Rated 2 out of 5 by Church83 Disappointed
Definately not what I expected, specially for the price tag it has.
Service was not good, staff is inexperienced. I would only recommend this hotel for someone under 35.
Watch out for the plastic toilet seat...
November 14, 2014
Rated 4 out of 5 by SPGChampion Great Hotel in Chile
We were upgraded to a Marvelous Suite.
I have heard mixed reviews to upgrades here, but if you can get one its great.
The lower part of the building is the hotel and the top floors are residences.
It's about a $30 dollar cab ride to the airport.
The hotel's gym is one of the best as it is a private gym which guests have access to.
Some great restaurants in Santiago are
Azul Profundo-local restaurant in the city
Tiramisu- across the street, great atmosphere and amazing pizza
Coquinaria- located under the hotel, great place for lunch-good sandwiches
I highly recommend all three of those restaurants!
The pool here is very nice and the views from the pool deck at night are the best in the city.
January 14, 2012
Rated 4 out of 5 by ricpena Good option
some things to improve:
- lights at the root are not enough; during evening and night it is almost impossible to look for something in the room
- the morning I left the hotel there was no hot water in the shower; I took my shower with cold water. Not good at all for a hotel you pay rates above 300usd.
December 7, 2014
Rated 4 out of 5 by SausiCal A few nights in Santiago
Great location in an interesting part of town with plenty of restaurants and access to the metro. Enjoyed the views from our private terrace as well as excellent food in the hotel's lounge and restaurant. Very warm and accommodating staff.
December 4, 2014
Rated 5 out of 5 by camicash Best stay ever
Thanks for everything. Excellent attention not matter the role in the hotel. Make me feel like home. I´ll definetely go back.
December 3, 2014
Rated 5 out of 5 by WGTguest Very stylish hotel
The hotel is very stylish. Only downside is the location--not much in the immediate area, although there is a subway station close by. The breakfast, rooftop pool, and room decor were all highlights.
November 30, 2014
Rated 1 out of 5 by Preilav Horrible Whatever Whenever Service
My friend stayed in this hotel for several weeks and during her stay I called the Whatever Whenever agent to have someone delivered to her room for her birthday. The service I was received was extremely poor. I expect more from the highly marketed Whatever Whenever services that Starwood boasts.
November 12, 2014
Rated 2 out of 5 by Kirk63 Failed on every count
Booked a suite.
Arrived at 730 pm on Jan 18th. was told room was ready but that it was a smoking room and floor. I never book smoking rooms.
When we got to the room, a girl ran out of the room. We opened the door. Despite it beinng nearly 8 pm, the cleaning supplies were still in the room andthe room was not ready. We had to wait in another room for 30 minutes.
I had made a restaurant reservation by phone from the airport. When we got to the hotel, they said we did not have a reservation. Thenthey said we did, but for an hour later than booked. When we got to the restaurant, the maitre 'd gave us attitude and made us wait.
When we sat down, the waiter then questioned whether we were allowed to sit there.
The food at Terrazza was mediocre at best.
When we went back to the room, we realized that we had been given a nail kit that was already open.
The next day we hung around the pool. the pool is ver nice but the bar up there is closed which means you cant order drinks.
On the last morning, I arranged for room service at an early hour before my flight, It never arrived so I missed breakfast.
I paid 650 per night U S dollars. Total ripoff for what I got.
January 20, 2013