Rated 3 out of 5 by Robert89 Hotel Construction
My stay at the W Lakeshore was a little disappointing. The hotel was undergoing renovation and there were constant traffic jams right outside the elevator. The rooftop bar was closed down and instead, there was a makeshift bar/restaurant set up in the temporary lobby that got crowded immediately. All in all, my stay wasn't to the standards I have of the W Hotel/Starwood Hotels, in general. My hotel room was recently renovated and was very nice and satisfactory.
April 6, 2014
Rated 1 out of 5 by MIAMIJC Not up to par for a W
I didn't know the hotel was under renovation, But having construction crews in and out and the noise were definitely a major downside. The hotel lacks facilities, no bar or restaurant that you would expect at a W. I ordered a meal on my arrival and there weren't many options. Service was very slow, I ordered soap and was brought a teaspoon (cappuccino size) until they could find a soap spoon. The room was beautiful but the W touch was missing? Why wasn't the frig stocked? Where were the amenities and snacks the W usually has? How about a bottle of water? Don't get me started on the parking situation, $60 to park? Not even in MIAMI. But that's ok if the hotel was providing exceptional service, these guys are rude.
February 26, 2014
Rated 4 out of 5 by smc0226 Thin Walls
I thought this was a great room until I heard the screaming children in the room next to me. The walls were very thin so I could hear the children and the parents. I realize it's hard to control kids so prior to dinner I figured it would end. When I returned to my room at at about 9:30 pm, there was, what sounded like, a tickle-fight happening. It was nearing 10pm and after a day of traveling and another one the following day, i wanted silence and to relax. Due to the very thin walls and door adjoining our rooms, I had to listen to the very loud children and their parents for over it hour. I'm still tired . . .
August 15, 2013
Rated 2 out of 5 by disappoint2014 Unfortunate Stay
We booked the hotel for spring break remembering a great lobby and pool. We arrived with a narrow hallway space, no lobby and no pool - even though it was supposed to be open. It was such a disappointment. While renovations do occur, the staff was less than organized and could not provide the details for the "access" to neighboring fitness areas. So much for showing our friends the cool city of Chicago with great hotels.
April 7, 2014
Rated 2 out of 5 by devnaniums13 Expected more from the W brand
I have stayed at many W hotels around the country before and had wonderful experiences so when I booked by stay at the W Chicago Lakeshore Drive I was expecting the same high standards.
Sad to say I was thoroughly disappointed. The room I had assigned (#925) was down a dirty corridor which was clearly leading up to rooms that were under renovation. The carpet had boot imprints of construction workers, the doors were dented, chipped and otherwise scratched. My room itself was dated looking, and had an extremely noisy air conditioning system which gave me a very restless sleep.
Overall very disappointed with this stay - I expected much better quality control from the W brand.
August 29, 2013
Rated 2 out of 5 by Rm64110 Please
Would like to say something positive but I am irritated. Provided my lifetime platinum number at time of booking. No mention of status at check in, lifetime platinum. Check in person said they don't show me as platinum but she will "fix it". Stuck in a crappy little room with a building so close I could touch it. Asked about upgrade and she said they were already "committed". Code for there's a two bedroom suite they won't let go of. Won't stay here again if I can help it.
August 19, 2013
Rated 2 out of 5 by marcebauer Better after construction
Last year was my first experience at a W hotel and I was blow away. The W City Center was incredible. This year my company booked W Lakeshore because it was closer to our event. We discovered that it was under construction after we arrived and would not be completed until May. The sound of the overall construction could be heard in the rooms sometimes as early as 7 am. The make shift lobby was far from what we had expected from our trip. The rooms were stunning. The staff may have saved our less than perfect experience. Their recommendations on places to eat outside the hotel were right on point. They were very quick to hear our concerns and react in a positive way. My hope is that W Lakeshore will be as stunning as the rest of their hotels once their full renovation is complete.
March 25, 2014
Rated 5 out of 5 by bostonvisitor Energetic vibe, but seems family friendly
Booked to have a get-away for the 4th of July and enjoy the fireworks near Navy Pier. Fantastic location and really comfortable amenities. The lobby was quite active and lively, but not obnoxiously so. We noted families with small children, and the relaxed atmosphere seemed to keep everyone happy, including the toddlers and the hip 20-something guests.
Check-in was delayed slightly with the rush at 3 o'clock, but free drinks were quickly dispatched to again ease things.
Dinner, drinks, and breakfast room service were excellent. Things are pricey, but within expectations for the setting and caliber of hotel.
July 8, 2012
Rated 4 out of 5 by Dash4quilts Close to Navy Pier
The hotel is within walking distance of Navy Pier, shopping and nice dining. Read the website closely and call to book reservation as the hotel is under construction and you may get a room that does not match the discription on the Web. This happened to us, but they tried to make it right.
April 14, 2014
Rated 2 out of 5 by Townsend05 You forgot Bathroom Doors when you remodeled
We purchased two rooms for our weekend stay. We were shocked to learn no bathroom doors! Really? I do not want to shower or go to the bathroom exposed to my children, family, and guests. Very odd! Maybe you just forgot the doors in our rooms?
I realize you are remodeling, but to wake up at 7:30 am to the sound of drilling, sanding and hammering was a bit much. I called the front desk and they responded, "I can bring you up some coffee to help you wake up!"
Our nice veiw was a bit distracting watching the workmen scaffolding back and forth with supplies. Our curtians remained closed - So much for the view!
Not a great experience! Maybe in time this will be a nice hotel , but I would steer clear until it is complete. Although we did get a good laugh or two, three, four..................
March 25, 2014
Rated 1 out of 5 by SPGPlatinumGold Remarkably under par
The decor is deteriorating and the staffs don't seem to notice it. Next door guests were noisy with loud music and no one seemed to care. The elevator carpets were mingy and the place smells a bit moldy.
The gym is old and bar outdated with too many frat guys.
Staffs are friendly, but service quality is subpar compared to neighboring hotels. Hippy music does not make up for the lack in quality. This place is worth below $89 a night with its lack of substance.
November 30, 2012
Rated 2 out of 5 by Lujane88 My Getaway Weekend
So I had an overall good time and my stay was comfortable. I was disturbed by the construction, and my room was not clean when I got back from my time out. I did enjoy having a spa in the hotel and the fitness center was really nice.
April 14, 2014
Rated 5 out of 5 by TeeJayKall Staff + Location + Room Comfort = 5 Stars
The reason I am writing this review is because of the exceptional service we received from the front desk staff, specifically Shayla. She was so very helpful and pleasant, telling about the Acura complimentary shuttle service and mapping out places we wanted to go. I understand this is what to be expected from hotel staff, but her "above and beyond" service came when my husband and I heard a knock at our room door and a waiter delivered a bottle of chilled champagne (on ice) with 2 flutes with a lovely card wishing us a Happy Anniversary. This we believe is true exceptional service. Thanks again, Shayla.
April 22, 2013
Rated 4 out of 5 by KB228 A Wonderful Stay
I stayed at this property for a month while in Chicago on business. I absolutely enjoyed my stay. The only hiccup was that I had to call and request my sheets be changed...the room was being cleaned every day but the sheets were not regularly changed. Other than that, I was pleased with the friendliness of the staff, the extensive room service menu, and the great location. I highly recommend this hotel! Oh, valet parking is WICKED expensive and the garage they use is not heated so don't be surprised when your car is freezing if you visit in the winter. You can't blame the hotel for the seasons though.
April 9, 2013
Rated 2 out of 5 by VLeigh Expected more.
After checking in, were charged double the room rate on our card. Later told this was a hold for incidentals, which is fine, but we should have been notified of this at check-in, which we were not. TV in room was not working. Wanted to order a movie, but could not receive signal to do so. Unacceptable given the price you pay for these rooms. At check-out, we voiced our concerns and were told a manager would contact us later that day. That was three days ago and we still have not received a call. No point now - we will not return. Too many great Chicago hotels to choose from...this is not one of them.
September 17, 2013
Rated 3 out of 5 by michael11 UNDER CONSTRUCTION
Staff tried to overcome challenges of working in temporary areas. Check in process was great on Friday . check out process with questions was painfully slow. Young woman behind check in desk overwhelm with no back up support. People waited in line close to 30 minutes just to check in.On duty management should have been aware of the back up and offered support.
April 7, 2014
Rated 2 out of 5 by ETH207 Avoid room 1725
When I checked into the room, I noticed a bad smell. I tried to ignore it as it was late and I didn't want to be a picky guest. The next morning when I woke up and got out of bed, I stepped onto a soaking wet carpet. It seems the air conditioning unit had been leaking for some time, long enough to crate mold/mildew.
The staff was pleasant about the room change, but the key they gave me for the new room didn't work. I also came to discover the door on the new room didn't latch. The bolt and the entry lock functioned, but that only secured the room when I was in it.
Overall, the staff was nice, but this is the first time I've ever felt compelled to write a negative review for a hotel.
June 9, 2013
Rated 1 out of 5 by jms1 Will never go to W Chicago Lakeshore again
I stayed here on New Year's Eve with my wife and two kids. Boy, what a mistake!! It was completely chaotic, and there was a severe shortage of security personnel. There were fights breaking out everywhere between groups of drunken partiers. I just missed being hit by a glass being thrown at another person in an elevator fight (I was doused by a thrown drink or two however). Not a safe place for anyone, let alone my wife and my kids!!
January 5, 2012
Rated 4 out of 5 by Hoke Solid.
The hotel itself was under renovation, so physically things were slightly below norm: areas were closed off, and there was scaffolding and construction equipment here and there. But the room was great, very comfortable with a wonderful view of the city. Location is superb, and My 11-year-old really enjoyed the pool.
April 8, 2014
Rated 4 out of 5 by RebeccaRaj Maureen went above and beyond to get me my view!
I booked this W because of nostalgia-- when I was a student at Northwestern, we had a formal there. I also really wanted a lake view room. When there was a mistake with my booking-- whomever I spoke to booked me a city room even though I had specified lake, and I didn't notice on the email confirmation-- Maureen in reception went above and beyond and figured out a way to get me a lake view with the king bed I had requested. I even had a great view of Navy Pier. Maureen further accommodated me with a late check out so I could work in the quiet of my room until my car came to take me to the airport.
September 24, 2013
Rated 5 out of 5 by Roxy14 This hotel lwas amazing
When i first booked this hotel, i didnt expect for it to be breathtaking. The decor was very modern and "hip" as they say. Our hotel room was very spacious for two doubles. The bed was amazing. very comfortable. Although we loved the hotel there were a few problems. when we found out valet was 60 a night we had decided on parking the care in a garage and walking back to the hotel. we asked valet and he said there were no parking garages near the hotel. fine. when we walk in the hotel it was beautiful but very dark. you could barely see where you were walking. and there was something under the carpet in front of the elevators because i must of tripped about 3 times walking in.fine.when we finally get to our room there was a huge wet stain by our bed. it smelled of carpet cleaner so someone must have thrown up and washed it quick .When we go down to the restuarant it was very nice but the food was alright and and it was way to exspensive. our waitress did not write anything down and she assured us she knew what our orders were. when we get our plates all of our orders were mixed up. roomservice is very slow. Overall our hotel stay was amazing but the staff needs improvment.
April 14, 2014
Rated 5 out of 5 by Anthony AMAZING W EXPERIENCE
Jackie at the front desk was so helpful and warm and friendly as always. Mike is one of your best ambassadors. And the I love the room, clean and comfortable with an amazing view of the lakefront. I only stay at this hotel when I'm in Chicago. I know there are newer, trendier hotels now, but this has the best location and still feels exclusive. I just wish they'd make it more of a hangout spot at night. The beautiful view the bar at the top has does no justice when there's nobody in there. Regardless, it's kind of nice to have it all to yourself. The staff is great and the hotel is beautiful!
May 26, 2013
Rated 4 out of 5 by momofkids Great Location
Great location - short walk to MI Ave. attractions - was under construction while we were there but didn't affect us too much. Dining room was under staffed and led to a pretty long wait but the staff available were very nice!
April 9, 2014
Rated 5 out of 5 by Joe2012 Fantastic place/dream staff
I just had a wonderful stay at the W on Lakeshore. It's a wonderful location of course, but really what made the stay fantastic was the extremely friendly and attentive staff, from the concierge and front desk staff, to the restaurant and the cleaning staff. Everybody from beginning to end was just superb. The hotel is a serious bargain, and very comfortable. The spa is of course well known. The only thing I thought needed improving was the sky lounge-the staff there was not very attentive, and it's a small room. Otherwise, this is the place to stay in Chicago, and I can't wait to come back
February 21, 2012
Rated 1 out of 5 by Sean74 This Hotel Needs Work!!
I am used to a certain level of luxury after staying at different W properties around the country. This hotel by far is of lesser quality. I know this property is in the process of renovating, and it certainly needs it. Hallways on the floors were dark and outdated. Room is on the smaller side. The bed is not a Heavenly bed, and was uncomfortable. Also, the bed is made with only a sheet and a heavy comforter. The shower configuration is not functional, and water got all over the bathroom floor. Also, what ever happened to a bar of soap?? On a positive, nice view of the lake!
January 9, 2014
Rated 5 out of 5 by KimberlyW Long Time Guest
I've stayed at this W repeatedly over 3 years for business and have been very impressed with the ability of the staff to respond to requests, and constructive criticism. (e.g., the new sign in board for the cardio equipment in the fitness center!) All of the staff is very welcoming, from check-in to valet to housekeeping--I feel like Linda in room service is my guardian angel when I'm there! If the rooms are available, I highly recommend upgrading/requesting a lake view room. Looking out on the water and pier is an unbeatable way to end a stressful day at work, or refresh before the next.
January 21, 2013
Rated 2 out of 5 by Brebre DISAPPOINTED
I was disappointed. wasn't aware of renovations, room wasn't as tidy, issues with getting in the room on several occasions, No bathrooms on the level w/ check in, bar, and restaurant, and plumbing issues at the end of the stay. I HAD SEVERAL STAYS PRIOR AND I WOULD HAVE NEVER EXPECTED THESE ISSUES ;EVEN W/REFRESH AS I WAS TOLD THEY USED ON THEIR SITE FOR RENOVATIONS.. I'm almost certain that HOPEFULLY my next stay will be more pleasurable.. By the way I enjoyed BLISS SPA ( thanks for that day it took my mind off the negatives for awhile )
February 21, 2014
Rated 1 out of 5 by quetta disappointment
I was extremely excited to be staying at the world renowned W Hotel. Upon my arrival, I noticed a beautiful and luxurious hotel with not so friendly staff. The biggest disappointment of them all my was my so called "wonderful" room. The lackluster room was not only small but it was designed with cheap furniture. It did not have the cutting edge décor the W Hotel is known for. In addition, the tub in the bathroom was not that clean. Needless to say, my family and I were not pleased with the W Hotel. I do not mind paying for a luxurious stay, but in this case I did not get my moneys worth
October 15, 2013
Rated 3 out of 5 by hyper33 Suprising
This was my second stay at the W Chicago Lakeshore. I'd like to bring two issues to your attention:
1- the bed I slept in had long blond hairs between the covers and sheets. I don't have long or blond hair. When one sees this, it calls into question the overall cleanliness of the room and the hotel.
2- I called the front desk and spoke with the concierge several times. Every time but one, the person was professional and helpful. The one time I called to ask about the arrival time of the sunrise shuttle to a conference, I was told that there was no such shuttle. When I told the person that I could see there was one on the documentation I had, the person's response was a brusk "I don't have that information."
December 9, 2013
Rated 4 out of 5 by chicagotourist Nicely Surprised
I had read a number of negative reviews and was nervous about going to this hotel given the current state of construction. However, even though the entryway and lounge were a bit pieced together, the staff was friendly and helpful, our rooms were clean and quiet. I could see the need for renovation, as things were a little worn, but overall, everything was nice and our stay was enjoyable. The hotel also has an incredible view and is in the perfect location for Chicago travel. I hope to visit again when the hotel is finished!
February 24, 2014