Rated 1 out of 5 by glennrw Decent Property / Terrible Lost and Found
Stayed here on Dec 9th. I left a sweater in the room, took me 9 nine days of leaving messages every other day to finally get someone from security on the phone to tell me if they had my sweater, which they said they did not. I was only in that hotel, then a meeting, then the airport. The only the possible place I could have left it was the room. As I wore it the night of check-in, and I didn't wear it the next day.Lot's of properties in Chicago that are Starwood, from here on out I willl choose somewhere else.
December 19, 2013
Rated 3 out of 5 by hyper33 Suprising
This was my second stay at the W Chicago Lakeshore. I'd like to bring two issues to your attention:
1- the bed I slept in had long blond hairs between the covers and sheets. I don't have long or blond hair. When one sees this, it calls into question the overall cleanliness of the room and the hotel.
2- I called the front desk and spoke with the concierge several times. Every time but one, the person was professional and helpful. The one time I called to ask about the arrival time of the sunrise shuttle to a conference, I was told that there was no such shuttle. When I told the person that I could see there was one on the documentation I had, the person's response was a brusk "I don't have that information."
December 9, 2013
Rated 1 out of 5 by privatebanker22 Worst W I ever stayed at.
My experience at the W Chicago Lakeshore was disappointing. I often travel for business and use Starwood as my main source to stay. I have stayed at many W's and this was by far the worse.
I called ahead of time to make sure that I could get an early check in and a King size bed in the room. The front desk and SPG representative assured me that this would happen.
When I arrived I was able to get the early check in however the deskperson informed me she couldn't accomodate me for a King. I specifically told her that I wanted a king and I called ahead and she miraculously found a room after I had to get upset to accomodate the room that I requested ahead of time.
When I went up to the room I was embarrassed for the hotel. The decor and quality of the furnishings were horrible. Definitely not W standard and subpar for any Starwoods brand that I have stayed at. I would have checked out of the room. However we were tired from our travels and stayed.
That evening, no one came for turn down service to the room. I had to call before we left for dinner to get turn down service.
I understand the hotel is being remodeled, however I wish I would have known this before I checked in.
The one shining star in the whole experience was the concierge LUIS (I believe) he went out of his way to line me up theater tickets and a rental car. He did an amazing job and was the one saving grace in our stay.
December 15, 2013
Rated 3 out of 5 by Biz2013 Bad room service
The W was clean, the views were spectacular, and the room was comfortable. The gym was not bad either.
My one large complaint is about the room service. I ordered room service in the AM which never arrived. I called down and was told that it was coming "soon." I called back 10 minutes later, and I was told that the food was "on its way." It never came. Super frustrating!
December 12, 2013
Rated 1 out of 5 by Jon06 this hotel needs a face lift!!!
This is the worst W I've ever stayed in. Certainly won't stay here again. I was upgraded to a suite (718), and this room was awful. Old furniture, loud heating and a shower that leaked everywhere.
December 13, 2013
Rated 3 out of 5 by triomatt Staff was Great, Room was not
Although I stayed in a lower tiered room and I tried to temper my expectations, it was in pretty poor shape: multiple burn holes in settee, no in-room safe (room 917),musty smell , scuff marks all over walls and poor shower pressure. On the plus side, the room was 'clean', all staff were extremely helpful and friendly, in-room dining was good and the bed was very comfortable. I expected more from a W hotel and may try the W City Center or another hotel. Chicago is full of wonderful hotel options.
December 9, 2013
Rated 4 out of 5 by Hawkeymommy Awesome View
Hotel has an awesome view of the lake and Navy Pier. Close to trendy areas.
Hotel decor was fair, a little dated.
Staff was adequate.
Was there for a quick overnight stay, didn't utilize the spa or other amenities.
December 11, 2013
Rated 4 out of 5 by GetawayGuys Can't go wrong with a W hotel
This is the third W we've stayed in (two in Chicago several times, one in Times Square New York several times). Obviously we like them. This W on Lake Shore Drive has a convenient location and good views. Public areas are modern (main lobby drafty however). Rooms meet expectations, though a little quirky. (Louvered shutters connecting the bathroom and bedroom?) Service always there when needed.
December 8, 2013