Rated 2 out of 5 by Calpers Negtively Surprised
Water: First time in a decade I have not had hot water to shower in a hotel.
Wi Fi: There´s always issues with connectivity from MAC and needs actual IP address add-on.
Check-out: In my previous visit in January I waited 35 minutes in line with only one clerk servicing guests.
March 5, 2014
Rated 4 out of 5 by SPGChampion Great Hotel in Chile
We were upgraded to a Marvelous Suite.
I have heard mixed reviews to upgrades here, but if you can get one its great.
The lower part of the building is the hotel and the top floors are residences.
It's about a $30 dollar cab ride to the airport.
The hotel's gym is one of the best as it is a private gym which guests have access to.
Some great restaurants in Santiago are
Azul Profundo-local restaurant in the city
Tiramisu- across the street, great atmosphere and amazing pizza
Coquinaria- located under the hotel, great place for lunch-good sandwiches
I highly recommend all three of those restaurants!
The pool here is very nice and the views from the pool deck at night are the best in the city.
January 14, 2012
Rated 4 out of 5 by Arditti Good Experience
My first stay at the hotel was in Jan 2014 and I was suprised that as a platinum guest I did not receive any sort of upgrades. I understand when the hotel is full that sometimes suites are not available, however, I expected at least an upgraded room category up from the one I had reserved.
I dont want to sound pretentious but during my stay at other SPG hotels I have always been upgraded and I have to say that I have become spoiled in that sense. Thank you SPG!!!!
Nayway, I metnioned this feedback on the moment of checkout and I am greatful that the hotel staff was attentive to the comments I made. When I checked in again earlier this Feb they made my second stay a completely different (positive) experience for me and upgraded me to suite!! The name of the person at the front desk was Felipe! Thank you!
As a frequent business traveler this kind of perk really makes a difference. I will be staying at the W Hotel in Santiago every month, twice a month, and I am looking forward for the friendly and helpful staff!
February 26, 2014
Rated 5 out of 5 by Frabaco Great experience
Great hotel, with friendly staff and amazing architecture. The only problem was the complexity of the elevator system.
February 24, 2014
Rated 5 out of 5 by ORCR Great stay
Excellent facilities and friendly, professional and attentive staff.
We'll appointed rooms. Excellent food in three different restaurants. Wonderful concierge services.
Proximity to metro station and many local restaurants a plus.
Lovely rooftop pool with spectacular city view.
February 22, 2014
Rated 5 out of 5 by Lissyb Fantastic Service
Although there was a bit of confusion about the duration of my stay, the hotel was quick to jump in to make sure all of my expectations were met. The wait staff was lovely and always available and accommodating.
February 19, 2014
Rated 4 out of 5 by suman514 One of the better W hotels in a great location!
We stayed here twice during our South American trip. Definitely one of the nicer W hotels we’ve stayed at and a great location in Santiago (Los Condes). Our room was spacious for a W, and we received a suite upgrade for our tenth anniversary – thank you!
Not sure when this hotel was built or last renovated, but the room had top of the line amenities. I particularly loved the shower design. Standard W Bliss toiletries are always a delight.
There is a pool on the top floor – make sure you go! The view is stunning. There’s also a great bar on the rooftop, but it didn’t seem to be open while we were there.
Hotel is also very close to the metro system. It was about a 5 minute walk to the main line, and then it’s about a 15 min ride to the city centre. Very convenient!
Highly recommend this hotel. I’ll stay here again.
February 15, 2014
Rated 2 out of 5 by Kirk63 Failed on every count
Booked a suite.
Arrived at 730 pm on Jan 18th. was told room was ready but that it was a smoking room and floor. I never book smoking rooms.
When we got to the room, a girl ran out of the room. We opened the door. Despite it beinng nearly 8 pm, the cleaning supplies were still in the room andthe room was not ready. We had to wait in another room for 30 minutes.
I had made a restaurant reservation by phone from the airport. When we got to the hotel, they said we did not have a reservation. Thenthey said we did, but for an hour later than booked. When we got to the restaurant, the maitre 'd gave us attitude and made us wait.
When we sat down, the waiter then questioned whether we were allowed to sit there.
The food at Terrazza was mediocre at best.
When we went back to the room, we realized that we had been given a nail kit that was already open.
The next day we hung around the pool. the pool is ver nice but the bar up there is closed which means you cant order drinks.
On the last morning, I arranged for room service at an early hour before my flight, It never arrived so I missed breakfast.
I paid 650 per night U S dollars. Total ripoff for what I got.
January 20, 2013