Rated 2 out of 5 by Sue77 The fan in the room never turned off.
I stay at this hotel with my mom. I realized that the fan never stop at 5 am. They gave us a room that the fan/air condition/heater is not working correctly. So I called the information desk and they let me know how to turn off, but it did not work. So finally an engineer came over to look at and fixed it. So I slept the whole night with the noisy sound from fan. And in the morning, I told a person at the front desk about this, and she said " i apologized " without smiling. So It was my horrible experience with "W" that I never expected.
May 18, 2013
Rated 3 out of 5 by Puchay Rooms need refreshed
A/C unit in room chirped like a bird, staff unable to fully repair it.
May 22, 2013
Rated 4 out of 5 by Picacyn LOVE the view
You cannot beat the location/view for this hotel. Sat outside one night and had dinner and looked out over the lake. Walking distance from the Navy Pier and the Mag Mile. Cool vibe at the bar. Have only stayed here twice and will try to stay here each time I am in Chicago (at least during warm weather)
May 21, 2013
Rated 5 out of 5 by CAPTAINVISITOR RECOMMENDATION
I strongly recommend that a Hotel of the stature of the W that the towels in the rooms be of a softer material, the towels provided were of an inferior quality and that of a less reputable Hotel chain.
Also, housekeeping could have done a slighty better job of throwing trash away that was left on the dresser, which anyone could see was actually trash.
Otherwise an excellent Hotel!
May 20, 2013
Rated 5 out of 5 by Husker750 Great Hotel
If you are looking for excitment in a hotel and Chicago, this is a great place to stay. Close to shops, restaurants and bars. If you are looking for a quiet hotel, this is not for you. The hotel is full of excitment and a great vibe. Overall a great place to stay. The bathroom in the room is a little strange with the shutters that open up into the room. But not a huge deal.
May 20, 2013
Rated 4 out of 5 by pmlm Friendly Staff
Although the place was very crowded due to events there, the staff was wonderful and accomodating. The lobby however, was so packed and it was hard to find anywhere to stand while you had to wait.
May 20, 2013
Rated 1 out of 5 by FOOLEDME tHE HOTEL SERVICE VIRTUALLY NONE EXIXTANCE
tHE HOTLE SERVICE WAS TERRIBLE. i WILL NEVER STAY THER AGAIN. tHERE WAS LONG CHECK IN LINES. wHEN i NEEDED MY KEY REVALIDATED IT TOOK 30 MINUTES. tHE STAFF WAS RUDE AND INCONSIERATE. wHEN i CHECKED OUT IT WAS GOING TO TAKE ME OVER 30 MINUTES TO GET A BILL BECASUE THER WAS ONLY ONE PERSON ON THE DESK CHEKING OUT PEOPLE (ALTHOUGH THERE WAS A PERSON SITTING AT A DESTK AND ANOTHE BEHIND THE RESERVATION AREA WHO WERE DOING NOTHING. THE GUY AT THE DESK TOLD US THEY WOULD SEND US THE BILL IF WE WANTED TODO THAT (WELL WEHAD NO CHOICE). i WAITED FOR A WEEK BUT YOU DID NOT SENDF ME A BILL. mY ADMINISTRAVIE ASSISTANCE CALLED AND W
May 7, 2013
Rated 5 out of 5 by Mar65 Wonderful time
I've had massages frequently over the last years. I had the best ever at the Bliss spa.
Our flight into Chicago was very early. We expected to check our luggage until check-in. We were given an available room immediate;ly - how wonderful.
The breakfast in The Wave restaurant was excellent.
May 15, 2013