso The greatest hotel in HK
I stayed for 6 nIghts. This was my third visit in HK.
W was the best ever. Room was spacious and clean.
Most of all, ALL staffs are nice and supportive.
Gym and pool have great view.
Big shopping mall, subway and good bars are very near to hotel. It's very convenient.
Definitely, I will stay here again if I visit HK later.
July 13, 2014
Rated 5 out of 5 by jll888 The hotel has a great breakfast buffet choice
Really enjoy the buffet breakfast here during our stay in W Hong Kong. The choices were great and the food presentation was very attractive and unique. Although the price is a bit costly for breakfast but is worth a try.
October 2, 2012
Rated 3 out of 5 by VJS2014 Wonderful Location. Whimsically W.
No problems getting to the hotel or to the airport. Very convenient location right in Kowloon Station. Also, the Elements shopping mall is literally right at your doorstep so scratching that shopping itch won't ever be a problem.. And -- if you need to head into town -- it's just a flag down away by cab (on the taxi meter) to Tsim Sha Tsui. The "Alice in Wonderland" design theme of the hotel adds a touch of the whimsical to your stay.
July 8, 2014
Rated 5 out of 5 by Claud99 Superb comfort and friendly staff
Second stay in W hotel HK and the service standard remains high. Staff were very friendly.
Gym equipped with sufficient machines and instructors were equally friendly and helpful.
Will definitely choose W in HK again.
November 26, 2011
Rated 5 out of 5 by Susaninasker AB FAB in Hong Kong
Absolutely fantastic hotel. The staff is Wonderful, dinner buffet the best I´ve ever had, beds are clouds of heaven and the shopping at Elements mall directly underneath the hotel fab. I am going back - soon I hope!
March 10, 2012
Rated 5 out of 5 by Rich2809 A great hotel
Traveling as much as I do, staying in as many hotels as I do, I can honestly say that the W Hong Kong is one of the very best hotels in the region.
It makes traveling exciting again, great food, great staff.
February 2, 2012
Rated 3 out of 5 by CWLyon Cool Hotel but better locations in HK
If you are making a quick transfer or want a party hotel then W is good choice. Not great if you want to spend a few days around HK as the location is awkward and you can easily walk anywhere.
March 27, 2013
Rated 5 out of 5 by torimommy i love w hongkong!
we spent three days at the Sheraton Macau,
but I was too hard in Macau
However, during their stay in Hong Kong w I survived again.
Thank you very much for the kindness of the manager Sammy.
November 28, 2012
Rated 2 out of 5 by J8887 Dirty Bathroom
over all the hotel was satisfactory, BUT my room's shower room and bathroom's tiles were extremely dirty with white residue. And would recommend free wifi for hotel guests in their rooms
September 9, 2013
Rated 5 out of 5 by AmyNFamily Great Hotel and Great Location
We traveled with our children (6 and 9 years) to Hong Kong and would highly recommend this hotel. It is very clean, great atmosphere and quite convenient. We really enjoyed our stay here.
November 27, 2011
Rated 5 out of 5 by Caj0823 I didn't want to leave!
I had a great stay at the W Hong Kong, and can't wait to come back next month. I wish the pool was open later, a late night swim with that view would be amazing! Over all I Loved it....
October 4, 2012
Rated 5 out of 5 by Mark66 Favorite hotel in HK
The W in HK is one of my favorite hotels and as a frequent business traveller I expect high standards in 5 star hotels. The staff here are very good and polite always, the concierge are exceptional and Terry went out of his way to arrange visa's into China for myself and my family whom I took to HK for the first time. Terry is an asset to the hotel. The location is also very good for the Kowloon Train Station and access to and from the airport. The outdoor pool at night is a great place to chill out and have drinks also.
June 28, 2014
Rated 2 out of 5 by Renz Water and Aircon
When I arrived at the room the aircon was broken and then at night when i came back after dinner, there was no HOT water. For a 5 star hotel, i expect better
August 28, 2012
Rated 5 out of 5 by purebluelim W hotel had made my stay fabulous !!!
I need to sincerely thanks to Billy of the W hotel for helping me to locate my lost IPAD in my room.
They had been very helpful and attentive !!!
Defintiely a great stay
November 15, 2012
Rated 5 out of 5 by tdsports31 The room was great, I wanted to spend more nights!
I only stayed one night and it was a late arrival and early departure, but it was good enough to book another night this week. This time I'll get to try breakfast!!
June 18, 2012
Rated 5 out of 5 by Masamune Great Experience
Friendy and attentive staff. Stunning view from my room on the thirty-something-th floor. Funky design and hi-tech facilities. What else could I ask for more?
June 3, 2012
Rated 5 out of 5 by stevehkg Great Services and Great location
Convenient located., easy to access to shopping, 5 mins to Central and I really the design and decoration when you walk in the lobby of W Hong Kong.
November 24, 2011
Rated 5 out of 5 by story Review
This stay was great. thanks for the ability for a later checkout for midnight flights.
July 15, 2014
Rated 5 out of 5 by HKer123 Overall good comfort
W Hotels all have a different flavor to it from the normal Starwood hotels. I didn't quite like the modern/chic decor in general, but the stay proved to be more comfortable and relaxing than I expected. We had a quick lunch at Woobar, the menu was simple but the food was surprisingly good.
July 12, 2014