Rated 4 out of 5 by Susan7760 Very responsive and nice staff
Roman checked me in upon arrival. He's very professional and helpful. He went out of his way to give me information. Made me feel very welcome. The bellman/taxi area were also very attentive and nice. The hotel was very contemporary. My only negative were the very dark hallways near the rooms. A little creepy.
October 30, 2014
Rated 5 out of 5 by Mikim Beautiful hotel
We were in Chicago for a wedding. The room was beautiful and the staff was attentive. I would book there again.
November 10, 2014
Rated 4 out of 5 by CGeorge514 Convenient to attractions
Convenient to just about everything in Chicago; modern hotel with a mix of business and vacation travelers. Seems suited for 25-35 year olds.
October 26, 2014
Rated 5 out of 5 by Jorge73 Hotel by the Lake
This hotel met all of our expectations. The only drawback as the loud music in the restaurant area
October 26, 2014
Rated 2 out of 5 by aec1 disappointed
The staff was less than helpful when we arrived. Our bags were promised to be brought to our room within 10 minutes. After 2 hours and several phone calls we went down to get them ourselves. We requested early check-in, and were told that we were first in line for the next room (old we would have a room shortly). Did not happen. All in all it was not what I expected. I will not stay at the W in Chicago again.
November 4, 2014
Rated 3 out of 5 by SpagDoctor Not the best stay in Chicago
Whilst overall the Hotel is nice, I had a few issues during my stay. Whilst i have stayed in many SPG hotels I was a bit surprised at the fact they needed to authorize my credit card for 75% of the room charges for incidentals which compared to the Wesitn O'hare(I stayed in for 3 days prior to changing only charged $200 for the stay).
Then the first room I was put in, the bed had not been fully made, luckily I was able to get a new room with no issues or so I thought. Someone had left something in the bar fridge.
If I go back to Chicago I won't be staying in this hotel again
August 31, 2014
Rated 3 out of 5 by HiltonDiamondattheW The Brightest Hotel Room Ever
The hotel is, as expected with W, modern and edgy. The decor is lovely, the location is perfect, and the staff is friendly and responsive.
The hotel is not as clean as it could be and it would appear that details are not of concern to the management team. As example, the base boards and around the trim are dirty. Paint lines are messy, and there are open wires and long screws hanging from the wall in room 2316. Also, the glass shower door and the glass shower wall do not match up and allow flooding of the bathroom floor. Our sink also leaked onto the floor and two light bulbs in the bathroom ceiling are missing. All of those things are acceptable to me because of the special rate we paid, however, what was not acceptable - under any circumstance - at least for people who like to sleep - are the hotel room curtins that do not cover the window from the top or bottom of the window completely. The room faces east, so I would expect some light to filter through at sunrise, but the current configuration allows in an overly-abundant amount of light. One may as well sleep with the curtins open...that is about how bright the hotel room is starting at sunrise. The bright room, with ill-fitting curtins, did not allow for restful sleep.
In addition, we found the cost of parking to be extremely high - even when considering location.
Although the staff was kind, the location convenient, and the decor razor sharp...we will not be returning to the W- Lake Shore Drive if we want to sleep.
Thank you for listening.
All the best,
September 2, 2014
Rated 4 out of 5 by wigstheome Pleasant Stay
Checked in on a Monday evening for a two-night stay. Was upgraded as a Platinum to a renovated suite, a pleasant surprise. The renovations at the hotel are a definite improvement, from the lobby to the hallways. The suite was much fresher and brighter than pre-renovations, although the hotel clearly skimped on some out of the fit and finish. For example, curtains have been used to cover the closet rather than hard panels, no fixtures were installed around the sprinkler heads, and the windows are still in dire need of a good scrubbing, not just a squeegee.. That said, the renovated rooms are much brighter. My other knock on the renovation is that the HVAC was not replaced, so you still have the same noise of the blowers below the windows -- not a bad thing if it strikes you as white noise, but pretty loud if you are a light sleeper. My biggest complaint is that Whatever Whenever failed to relay to the valet my request for my car the last morning, but at least the valet was responsive when they realized the hotel's failure. All in all, a lot nicer than pre-renovation.
October 9, 2014