Rated 3 out of 5 by Brock33 All the bling without the Basics
Firstly, the W hotels haven't been updated since they were popular in the early 2000's. They spend too much time focusing on their lounges and witty writing, but disregard the basic ammenities that one would expect at such a price tag.
Firstly, hot water. It's questionable whether you will have it or not. My colleague (the president of my company) had to move rooms twice before he could take a hot shower. On one occasion my shower was ice cold, and on another, lukewarm.
Secondly, lighting. There is barely any functional lighting in the room. It's a struggle to read or find anything in your suitcase unless you are standing under the one tiny desk lamp in the room. I'm in my early 30's and not so old yet that I'm losing my eye-sight.
Thirdly, room service: The food is good if it gets to you. The first night I ordered ceviche and the second, a burger. The ceviche is pretty good....fresh, but really just salmon and avocado. Not a nice mix of fish and seafood that I would expect. The burger, was fine. A little overcooked and way too big for one person - but did the trick after a day of skiing. On the last night, I ordered ceviche and french fries. It took over 50 minutes to get to my room after being quoted only 30 minutes. I called twice when they told me it had been left in the elevator and would be to my room in 2 minutes. Of course, no one bothered to check on the quality before delivering it. The french fries had clearly been sitting for about 40 minutes at least. They were cold and mushy and practically un-edible. I did call back down and a fresh order was brought up to my room 10 minutes later.
When I'm traveling for work and paying such a price tag on a room, I expect a certain level of business standards. It's tough when hotel focuses so much on being cool and catering to lounge parties for 25 year olds, but forget about the needs of the customers who keep them in business.
On the plus side: The gym is incredible!! It was great to take a morning class and feel refreshed for the rest of the day.
August 12, 2014
Rated 4 out of 5 by SPGChampion Great Hotel in Chile
We were upgraded to a Marvelous Suite.
I have heard mixed reviews to upgrades here, but if you can get one its great.
The lower part of the building is the hotel and the top floors are residences.
It's about a $30 dollar cab ride to the airport.
The hotel's gym is one of the best as it is a private gym which guests have access to.
Some great restaurants in Santiago are
Azul Profundo-local restaurant in the city
Tiramisu- across the street, great atmosphere and amazing pizza
Coquinaria- located under the hotel, great place for lunch-good sandwiches
I highly recommend all three of those restaurants!
The pool here is very nice and the views from the pool deck at night are the best in the city.
January 14, 2012
Rated 3 out of 5 by Preko Great features but.....
The hotel is amazing nevertheless I really have to report 2 negatives points that I consider unacceptable for this type of hotel :
1- hot water : impossible to have hot water in the evening. I would have enjoyed a good shower after work but it was not possible as the water was cold every evening. In the morning, no problem
2- cleaning of the room : my second day, I left the morning at 7am and came back at 8pm. Clearly someone enterred in my room as towel were all removed and clean sheet were folded on the desk but the bed was not done, no new towel were installed, nothing was cleaned. I informed the front desk and the responsiveness was perfect, nevertheless it shuold normally not happen.
Except that, perfect stay.
July 24, 2014
Rated 2 out of 5 by Florentina Dissapointing Anniversary Night
I decided to book a "Romantic Package" to spend my 5th anniversary night with my wife. The service we received from the staff was poor and not up to my expectations. Instead of trying to solve things and make my stay special they just kept repeating what they had in their system. At check out the kept insisting on charging me VAT on one of the items that already included the tax, after asking 3 times for revision I was lucky that a supervisor came accross and I was able to save the money. I think it's no good the the staff at the front desk don't know to differentiate what items carry VAT. It was my first and last stay at that hotel, for sure. I can find a much better experiencie in the city for that price
July 20, 2014
Rated 2 out of 5 by Kirk63 Failed on every count
Booked a suite.
Arrived at 730 pm on Jan 18th. was told room was ready but that it was a smoking room and floor. I never book smoking rooms.
When we got to the room, a girl ran out of the room. We opened the door. Despite it beinng nearly 8 pm, the cleaning supplies were still in the room andthe room was not ready. We had to wait in another room for 30 minutes.
I had made a restaurant reservation by phone from the airport. When we got to the hotel, they said we did not have a reservation. Thenthey said we did, but for an hour later than booked. When we got to the restaurant, the maitre 'd gave us attitude and made us wait.
When we sat down, the waiter then questioned whether we were allowed to sit there.
The food at Terrazza was mediocre at best.
When we went back to the room, we realized that we had been given a nail kit that was already open.
The next day we hung around the pool. the pool is ver nice but the bar up there is closed which means you cant order drinks.
On the last morning, I arranged for room service at an early hour before my flight, It never arrived so I missed breakfast.
I paid 650 per night U S dollars. Total ripoff for what I got.
January 20, 2013
Rated 5 out of 5 by Kimberly1029 Amazing hotel in every aspect!
This hotel far surpassed any expectations I had! It is one of the best hotels I've stayed at anywhere around the world and that is due in part to both the incredible staff and the amazing amenities. The bilingual staff is top-notch, especially those working at the breakfast restaurant NoSo. After just a few days the staff was addressing me by name and Sebastian, the maitre d' there, defines the epitome of customer service. The Red2One rooftop bar, with its breathtaking views of the entire city of Santiago, is one of my favorite bars worldwide. For me, the only place to stay in Santiago is the W Santiago!!
February 17, 2012
Rated 5 out of 5 by MAB0 Surprise & Delight
I booked a one-night stay with my SPG points for a romantic birthday getaway. Upon checking in, I was told that I had been selected for an upgrade to the Extreme Wow suite - which is their presidential suite. Once they learned it was my birthday, they surprised me even further. When you're given a 2,000 square foot palatial room, you are unlikely to leave the hotel, so we had dinner at Osaka, Peruvian Japanese cuisine. The food, service, atmosphere and drinks were excellent. The breakfast buffet was nice and diverse, with a wide selection of hot, cold, sweet and savory items as well as many different juices and champagne. All of this at merely the preferred status level, which means that SPG has earned a lifelong customer and the next time I go to Santiago, I will be staying at the W. (Also: the metro was within walking distance and the parking was affordable at the hotel.)
August 21, 2012
Rated 4 out of 5 by verogs15 No water in my floor without notification, no hot water with notification
I understand that many problems with water or pump can happen but was really frustrated NO RECEIVE ANY NOTIFICATION that in the 7th floor there was NO WATER in the night when the hotel already knew that. Was really disappointed arrive to my room, try to wash my teeth and no way.
This is the kind of bad experiences I don't expect to receive from a hotel like this.
The following morning, I woke up and receive a notification of NO HOT WATER... I had to run and go to take a hot shower to the 3rd floor. I was sick and no option to take a cold water.
I don't want to share this experience with the rest of the people from my company traveling for business.
June 29, 2014