Rated 5 out of 5 by Kwon1940 Stay of a lifetime thanks to W Hongkong Team
5 Days at W Hongkong was simply put a wonderful experience.
From reservation to check-out, everything was perfect.
The resevation team and Consiage team supported my needs / requests 100% especially in taking care of my child.
I especially want to thank Chief Concierge Peters Wang and SPG specialist Sammy Yick for the support they provided during my stay.
The food at Kitchen and Sing Yin was also great and I enjoyed the Wet Pool very very much.
I would definately recommend W Hongkong to everyone who is planning to visit the area.
Staying at W was the best choice I made in this trip ^_^
September 24, 2014
Rated 1 out of 5 by Noel WOW - I would expect more from this hotel.....
I just arrived at this hotel and used a suite upgrade....I arrived at 4:30pm and was told that my room was not ready. Really? At 4:30? I asked to see a superviser....I went to the hotel bar to read the paper while my room was available. No superviser came for over 30 mins. Also, my room was still not available. I NEVER complain but this was getting a little out of hand. After over 45 mins of waiting, I was approached by the "welcome relations manager" - I expressed my disappointment...but really nothing came of the situation. To top it all off - I arrived in my room to find that the mini bar was not replenished (meaning that I probably would be charged if I didn't call to get this replaced) and my TV didn't work. I'm staying for 2 days...let's see how this vacation will end up....but I can say that I'm not impressed. Again, I'm not one to complain, but as a Platinum member, i would expect more. Plus, the very fact that I'm taking time out of my day to write this shows my displeasure.
June 14, 2012
Rated 5 out of 5 by WKnight My Hong Kong Home
I call W HK home.... Its one of the best hotels in the SPG group of hotels, service amazing, staff, amazing, rooms all ways in order, and the breakfast is the best you can have..... I wish the other W around the world took there training from this hotel and staff....
September 28, 2014
Rated 1 out of 5 by AKYANG Staff getting complacent
I had been staying at W Hotel for a while and i intact this is the first and only hotel which i would stay when i visit Hongkong. I remember when i first visited in 2013 March i was so impressed with the services that i kept returning and tried various room types.This particular visit was a terrible experience. First i checked in on the 10th October with no help on the luggage and my room had no ice and chocolate during the turn down service. Well i am not a sucker for chocolate and really don't mind it but the impression i received was that i need to stay in more expensive room types to actually receive my rightful services. About 9pm i walked to the bell services and asked for their recommendation for some local scene food and was quick ushered into a cab and sent to a tourist zone where they charge overpriced food. The staff is aware that i spoke cantonese, mandarin and english but still directed me to a tourist rip off zone. That to me was a lack of effort, the staff was not even trying to help and for the sake of convenience just sent us off. Checking out on the 11th October was even worse, we were greeted at the concierge by Klein and he was uninterested, rude, and was basically mumbling to himself the whole time. I had to ask him to be more interested before he change his tone of voice and still look uninterested. He even asked if i called room service to check the room for any room spendings. Is that my responsibility to do that now?
I tried to speak to the duty manager Bernard and was advised that he is very disappointed about the service i receive and when i told him about my experience with Klein he laughed and i had to ask him if found that funny . That was simply horrendous having a duty manager laugh off my experience. Moving forward after i confronted his sense of humour he said that he would welcome us back in W and would ensure that i will get the rightful treatment they would normally provide. Fortunately for him, my girlfriend was so sick that i had to extend another night of stay in Hongkong. She was so sick that we could only go downstairs to the cantonese restaurant for lunch and went back up to check in again for another night. Bernard asked me what time i would return and i told him. He said that he would upgrade me to a suite and asked how long i will need to go back upstairs. He assured that i will be greeted and have the room ready when i get there. I went up and the drama continues, my room was not ready and they sent me to a room in 38 floor and Bernard showed up to check me in. The hotel swiped my union pay card for the room charges and i received notifications on both sms and mobile banking app. The concierge then told me that they did not have the payment and ask me to swipe again as THEY ARE UNABLE TO CONTACT UNION PAY DURING THE LONG OCT HOLIDAYS. So your lapse in service with union pay now becomes my problem too. I was absolutely pissed as they kept asking for it until Bernard sends me upstairs first and they sort themselves out.
I received a phone call in the late afternoon from Besjon and was informed that my suite was finally ready and if i was ready to move. My girlfriend is sick and all i needed was her to get good rest so i turned down his offer. The truth is i was so disappointed with the service and whole experience that i was not keen to try any form of service recovery that was offered. Deep down in me i am sure that they will screw up again which they did live up to my expectation again on the 12th Oct morning. When checking out the duty manager asked me for payment again from my union pay again and used a choice of words which accused me of not paying for the room.
I requested him to have Besjon email me which he promised that he would around 12th Oct noon and would shave Besjon call me as soon as possible. The time now in Beijing is 13th Oct 10:41am and i still received nothing. Impressive service W Hongkong.
October 12, 2014
Rated 5 out of 5 by MichelleKwon Wonderful place like home
All staffs have incrediably nice attitude and smile especially welcomedesk and concierge.(Gordon, Brian, Billie)
They made me feel very comfortable like home.
Once I had a flu, staffs were worried about me like friends and family.
And one more thing, Steam Room and jacuzzi is really good place to refresh.
Those reasons why I would like to visit again W hong kong definitely.
September 25, 2014
Rated 3 out of 5 by Missedoppotunity Corner w/ City/Harbour Views
I made reservations weeks ago for a corner room with city/Harbour views. I checked in a couple hours early and the room wasn't ready, which is to be expected. I let the staff know that this was not a problem and would return at whatever time was convenient for them, since I wanted to walk around the city. When I returned 3 hours later, well after the published check in time, I was given a room over looking the apartment units next door with a view of the harbour through a gap between the buildings. I am so glad I was so accommodating to the hotel staff, their wilingness to provide a room with the views advertised in return would have been appreciated.
April 26, 2014
Rated 4 out of 5 by SiH71 TV channels
Not so many varieties of TV channels for 5 stars hotel
October 8, 2014
Rated 5 out of 5 by nickdcruz Modern, New, Tasteful
Compared to the only other SPG option in HK, W HK is heads and shoulders above Sheraton which, on occasion, costs more than W to stay in. W is new. The rooms are nice. The lobby a little tight but makes up for it with relatively quick check ins. The suits are tasteful, spacious and very appealing. An effort is made to have good sound systems too.
September 20, 2014