Rated 5 out of 5 by Flipo Great place to rest
Great staff, very helpful and nice. Unlike other W hotels around the world, the rooms are quite big and have a terrace. They are so spacious that the bed is far from the corridor so you do not get awaken by people speaking in the corridor which is a big inconvenient in most W hotels.
April 7, 2015
Rated 5 out of 5 by Bellota Great Experience!!
Cool hotel, friendly staff. Everybody always with a smile and ready to help!.
Rooms are gorgeous, nice outlets.
March 30, 2015
Rated 5 out of 5 by VaVa Stunning hotel!
Glitzy, modern, fun atmosphere! Beautiful views , great use of outside space. Rooms are innovative, aesthetically exciting, and a great escape!
March 29, 2015
Rated 5 out of 5 by Jennifer2015 Hotel with excellent service and comfortable accomodations
My boyfriend and I stayed at this hotel for a few days while we explored Santiago and the outer areas of the city. Prior to my arrival, I contacted the conceirge to help us plan a few activities since neither of us have been to Santiago. The concierge, Sebastian, was extremely helpful and very responsive to our needs and requests. Upon arrival, the concierge and staff were very friendly and welcoming. They helped us find local attractions and rent a car, which was dropped off at the hotel. Neither my boyfriend and I speak Spanish, so it was great to have many billinqual staff.
I am typically hesitant to stay at W hotels since they have a "party" vibe. However, the hotel room was very quiet and comfortable. Note, when there is a single occupancy room, there is no door on the bathroom so you will want to know the person you're staying with well. Overall, we had a great experience and I would recommend this hotel to others visiting Santiago.
January 24, 2015
Rated 5 out of 5 by cookiebeast Excellent Service and Stay
I have always stayed at Westin and Sheraton hotels - all from Starwood and this is my first time staying at W Hotels. Their service and attention are great, down to every detail. I stayed in Marvelous Room, which has a huge balcony overlooking the city and the mountains. The room has a separate living room with a bathroom and has a shower and bath tub right next the bedroom. The hotel itself is definitely trendy and has 'luxury' marked all over it.
A big thank you to the concierge staff, especially 'Sandra' who has helped me so much on getting my missing luggage from the airline. Great service as well, from the W Bar, the housekeeping staff as well as the front desk, who made me feel welcome and made my stay truly enjoyable. As for location wise, the hotel is 10 mins walk to a huge mall, close to restaurants and to the metro. If you do not want to take a taxi, you can always hop on a Sur-Tur bus to Universidad de Santiago, and take the metro to El Golf.
January 5, 2015
Rated 4 out of 5 by ricpena Good option
some things to improve:
- lights at the root are not enough; during evening and night it is almost impossible to look for something in the room
- the morning I left the hotel there was no hot water in the shower; I took my shower with cold water. Not good at all for a hotel you pay rates above 300usd.
December 7, 2014
Rated 4 out of 5 by SausiCal A few nights in Santiago
Great location in an interesting part of town with plenty of restaurants and access to the metro. Enjoyed the views from our private terrace as well as excellent food in the hotel's lounge and restaurant. Very warm and accommodating staff.
December 4, 2014
Rated 5 out of 5 by camicash Best stay ever
Thanks for everything. Excellent attention not matter the role in the hotel. Make me feel like home. I´ll definetely go back.
December 3, 2014