Rated 3.3 out of 5 by 259
Rated 1 out of 5 by NoWNO Nice lobby Terrible guest rooms
Our room smelled like mildew, the carpet was dirty, brown, torn and damp. The bed linens were stained. I called the front desk to ask for an acceptable room. We were shown 3 rooms that were in the same or whose condition. One room had ripped upholstery with the filling exposed. We asked for assistance moving to a nearby w hotel but management was uninterested in helping us. We were refunded our money after midnight. Luckily we had a car. If not we would have been on the streets of New Orleans with luggage and without a hotel room. We finally checked into an acceptable competing hotel at 3am. I contacted W corporate office but have not received an official response in over 1 week. The W hotel used to be my go to hotel. I did not know that they had this type of property. Now I am very reluctant to book a W hotel in an unfamiliar location.
December 5, 2013
Rated 5 out of 5 by hvm22 Good Hotel for SPG Members
SPG members get recognized for their loyalty at this location. Great well trained Staff.
October 13, 2013
Rated 4 out of 5 by hvm22 Another Good Stay
An ok stay. A overhaul of this Hotel is under way. Looking forward to that. This W hotel has been around for a while. It does needs a change.
November 8, 2013
Rated 4 out of 5 by Midnight great for younger crowd
it's okay for younger crowd - very noisy on week-end nights in lobby area whish is where they have the bar. restaurant is only open for breakfast and lunch, not dinner. rooms are on small side but nice. could use better cleaning staff - had q-tip on carpet from prior quest. only there for 1 night - bellmen very friendly and acommating.
November 25, 2013
Rated 5 out of 5 by Mik33 Overall stay
I was so pleased with this stay! Location is near New Orleans' main attractions. Front desk staff greeted me immediately upon arrival and whenever I walked through the lobby. Room was very comfortable and up to date. Doorman verified my shuttle service back to the airport after I checked out. I will be back soon.
December 12, 2013
Rated 1 out of 5 by MiceinW Mice in the W New Orleans
There were mice in the conference room. Then, house keeping threw out my own brand new food (sealed packages, unopened sodas) in my own room so nothing to eat! Toilet clogged.
The worst W hotel I have ever stayed in.
December 12, 2013
Rated 5 out of 5 by Dennis333 Best location for Convention
The hotel is ideally located near the convention center. Just a 5 minute walk. Centrally located for everything New Orleans. Far enough away from the French quarter to sleep at night.
December 11, 2013
Rated 2 out of 5 by BG1955 Concerns
Much equipment not working in workout room
November 18, 2013