Rated 4 out of 5 by dtfToronto Overall positive, but some ongoing issues
Overall, this is an excellent hotel. It is well located in El Golf, near plenty of excellent restaurants. Located within the premises are Osaka, km0 and Coquinaria, all of which are delicious.
The breakfast quality is hit-and-miss. There is a reasonable selection to choose from, but they only have bran cereal once every five days, for example. The bacon looks grey and the eggs are a soup. However, the omlettes are quite good. The coffee is awful. So, hit-and-miss. Service is so-so.
NOTE: Sunday brunch is awesome! DO GO.
Guests have access to the gym, which is very well equipped, has classes, a sauna, a steam room, and a yoga studio. It is a public gym, but is by far the best hotel gym I have used.
The staff at the front desk are excellent. Robin and Mario deserve special recognition for their excellent service. They helped me out consistently during my stay.
Service in the bar area is atrocious. It is very difficult to get a drink and you are often asked to pay for each drink separately, seemingly without reason.
The major complaint I have is about the facilities:
1. There have been ongoing water problems. Sometimes it is turned off, sometimes it is too hot (and cannot be turned down) and sometimes too cold. Often the shower knobs don't work. On multiple occasions I have had to shower in the gym.
2. The elevators. Not sure what the issue is but one of the elevators opens and closes over-and-over before finally closing. It was fixed but now two others (out of three) are out of service.
Overall, a great spot that I would happily recommend. But, some upgrades are required to make it the spectacular offering that it has the potential to be.
September 10, 2014
Rated 4 out of 5 by SPGChampion Great Hotel in Chile
We were upgraded to a Marvelous Suite.
I have heard mixed reviews to upgrades here, but if you can get one its great.
The lower part of the building is the hotel and the top floors are residences.
It's about a $30 dollar cab ride to the airport.
The hotel's gym is one of the best as it is a private gym which guests have access to.
Some great restaurants in Santiago are
Azul Profundo-local restaurant in the city
Tiramisu- across the street, great atmosphere and amazing pizza
Coquinaria- located under the hotel, great place for lunch-good sandwiches
I highly recommend all three of those restaurants!
The pool here is very nice and the views from the pool deck at night are the best in the city.
January 14, 2012
Rated 1 out of 5 by Jmorales72 Poor Stay
I really expected a lot more of this hotel. I have stayed here before and it had been very pleasant, this stay was quite the opposite.
1. Rooms looked worn down (dirty ceiling, broken shades/drapes, hard to function shower knob since it was bent, water faucet with leak)
2. Knowledge of my company rate was poor, I was advised that breakfast was included and in the 3rd day in the restaurant I was notified that it was not...in addition, these charges were not removed despite not leaving me the choice of defining where to go spend my money.
Really not recommendable
August 22, 2014
Rated 2 out of 5 by Kirk63 Failed on every count
Booked a suite.
Arrived at 730 pm on Jan 18th. was told room was ready but that it was a smoking room and floor. I never book smoking rooms.
When we got to the room, a girl ran out of the room. We opened the door. Despite it beinng nearly 8 pm, the cleaning supplies were still in the room andthe room was not ready. We had to wait in another room for 30 minutes.
I had made a restaurant reservation by phone from the airport. When we got to the hotel, they said we did not have a reservation. Thenthey said we did, but for an hour later than booked. When we got to the restaurant, the maitre 'd gave us attitude and made us wait.
When we sat down, the waiter then questioned whether we were allowed to sit there.
The food at Terrazza was mediocre at best.
When we went back to the room, we realized that we had been given a nail kit that was already open.
The next day we hung around the pool. the pool is ver nice but the bar up there is closed which means you cant order drinks.
On the last morning, I arranged for room service at an early hour before my flight, It never arrived so I missed breakfast.
I paid 650 per night U S dollars. Total ripoff for what I got.
January 20, 2013
Rated 5 out of 5 by eugenia123 The Best Music
It s such a pleasure to be sorrounded by quaity music all the time. Either at the elevator or while having breakfast, the best tunes delight the passengers years.
August 24, 2014
Rated 5 out of 5 by Kimberly1029 Amazing hotel in every aspect!
This hotel far surpassed any expectations I had! It is one of the best hotels I've stayed at anywhere around the world and that is due in part to both the incredible staff and the amazing amenities. The bilingual staff is top-notch, especially those working at the breakfast restaurant NoSo. After just a few days the staff was addressing me by name and Sebastian, the maitre d' there, defines the epitome of customer service. The Red2One rooftop bar, with its breathtaking views of the entire city of Santiago, is one of my favorite bars worldwide. For me, the only place to stay in Santiago is the W Santiago!!
February 17, 2012
Rated 5 out of 5 by MAB0 Surprise & Delight
I booked a one-night stay with my SPG points for a romantic birthday getaway. Upon checking in, I was told that I had been selected for an upgrade to the Extreme Wow suite - which is their presidential suite. Once they learned it was my birthday, they surprised me even further. When you're given a 2,000 square foot palatial room, you are unlikely to leave the hotel, so we had dinner at Osaka, Peruvian Japanese cuisine. The food, service, atmosphere and drinks were excellent. The breakfast buffet was nice and diverse, with a wide selection of hot, cold, sweet and savory items as well as many different juices and champagne. All of this at merely the preferred status level, which means that SPG has earned a lifelong customer and the next time I go to Santiago, I will be staying at the W. (Also: the metro was within walking distance and the parking was affordable at the hotel.)
August 21, 2012
Rated 3 out of 5 by Brock33 All the bling without the Basics
Firstly, the W hotels haven't been updated since they were popular in the early 2000's. They spend too much time focusing on their lounges and witty writing, but disregard the basic ammenities that one would expect at such a price tag.
Firstly, hot water. It's questionable whether you will have it or not. My colleague (the president of my company) had to move rooms twice before he could take a hot shower. On one occasion my shower was ice cold, and on another, lukewarm.
Secondly, lighting. There is barely any functional lighting in the room. It's a struggle to read or find anything in your suitcase unless you are standing under the one tiny desk lamp in the room. I'm in my early 30's and not so old yet that I'm losing my eye-sight.
Thirdly, room service: The food is good if it gets to you. The first night I ordered ceviche and the second, a burger. The ceviche is pretty good....fresh, but really just salmon and avocado. Not a nice mix of fish and seafood that I would expect. The burger, was fine. A little overcooked and way too big for one person - but did the trick after a day of skiing. On the last night, I ordered ceviche and french fries. It took over 50 minutes to get to my room after being quoted only 30 minutes. I called twice when they told me it had been left in the elevator and would be to my room in 2 minutes. Of course, no one bothered to check on the quality before delivering it. The french fries had clearly been sitting for about 40 minutes at least. They were cold and mushy and practically un-edible. I did call back down and a fresh order was brought up to my room 10 minutes later.
When I'm traveling for work and paying such a price tag on a room, I expect a certain level of business standards. It's tough when hotel focuses so much on being cool and catering to lounge parties for 25 year olds, but forget about the needs of the customers who keep them in business.
On the plus side: The gym is incredible!! It was great to take a morning class and feel refreshed for the rest of the day.
August 12, 2014