Rated 4 out of 5 by aleyasuda Ok
It is confortable but the concierge has to improve its job. I asked to make a reservation in a restaurant and it did not have been done!
August 1, 2015
Rated 5 out of 5 by aleyasuda This is a very confortable hotel
Very confortable hotel but the Osaka Restaurant is always full. I suggest the guests have priority pass for the restaurant.
July 28, 2015
Rated 5 out of 5 by Paula001 Great Stay
This was my first trip to Santiago and the W hotel was a great place to stay while exploring the city for a day (the hotel helped me arrange a private car for a 4-hour tour and it was very reasonable) and as a base for working. I was at a conference at the hotel and it was convenient and professional. Food was excellent. It was helpful that everyone spoke English well because, sadly, I haven't learned Spanish yet (but hope to do so). The driver for the tour recommended a restaurant and suggested what to order for dinner, and he definitely gave me great advice. Dinner was a classic dish (I don't know what it's called but it's a corn, meat and onion pie and it was delicious and it was nice to eat some local food in a small restaurant about a block from the hotel (there are many small restaurants near the hotel).
July 8, 2015
Rated 5 out of 5 by btm17 location
Great location and restaurants
May 14, 2015
Rated 5 out of 5 by urielo an amazing stay
Everything has been just perfect :
I got a Wonderful room and because I just said to the welcome desk that it was my girlfriend birthday and I wanted to do something romantic, they took care of everything. When we went up after dinner she discovered the room full of roses, a bottle of espumante, chocolate, strawberries and even a romantic an elegant " couple's game kit ” everything was more than perfect . they really came over my expectations. The bath tub was as well full of petals and nwe really liked being able to have a bath next to our bed. The French restaurant was a great experience , everyone was really attentive to use and every dish was really delicious , refined and gourmand . I rarely felt so well attended . thank you very much .
April 27, 2015
Rated 5 out of 5 by Flipo Great place to rest
Great staff, very helpful and nice. Unlike other W hotels around the world, the rooms are quite big and have a terrace. They are so spacious that the bed is far from the corridor so you do not get awaken by people speaking in the corridor which is a big inconvenient in most W hotels.
April 7, 2015
Rated 5 out of 5 by Bellota Great Experience!!
Cool hotel, friendly staff. Everybody always with a smile and ready to help!.
Rooms are gorgeous, nice outlets.
March 30, 2015
Rated 5 out of 5 by VaVa Stunning hotel!
Glitzy, modern, fun atmosphere! Beautiful views , great use of outside space. Rooms are innovative, aesthetically exciting, and a great escape!
March 29, 2015