• アメリカ合衆国
  • 60611-3017
  • イリノイ,
  • シカゴ
  • 644 North Lake Shore Drive
  • マップ








Rated 3.4 out of 5 by 497 reviewers.
Rated 2 out of 5 by Extremely poor management and overall service SPG Platinum member and hotel overbooked and as flight delayed and only arrived after midnight into hotel moved me to another hotel. Whilst new hotel was nice it was a massive hassle. When returned to hotel for rest of stay no contact was made by management relating to issue plus to add to challenge no water in rooms. Contacted reception twice about it and no response....Would highly recommend that SPG members consider another hotel in Chicago as choices are pretty good and this has to be one of worst I have ever stayed at and now close to being Life Time Platinum. July 19, 2014
Rated 1 out of 5 Not worth the money Cons: - Very long check in time - Long waits for a hotel elevator - The room has no closet or hooks to hang clothes (i.e. dress/pants/shirts/suits) - The security safe is 'discreetly' placed in the middle of the dresser top surface - The ironing board is just leaning up against a wall - The washroom has one hook for a robe, but no place to hang a body towel or hand towel - The sink design never allows for the water to fully drain (i.e. standing water is always present) - The air conditioning unit has the sweet sound of a 747 engine - Some pot lights in the room missing finished housing - Some pot lights had no bulb at all - dirty glasses no replaced after room cleaning Pro: -attentive staff July 21, 2014
Rated 1 out of 5 by Girls Trip Arriving @ the hotel was chaotic, line was almost out of the front door trying to check in. Received room on 10th floor across from another guest room that was being renovated daily. NOT only was I interrupted multiple times during the day by the construction noise but the smells from construction progressed into daily allergy headaches. The 10th floor was also notorious for loud guests and children running the hallways nightly. Guests in our adjoining room arrived early in the morning and I could hear their conversation through the walls as if I was in their room. Needless to say, I need a vacation from my girls trip to catch up on relaxation and rest. July 18, 2014
Rated 4 out of 5 by Unhospitable Overall The good: great location, beautiful rocking chairs with a great view of the water, good value for money, great bar and bar staff, good amenities and facilties, new and beautifully renovated. The bad: beds are uncomfortable sheets are an odd size and the comforter is oddly shaped and uncomfortable, the in-room dining is average at best (quesadilla with burnt chicken, was told scrambled eggs would take an hour and they took an hour and a half), they are clearly going through some teething problems after the new renovations. Only 100 umbrellas for a hotel with 520 rooms. If you could stay in a better July 19, 2014
Rated 1 out of 5 Upscale ALOFT A hotel that kicks out SPG members because staff overbooks room, is unacceptable. A hotel that cost so much per night should be more together. More upscale and professional. I was kicked out because of overbooking , I was not notified until I arrived after long flight delays. I was placed in a hotel close by but not of equal value. Manager didnt think I was HIP enough to give his attention to. Simply saying, Ill check on it and let you know. I still await his response. Staff continually tell you what they cannot do, but never mentions what they can do. I enjoyed my time in Chicago, Hated my stay at the W...... Please do not patronize this upscale Aloft , if you want a tiny room go to the ALOFT. If you want poor service go to the ALOFT. it you want SPG treatment go to the ALOFT. Dont waste your money at the W. Its not worth it. July 22, 2014
Rated 3 out of 5 Weird hotel with good location. Hotel decor was ugly, rooms very small, no comfortable seating in room, window in bathroom into room very weird. no explanation of parking and how the system works. July 21, 2014
Rated 4 out of 5 by Great stay - bad coordination I brough a group of 8 to the hotel, unfortunatly we didn't have a room for one team member - over sold. Tried sending us somewhere lese but full there too. Offered no good options. Never heard back from hotel management to address the issue. It's a great newly renovated proprty with all the buzz of the city but unfortunately fell flat on meeting the needs of even a small group. July 19, 2014
Rated 1 out of 5 by Still Transitioning The hotel is a great location by the lake and the facilities are nicely renovated, but there are details taht the hotel does not do well. At the bar, there was a long wait for food and multiple people complained about the service. The wine list is all Italian variatals which are not as common as more of the California variatals. There were plates left overnight and not picked up in the hallways as of 8AM. There was alot of hovering by hotel staff in the lobby during the morning making the feeling rather uncomfortable. Clearly you guys are trying to change the hotel, but there isnt the type of discretion or attention to detail that I have seen at other Ws. I would say this is a mediocre experience at a good property. I plan to stay several additional times during the summer so hope to see improvement. July 18, 2014
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