Rated 4.6 out of 5 by 161
reviewers.
Rated 5 out of 5 by Flyingtailor Nice stay
I have stayed here many times there are a lot things i love about this hotel and few things i don't like.
1-great showers
2-nice beds
3-right above elements mall
4-Kowloon station right down stairs
Having said that as an SPG Platinum there is no executive lounge and breakfast is never offered. Very hard to get upgraded they are busy cant fault them for that but its always nice to be upgraded once in awhile.
But the 5 Stars is because one of there young staff at the front door Gary saw that I was not feeling well and went out of his way to find me Medical attention thanks Gary.
May 21, 2013
Rated 4 out of 5 酒店质素非常好
上星期住了三天W酒店，房间和环境非常良好 ，酒店质素都非常好，前堂部门员工好热情招待，我一定会回来
May 9, 2013
Rated 5 out of 5 by CW1688 Feels like being home everytime
By now, I have been staying at W HK more than thirty nights since it's opening. It's the place to stay in HK everytime I come back from US. The friendly staff and the comfortable room makes me feel like being home. The upgrade program for Platinum member is incredible. I was able to have the suite almost everytime I check in. I highly recommend W HK to every starwood member. This is the place you want to come back often and being treated like the real platinum member.
May 2, 2013
Rated 5 out of 5 by tommy excellent hotel
I really like the w hotel in HK very much. the staffs were all friendly and kindness. it let me feeling that it just not a hotel,like a home. . and the shoping mall is just below hotel, you can go as you want to go.
everytime when I come to W hotel, they always help me to upgrade to to the ocean viewing room.and let me have so much wonderful vocation there
By the way, I also like the breakfast there very much, if next time still have any promotion for breakfast,please connect with us again. it really can let you feeling comfortable and energy for a begining day.
thanks for the W hotel in HK..
Hope can see you soon ...
this is the best choice when I go to HK..
April 15, 2013
Rated 3 out of 5 by Austinite Could be better
I just recently finished my first stay at W Hong Kong. I heard so much good things about W Hong Kong prior to my arrival and I was excited to check out everything in person. I was a bit disappointed when it comes to the treatment I received a SPG Gold member. I was not re-directed to SPG member only check in desk when I first arrived even though I told concierge about my status. He was busy but the staff were just standing around at the SPG member only desk. I ended up having to wait in line for about 20 minutes to check in. I did not think the concierge staff was not very friendly either. They certainly did not have "whenever, whatever" attitude. They seemed to be too busy chatting with each other to help a customer who was asking for recommendation about shopping areas.
April 1, 2013
Rated 4 out of 5 by ixglobal Rooms Smells
Fisrt Stay in W Hong Kong. Expected what a W hotel provide and everything was good except for the smell in the room that we stayed. Though I requested for a smoking room, the smell was pretty bad.
Will be nice if something is done to the room everytime a guest ckeck-out.
April 28, 2013
Rated 5 out of 5 by slingshot Unconventional....
Not the traditional hotel ambiance you expect. Very chic yet classy; just the kind of kick you need after an exhausting day. Excellent, accommodating staff. Best thing about location - in town check in, Kowloon MTR; you do not have to step out on the road while arriving or departing HK. Though not adjacent to too many shopping areas but shuttles go every 15 min to nearby areas and main Island is just a MTR ride away.
Only downside during last visit - room was not cleaned properly upon my check-in; had visible marks from guests who might have just checked out.
June 3, 2012
Rated 5 out of 5 by crb75 Standards slipping - but still excellent.
Recently stayed for four nights and really like this hotel and this was (I think) my fifth stay.
Used car service for airport pickup which was prompt and efficient - as was the in room check in.
Was upgraded to a cool corner room, although I appreciate the upgrade I don't like this room type. My request just to have the room I booked appeared to cause confusion, so kept the upgraded cool corner room.
Disappointed to see a lot of wear and tear in the room, really needs a bit of love and care. Housekeeping which has in the past been excellent, was also below par.
On my first stay about four years ago, I found the rooms Wow!, maybe I'm just more jaded but now find them a little bit boring. That said, still a good size, comfortable bed and furniture and well laid out - and still one of the best rooms in town.
Platinum amenity was full breakfast at the Kitchen which was much appreciated. Staff has always been hit and miss here - sadly on this trip mostly miss.
Hotel Staff is mostly excellent, really petty but I didn't appreciate getting a phone call to basically get me out of the room, when I had organised a late checkout when I checked in - minor issue and a rare service slip.
Bellstaff were also very helpful in getting my luggage to an authorised repairer - really appreciate their service.
Despite minor points raised this really is a great hotel and I look forward to returning.
April 2, 2013