Rated 5 out of 5 by Sunny1970 Great stay in W Hongkong
W Hongkong is a must for all business & city traveller. Rooftop pool, rooms & suites with amazing views to the ocean and/or city & harbour. Sleep comfort genial,also no noise from outside. Got an upgrade to the fabulous suite. Woo- bar is small but absolute ok. the stuff is helpful & experienced.The elements mall with restaurants & edel shops is direct located near the hotel. HKG city & HKG harbour you can reach within 5-10 minutes by Taxi or subway. All-in All, its a great package.
June 30, 2014
Rated 5 out of 5 by Mark66 Favorite hotel in HK
The W in HK is one of my favorite hotels and as a frequent business traveller I expect high standards in 5 star hotels. The staff here are very good and polite always, the concierge are exceptional and Terry went out of his way to arrange visa's into China for myself and my family whom I took to HK for the first time. Terry is an asset to the hotel. The location is also very good for the Kowloon Train Station and access to and from the airport. The outdoor pool at night is a great place to chill out and have drinks also.
June 28, 2014
Rated 5 out of 5 by pote W Hotel Hong Kong is great
I stayed at W Hotel Hong Kong at least fifty times, and never get disappointed, always very happy and enjoyed the staffs attention, service, etc.
The location is also great, can enjoy all the local food and also the supermarket and the shopping complex, Element.
Great place to stay, the view is also great, the swimming pool is also great.
June 25, 2014
Rated 4 out of 5 by MPA2014 No sound from the TV
There is no sound from the TV at W hotel, Hong Kong.
June 25, 2014
Rated 5 out of 5 by Bruce51 Cool hotel great servioce and great people work there
Stay there a lot and always exceeds expectations
June 23, 2014
Rated 5 out of 5 by Transformers2014 6 stars hotel
attentive staff, comfortable rooms, great food, great cocktails at the bar - what could be better? :)
June 22, 2014
Rated 5 out of 5 by Cabster Great hotel, wrong location
The hotel facilities and staff are both superb. The main issue is that unless you are doing business at the ICC building, you have to take a cab or courtesy van into town, and then a cab back. The cab ride is so short that many cabbies will turn you down unless you agree to pay far over the meter for a ride.
June 16, 2014
Rated 5 out of 5 by Alice27 what a nice hotel
it was more than good that i expected before.
and i also woud like to stay W hotel on next time.
June 10, 2014
Rated 5 out of 5 by KPaul Great customer service
The staff (Francis and Sammy) took great care of my wife and I for her birthday.
June 10, 2014
Rated 5 out of 5 by DoubleHappiness Friendly & helpful staffs W hotel has
I wanted to buy the Jenny Bakery's popular cookies on my recent HK trip but thinking of the long line of getting it made me headache!The friendly & helpful staff Cary made my wish come true!My family and friends love the cookies so much!Thank you W Hotel!
June 9, 2014
Rated 5 out of 5 by timmyng The best place to stay in HK
Great location, right above Kowloon MTR. Awesome facilities. Service is first class
June 9, 2014
Rated 4 out of 5 by DaveRo great!
good room & outstanding shower. Only thing to improve: the gym music should be different from swimming pool. During the morning the zen/chill music doesn't work well with gym.
June 9, 2014
Rated 5 out of 5 by SiBiNYC NYC to HK
This place was great! Sexy, Fun and truly great staff!
You can take a train from the airport right to the hotel in 15 mins!
3 great restaurants with fun and interesting specials everyday.
Night time: they keep is Sexy with events, great DJ and good looking crowds.
Oh I also most forgot... The pool! Rooftop elegance with infinity sky high sexiness, swimming in the clouds is a great way to end a spa day at Bliss.
Trying to remember why I left... but I will be back!
June 8, 2014
Rated 5 out of 5 by Icam Excellent service and location
Great set up - excellent location and service
June 7, 2014
Rated 2 out of 5 by gali711 Unfriendly staffs, messy rooms
Staffs aren't friendly at all, from the entrance, check in counter, to the pool side WET bar. No smile on their face plus talk with attitude.
Rooms are messy, took them 8 hours to get my room tidied. But then there were some unknown scary hair on my soap for no reason! Plus the shower area is not cleaned.
A sad experience.
June 4, 2014
Rated 5 out of 5 by Keon Amazing stay
Warm welcome by Sammy Yick, prior to arriving at the W Hong Kong. It really shows that they appreciate their loyal guests and willing to go above and beyond to meet everyone's expectation.
Room was great, bed was so comfortable and staffs were courteous.
Keep up the good work!
June 3, 2014
Rated 2 out of 5 by Jennypig The hotel disappoits me
W is expected to have superior service. However quite disappointed for recent stay.
- their bed is too soft that is bad for my back
- asked for bath salt twice every 15 mins and they promised to deliver; but after 30 mins, they told me no bath salt. Then after i went to shower, their staff keep ringing bell that i have to get out of shower, giving me the bath salt! After i told the story to the manager, she even laughed at it.
- the time on the clock is not accurate
May 31, 2014
Rated 5 out of 5 by Zaft One of the best hotel experiences I have ever had
I hope I am not over-selling this property, but this is one of the best experiences I have ever had at a hotel.
I was traveling on business, and my harbor-view room had a wonderful view of the Hong Kong skyline, even if it was a bit obstructed by the ICC tower. Although the room was not huge, I would say it was the perfect size, and it was much bigger than the HK alternatives.
The bed was incredibly comfortable, and the other contemporary room features made me feel pretty pampered. I especially liked the ability to control the lighting of the entire room from my bed. The giant sliding doors int he bathroom were also a nice touch.
One of the best features was the shower. It was quite humid in Hong Kong, and a nice shower can make you feel like a million bucks. The rainfall shower head coupled with a separate hand-held attachment and great water pressure was just what the doctor ordered.
But the highlight of my experience was the level of service I experienced. I have never in all my years of traveling felt so welcome at a hotel. No matter what problem I presented the staff with, there was always a solution and a smile. People actually remembered my name - not through some trick where the valet passes it along to the front desk. I would show up in the lobby and staff would call me by my name and magically make themselves available to help me.
I should also point out that this hotel is sitting on top of the Kowloon subway station. This meant that I had inexpensive, safe, and efficient access to all Hong Kong had to offer, even when it was raining. For comfort, service, and convenience, I gladly give the W Hong Kong five stars.
May 27, 2014
Rated 5 out of 5 by Bird31 Convenient location, great facilities!
Travel from the airport is very convenient especially upon checked out bags get delivered to the Kowloon station check in counter! Level of service was highly satisfied, complimentary mobile phone with free local call and internet was provided free of charge.
May 24, 2014
Rated 5 out of 5 by zanydog44 Ultra modern hotel with all comforts you can think of.
We stayed here for 2 nights in May 2014. The room was excellent. All the little comforts you can think of. We like the great view, the modern layout and the various pre-set lighting moods for the room. Downside was no free wifi which was quite a let down considering the room was not cheap. Handy in the room is a great idea but no one explained what it was for, whether we will be charged, whether we can bring it out of the room etc.
Facilities - pool and gym looked great. Was disapppointed that the bar at the pool level was closed on one night we wanted to go. The breakfast was beyond expectation.
I drank quite a bit on both nights from the Woobar and the drinks were reasonably well stocked. Crowd was nice and bar staff very efficient.
Location wise, because we shopped quite a bit on Hong Kong island, the rail system was a little inconvenient. Otherwise, going to and from the airport was very very convenient.
Well done. Hope to stay there again soon.
May 21, 2014
Rated 3 out of 5 by Ku12345 Marv. Suite /RESERVATION 281142620
3 night stay. in Fab Suite: Here some comments:
- unfriendly staff in Spa (older man, not the young one), getting angry because floor gets wet!!! This is a Spa and yes, the floor usually does get wet in a Spa with hot tab etc....
- In-room dining: Food is not on the standard of a 5*
- Blinds and curtains are not working. To have such a nice view but not able to open blinds and curtains is regrettable. Only one phone (bathroom) was working. We did inform hotel staff about these issues, however nothing was repaired.
- Excellent check-in and check-out services! Fast, efficient and friendly.
May 20, 2014
Rated 4 out of 5 by GMM1NYC Exceptional, except for the food.
Our room was very comfortable and had an amazing view. The staff were incredibly nice and helpful. Loved the gym and the hotel pool (would have been better if it didn't rain so much!).
The only area I see for improvement is in the restaurants. Hard to get anyone's attention at breakfast and the two meals I had at the WooBar, did not meet my expectations. My Cesar salad without anchovies came with ANCHOVIES, and my request for vinegar and oil and salt and pepper took longer to fulfill than for my friend to eat an entire burger. An order of vegetable spring rolls was greasy, soggy and lukewarm. The replacement Caprese Salad was better but took a long time to arrive. Should have asked to be comped for the $20 glass of wine I consumed while waiting for it to arrive.
Am hopeful the property can improve on the food because otherwise I loved it.
May 19, 2014
Rated 5 out of 5 by haiist A wonderful weekend
Was in town for a friend's wedding and chose to stay at the W. In between catching up with friends, and a breakfast meeting, I managed to swim, gym, luxuriate at the spa, dine at Sing Yin Cantonese restaurant, and have drinks at the Woobar. Despite the hectic weekend, I left refreshed and impressed.
May 19, 2014
Rated 5 out of 5 by sunny0229 Considerate W hotel
It was our second stop at hongkong during our honeymoon. we were exhausted for the long trip from Africa but luckily W hotel have provided us a free wine and snack. it was lovely.
Also the fries we ordered for the room service was excellent. we loved to come back here ^^
May 19, 2014
Rated 4 out of 5 by TheSwissInSingapore Great hotel
i frequently travel to HK and often stay at the W. The W hotel has become my favorite hotel due to the friendliness of the staff and high level of service from front office, room maids, room service and F&B and lobby staff. The facilities are good (i use the gym and spa regularly).
May 18, 2014
Rated 5 out of 5 by jasmine0416 This hotel has great features
The precious property is the staff of W hotel, hope W may keep engaging with staff to provide the quality.
May 16, 2014
Rated 5 out of 5��by PAC01 A real atmosphere
This is a living hotel with good atmosphere really not stiff.
The chinese restaurant dowside is excellent and the bar is also a good experience.
I have greatly appreciateted the possibility to use the spa and gym after check out.
One critic is the complexity of lights system in the bedroom and the multiple little lights staying on during all night.
May 16, 2014
Rated 2 out of 5 by LTF4 Disappointing Quality
I was rather disappointed with my stay at the W this time round. I felt that there was a lack of cosiness during this stay and it was quite an unpleasant stay this time round as the bed linens smelled very bad. It had the smell of sweat in them.
It was totally unexpected out of the W brand and I am deeply disappointed by my stay this time round. Not sure if I will like to try the W again.
May 16, 2014
Rated 3 out of 5 by tombrady experience has gotten worse over the years
I've stayed at the W HK for several years now and I've noticed that the quality of service has worsened. First, check in time is WAY too long. Its not there was a line, its that the staff seemed to be typing away doing who-knows-what to get registered.
Second, the room I got was right next to a construction zone (which wasn't a project of the hotel, so nothing could really be done). However, the hotel should try to minimize rooms close to contraction zone. I immediately asked to switch rooms to avoid the loud buzzing/construction noises.
Finally, as a lifetime Platinum member, it seems the W HK is one of the few hotels I no longer get upgraded at. I don't mind so much, since I realize that there are a lot of Platinum members. However, it does stand out in this respect.
Given the poor location (not in Central), I would think the W would try harder. And that was definitely the case when it first opened, but I'm not sure I will choose this hotel in the future.
May 16, 2014
Rated 5 out of 5 by Globalflier Not to be missed.
In a city of great hotels the W Hong Kong stands out among its competitors in nearly every coceivable category. Its proximity to public transportation, outstanding guest services and guest recognition as well as superb room comfort and amenities , a rooftop pool with stunning harbor views and a state of the art gym along with renowned culinary options make for a truly five star experience. Can't wait to return soon!
May 6, 2014