Rated 5 out of 5 by MAN12345 W for wonderfull
This hotel needs recognicion, it is one of the best city hotels I have stayed in for a long while. All is perfect, the staff is incredible friendly and helpfull and one can only enjoy staying and experiencing this great property. I could go on with a long list but to make it short and simple, I loved my stay and I love this hotel which is a true 5 star property. The management defenitly does a fantastic job achieving guest satisfactory and therefore deserves the time to write a good review about it. I recommned this hotel as the must stay in Santiago.
10. November 2013
Rated 5 out of 5 by msd73 A gem of a hotel
The rooms are incredible, but you know what's even better? The staff at this hotel! They are utterly spectacular. They take care of Platinum members better than any other Starwood property I have ever stayed at. But even more - I left my car keys in my room and found out when I was back in North America. And you know what? They Fedex'd the keys back to me. Just utterly incredible. This hotel is wonderful. I'd like to especially thank Ronald and Caterina for making sure my keys got back to me. Thanks!
21. Oktober 2013
Rated 5 out of 5 by Varas714 A Wondelful W Experience
Mi Mujer y yo decidimos pasar en el hotel W nuestro BabyMoon, una última escapada romántica antes del nacimiento de nuestra hija. Para ello solicitamos una habitación Wonderful con tina, para que mi mujer pudiera tomar unos largos baños para relajarse , ya que en el último mes de embarazo se duerme muy mal y la espalda sufre. El personal se acomodó a nuestras necesidades y se preocuparon de que nuestra estadía fuera placentera, proveyéndonos rápidamente con almohadas extra para la comodidad de mi esposa. La habitación era hermosa, con una decoración moderna, pero muy agradable.
Tengo que detenerme unos momentos en la decoración y sus detalles. Cada artículo, cada detalle de la decoración te recuerda que estás en W y que tu sólo debes relajarte y disfrutar, desde un bello caleidoscopio óptico decorativo (que no pude resistir y tuve que pagar un importe para llevarme uno) hasta el mensaje al interior de los sobres de W ¡y de los ascensores!. Todo te hace sentir bien atendido. El W es definitivamente un hotel moderno y chic, quizás no apuntando a un ambiente familiar, sino joven y energético, lo cual se nota en su Lounge, cuya decoración y música no invita precisamente a relajarse, pero siempre hay espacio para mejorar.
Pero sobre todo, y lo repetiré hasta el cansancio (aunque sería difícil cansarse en el W) es que la atención de todas y cada una de las personas que forman parte del Hotel fue excelente. Salimos unos momentos de la habitación y al regresar la habitación estaba hecha y limpia, Los meseros y hosts de MoSo fueron atentísimos y su servicio excelente, conversando con nosotros en un también excelente inglés (mi mujer y yo tenemos la costumbre de hablar en inglés entre nosotros). El personal del reception desk fue rápido, atento y amable en todo momento. Estamos profundamente agradecidos de todos y cada uno.
Excelente hotel y una experiencia estupenda. Definitivamente volveremos pronto.
23. Juni 2013
Rated 5 out of 5 by Pedro O sítio para ficar em Santiago
Hotel excepcional, pessoal super atencioso, cuidado extremo com o detalhe. Tivemos dificuldade em encontrar locais Chilenos autênticos, por indicação do Concierge. Piscina fantástica! Escolha musical e ambiente W!
22. Februar 2013
Rated 5 out of 5 by Vicki great stay in great neighborhood
We stayed in this hotel for a total of 6 nights while in Santiago. Its location is unbeatable, in the best barrio in Santiago, it's a 5 minute walk to the metro station and close to loads of restaurants and shopping. Our room was a standard room with a King bed (wonderful room), the bed was very comfortable and the room was an excellent size with all of the necessary amenities along with some nice extras. We were treated very well and the staff made our stay very pleasant.
The decor is ultra modern and the bathrooms are an unusual design, but the shower is huge. There is an element or concern for privacy where the bathroom designs are concerned, but it is just a matter of taste and I guess, who you are rooming with (I was with my husband).
The gym is incredible, the upstairs terrace and pool area were great with a wonderful view of the city, the bar was always busy with excellent pisco sours and the breakfast was fantastic!
It seems to be a younger and pretty hip cliental with a lot of foreign travelers.
Of particular note, was the exceptional concierge manager, Sandra, who made our stay extra special.
I would definitely recommend this hotel.
9. Februar 2013
Rated 5 out of 5 by Nkl123 Perfect in all ways
First Class. Beautiful hotel. Great location. Friendly staff. Casually elegant rooms. Great gym facilities. This should be ranked as one of the best global business hotels. I
4. Februar 2013
Rated 5 out of 5 by MAB0 Surprise & Delight
I booked a one-night stay with my SPG points for a romantic birthday getaway. Upon checking in, I was told that I had been selected for an upgrade to the Extreme Wow suite - which is their presidential suite. Once they learned it was my birthday, they surprised me even further. When you're given a 2,000 square foot palatial room, you are unlikely to leave the hotel, so we had dinner at Osaka, Peruvian Japanese cuisine. The food, service, atmosphere and drinks were excellent. The breakfast buffet was nice and diverse, with a wide selection of hot, cold, sweet and savory items as well as many different juices and champagne. All of this at merely the preferred status level, which means that SPG has earned a lifelong customer and the next time I go to Santiago, I will be staying at the W. (Also: the metro was within walking distance and the parking was affordable at the hotel.)
21. August 2012
Rated 5 out of 5 by Cliffnelson Great hotels; one of the best upgrades I've gotten
Really loved my stay here. Am a platinum member and got my best upgrade of record to an incredible suite. The rooftop pool and bar are awesome. The gym access is great. My only downside was a completely botched spa appointment, but the concierge was very apologetic and fixed the situation - I appreciated the customer service. Great hotel.
18. August 2012