Rated 4 out of 5 by SPGChampion Great Hotel in Chile
We were upgraded to a Marvelous Suite.
I have heard mixed reviews to upgrades here, but if you can get one its great.
The lower part of the building is the hotel and the top floors are residences.
It's about a $30 dollar cab ride to the airport.
The hotel's gym is one of the best as it is a private gym which guests have access to.
Some great restaurants in Santiago are
Azul Profundo-local restaurant in the city
Tiramisu- across the street, great atmosphere and amazing pizza
Coquinaria- located under the hotel, great place for lunch-good sandwiches
I highly recommend all three of those restaurants!
The pool here is very nice and the views from the pool deck at night are the best in the city.
January 14, 2012
Rated 2 out of 5 by Kirk63 Failed on every count
Booked a suite.
Arrived at 730 pm on Jan 18th. was told room was ready but that it was a smoking room and floor. I never book smoking rooms.
When we got to the room, a girl ran out of the room. We opened the door. Despite it beinng nearly 8 pm, the cleaning supplies were still in the room andthe room was not ready. We had to wait in another room for 30 minutes.
I had made a restaurant reservation by phone from the airport. When we got to the hotel, they said we did not have a reservation. Thenthey said we did, but for an hour later than booked. When we got to the restaurant, the maitre 'd gave us attitude and made us wait.
When we sat down, the waiter then questioned whether we were allowed to sit there.
The food at Terrazza was mediocre at best.
When we went back to the room, we realized that we had been given a nail kit that was already open.
The next day we hung around the pool. the pool is ver nice but the bar up there is closed which means you cant order drinks.
On the last morning, I arranged for room service at an early hour before my flight, It never arrived so I missed breakfast.
I paid 650 per night U S dollars. Total ripoff for what I got.
January 20, 2013
Rated 5 out of 5 by Kimberly1029 Amazing hotel in every aspect!
This hotel far surpassed any expectations I had! It is one of the best hotels I've stayed at anywhere around the world and that is due in part to both the incredible staff and the amazing amenities. The bilingual staff is top-notch, especially those working at the breakfast restaurant NoSo. After just a few days the staff was addressing me by name and Sebastian, the maitre d' there, defines the epitome of customer service. The Red2One rooftop bar, with its breathtaking views of the entire city of Santiago, is one of my favorite bars worldwide. For me, the only place to stay in Santiago is the W Santiago!!
February 17, 2012
Rated 5 out of 5 by MAB0 Surprise & Delight
I booked a one-night stay with my SPG points for a romantic birthday getaway. Upon checking in, I was told that I had been selected for an upgrade to the Extreme Wow suite - which is their presidential suite. Once they learned it was my birthday, they surprised me even further. When you're given a 2,000 square foot palatial room, you are unlikely to leave the hotel, so we had dinner at Osaka, Peruvian Japanese cuisine. The food, service, atmosphere and drinks were excellent. The breakfast buffet was nice and diverse, with a wide selection of hot, cold, sweet and savory items as well as many different juices and champagne. All of this at merely the preferred status level, which means that SPG has earned a lifelong customer and the next time I go to Santiago, I will be staying at the W. (Also: the metro was within walking distance and the parking was affordable at the hotel.)
August 21, 2012
Rated 3 out of 5 by OnthegoCFO Showers Are Terrible, Room Design Odd
W Hotels are generally very good and bring a modern flair. This hotel it just doesn't work.
Showers take several minutes to warm up and, for your own sake, do not attempt to adjust the temperature while showering. 5 nights I stayed there and had one decent shower. The rest were like army showers. Endure the cold or scalding water long enough to get wet. Wash hair, endure water to rinse etc.
I will not return. For associates travelling, we will book elsewhere as well.
September 12, 2014
Rated 5 out of 5 by Sidang This hotel has the WOW factor
An amazing hotel. Very impressive lobby, bars, pool, and rooms. The suite was fantastic with a large terrace/patio. Rooms were clean, staff was friendly and accommodating. Hope to return here soon.
January 12, 2012
Rated 4 out of 5 by Charlie W Santiago
Great Hotel. Fairly new with nice decoration. However fairly overpriced, although well located. Rooms are great but facilities are poor due to space.
October 24, 2011
Rated 5 out of 5 by Vicki great stay in great neighborhood
We stayed in this hotel for a total of 6 nights while in Santiago. Its location is unbeatable, in the best barrio in Santiago, it's a 5 minute walk to the metro station and close to loads of restaurants and shopping. Our room was a standard room with a King bed (wonderful room), the bed was very comfortable and the room was an excellent size with all of the necessary amenities along with some nice extras. We were treated very well and the staff made our stay very pleasant.
The decor is ultra modern and the bathrooms are an unusual design, but the shower is huge. There is an element or concern for privacy where the bathroom designs are concerned, but it is just a matter of taste and I guess, who you are rooming with (I was with my husband).
The gym is incredible, the upstairs terrace and pool area were great with a wonderful view of the city, the bar was always busy with excellent pisco sours and the breakfast was fantastic!
It seems to be a younger and pretty hip cliental with a lot of foreign travelers.
Of particular note, was the exceptional concierge manager, Sandra, who made our stay extra special.
I would definitely recommend this hotel.
February 9, 2013