Rated 3 out of 5 by Terra77 Needs improvement
This hotel looks good at a glance... But closer inspection... Decor is cheap... And needs improvement. The window in the bathroom is weird!! I stayed with my girlfriend and 17 year old son, need more privacy. The beds were comfortable!! The furniture seemed cheap and repainted to look new... The rooms facing the lake were an upgrade of 50 dollars a night and were ready before the others... Seems oddly coincidental... Rip off. The bar was way over priced... Overall good location out weighed the negative.
February 20, 2013
Rated 5 out of 5 by kos301 Great Staff and Stay
The hotel was great and the service was excellent.
November 18, 2013
Rated 3 out of 5 by WhyWhyWhy A noisy stay
We wre on the 32nd floor and when the night club on the 33rd closed around 2am a bunch of noisy people invaded the hallway and woke us up. Then there was a tremenduous thumping, about 10 of them, that made the building shake, all three nights we were there, at around 2:30 am. Ordered a needle and thread and gave up after waiting 20 minutes. It was in the room when we returned 4 hours later so I can only guess how long it took. Otherwise front desk staff, concierge and outside fellows were great.
May 7, 2013
Rated 5 out of 5 by coasterlink Had a great one-night stay
My check-in at the Welcome Desk couldn't have been more pleasant. The location, a few block off North Michigan Avenue and a block from Navy Pier, and with a view of Lake Michigan, is awesome. The room was super cool. I loved the campy retro feel to it. The bed, linens and pillows were all super comfy. The bathroom was cool and the shuttered window between the bathroom and sleeping room is a great way to open things up. The outside HVAC unit is a downer (and the thermostat wasn't very accurate, as you had to set it a few degrees above the desired temperature) and the room had a couple of battle scars including a big area of varnish peeled from the desk and a large nick in the bathtub. My biggest complaint is paying for Internet access. It's 2012 -- that's a utility these days. Get With it W.
August 16, 2012
Rated 2 out of 5 by sharon547 W - What Happened?
The room was ok the lobby is nice. The food at the Wave was AWFUL and the bug on the table was not the highlight of our stay. What was the biggest insult was the total charges of over $1,000 to our credit cards when our bill was only $542. What is with your front desk? I don't have time for this.
The spa is in serious need of update and the technicians doing our manicures were talking badly about the previous customer.
The stay was VERY disappointing.
September 8, 2013
Rated 4 out of 5 by RJS78 Good location. Good service
Stay here frequently. Great location overlooking navy pier and Lake Michigan. Good service, nice patio for lunch. Walking distance to Mag. Mile. Best of all, they honor platinum benefits. I've received platinum suite upgrades a couple of times here. Don't get the common "sorry we're at capacity" story that most hotels give you even though you look on reservations site and there are multiple suites available to book.
Good service. keep up good work
September 12, 2013
Rated 5 out of 5 by Scottedina Weekend Getaway!
This was my second time at this hotel, and this stay was perfect!!
I called ahead to request a certain room type and they delivered, also I left a message for the Acura service and they got right back to me WOW!
Checkin was fast and friendly, actually the best I experience in years, she was super nice and helpful, I also requested a late checkout and her answer was "of course" WOW! Not the usual "were full" or "call down in the morning""
Evey one was great at this hotel!
June 16, 2012
Rated 2 out of 5 by Sammy1919 Needs Improvement
I stayed at the hotel because of an event there. I found the room werd with the opening in the bathroom, the food at the event was not good - the appetizers were the best of the whole meal. The service at the event was good but the rest of the hotel was not. When checking out, they woud not honor a discount coupon for parking of 22.00. They gave me a $5 discount instead, so in reality I was punished for staying overnight - very poor customer service
September 4, 2013
Rated 2 out of 5 by guest1234567890 review
I have stayed at this hotel a few times, but did not have the same experience as usual. The room was not stocked with bathroom amenities as it usually is. Also, the hotel water shut off while I was showering. There was little apology or acknowledgement of the inconvenience.
October 30, 2013
Rated 5 out of 5 by ISUJody W is Family Friendly
I was pleasantly surprised that the W was so Family Friendly. The pool on the 7th floor was great for our 4 children and the 2 rooms were big enough for our group of eight. We were dropped off at Navy Pier and then decided to take the 5 minute walk back to the W. Michigan Avenue was a short walk away and there was even a McDonalds around the corner just 2 blocks away. The view of Lake Michigan and Navy pier was fantastic. The bar on the 33rd floor was a nice size and the night life reminded me of a upscale atmosphere in a New York setting. Men and women dressed for a night on the town. Plenty of eye candy if you know what I mean. Overall a great place for the business traveler or a family with children or a couple looking for romance or just a great place for some good night life. Highly recommend the W.
March 26, 2013
Rated 5 out of 5 by DJDJ Top W
Everything about this W is great - the location is perfect - beautiful view of lake Michigan, running trails, blocks from great restaurants. I only interacted with the staff on check-in and when looking for a place to watch a game. In both instances they were genuinely helpful (room was not ready at check-in). The fitness center is better than most - good equipment and a decent size. The overall feel is fantastic - allot going on while very relaxed atmosphere. Highly recommend.
April 29, 2012
Rated 5 out of 5 by chantelltinamarie Wow Factor
I am a full-time student and I also work full-time. So I don't get to travel much. But last year for my Birthday I stayed @ The W Hotel Lakeshore now I'm staying there again for my Best Friend and I joint Celebration this Feb. 3! I'm sure she will love the hotel just as I do. I loved the hotel so mcuh my cousin decided to celebrate her birthday @ the W Hotel Lakeshore this past November with me and two of her friends. What makes the W Hotel such a Wonderful place to stay would have to be the upscale setting with its hip twist! The sky bar was nice and it gave us a chance to mix and mingle, room service was very quick and accurate, and kuddos to the ladies at the spa they where assume!!!! Wait......can't forget we were able to walk to the Magnificent Mile and other great attractions!!!! Best Hotel Ever!!!!!!
January 19, 2012
Rated 5 out of 5 by Patrick65 The W Lakeshore is the best!
We had the best time in Chicago at the W Lakeshore. From the minute we checked in to the time we left, the staff here could not have been better. Ali in Concierge Services arranged great meals out for us every evening; all in different areas and unique venues to make our weekend perfect. Phillip in the dinning area made our breakfast experience perfect and we had lovely late afternoon drinks on the lobby terrace. We would highly recommend the W Lakeshore in Chicago.
July 17, 2013
Rated 3 out of 5 by Stav My experience
I came into Chicago for one day because I had a training for work. I got the to hotel I checked and got my room key . I rushed into the room so I can shower and get ready for my meeting. When I got to the room the room was dirty. There was linens from the previous guest on the floor along with used tissue. The bathroom was filthy there was urine and used toilet paper in the toilet. I was disgusted . Because of that they had to give me another room . This whole process took about an hour between calling the managers him coming to the room and me getting another room . I missed my training. So I wasted my time and money for no reason. They comped the room but there still was lost airfare. This was a wasted trip. And the w hotel staff made me miss my training . And the room they replaced me with was not very clean
March 23, 2013
Rated 2 out of 5 by steve616 review
The hotel rooms were shabby, light fixtures(room1723) were paper and cotton wraps, some lights in the bathroom did not work. The hotel provided 1 small bar of soap to be shared between the shower and the sink, there were no robes. The amenities seem to be what I would expect from a less expensive hotel.
October 21, 2013
Rated 5 out of 5 by Jlpb Staff elevates this hotel from good to excellent
The best parts of this hotel are: the friendly attentive staff, the style, the fact that it is popular and ppl are actually around the bar/restaurant/lobby, the gym/pool, the location, and the great view.
Yes the rooms are small and in general the hotel could use some renovation/updating, but this is true of most hotels downtown Chicago. With that in mind I would choose to stay here again because the staff more than made up for the actual building.
September 4, 2012
Rated 3 out of 5 Medicrity
I have stayed at this W several times over the last several years and really felt like things are getting very middle of the road and especially for a Platinum member. Concierge took 2 days to return an email, check in "upgraded" me to a Lake view, but the room had two beds instead of a king, it has been many visits since I actually received a suite, and it is $10.00 for a coffee delivered to your room with breakfast. I like this hotel, but just seems ho hum anymore.
November 19, 2012
Rated 4 out of 5 by momofp4 Overall Good.
I was a little disappointed, more because my own expectations were probably too high. Overall, it is a nice place to stay and if you would like to be close to Navy Pier and the lakefront then it fits the bill. If you would like to enjoy more shopping and theater activities and can't do much walking, it may be a bit too far. I'm nine months pregnant so the walk to some things was a bit of a workout but I made it! Good thing there were plenty of cabs at anytime of day. I didn't use any of the other amenities. There is a very young and vibrant atmosphere, I brought my 19yo daughter for her birthday but I don't think it would be a place that I would go to for romance with the hubby. I think that depends on the couple, we're not over 40 but it wouldn't suit our personalities. I saw plenty of others that seemed to enjoy it though.
July 24, 2012
Rated 5 out of 5 by kwhitesure Feel At Home!
We come into Chicago a couple times a month and the W is one of my favorite places to stay. the location is great, especially to Navy Pier and the staff always makes us feel at home. I would recommend this hotel to anybody. However, I have one suggestion. For whatever reason, there are not coffee makers in the rooms. I don't understand this, as I have never stayed in a hotel...even overseas...that doesn't. They don't charge you to use one..however they also don't ask you when you check in if you would like one. Since you probably don't know there is not one in the room...you don't realize it until you get up in the morning to have a cup. I think if they are not going to have them in the room they should at least make a point of asking. Other than that it is absolutely great and adds a little more pleasure to your Chicago visit.
May 5, 2013
Rated 5 out of 5 by FBERKNM Great service, good facilities
As a frequent business traveler, I normally stay away from W hotels. However this hotel is not nearly as loud as most W hotels. My wife and I traveled to Chicago recently and stayed here for the spa.
The spa faciities and service were great. But even better was the staff service for my wife. She had a broken foot at the time and needed alot of additional help when I was in meetings. The service was top flight. The room and location were both great as well.
February 6, 2012
Rated 3 out of 5 by Teresa1119 Room Lacking
Upon check-in I, the remote for TV did not work. It took 45 minutes to get a remote. Then as I was getting ready for an important event, I discovered the hair dryer was missing from the bathroom. I had to make 4 calls to the desk to get a dryer. Each time, I was told there was a dryer in the bathroom, although I repeatedly told them there was not. It took another 45 minutes to get a dryer, by that tie, my hair had dried.
August 26, 2013
Rated 2 out of 5 by andy Adequate but not great
I recently stayed at the W Hotel, Chicago Lakeshore. The room was clean and comfortable but in need of minor attention i.e. chipped paint, stained bed comforter.
The room is generous in size and located well. However, room service is ridiculous. The menu is located only on the television, but you cannot order via television. A cheese quesadilla and small house salad cost $39, which I find outrageous. Also, internet is 14.95 per day and no in room coffee.
April 11, 2013
Rated 5 out of 5 by travelpro The Staff are above and beyond!
As a frequent traveler, I give the W Lakeshore the highest rating. From start to finish the staff went over the top to ensure that I had everything I could possibly need. And seriously... we had some odd requests: our jogging stroller had a flat tire- the Wheels group not only pulled it out of my car, but pumped it up, and brought it to my room, all without me asking.Every single member of the staff were beyond helpful and I will come back frequently!
June 10, 2012
Rated 4 out of 5 by dlpucc Poor shower design
I did not find the shower design using only one hand held shower head to be as enjoyable as a traditional shower with hand hand device. Additionally the hand held was worn and engaged it;s holder in a haphazard manner making it a bit uncontrolled.
October 22, 2013
Rated 5 out of 5 by Mikey There often for work
Hotel is next door to my Corp office for work...there often...ck in is quik...always have an upgrade for me :)...suites are nice and spacious... bathrooms could be a bit bigger but not to small either...room service is fast and simple but good...
lobby bar can be a bit loud if you hang out there and the local area is great for people watching...staff is very conscious of your needs and you rarely have to ask twice....will definately keep repeating
November 17, 2011
Rated 2 out of 5 by eliteSPGmember Unimpressed ... below W Hotel standards
Unfortunately, my recent stay at the Chicago Lakeshore hotel left quite a bit to be desired. This brand generally delivers a high level of service & room quality for all guests, and even more for elite SPG members. During my stay, the hotel staff delivered the bare minimum in terms of service & did not exactly hold to the "whatever whenever" mantra. In addition, the rooms where not comfortable given the premium classification of this hotel.
October 8, 2012
Rated 4 out of 5 by graucous Amazing wedding. We and our guests loved it.
We threw an incredible wedding for ourselves at the W Chicago Lakeshore. The hotel was a big hit with our guests.
The staff is incredibly friendly and helpful. The catering/sales/event planning staff is top notch and helped us pull off an insanely fun, classy and beautiful wedding reception.
The rooms are comfortably appointed and well designed. The rooms on lower floors overlooking the city do not have a great view. The higher-level floors overlooking the city or lake have GREAT views.
The top floor event room where we threw our wedding was incredible with nearly 360 degree views of the skyline and lake.
The hotel is a little bit of a walk from Michigan avenue, but I understand that the provide free drop off to the Michigan Avenue area for all guests and also provide free Acura car service for all guests within a five mile radius of the hotel.
May 23, 2013
Rated 3 out of 5 by Yneri12 Beautiful hotel, awful staff
My boyfriend and I had to fly to Chicago to visit my family. Unfortunately, we were on different flights and my boyfriend's flight was cancelled due to a winter storm. Since the reservation was in his name he called the hotel to let them know I would be checking in. They assured him that was fine. I called the hotel when I landed, and was told I could not check in. It was the middle of the night, and I had to pay to stay at another hotel. The next day my boyfriend and I both spoke with the hotel and they denied ever telling me I could not check in. I asked for a refund for the night that they did not allow me to stay there and they refused. The man at the front desk was extremely rude and insisted that I made the whole thing up. I visit Chicago several times a year, and even though this hotel is beautiful and has a great view I will never return.
February 16, 2013
Rated 5 out of 5 by Baye OUR VIEW WAS GREAT
THE VIEW FROM OUR WAS GREAT AND THE STAFF WAS EXCELLENT. THEY PAID ATTENTION TO EVERY LITTLE DETAIL.
October 29, 2013
Rated 5 out of 5 by Robinstar Linda in IRD and Steve in Whatever/Whenever should be poster children for Whatever/Whenever Service!
Linda in IRD and Steve in WHATEVER/WHENEVER are the absolute best! Linda identified that I was under strict time constraints and with the help of Steve they organized pizza, popcorn and beef pickup for me. Steve picked up a few items before his shift started! What awesome teamwork. They both should give a, "making memories course". Thanks Linda and Steve, other W's could learn a lot from you both...I will definitely spread the word!
June 19, 2012