Rated 2 out of 5 by Church83 Disappointed
Definately not what I expected, specially for the price tag it has.
Service was not good, staff is inexperienced. I would only recommend this hotel for someone under 35.
Watch out for the plastic toilet seat...
November 14, 2014
Rated 1 out of 5 by Preilav Horrible Whatever Whenever Service
My friend stayed in this hotel for several weeks and during her stay I called the Whatever Whenever agent to have someone delivered to her room for her birthday. The service I was received was extremely poor. I expect more from the highly marketed Whatever Whenever services that Starwood boasts.
November 12, 2014
Rated 4 out of 5 by SPGChampion Great Hotel in Chile
We were upgraded to a Marvelous Suite.
I have heard mixed reviews to upgrades here, but if you can get one its great.
The lower part of the building is the hotel and the top floors are residences.
It's about a $30 dollar cab ride to the airport.
The hotel's gym is one of the best as it is a private gym which guests have access to.
Some great restaurants in Santiago are
Azul Profundo-local restaurant in the city
Tiramisu- across the street, great atmosphere and amazing pizza
Coquinaria- located under the hotel, great place for lunch-good sandwiches
I highly recommend all three of those restaurants!
The pool here is very nice and the views from the pool deck at night are the best in the city.
January 14, 2012
Rated 4 out of 5 by Gotti64 Hotel Stay
Overall a nice property, but Room maintenance is getting no attention. F&B is average and below average for its Breakfast!
Banquet and meeting room facilities lack of attention and details
November 10, 2014
Rated 2 out of 5 by Kirk63 Failed on every count
Booked a suite.
Arrived at 730 pm on Jan 18th. was told room was ready but that it was a smoking room and floor. I never book smoking rooms.
When we got to the room, a girl ran out of the room. We opened the door. Despite it beinng nearly 8 pm, the cleaning supplies were still in the room andthe room was not ready. We had to wait in another room for 30 minutes.
I had made a restaurant reservation by phone from the airport. When we got to the hotel, they said we did not have a reservation. Thenthey said we did, but for an hour later than booked. When we got to the restaurant, the maitre 'd gave us attitude and made us wait.
When we sat down, the waiter then questioned whether we were allowed to sit there.
The food at Terrazza was mediocre at best.
When we went back to the room, we realized that we had been given a nail kit that was already open.
The next day we hung around the pool. the pool is ver nice but the bar up there is closed which means you cant order drinks.
On the last morning, I arranged for room service at an early hour before my flight, It never arrived so I missed breakfast.
I paid 650 per night U S dollars. Total ripoff for what I got.
January 20, 2013
Rated 5 out of 5 by Kimberly1029 Amazing hotel in every aspect!
This hotel far surpassed any expectations I had! It is one of the best hotels I've stayed at anywhere around the world and that is due in part to both the incredible staff and the amazing amenities. The bilingual staff is top-notch, especially those working at the breakfast restaurant NoSo. After just a few days the staff was addressing me by name and Sebastian, the maitre d' there, defines the epitome of customer service. The Red2One rooftop bar, with its breathtaking views of the entire city of Santiago, is one of my favorite bars worldwide. For me, the only place to stay in Santiago is the W Santiago!!
February 17, 2012
Rated 5 out of 5 by MAB0 Surprise & Delight
I booked a one-night stay with my SPG points for a romantic birthday getaway. Upon checking in, I was told that I had been selected for an upgrade to the Extreme Wow suite - which is their presidential suite. Once they learned it was my birthday, they surprised me even further. When you're given a 2,000 square foot palatial room, you are unlikely to leave the hotel, so we had dinner at Osaka, Peruvian Japanese cuisine. The food, service, atmosphere and drinks were excellent. The breakfast buffet was nice and diverse, with a wide selection of hot, cold, sweet and savory items as well as many different juices and champagne. All of this at merely the preferred status level, which means that SPG has earned a lifelong customer and the next time I go to Santiago, I will be staying at the W. (Also: the metro was within walking distance and the parking was affordable at the hotel.)
August 21, 2012
Rated 5 out of 5 by Sidang This hotel has the WOW factor
An amazing hotel. Very impressive lobby, bars, pool, and rooms. The suite was fantastic with a large terrace/patio. Rooms were clean, staff was friendly and accommodating. Hope to return here soon.
January 12, 2012