Rated 4 out of 5 by Frenchie1503 A Great place to stay
Fantastic hotel to stay overall with great staff always striving to serve you the best.
However, when making a reservation, I would appreciate that preferences (i.e. as filled out in my SPG profile) are met since the check-in. I have been obliged to change room on the second nite as booking was initially made on non-smoking. It was an easy going, but still a bit of a concern.
December 12, 2012
Rated 5 out of 5 by Matto84 An amazing stay
Fantastic hotel. Well designed, and well-appointed rooms. Amazing buffet spread. Faultless!
July 27, 2014
Rated 5 out of 5 by jjxjjx great stay
very convinent from airport and major office buildings
breakfast awesome, world class
service is excellent, very responsive
July 24, 2014
Rated 5 out of 5 by Siksik Well Done
Mandy Chok helped me with smooth check in. Sammy always remember my preference. Keep it up.
July 26, 2014
Rated 5 out of 5 by Redgore14 Making business a pleasure
Concierge (Sammy) very helpful. Looked after us during our stay and booked restaurants at night.
Very much appreciated.
We generally stay in 2 rooms it would be great if, in future, they where on the same floor.
July 10, 2014
Rated 5 out of 5 by skimaaa Always a great stay
Great location. Very friendly and helpful staff. Mandy Wong went the extra mile to ensure that my wife and kid were taken care of from the moment they arrived at the hotel (I was in a business meeting so I could not help them with the luggage but Mandy arranged help and walked my wife and kid to the room). Will be back and expect to talk to Mandy again for her help.
February 20, 2014
Rated 5 out of 5 by zanydog44 Ultra modern hotel with all comforts you can think of.
We stayed here for 2 nights in May 2014. The room was excellent. All the little comforts you can think of. We like the great view, the modern layout and the various pre-set lighting moods for the room. Downside was no free wifi which was quite a let down considering the room was not cheap. Handy in the room is a great idea but no one explained what it was for, whether we will be charged, whether we can bring it out of the room etc.
Facilities - pool and gym looked great. Was disapppointed that the bar at the pool level was closed on one night we wanted to go. The breakfast was beyond expectation.
I drank quite a bit on both nights from the Woobar and the drinks were reasonably well stocked. Crowd was nice and bar staff very efficient.
Location wise, because we shopped quite a bit on Hong Kong island, the rail system was a little inconvenient. Otherwise, going to and from the airport was very very convenient.
Well done. Hope to stay there again soon.
May 21, 2014
Rated 5 out of 5 by Cvillny Great Hong Kong Hotel
Just spent three nights –very delightful. Easiest commute from airport---great room and view. As usual, beds were so comfortable, and room was immaculate. Would certainly stay again.
Only recommendation (and by no means a detraction)—as a frequent business traveler—a serviced business center or executive lounge to host guests and casual meetings would be very helpful.
March 27, 2012
Rated 5 out of 5 by btoy W Hong Kong
This was the best W i have stayed at so far. Accommodations were absolutely fantastic and well exceeded expectations. Amenities (gym, spa, pool) with hotel breakfast was better than other hotels that i have stayed. The only minor annoyance was all the construction happening around the hotel - at no fault of the hotel.
Otherwise this was the best experience at a W!
April 30, 2012
Rated 5 out of 5 by ryoko This hotel has great and modern features
A very impressive modern hotel when stepping into the lift following the corridor until the room. Decoration around the room floor lift are unique and curiosy. Staff are warm with smile to welcome us especially the conceirage staff. They all look smart too.
Off course the best was the room design with neccesity products standby. Bliss products were amazing good and the moisturer make me feel carrying it.
There are only 2 parts of improvement that we want to highlight. They are the taps at the washing basin and the other one is the door for shower room. Both have water leaking problem. Whenever we turn on the water tap, water will flow out all over the top. A floor mat need to be at near outside the door otherwise water will wet all around the floor.
But we think overall was wonderful and feel like going back in the future.
We want to thank especially Billy for proviiding great friendly service.
Ryoko & Erwin
September 4, 2012
Rated 3 out of 5 by tombrady experience has gotten worse over the years
I've stayed at the W HK for several years now and I've noticed that the quality of service has worsened. First, check in time is WAY too long. Its not there was a line, its that the staff seemed to be typing away doing who-knows-what to get registered.
Second, the room I got was right next to a construction zone (which wasn't a project of the hotel, so nothing could really be done). However, the hotel should try to minimize rooms close to contraction zone. I immediately asked to switch rooms to avoid the loud buzzing/construction noises.
Finally, as a lifetime Platinum member, it seems the W HK is one of the few hotels I no longer get upgraded at. I don't mind so much, since I realize that there are a lot of Platinum members. However, it does stand out in this respect.
Given the poor location (not in Central), I would think the W would try harder. And that was definitely the case when it first opened, but I'm not sure I will choose this hotel in the future.
May 16, 2014
Rated 5 out of 5 by isateng Great Location for Business Travellers
Strategically located above the Kowloon station, which is very convenient for business travelers traveling to and from the HK Airport.
July 18, 2014
Rated 4 out of 5 by honeymoon2012 Great Location, 2 mins away from HK central
Great hotel; upgraded to us a bigger room once we informed the team that we were on our honeymoon. Concierge was very helpful with directions etc.
Pool has a great view but does not have a bar/restaurant associated with it.. at least we couldn't find one.
Located in one of HK's bigger mall with tons of options to eat, shop and also check into your airline..
August 19, 2012
Rated 5 out of 5 by Sueane Excellent "W"
Excellent, excellent, excellente!!
My husband and I had a wonderful returned stay to this hotel just 2 days ago and it was fabulous and phenomenon stayed! James, thanks for the promised and you guys had proved to me that my returned was definitely worth it. I highly recommended to anyone that never been stay at W hotel HK, check it out and you love it!
February 11, 2014
Rated 5 out of 5 by mimsR Luxurious Modern Stay with Comfort
Stayed for one evening, booking the Marvelous Suite. Upon arrival, all staff greeted us with a big smile and ready to help. Checking in, I mentioned we were staying for a birthday celebration, and we received a complimentary upgrade to the WOW Suite. Truly WOW!!!!
Amazing suite with gorgeous views of Hong Kong. The room was styled very modern, but with a touch of warmth and comfort. The bedroom and bathroom were both stunning, and lavish, with comfort at a maximum.
The hotel was extremely accommodating with having a large number of guests join us for our celebration, and quickly helped us out with any needs.
The Sunday brunch at the signature Kitchen restaurant was as spectacular as the suite, with a free-flowing champagne option, and top notch cuisine.
Conveniently located adjoining the Elements mall, it's a great place to escape and enjoy the high life of Hong Kong.
I absolutely recommend this hotel, and will be looking forward to my next visit.
March 17, 2014
Rated 4 out of 5 by jimlau Great Hotel, Nice Pool and Facilities
W is a Great Hotel with a refreshingly nice pool, easy access to MTRs and shopping facilities. Will definitely recommend this hotel to others.
July 12, 2014
Rated 5 out of 5 by Keon Amazing stay
Warm welcome by Sammy Yick, prior to arriving at the W Hong Kong. It really shows that they appreciate their loyal guests and willing to go above and beyond to meet everyone's expectation.
Room was great, bed was so comfortable and staffs were courteous.
Keep up the good work!
June 3, 2014
Rated 5 out of 5 by haiist A wonderful weekend
Was in town for a friend's wedding and chose to stay at the W. In between catching up with friends, and a breakfast meeting, I managed to swim, gym, luxuriate at the spa, dine at Sing Yin Cantonese restaurant, and have drinks at the Woobar. Despite the hectic weekend, I left refreshed and impressed.
May 19, 2014
Rated 5 out of 5 by aloha1 Like staying at a luxury club
We enjoyed every minute of our stay - from the fun club-like music and unique decor to the excellent buffet and excellent rooms. We will definitely be staying here again on our next trip to Hong Kong. Traveling with a young child, we also very much appreciated the easy access from the airport and location adjacent the air-conditioned mall.
July 23, 2012
Rated 5 out of 5 by Nayne The hotel has very graet service
I'very impress for check-in to W Hongkong Hotel. Start until I leave luggage at Lobby before check-in time, all staffs have a good take care to me. Once I'm check-in, staff at counter very make me appreciate.
Also for all of overview in my room and hotel, very good and beautiful.
I will come back to this hotel again once I'm at Hongkong
August 21, 2012
Rated 5 out of 5 by dewdrop so nice~~~
best room conditions
nice swimming pool
July 21, 2014
Rated 5 out of 5 by story Review
This stay was great. thanks for the ability for a later checkout for midnight flights.
July 15, 2014
Rated 5 out of 5 by DoubleHappiness Friendly & helpful staffs W hotel has
I wanted to buy the Jenny Bakery's popular cookies on my recent HK trip but thinking of the long line of getting it made me headache!The friendly & helpful staff Cary made my wish come true!My family and friends love the cookies so much!Thank you W Hotel!
June 9, 2014
Rated 5 out of 5 by Serenissima An overall amazing feeling
Although my short stay at the W HongKong was at the end of my business trip to Asia and I am at that point very anxious to come home, I could have stayed an extra day there just to unwind in the beautiful surrounding and amazing comfort of this W, I guess that says it all; an amazing hotel to stay at!
April 30, 2014
Rated 5 out of 5 by Elisa8888 Nicest pool and sauna
W hotel was the perfect destination for a staycation in HK. The pool made you feel like you were not in the city and the sauna is a must see in the ladies changing room on the 73rd Fl.
The crowd is hip and sophisticated. The food and drinks were all very reasonably priced and delicious. Would do another mini vacation there again!
October 3, 2012
Rated 5 out of 5 by EC55 Fantastic Beds!
Just had a single night here over the weekend.
I would like to commend the front desk staff for their service.
Booked a Spectacular room and arrived at noon, had requested for an early check-in but I understand it was based on availability, with me having no SPG status etc, the lady at check-in told me the room was still being cleaned, but there was a Fabulous room available for cash top up.
Declined to top up but asked if I could leave my bags so I can go walk around and have some food, she sent me up to the Refresh Room for a shower to freshen up. (I'm not sure if the Refresh room is part of the spa or swimming pool? Did not try both this trip. Will definitely do so next time.)
That Refresh room was fantastic, there were nice showers, steam and sauna rooms and a jacuzzi right up against huge windows looking into Kowloon, granted it was a 'City view' but still, this was basically a bathroom on the 73rd floor so it was nice! Spent a bit longer than I expected taking a shower.
After some food at the mall nearby (30 minutes), decided to try my luck back at the front desk. The same lady saw me approach and came up to me and said that there was a problem with the original room they were cleaning up for me so they upgraded me to the Fabulous one they offered earlier. My keys were already cut and waiting at the front desk and when I made my way up, my bags were already there.
Well, the room was very good, but to be honest I probably would not pay for this upgraded view, sure it was a clear view of the harbour, just not Victoria Harbour with the Hong Kong skyline. More of a local port view and overlooks the entrance to the West harbour crossing.
That being said, the hardware was fantastic. I loved the bed, but just couldn't figure out where the pillow menu was, next time on a longer stay I'd be sure to ask for one from the Whatever/Whenever guys.
I definitely will be back.
August 10, 2014
Rated 4 out of 5 by TheSwissInSingapore Great hotel
i frequently travel to HK and often stay at the W. The W hotel has become my favorite hotel due to the friendliness of the staff and high level of service from front office, room maids, room service and F&B and lobby staff. The facilities are good (i use the gym and spa regularly).
May 18, 2014
Rated 5 out of 5 by joesrr As good as it could be
My 2nd time stay at W in the last 6 months. The hotel has its all best once could deserve in terms of luxury. Accessiblity wise the best, cause i enjoy taking the airport express, get down at Kowloon and head-up directly into W ....the most convenient way one would like to travel. Excellent hospitality and staff are fantastic.
May 21, 2012
Rated 5 out of 5 by spg2345 One of the Best W's
I had a great time during my recent stay at the W Hong Kong. Every staff associate was extremely friendly and happy to help. The W Hong Kong has been absolutely fantastic at recognizing SPG status. Among the best at pro-actively taking care of SPG members in the network. The buffet breakfast is great, as is the rooftop pool.
July 29, 2013
Rated 5 out of 5 by Bowie Nice hotel with excellence service
It is perfect to afford for staying in W Hotel Hongkong including nice staff with their service mind as Chic hotel.
One more thing to suggest for W hotel, hotel should give the right to accumulate SPG point for membership in case we have reserved and booked through agency.
It will help to activate more people in staying in.
December 30, 2012