Rated 1 out of 5 by Anonymous220 Worst W
My room had drilling noise so loud that even TV at full volume could not mask it. Tried calling down and took and hour for the manager Sasha to get back and say there is nothing we can do.
I will never come back.
If you are reading this, do no make the same mistake we did of staying here.
Corporate complaint filed.
April 12, 2014
Rated 4 out of 5 by Mistert2 Construction, Late Check-out, and Rate issues.
The hotel is in a state of remodel. I was not bothered in my hotel room, nor did it prevent me from an enjoyable time. The Front Desk had some unusual issues, but it only hampered check-in.
The room was ultra clean. The view of Lake Michigan was amazing. The bed was incredibly comfy. The elevators came quickly. The staff was pleasant.
The extra surprise this time was room service. My wife ordered up coffee, ice water, and cream. The service was fast, the coffee was amazing, and I was happy. The cost was pricey, but I could enjoy the coffee in the terry cloth robe watching Lake Michigan bobble in the distance.
April 14, 2014
Rated 1 out of 5 by kpetty Worst W stay ever
It's OK I wasn't made aware construction was taking place... When I arrived, No staff out front to simply tell guests what's going on and how to navigate the challenging entrance. Once I found the reception desk, I was asked to go into a mtg room, where the receptionist told me, "No, I'm the concierge"... Back out and finally was checked in. Not welcoming AT ALL.
Service was clearly, also under construction.
April 17, 2014
Rated 2 out of 5 by Erik80 under remodel
I stayed here for a short business trip. I was unaware that the hotel was under construction. The front entrance was very confusing. I woke up in the morning to people outside my window drilling into the walls. I don't think the experience was worth the money I paid. You stay at W for the vibe and atmosphere. With the place under construction, it was not the same.
April 17, 2014
Rated 2 out of 5 by CShane80 Hotel Construction
It was difficult to move around this hotel given the comprehensive construction.
April 18, 2014
Rated 3 out of 5 by MKB1030 Construction?!?!?!
I booked the W Lakeshore as the hotel for my wedding guests. At the time of booking, there was no mention that the hotel lobby and bar would be under construction. Furthermore, I was told that there was a fleet of cars available to transport guests between the hotel and our reception. That was not the case when our guests inquired at the from desk. I was embarrassed for guaranteeing transportation that was ultimately unavailable.
Overall, I was very disappointed with the communication from the W Lakeshore staff. While I can appreciate that construction may occur, I should have been notified prior to signing a contract.
April 8, 2014
Rated 2 out of 5 by Polly69 Nice Hotels but wait till improvements are done
The hotel is centrally located and close to Navy Pier.
We had to wait for 2 hours to get checked in as there were no rooms available. No one offered us a drink or anything to help ease the waiting in the make shift lobby. Once we were checked in, the rooms are very nice and the rest of the trip went as planned.
April 15, 2014
Rated 3 out of 5 by DavidG10 Remodeling woes
Usually love the Lakeshore W! Thought I'd scored quite a deal at $175/night plus taxes recently. Only to realize upon arrival the deal came with a huge asterisk: lobby completely under remodeling. Happy to have a great nightly rate, but would have chosen another hotel had I known. Felt compelled to go straight to room each night. Wish I'd been made aware...
Note: construction did not affect my sleep.
April 14, 2014