Rated 2 out of 5 by toddr Late Check-IN...
Overall, this W is just OK, and our stay was not good. We arrived on a Wednesday at 4pm, and our room was not ready. We were told the crew was in the room cleaning it and it would be 45min to and hour. They apologized, offered us two free drinks at the bar, and took our number and promised to call when the room was ready. We do not drink, so we declined and let them know it would be lost on us anyway.
After over an hour, we went back to the front desk and found out they had forgotten to call us. Meanwhile, our dinner plans were basically ruined. In response, they offered us more free drinks. Clearly, alcohol is the answer!
August 18, 2014
Rated 1 out of 5 by Tomjoe Inept front desk staff
Reservation not found. Incorrect rate. 10 people in our group staying at the hotel. 7 of 10 got a better rate. Manager was totally useless in handling the situation. we did a $60,000 event there last year but this hotel is dropped from our list of approved hotels!!
August 15, 2014
Rated 5 out of 5 by LauraP61 Clean hotel with a great location
I thought this hotel was very clean with a great location. Lots to do in Chicago. The only problem that I had was the check-in process. I booked my room over two months ago. When I arrived for check-in at 3:00 pm, I was told that the room was not ready. I waited almost three hours for my room. This didn't start me off on a good note. I also wish I had a better view.
August 25, 2014
Rated 3 out of 5 by Kevin5796 Keep your bags
Great hotel and location, but don't expect much from a service standpoint. We left a bag with the bell desk and returned hours later, being told to call the number on the tag for retrieval. After 3 calls and 45 minutes, we had to go to the bell desk and search through the rooms with the staff for our bags, having then realized that they never even tried yet. For the price of this hotel, you'd expect better service.
August 11, 2014
Rated 5 out of 5 by casey24 Wonderful!
This is a very modern hotel. Food was wonderful. Staff was amazing!
August 25, 2014
Rated 1 out of 5 by jafa01 no customer service
i have stayed at this hotel a number of times but they do not pay attention to comments.
there are gym machines broken since December but they still do not fix them no matter how many comments you make
if you request green room they still enter your room
they have recently removed free weights but website claims they have free weights
if you request away from elevators or ice machines they will not pay attention to them
August 22, 2014
Rated 2 out of 5 by JEB57 Needs improvement
We arrived at 9:30 pm was tired from travel problems with the airlines. We checked in with No recognition of being platinum level. We checked into our room after being exhausted and went to sleep, got up in the morning to find No bathroom door, the shower leaked, no room safe, no alarm clock, overhead light was missing with wires hanging down and the phones did not work! The staff apologized and changed our room from 2416 to 1800. We asked for an upgrade and nothing was offered. The staff came back and offered a $100 dollar give card to the hotel restaurant, very much appreciated. I feel they should have refunded one nights stay! As a platinum member we expect more from our SPG network.
Sincerely John E Bade Jr
August 18, 2014
Rated 2 out of 5 by dahb great location, but customer service lacking
average room. great location. charged for missing speaker in room. charged for extra night of parking and charged more than stated daily parking price. no response from hotel after repeated attempts.
August 23, 2014