Rated 3.3 out of 5 by 161
reviewers.
Rated 3 out of 5 by SalesTraveler Sadly Disappointed
While the staff was incredible as you would expect from a W and SPG property, the sleeping room was a disappointment to me. I stayed here to assess the use of this property for an upcoming sales meeting, and while the meeting rooms and overall facility were fine, the sleeping rooms were below par. Electrical sockets were falling out of the wall and dirty, the coffee maker had opened sugar packets and dirty cups for use, the bed was not what I've come to expect from a W property, and overall it just didn't feel like a W room experience. I understand the hotel is an old building, but the carpets were very tired and worn and lots of marks on the walls, etc. Just seems pretty beat up in my opinion. Was sad to see this as I almost didn't visit as I know W is always a class act. Sadly this won't pass for my sales meeting.
Again, the STAFF was incredible though!
May 15, 2013
Rated 4 out of 5 by M11T Slightly downmarket for W, but a good value
The W New Orleans is not quite what you'd expect from other W Hotels, because of its age. The price, however, reflects that, and it's a good value compared to other hotels in downtown New Orleans. Staff, service, and atmosphere were as good as you'd expect from any W. The W French Quarter has been recently renovated for those who are looking for a higher-end (and higher-priced) option.
May 15, 2013
Rated 2 out of 5 by KUZOTO Dirty room
I have stayed in Seattle ans San Diego W hotels and this was a terrible experience. I do understand it was converted from another hotel but that does NOT explain why my room was so dirty and dusty. Clearly no one had been in there easily for 2 weeks.
I manged to get a room change two days later but seriously destroyed my previous high opinion of the W
May 15, 2013
Rated 5 out of 5 by Nart Love this hotel ... the staff, the room - the overall atmosphere.
I love this hotel. Can't imagine staying any place else when visiting New Orleans.
May 16, 2013
Rated 2 out of 5 by Dialdam Conference in New Orleans
I have stayed at SPG hotels and at many W hotels and so I booked expecting the same quality I always encounter. Unfortunately, this particular hotel needs improvement since the card keys kept on malfunctioning and we ended up changing our cards three times. There is no free wifi in the room, only in the lobby which is inconvenient, to say the least. Also, the wifi in the lobby is only 30 minutes requiring logging in every 30 minutes. The shower in the room kept falling off, making showers longer, inconvenient, tedious in having to hold the shower head to be able to wash our hair.
May 9, 2013
Rated 5 out of 5 by laura2458 Great location, easy access
Hotel has an excellent location: a few blocks from the French Quarter, across the street from the casino, and one block from Riverside and trolley.
The service is spectacular and the staff is very friendly and accommodating.
The bathrooms are a little crammed and old, but the room as a whole was clean and comfortable.
May 2, 2013
Rated 3 out of 5 by Tom58 Nice!
A hotel of good standard with excellent staff and a perfect location.
May 13, 2013
Rated 5 out of 5 by FastFashionNY Just Charming
Such a lovely welcoming property and staff, beautifully appointed lobby and pool area, just right to relax and enjoy the city, centrally located from Mother's delicious cooking, Danny at Concierge is just FANTASTIC and Lillian at the Front Desk is so warm and welcoming. Thank you!
May 9, 2013