W Chicago - Lakeshore

  • 644 North Lake Shore Drive
  • Chicago,
  • Illinois
  • 60611-3017
  • Estados Unidos
  • Mapa

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  • Para hospedajes de más de 90 días, llame al 866-539-3446.
  • Solamente puede reservar con 550 días de anticipación.
  • Vuelva a revisar las fechas.
1 habitación 1 habitaciones , 1 adulto 1 adultos , 1 niño 0 niños
Rated 3.8 out of 5 by 116 reviewers.
Rated 3 out of 5 by Less than expected We've stayed for 4 nights in 2 rooms. The receptionist who greeted us was really nice and gave us the exact rooms we asked him for. This was about it for the positive feeling of the stay in this hotel. To start with, when you're trying to reach someone from the staff by the phone, expect to spend at least 20 mins (that's exactly what took me to order room service!!!) or you'll have to even go to the reception because no one picks up (especially the concierge!) Talking about the concierge, I wouldn't say that any of them really helped us finding a nice place to eat and when it came to a real issue that we needed help with - they were incompetent and again we had to deal it with ourselves. As I said we stayed in 2 rooms, each with 2 queen beds and we had only one shower kit and one robe per room (eventually it was brought to us after we asked for it twice). The internet didn't work for 2 out of 4 days. The cleaning ladies are slow and don't do well their jobs. Honestly this hotel doesn't reach the W standards (and I've stayed in quiet few of them). August 20, 2015
Rated 5 out of 5 by Amazing hotel, amazing service, amazing views! This hotel is truly stunning to look at- inside and out. The service of all the staff though, take it to a whole new level. August 5, 2015
Rated 3 out of 5 by Didn't feel Wonderful Check in was horrible. The clerk was new and took 25 minutes to check us in. He asked for my credit card 5 times and had to get others to help throughout the process. We stood waiting and no explanation was given. When we finally asked for a supervisor they said it was a glitch in the system and we were given 2 drink tickets, however I don't drink. This visit was not the usual SPG, make you feel special service. In addition, he refused to take our bags to hold, and told us to look for a guy in a white polo, however another clerk next to us held her guest luggage. We visit 2-3 times a year and this was not our ordinary SPG wonderful service. Feeling disappointed. August 3, 2015
Rated 5 out of 5 by Fantastic hotel Starwood hotel's always exceed our expectations. Best customer service around. July 29, 2015
Rated 4 out of 5 by My Recent Stay Our room was clean and the staff was friendly. Our first stay at a W. July 13, 2015
Rated 1 out of 5 by Stay Canceled and Staff Unhelpful I was originally staying two nights at the W, but on the first night I asked to extend my stay. The lady at the front desk said that my stay was extended, but when I went to use my card on Thursday I was kept from my room. I spoke to the manager and apparently I was supposed to be on an email list to extend but was never confirmed. They were overbooked so I could only stay if I paid $799. A coworker of mine was staying on the same dates and extended his stay the same way I had asked to extend, except he did it one day AFTER me. If I was on an email list, why wasn't I contacted about the availability? Security escorted me to my room to pack and I was kicked out to find a hotel at 10pm except everywhere except Midway AIrport was sold out because of a convention. June 25, 2015
Rated 5 out of 5 by Perfect Location and Amazing Staff The W Lakeshore is the best location in Chicago. It is walking distance from almost all of the downtown attractions,and just a $5 cab ride from the rest. The staff was the best I have experienced; fast, responsive, and friendly. The hotel is beautiful and the rooms are comfortable and amazingly modern. The bar/lobby is a nice social gathering place. Get a room with a view of the lake and Navy Pier. I don't think I will ever stay anywhere else when visiting Chicago again. June 23, 2015
Rated 3 out of 5 by Great property but staff needs training This used to be my go-to property in Chicago with over 100 nights. I haven't been back in a few years but was disappointed by the service this time. This property in itself was as I remembered but the staff was inattentive and even rude. Specifically, simple requests made to the front desk/room service were not met until a second call and comments like "why is this person in such a rush, it's not like he/she is leaving tonight" were heard regarding a customer request. If you're a low maintenance traveler, this property is still great but the level of hospitality did not meet expectations. June 14, 2015
  • 2015-08-29T09:21:38.127-05:00
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