Rated 4 out of 5 by SPGChampion Great Hotel in Chile
We were upgraded to a Marvelous Suite.
I have heard mixed reviews to upgrades here, but if you can get one its great.
The lower part of the building is the hotel and the top floors are residences.
It's about a $30 dollar cab ride to the airport.
The hotel's gym is one of the best as it is a private gym which guests have access to.
Some great restaurants in Santiago are
Azul Profundo-local restaurant in the city
Tiramisu- across the street, great atmosphere and amazing pizza
Coquinaria- located under the hotel, great place for lunch-good sandwiches
I highly recommend all three of those restaurants!
The pool here is very nice and the views from the pool deck at night are the best in the city.
January 14, 2012
Rated 1 out of 5 by German123 THE worst stay in a SPG hotel
We went to the W in Santiago to have a short stop over traveling further south in Chile. I stayed in a lot of SPG hotels and have never experienced such a bad service as a platinum member:
Check in guy was more than unfriendly, very transactional and did not even ask if we are ok, how the day was, if he can do anything... Nobody even cared to ask if we need help with the luggage.
No room upgrade nor any special room location. Wonderful room on the fifth floor: broken furniture, half open can of peanuts in the mini bar, tattered W book, not checked safe, photo copied 'welcome' note that we are not allowed to smoke, not working phone (actually the phone worked but nobody picked up!!)!
Breakfast ladies more than unfriendly: no good morning, allocated our table twice so we needed to argue with the lady to get our table back after we got our food, it was a huge problem to get pancakes or omelets (because the kitchen doesn't belong to the W??)!!
Complaints at the reception were noticed but nothing happened! No apology, nothing!!
Late check out was granted and the lady pretty much celebrated that she gave us this great opportunity! Thank you so much!
Check out was a mess as well: Internet charges were on the bill and the lady somehow was unable to understand that internet is free for platinum guest, she removed the charges with a slightly snobby comment 'that SHE could not know that'! The SPG number however was on file!. The check out process then took about 20 min. Again nobody even bothered to ask us if we need help with the luggage or directions or a taxi.
Seriously, THE worst stay in a SPG hotel…
P.S.: Please don't reply to this review with your SPG standard 'we will try to be better next time' as you did before on this W website! Thanks!
November 28, 2013
Rated 5 out of 5 by MAN12345 W for wonderfull
This hotel needs recognicion, it is one of the best city hotels I have stayed in for a long while. All is perfect, the staff is incredible friendly and helpfull and one can only enjoy staying and experiencing this great property. I could go on with a long list but to make it short and simple, I loved my stay and I love this hotel which is a true 5 star property. The management defenitly does a fantastic job achieving guest satisfactory and therefore deserves the time to write a good review about it. I recommned this hotel as the must stay in Santiago.
November 10, 2013
Rated 4 out of 5 by nico123 One comment
The general evaluation of the hotel is very good. unfortunately the hotel has those locks that had the security issue and as far as I could see, the issue still exist and the door lock is very unsafe since it can be opened with a very simple device.
November 12, 2013
Rated 5 out of 5 by Kimberly1029 Amazing hotel in every aspect!
This hotel far surpassed any expectations I had! It is one of the best hotels I've stayed at anywhere around the world and that is due in part to both the incredible staff and the amazing amenities. The bilingual staff is top-notch, especially those working at the breakfast restaurant NoSo. After just a few days the staff was addressing me by name and Sebastian, the maitre d' there, defines the epitome of customer service. The Red2One rooftop bar, with its breathtaking views of the entire city of Santiago, is one of my favorite bars worldwide. For me, the only place to stay in Santiago is the W Santiago!!
February 17, 2012
Rated 2 out of 5 by Kirk63 Failed on every count
Booked a suite.
Arrived at 730 pm on Jan 18th. was told room was ready but that it was a smoking room and floor. I never book smoking rooms.
When we got to the room, a girl ran out of the room. We opened the door. Despite it beinng nearly 8 pm, the cleaning supplies were still in the room andthe room was not ready. We had to wait in another room for 30 minutes.
I had made a restaurant reservation by phone from the airport. When we got to the hotel, they said we did not have a reservation. Thenthey said we did, but for an hour later than booked. When we got to the restaurant, the maitre 'd gave us attitude and made us wait.
When we sat down, the waiter then questioned whether we were allowed to sit there.
The food at Terrazza was mediocre at best.
When we went back to the room, we realized that we had been given a nail kit that was already open.
The next day we hung around the pool. the pool is ver nice but the bar up there is closed which means you cant order drinks.
On the last morning, I arranged for room service at an early hour before my flight, It never arrived so I missed breakfast.
I paid 650 per night U S dollars. Total ripoff for what I got.
January 20, 2013
Rated 5 out of 5 by MAB0 Surprise & Delight
I booked a one-night stay with my SPG points for a romantic birthday getaway. Upon checking in, I was told that I had been selected for an upgrade to the Extreme Wow suite - which is their presidential suite. Once they learned it was my birthday, they surprised me even further. When you're given a 2,000 square foot palatial room, you are unlikely to leave the hotel, so we had dinner at Osaka, Peruvian Japanese cuisine. The food, service, atmosphere and drinks were excellent. The breakfast buffet was nice and diverse, with a wide selection of hot, cold, sweet and savory items as well as many different juices and champagne. All of this at merely the preferred status level, which means that SPG has earned a lifelong customer and the next time I go to Santiago, I will be staying at the W. (Also: the metro was within walking distance and the parking was affordable at the hotel.)
August 21, 2012