W Chicago - Lakeshore

  • 644 North Lake Shore Drive
  • Chicago,
  • Illinois
  • 60611-3017
  • USA
  • Karte

Zimmer & Preise

  • Falls der Aufenthalt mehr als 90 Tage umfasst, rufen Sie bitte unter +(1) 866 539 3446 an.
  • Sie können nur 550 Tage im Voraus buchen.
  • Bitte überprüfen Sie Ihre Daten.
1 Zimmer 1 Zimmer , 1 Erwachsener 1 Erwachsene , 1 Kind 0 Kinder
Rated 3.7 out of 5 by 129 reviewers.
Rated 2 out of 5 by Anti-spg elite First of all I should have listened to the bad reviews here. Now I find myself confirming them. I'm spg Platinum. First, forget about upgrade. During check-in, they tried to downgrade me. I put in 4pm check out and was told check out at 12 until I requested again. Contrary to popular demand, I requested city view and they put me on lake view as an "upgrade". Base member in front of me got a corner room by the way. Then my room don't have toilet paper, called ask for it, nothing arrived. I ended up using the facial napkins. Comes "continental" breakfast, they have limited options, $5 upgrade to something cooked which is no big deal. But then the server ignored me the whole time, no drink refill or anything. They're so preoccupied with regularly paying customers. This is the first time I left ZERO tip by the way. They then tried to charge me for the breakfast that should have been free, charging more than the buffet actually (I gave them my voucher). Last but not the least, my room key deactivated before 4pm check out. Have to fall in line to get new ones. They seem to be nice to other customers. I felt like they see platinum guests as liability. Stay away from this if you're spg elite. I'm not going back to this property. Still love spg though. November 22, 2015
Rated 5 out of 5 by It's luxury for sure Loved everything about my stay , from the point of stepping inside the hotel all the away to stepping out . Staff were more than amazing room was comfortable , and the queen bed was big enough to fit 2 ppl . It was clean modern and made it worth every cent . I had the starhot rate , but I was still treated like a queen , the greater me with an honest smile and an open heart . Loved the smallest details of the hotel especially the mates that they change in the elevators 3 times a day -good morning, good afternoon, and good evening- that's one detail among a lot of other ones that I loved . The only thing that I was kinda disappointed in was the breakfast it was kind of dry and didn't have the W taste to it . Everything else is just perfect and i will absolutely come back with no doubt . November 20, 2015
Rated 2 out of 5 by Doesn't Feel like a W I am SPG Platinum and travel for work and leisure. I have stayed at this property many times even before the recent renovation. The hotel looks nice but having stayed in many of the W hotels in major cities this is my least favorite by far. Lets start with the check in... Having a sign that says spg and not truly dedicating a separate check in line for gold and platinum members isn't the coolest. It took forever to check in and that line is what i look forward to when I have just gotten off of a plane. Next I get to my room parched and started looking around for the mini bar. No mini bar (well actually it seems to still be there but permanently sealed with a large screw....no munchie box...where am I?? I call whatever whenever to find out whats going on and they let me know that the hotel has done away with the mini bar/fridge and the snacks BUT you can come down to a grab and go to get what you need and take it back to the room... and wait in that check in line again??? ABSOLUTELY NOT. So i found myself walking to the convenience store down the street to get snacks. Then there is room service - the whatever whenever agent gave me the hardest time when I asked for a bucket of ice with my meal. Primarily because I like cold drinks late at night. He let me know that there was an ice bucket in my room and an ice machine down the hall. I responded with I know there is a bucket and I am asking for a bucket of ice to be delivered with my meal....Again where am I? I will say that the Windy city isn't the most inexpensive when it comes to hotels and I will look at other starwood properties before considering this one again... October 21, 2015
Rated 5 out of 5 by Great hotel Lovely visit at this property. Right on the waterfront in a convenient, if not completely central location. Room, staff and food were great. October 20, 2015
Rated 3 out of 5 by Nice renovations, staff at the Whatever desk needs some work The recent renovations looks nice. Lobby and rooms. Did the SPG keyless checkin with the app and went straight to room which was nice. Went to the concierge desk later that night to pick up package that was delivered (my only staff interaction during my stay). Guy at the desk was not very cordial at all. Made zero effort to help. Told me no package was there for me. I kept asking him to check. He walked to the back office and lo and behold he came right back out with my package.... October 14, 2015
Rated 1 out of 5 by No Accountability We recently attended a wedding ceremony at the The W - Lakeshore on 8/29. We had a great time, however, we did experience a few challenges. While most of the issues were addressed, we still have not resolved the primary issue of concern. Our 3 sons joined us for the wedding. During the dinner, I had them take off their jackets and drape them over the back of their chairs. As the night progressed, my wife and I forgot about the jackets as we were far more focused on the wedding, kids, etc. We realized the following morning on the way home that we forgot the jackets. I called and left a message for someone to follow up with us. Since then, my wife and I have talked to security, 2 different managers and the GM. We are now approaching 2 months with no resolution. I cannot accept that the jackets have disappeared. I can certainly understand if 1 was misplaced or even an adult jacket mix up, but these are 3 children's jackets that are missing. To me, this translates to carelessness and a lack of accountability. This theory was certainly validated by the lack of follow through by your staff. I've been a long time and loyal Starwood member for good reason. Your properties always offer a quality experience regardless of the brand. Unfortunately, The W - Lakeshore is a far cry from this standard. October 12, 2015
Rated 1 out of 5 by The worst W I have ever stayed at Rooms had paint chips and marks all over the walls. I felt like I was in an upscale motel room with cheesy furniture. The bathroom was very tiny. As a gold member, I get a lot more recognition than I did at this hotel. I would never recommend this hotel to anyone - I have stayed in a lot of W Hotels and this was opposite of my usual experience. The only good thing was the view of the lake and proximity to Michigan Ave October 12, 2015
Rated 5 out of 5 by Great location and view Overlooking the lake; beautiful property, staff very friendly and accommodating, shops restsurants and museums all walking distance. Very close to the magnificent mile. We walked everywhere September 20, 2015
  • 2015-11-30 T08:15:14.034-06:00
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