Rated 5 out of 5 Impressive design and function
When I walked and saw the Lobby I was expecting just impressive design but no function. I was very impressed that this hotel has both. Everything was functional and easy to get to, yet everything about the hotel was cool. The Whenever/Wherever staff was awesome and really was so nice about every request.
April 16, 2014
Rated 2 out of 5 by Schoolboy75 This hotel overdue for update
Doors extremely noisy upon closing, ice maker close to room also very noisy, towels were stained frayed and had holes in them.
April 11, 2014
Rated 2 out of 5 by KB228 Mediocre Property in New Orleans
This hotel does not represent the W brand well. During our stay we had to repeatedly call for towels because the maid told us the hotel was "waiting for a delivery." Of towels? During our stay, the hotel also ran out of bottled water. This is not a terrible inconvenience but seemed strange. We had poor customer service, especially considering the standard set by W hotels.
The rooms are fine and the beds are comfortable. The lobby area is clean and well kept up.
There are multiple spg properties in New Orleans I would recommend but this is not one of them. I was so put off by my last stay that I will likely not return to this property.
For those who choose to stay here, it is in easy walking distance to the Canal Shoppes, the French Quarter, and multiple restaurants. The property is conveniently located and, if they could fix "deliveries" and customer service, may be a nice hotel.
April 8, 2014
Rated 3 out of 5 by DrFred Did not meet expectations
I can not believe in room coffee "on back order " & no tentative solution Rooms dark not very clean "wornd" needs improvement get a better system for internet place on second floor "people off the street " will be deterred or use a daily password BAD service
April 7, 2014
Rated 5 out of 5 by jchcoop Great place and close to everything
Work on the internest connection. everytime you were away internet for a small amount of time, you would have to reconnect using the passcode. Should be able to stay connect or have internet recognize the code. Otherwise, everything was wonderful, thanks.
April 7, 2014
Rated 3 out of 5 by AvgJoe2014 Needs some improvement
This particular property just doesn't measure up to other W branded properties. There are noticably fewer staff to greet you, the facilities appear to have lost their luster, and it the glass facade appears run down.
The bed was comfortable, but the carpets are worn, The bathrooms are on par with budget brand hotels and have no fans with ceilngs of 7 ft. high. Makes for a humid room after a shower.
The exercise room is in good order with new machines and is clean with plenty of towels. The pool is small, very small.
April 2, 2014
Rated 5 out of 5 by hvm22 Good Hotel for SPG Members
SPG members get recognized for their loyalty at this location. Great well trained Staff.
October 13, 2013
Rated 3 out of 5 by SOBU NOLA
Good room and Facilitiy...room was not ready when I checked in at 4:00 PM which through the afternoon . off. I left a wake up call for the mornong I checked out that didn't get made which made for a huge inconvience for several people...I had also ordered coffee service that also wasn't done..just not doing things well
April 2, 2014