Rated 3 out of 5 by Dodger32 Great Location/food but has a few issues
The Hotel is located in a beautiful setting on Lakeshore Drive with excellent views of Lake Michigan. The food was very good and food staff were excellent in their service. Two negative issues: 1) We must have had a room that was under construction because we had cables and wires hanging down from the ceiling and NO bathroom door. 2) Also, we parked our car with the parking staff that greeted us upon our arrival. The charge was $62 per night. Highly excessive for Hotel guests and no mention of it upon arrival. When I inquired with the front desk staff upon check out they were less than helpful in resolving the $124 parking bill for two nights.
August 11, 2014
Rated 5 out of 5 by mkb33 Almost perfect
My stay was almost perfect. I was there for a wedding and did not receive the welcome bag at check-in, nor did anyone else with our group. This was rectified through action of the sales manager (Rachel) and it was delivered while we were out.
August 14, 2014
Rated 4 out of 5 by Marcus Great hotel for business and pleasure
I've stayed at this hotel many times in the past- the most recent stay in July 2014. It's usually my go-to place in Chicago because it's close to the action- but far enough removed so I can relax and not be surrounded by mobs of tourists. The hotel was recently renovated so it has a new, more chic flashy appearance. The location of this hotel is close to the Navy Pier but about 10 minute walk from Michigan Ave. The quality of the food at the hotel is excellent- probably the best you'll find within a 10 minute walk radius; the gym is well equipped; and an unobstructed lake view was a welcome reprieve from the high paced urban jungle of Chicago.
August 2, 2014
Rated 5 out of 5 by Sherry29 The wonderful W
The staff is customer focused! From reservations, to house keeping the staff exceled at providing the best customer service possible. The hotel renovation was amazing. Beautiful lake front property with easy access to the best of Chicago offerings. Wouldn't stay anywhere else!
August 13, 2014
Rated 3 out of 5 by Kevin5796 Keep your bags
Great hotel and location, but don't expect much from a service standpoint. We left a bag with the bell desk and returned hours later, being told to call the number on the tag for retrieval. After 3 calls and 45 minutes, we had to go to the bell desk and search through the rooms with the staff for our bags, having then realized that they never even tried yet. For the price of this hotel, you'd expect better service.
August 11, 2014
Rated 5 out of 5 by JesusSaves Very Good
Nice staff make the difference
July 31, 2014
Rated 4 out of 5 by spin2323 spin
Great hotel. Young, hip & lively lobby. Hallways upstairs and rooms a little dark.
August 12, 2014
Rated 5 out of 5 by AE80 Fantastic upgrade
After reading many reviews critical of the ongoing renovations, I was a bit nervous about staying at the hotel. But upon arrival (late Friday evening), everything appeared to be complete, and the main bar/lounge area was packed with patrons.
We were immediately offered an upgrade to their only available premium room, which happened to be a Wow suite -- and it was incredible. One of the high points of the trip.
Room service -- for both a late night dinner and an early morning breakfast -- was fast, delicious and courteous.
The suite has an unobstructed view of Lake Michigan and a -- somewhat scandalous -- shower overlooking the main living area.
Was very, very impressed overall -- so far, this is the best W we have stayed at.
August 6, 2014