Rated 3 out of 5 by hyper33 Suprising
This was my second stay at the W Chicago Lakeshore. I'd like to bring two issues to your attention:
1- the bed I slept in had long blond hairs between the covers and sheets. I don't have long or blond hair. When one sees this, it calls into question the overall cleanliness of the room and the hotel.
2- I called the front desk and spoke with the concierge several times. Every time but one, the person was professional and helpful. The one time I called to ask about the arrival time of the sunrise shuttle to a conference, I was told that there was no such shuttle. When I told the person that I could see there was one on the documentation I had, the person's response was a brusk "I don't have that information."
December 9, 2013
Rated 3 out of 5 by Biz2013 Bad room service
The W was clean, the views were spectacular, and the room was comfortable. The gym was not bad either.
My one large complaint is about the room service. I ordered room service in the AM which never arrived. I called down and was told that it was coming "soon." I called back 10 minutes later, and I was told that the food was "on its way." It never came. Super frustrating!
December 12, 2013
Rated 1 out of 5 by Jon06 this hotel needs a face lift!!!
This is the worst W I've ever stayed in. Certainly won't stay here again. I was upgraded to a suite (718), and this room was awful. Old furniture, loud heating and a shower that leaked everywhere.
December 13, 2013
Rated 3 out of 5 by triomatt Staff was Great, Room was not
Although I stayed in a lower tiered room and I tried to temper my expectations, it was in pretty poor shape: multiple burn holes in settee, no in-room safe (room 917),musty smell , scuff marks all over walls and poor shower pressure. On the plus side, the room was 'clean', all staff were extremely helpful and friendly, in-room dining was good and the bed was very comfortable. I expected more from a W hotel and may try the W City Center or another hotel. Chicago is full of wonderful hotel options.
December 9, 2013
Rated 4 out of 5 by Hawkeymommy Awesome View
Hotel has an awesome view of the lake and Navy Pier. Close to trendy areas.
Hotel decor was fair, a little dated.
Staff was adequate.
Was there for a quick overnight stay, didn't utilize the spa or other amenities.
December 11, 2013
Rated 4 out of 5 by GetawayGuys Can't go wrong with a W hotel
This is the third W we've stayed in (two in Chicago several times, one in Times Square New York several times). Obviously we like them. This W on Lake Shore Drive has a convenient location and good views. Public areas are modern (main lobby drafty however). Rooms meet expectations, though a little quirky. (Louvered shutters connecting the bathroom and bedroom?) Service always there when needed.
December 8, 2013
Rated 2 out of 5 by tomjcaruso Falling Short
Generally I really enjoy W Hotels. This hotel, however, fell short. The staff was accommodating, but the hotel lacked the W flare and exacting experience that I've come to expect from W Hotels. For instance, our room did not have a safe, the plumbing pipes contained air and rattled during every shower, and we heard lot's of elevator noise from our room. We requested to change rooms, but the staff could not make that happen. Unfortunately, this was the first time I brought my wife to a W... and after setting her expectations quite high, I think the experience fell well short.
December 3, 2013
Rated 4 out of 5 by Tong2 Hospitality
Fantastic experience in W hotels
December 5, 2013