Rated 1 out of 5 by Noel WOW - I would expect more from this hotel.....
I just arrived at this hotel and used a suite upgrade....I arrived at 4:30pm and was told that my room was not ready. Really? At 4:30? I asked to see a superviser....I went to the hotel bar to read the paper while my room was available. No superviser came for over 30 mins. Also, my room was still not available. I NEVER complain but this was getting a little out of hand. After over 45 mins of waiting, I was approached by the "welcome relations manager" - I expressed my disappointment...but really nothing came of the situation. To top it all off - I arrived in my room to find that the mini bar was not replenished (meaning that I probably would be charged if I didn't call to get this replaced) and my TV didn't work. I'm staying for 2 days...let's see how this vacation will end up....but I can say that I'm not impressed. Again, I'm not one to complain, but as a Platinum member, i would expect more. Plus, the very fact that I'm taking time out of my day to write this shows my displeasure.
June 14, 2012
Rated 5 out of 5 by Susan1811 Wonderful W!
Your staff never fail to surprise me!
First, the Platinum upgrade to a suite... Was shocked when I entered the suite... It was HUGE!!!
But this time, I want to review another "asset" of the hotel that surprised me a lot this time... It's the W Team!
I hurt my left foot on the first night, the pain was 8/10 and I could hardly walk towards the entrance of the hotel. The Concierge assisted me, asked a staff to escort me to my room. After bringing me to the room, he said he will get me some Panadol... He did and left the room so I could rest... then after a while he came back, this time with some stick-on cold compress. I truly appreciate how your people took care of me... This was the first time I got hurt in all my stays with W, and thus I really didn't know what to expect... Thank you so much.
You ARE W! Warm, Whole-hearted and simply Wonderful!
December 3, 2014
Rated 5 out of 5 by MsAnna Amazing Views
I really enjoyed my stay at the W in Kowloon. It was my last day and night in HK after a few weeks around Asia with family and friends. I was staying solo and couldn't have felt more relaxed and comfortable. It is the perfect place to enjoy time alone, though i could have easily imagine loved ones with me soaking up the rays at the highest swimming pool in HK or enjoying the food! Everyone I encountered was courteous, helpful and knew their stuff!
Perfectly located above Kowloon station and easy access to the airport via In-Town Check in. Will definitely be back!
November 28, 2014
Rated 3 out of 5 by Missedoppotunity Corner w/ City/Harbour Views
I made reservations weeks ago for a corner room with city/Harbour views. I checked in a couple hours early and the room wasn't ready, which is to be expected. I let the staff know that this was not a problem and would return at whatever time was convenient for them, since I wanted to walk around the city. When I returned 3 hours later, well after the published check in time, I was given a room over looking the apartment units next door with a view of the harbour through a gap between the buildings. I am so glad I was so accommodating to the hotel staff, their wilingness to provide a room with the views advertised in return would have been appreciated.
April 26, 2014
Rated 5 out of 5 by Graham66 Best W with out a doubt
I have stayed at the W Hang Kong on a number of occasions and also other Starwood properties. The W Hong Kong is by far one of the best within the brand. Whilst the facilities are good the most impressive part is the team at the W Hong Kong. They make you welcome and they do appreciate your business. Be that a team member who is new to the hotel (such as Sunny who I must say is one of the most enthusiastic team members who wants to ensure each guest is looked after to a level that clearly demonstrates he is proud to be a team member at the W Hong Kong) Thank you to the team at W Hong Kong by far the best Hotel in Hong Kong and one of the best W hotels in the group
November 11, 2014
Rated 3 out of 5 by Pete93 Check out
it took me almost 20 minutes to wait in line for check out...which is unacceptable...A manager who stepped out from behind the back door of the reception area , saw the long line and continued on his way and did nothing.
November 24, 2011
Rated 5 out of 5 by akke29 Possibly my favorite hotel EVER.
THis was my second stay at the W in HK. It is quite possibly my favorite hotel ever! Great staff overall, comfortable and well appointed rooms, the best view from a fitness center and a mostly great location. My only negative was at "The Kitchen." The breakfast offerings were impressive, but the quality of the food was lacking. The food was luke warm and cold and not replenished in a timely manner. The wait staff kept clearing my table and resetting it each time I'd go for more food and one time, even sat new guests at my table! Despite the poor experience in the restaurant, I wold most definitely return to the W next time I'm in Hong Kong!
December 17, 2012
Rated 4 out of 5 by Flyingtailor Good hotel
I really like this hotel a little out of the way for me but they have a shuttle to take a few places.
The one thing i love about this hotel is the showers they are great i must take 2 or 3 showers a day. Ok 2 things they are right above a elements mall. Oh 3 things great spa and pool. Everything is a little pricey but its the W Hong Kong hotel there best hotel i dont think there is a better W hotel anywhere.
August 7, 2012