Rated 3 out of 5 by Margaret14 Nice Hotel in Santiago
This is one of the nicest hotels in Santiago. I have been going there for the past 3 years. The rooms, restaurants, food, atmosphere are really nice. I just wished the staff was more responsive and as nice as the rest of the hotel. They do the minimum to help.
July 2, 2014
Rated 3 out of 5 by Brock33 All the bling without the Basics
Firstly, the W hotels haven't been updated since they were popular in the early 2000's. They spend too much time focusing on their lounges and witty writing, but disregard the basic ammenities that one would expect at such a price tag.
Firstly, hot water. It's questionable whether you will have it or not. My colleague (the president of my company) had to move rooms twice before he could take a hot shower. On one occasion my shower was ice cold, and on another, lukewarm.
Secondly, lighting. There is barely any functional lighting in the room. It's a struggle to read or find anything in your suitcase unless you are standing under the one tiny desk lamp in the room. I'm in my early 30's and not so old yet that I'm losing my eye-sight.
Thirdly, room service: The food is good if it gets to you. The first night I ordered ceviche and the second, a burger. The ceviche is pretty good....fresh, but really just salmon and avocado. Not a nice mix of fish and seafood that I would expect. The burger, was fine. A little overcooked and way too big for one person - but did the trick after a day of skiing. On the last night, I ordered ceviche and french fries. It took over 50 minutes to get to my room after being quoted only 30 minutes. I called twice when they told me it had been left in the elevator and would be to my room in 2 minutes. Of course, no one bothered to check on the quality before delivering it. The french fries had clearly been sitting for about 40 minutes at least. They were cold and mushy and practically un-edible. I did call back down and a fresh order was brought up to my room 10 minutes later.
When I'm traveling for work and paying such a price tag on a room, I expect a certain level of business standards. It's tough when hotel focuses so much on being cool and catering to lounge parties for 25 year olds, but forget about the needs of the customers who keep them in business.
On the plus side: The gym is incredible!! It was great to take a morning class and feel refreshed for the rest of the day.
August 12, 2014
Rated 5 out of 5 by Sixers83 It's the place to stay in Los Condes
I can't say enough about how comfortable I felt at the W Santiago. The room, the staff, just the overall ambience, made me feel at home. Thank you.
July 5, 2014
Rated 5 out of 5 by LWerner A good weekend
We join a good weekend. The hotel offers a good location near of beautiful places and many kind of restaurants.
July 8, 2014
Rated 4 out of 5 by mausi2014 Well located and modern
The hotel is very well located, surrounded by many restaurants and shopping. Decor is a little kitch, ambiance tends to be too loud, techno music in the lobby and elevators. Excellent gym facilities. Breakfast tends to get pretty crowded. Expensive room service.
June 2, 2014
Rated 5 out of 5 by jamapor Wonderful room and friendly staff
Without SPG status, I got the top floor with a larger room which was fantastic. The staff was very friendly and helpful, having no problem adjusting a false minibar charge.
June 25, 2014
Rated 4 out of 5 by PEQE Good Hotel, excelent restaurant
Very confortable hotel, the restaurant is excelent
July 10, 2014
Rated 4 out of 5 by pamz The Hotel was great, but...
All was great. The only thing that bothered me was that the music of the Bar on 4th floor was too loud (my room was in 5th floor).
June 28, 2014
Rated 3 out of 5 by kdb278 Disappointment
Room looked sad and dark, recently had a water leak and the damages were still visible. Shower was lukewarm. The bar had 2 choices of wine by the glass (in Chile ..), the food at breakfast was average at best.
On the other hand, the staff is very professional & friendly.
May 9, 2014
Rated 4 out of 5 by Pipo59 Convenient location
Nice, confortable hotel. Located in a nice neighborhood, many alternatives for restaurants, close to business area
June 30, 2014
Rated 5 out of 5 by Mickey1959 Exceptional staff, unexceptional lighting!
I love your team - they go the extra mile for us guests. Really exceptional.
Food good; internet good, water pressure excellent.
Mattress far to "fluffy"! Light switches hard to find and very few bright lights available - none in bathroom. Lift lights awful - cannot see floor numbers.
March 18, 2014
Rated 5 out of 5 by LK1978 The room service is real good
I have in room dining three times and the quality and presentation of the food was awesome.
In fact big congrats to the chef patissier. The Opera cake looked perfect perhaps the biscuit gioconde a little bit dry and the mirroir too stiff but all in all was fine.
April 25, 2014
Rated 2 out of 5 by Calpers Negtively Surprised
Water: First time in a decade I have not had hot water to shower in a hotel.
Wi Fi: There´s always issues with connectivity from MAC and needs actual IP address add-on.
Check-out: In my previous visit in January I waited 35 minutes in line with only one clerk servicing guests.
March 5, 2014
Rated 5 out of 5 by ORCR Great stay
Excellent facilities and friendly, professional and attentive staff.
We'll appointed rooms. Excellent food in three different restaurants. Wonderful concierge services.
Proximity to metro station and many local restaurants a plus.
Lovely rooftop pool with spectacular city view.
February 22, 2014
Rated 4 out of 5 by Arditti Good Experience
My first stay at the hotel was in Jan 2014 and I was suprised that as a platinum guest I did not receive any sort of upgrades. I understand when the hotel is full that sometimes suites are not available, however, I expected at least an upgraded room category up from the one I had reserved.
I dont want to sound pretentious but during my stay at other SPG hotels I have always been upgraded and I have to say that I have become spoiled in that sense. Thank you SPG!!!!
Nayway, I metnioned this feedback on the moment of checkout and I am greatful that the hotel staff was attentive to the comments I made. When I checked in again earlier this Feb they made my second stay a completely different (positive) experience for me and upgraded me to suite!! The name of the person at the front desk was Felipe! Thank you!
As a frequent business traveler this kind of perk really makes a difference. I will be staying at the W Hotel in Santiago every month, twice a month, and I am looking forward for the friendly and helpful staff!
February 26, 2014
Rated 3 out of 5 by SPL1960 Hotel and staff need improvement
The lighting in the room was terrible. I heard this from other guests that were part of our group as well. We even had an extra lamp brought to the room and it didn't help. Food and beverage staff were not good. Ordered room service for 2 people twice during my stay. The first time they did not bring napkins and the second time they brought set ups for only one person even though I told them it was for 2 and 2 entrees were ordered. In the dining room, I kept having the get up to get my own coffee and the only time I saw the server was when he would come to my table multiple times to either remind me that tip was not included in the breakfast or to see if I put a tip on the bill. I have stayed at W Hotels all over the world and this was by far my worst experiences with food and beverage operations. The best part of my experience was that 1). the bed was very comfortable, 2). front desk staff was good although there was not enough of them (whenever I went to the front desk I would have to wait several minutes to be helped and 3). concierge and bellman services were very good.
May 12, 2014
Rated 5 out of 5 by ViajeroGringo Seems like Home, but much more Hip.
I stay here everytime I come to Santiago, and am always welcomed and made to feel like I'm home. Nice rooms with very comforable beds. I also always enjoy wonderful breakfasts and scene at lobby bar - the place to be in Santiago.
April 14, 2014
Rated 5 out of 5 by NilsB Great and cosy design, cool yet friendly
Everything was great, from the friendly reception, the staff in restaurants and bars to the facilities. Wondeful views of teh city and the Andes. The pool was really long enough to to some swimming (although very narrow ). Gym really good!
January 22, 2014
Rated 5 out of 5 by Lissyb Fantastic Service
Although there was a bit of confusion about the duration of my stay, the hotel was quick to jump in to make sure all of my expectations were met. The wait staff was lovely and always available and accommodating.
February 19, 2014
Rated 4 out of 5 by sotokutz Parking
The Hotel and room were amazing, the only but was that the room didn't include Parking when if I'm paying the price of a Suite, this should be included in the price.
April 7, 2014
Rated 2 out of 5 by Parrain Worn out
Really needs refurbishing and cleaning. Rooms are very dark and also need to be refurbished. Overall worn out hotel that could be nice but really needs to be refurbished
March 13, 2014
Rated 5 out of 5 by Dan4 Great Stay
I wanted to take a moment to thank you for a lovely stay at your hotel. My wife and I were in Santiago wine tasting and we had a wonderful experience, from start to finish.Haykin
February 13, 2014
Rated 4 out of 5 by Rostgo This hotel needs changes
1. The furniture in the room is several years old.
2. The rooms are dark.
3. Moreover, it takes several minutes to wait till the water gets the comfort temperature.
March 10, 2014
Rated 5 out of 5 by Enrique54 This Hotel is in the great neighborhood
This Hotel is one of the most luxury hotels in Chile and the glam of It is well known in the market.
Nice hotel and very modern ambient.
April 8, 2014
Rated 5 out of 5 by Nkl123 Perfect in all ways
First Class. Beautiful hotel. Great location. Friendly staff. Casually elegant rooms. Great gym facilities. This should be ranked as one of the best global business hotels. I
February 4, 2013
Rated 3 out of 5 by kinglizard Needs improvement
I've stayed here before and this time have noticed a drop in quality of services and facilities, compared to other similar price hotels in Santiago.
March 21, 2014
Rated 4 out of 5 by Jeeper46 Great location and options
I really liked this hotel from the standpoint of the location and the options within the hotel for food and drinks.
April 20, 2014
Rated 5 out of 5 by Frabaco Great experience
Great hotel, with friendly staff and amazing architecture. The only problem was the complexity of the elevator system.
February 24, 2014
Rated 5 out of 5 by PMilley Nice recovery
I had a less than positive stay earlier in the week, which was recognized and my retyrn was above expectations. Great recovery.
January 12, 2014
Rated 4 out of 5 by julterx great weekend
the staff were really kind
February 3, 2014