Rated 4 out of 5 by Midwest78 Great spot!
This hotel is in a great location with a wonderful view of the Navy Pier. Loved the fitness center - well appointed with little extras though the apples and Bliss towelettes weren't there Sunday morning. That was a bit disappointing.
January 26, 2016
Rated 3 out of 5 by GoToIbiza summer only
simply put, this hotel is well located by navy pier and the lake and makes for a great summer spot... but during the winter, it becomes an isolated hotel with little activity around it, as most bars/restaurants are blocks away (nothing is convenient to this location when its cold other than Northwestern Hospital)
Also, bar on top floor of hotel is now a meeting and event venue, so your only choice of a bar is in the lobby bar/restaurant. I've visited this hotel and its restaurants and bars over the years since it opened, and as of now, i would only consider staying here in the summer when the lakefront location is more of use.
January 20, 2016
Rated 1 out of 5 by ShiveringShower Great view. That's about it...
Prior to choosing this hotel, I was a little worried after reading some of the online reviews. I decided to take a chance, as I'm aware that people can be rather dramatic in online reviews. I wanted a room with a great lake view. This hotel definitely has that, but that's about it. Bar was cool, but crazy expensive, although that's no surprise. Tried to shower after returning back to the room late, but the water was scalding hot and unable to be adjusted. I called the front desk to request some assistance, and was told someone would be right there. Nobody ever came, but the next morning, there was no hot water at all. Was this some sort of joke? I again called and was told it would be handled. That night and the next day, only ice cold water. We tried to get room service late on Saturday night, and was told "we are out of everything". At that point, I just gave up. A place that boasts about 4 star service and accommodations, and prices that are according to that claim, do they really need to screw the refrigerator shut? The view was outstanding, and the decor was pleasant. The bed was comfortable, but noise from above and next door was irritating. I never write online reviews, but felt this experience deserved to be shared. There are plenty of really nice upscale hotels in Chicago. I suggest you keep looking.
January 18, 2016
Rated 5 out of 5 by SF989 Great Hotel and Great Location
Reserved one night, upgraded to a lakeview room.
Will consider staying at this property again.
January 6, 2016
Rated 4 out of 5 by LKRA8 Wasnt Sure What To Expect
I've never stayed at W Chicago before but it was highly recommended by Navy Pier. The feel is very modern and a bit cluttered with the front desk, bar and restaurant all in the same lobby. I thought the restaurant might be higher for a better view, but you just see busy Lake Shore Drive. Valet was overpriced, especially since there is an enclosed parking garage just next door to the hotel. Overall it was a nice place and when our TV didn't seem to work, they had a technician at our door within minutes. I loved the prompt service.
January 5, 2016
Rated 5 out of 5 by mark194 Great Staff
Daniel checked me in and I had requested an amenitiy (that was clearly for my girlfriend) upon check in I asked if he received my request. He saw she was standing next to me so without spoling the surprise, he subtly assured me that he did. We later ordered IRD and the women who brought up our order was extreamly friendly (I want to say her name was rachel, but I'm not the best with remembering names) I was definitely treated like one of their own. After staying at serval different hotels I can tell you that a stay at a W hotel is unlike anything else.
December 14, 2015
Rated 4 out of 5 by Dawudi Almost Perfect
I enjoyed my first time in Chicago. The hotel was beautiful and so was my room. Aronta was great, every time I called and gave me some great tips on where to go for my first time. The only negative was the fact that I responded to the W Insider's email with a question regarding dinner days before my arrival and I have yet to get a response. Also, no one recognized my SPG status. But those things aside, it was a great trip.
December 9, 2015
Rated 4 out of 5 by Shy1010 Nice Experience for the Family.
Nice experience. Double rooms a bit tight. I didn't have a small refrigerator and microwave as listed. I had to request one. The pool, workout room and deck was amazing. The Valet staff was good. The Whatever/Whenever Group was AMAZING!!! They make this hotel go from good to great!
November 29, 2015