Rated 5 out of 5 by MerchMart Great example of a W done right
1) Great service from arrival at curb through stay to the great car service they had immediately available when we departed
2) The hotel itself is an old cool building made better by W. All the W's aren't like this. You've seen some old Days Inn's spray painted black.
3) Room was above W average in the views, furniture, etc.
I've stayed at that Aloft in MN as well and that place is fantastic for the money. W does MN well.
Next time I want to try Manny's the adjacent restaurant.
October 14, 2014
Rated 4 out of 5 by eas0607 Very nice
The staff was very nice and the room was clean and comfortable. I was not a fan of the color scheme that they chose. and the lobby was dark.
October 14, 2014
Rated 4 out of 5 by Neurmon Disappointing stay
My wife and I have had the pleasure of staying at the W on many occasions, generally this occurs when we have some event in or near downtown. We love the central location, the staff has always been courteous and the accommodations are at or above what I would expect and have experienced at other W locations throughout the US. Unfortunately this Saturdays stay, 10/4/2014 was not to the standards that I would expect and was not only disappointing but somewhat unsettling due to the events that unfolded.
While we do realize you cannot control nor should you fully restrict the individuals who frequent the facilities for their late night activities, we have noticed over the last 2 years that the club downstairs and to a lesser extent Prohibition have become more confrontational and have also correspondingly noticed your awareness of this in the form of increased security present throughout. While we now tend to avoid any activity at either location on Fridays or Saturdays we, as stated above, like the amenities and location for events as was the case Saturday when we attended Rumble on the Runway at the Depot. We had no idea that in returning to the W that we would be exposed to the turmoil and chaos of the evening.
As guests at your facility we need to have a feeling of security and comfort and this was not the case Saturday. I hope that you are diligently reviewing your policies to prevent further disturbances of this nature but on the interim and until we see substantial changes we will be taking advantage of the other SPG facilities downtown as will our clients as we cannot afford to expose ourselves or our business associates to Saturdays environment.
October 7, 2014
Rated 5 out of 5 by BigBob46 Great hotel in a great city
The Foshay is an upscale hotel. All of the staff were most courteous during our four day stay. We enjoyed the effort to keep the historic building at top quality.
September 22, 2014
Rated 5 out of 5 by Mrtravel28 Great Hotel
I was skeptical coming back here after about a year as my previous stay had bunch of issues. I had a few nights in the Minneapolis area though so I chose this hotel as my wife and I were having a bit of a celebration. First of all, Lisa, made us feel really welcome. She is one of the best W Insiders I have ever met. I used SNA to upgrade, but no complimentary upgrades were given above what I cashed my awards for. Lisa made up for it with a great welcome bottle of wine both to welcome us and to say good-bye. The room was great and Amanda from front desk made sure to check right after I checked in on our satisfaction with the room. Our first night was the only bad part as apparently the music system got left on in Prohibition and then started playing loud under our bedroom at 3 a.m. I would like to thank Chris for taking care of the issue and providing excellent service recovery. The rest if our stay I can't complain about as everything was top notch.
We did try Manny's which can be overwhelming, as we couldn't finish our food. At the same time I wasn't blown away by the taste or flavor, more so the quantity of the meats. Platinum breakfast is still only on the bar at Manny's but seemed like a better experience than a year ago as food was stocked and we received breakfast appropriate and according to SPG terms for platinums. I still think a hotel of the Foshay magnitude could do better for their most loyal customers but at least it was in accordance to what the SPG program offers. Overall I would definitely stay here again, despite the pricey parking, as this can truly be a great experience of a hotel.
September 22, 2014
Rated 5 out of 5 by blueskies7 Completely Amazing Hotel!!
I was transported to another place from the moment I walked in the door! Pefect mix of vintage and modern. Spacious lounge/bar areas, extremely quiet, clean rooms with comfortable beds, great restaurant on-site, prohibition bar and observation deck with awesome views, skywalk access and wonderful attention to detail-from apples and earbuds in the excersize room to plush robes in the rooms. Staff is professional and friendly and went above and beyond to accommodate my requests and help with directions and parking. The lighting everywhere is fabulous- so cool and romantic- I swear it makes you look younger and skinnier! I highly recommend this hotel to anyone staying downtown.
January 6, 2014
Rated 1 out of 5 by thewiliamsfam06 The worst stays of my life!
If you are looking for exceptional service with a smile, quality rooms, prompt service, good management, and being treated like someone who just paid $420.00 a night corner room for a "W" hotel, than I wouldn't recommend this hotel. Im a big fan of starwood hotels, and have never had any issues, although after I write this Im thinking Im going to call my CC company for a refund. It started out by pulling up with our car service on a Thursday, and after watching 3 valet/door guys sitting there talking for about 5 minutes me and my wife went up to ask for help with our bags which than they pointed inside to luggage cart, and said they were right there. (I've had 6 knee surgeries and a foot surgery, and my wife just recently gave birth to our 3rd child, and is getting ready for neck and back surgery) Which than I offered the young man $20.00 to help and he went on to finish his story, and said he will meet me by the car. I timed him and sat in the car waited 6 minutes for him to come out with the cart, when I should have just grabbed it myself. When we checked in we were the only ones at the counter until finally a older lady with an accent came up, and asked if we had been helped. I told her no, but were fine if we could just check in we were excited to get to our room, and start our break from our 3 kids as we are getting ready to relocate. She told me she was a manager, and was in the middle of something else and would find someone else to help us. There is nowhere to sit in the lobby, so we stood until finally someone got to help us. The young man who checked us in was the only one out of the 4 night, 5 days we were there that actually cared, talked to us like we were equal, and was very helpful (Alex). Once we we were in our room it was about the size of my walk in closet at home, and packing with my wife its never any easy feat packing light. So I called down to see what availability they had, and was told they could get us into a bigger room which turned out to be a tad bigger, but we made it work. Although after getting settled we found out the lamp next to my side of the bed had a burned out bulb which I called numerous times to fix it to know avail, and when walking into the shower was met by short black curly hairs, and long blond hairs, as well as around the toilet region. After waiting about 30 minutes with no one coming from the front desk I took one of the towels from the room, and took my body wash I had brought with me and cleaned the shower, as well as our dirty toilet. 5 outlets in the room didn't work, but when I asked for a new room or even pay for an upgrade I was continuously told nothing was available, but the next day they would have something for us. Well we checked out of the same room Monday that I cleaned the shower and toilet in Thursday. 2 out of the 4 nights we were there they forgot to clean our room and one of those occasions they forgot to give us more Toilet Paper and towels. Our sheets were changed twice, I know this because my wife loves eating chips in bed, and unfortunately I slept in them 2 of the nights in a row. Friday and Saturday nights were a complete unorganized drunken mess with people leaving the bar, and no real security or respect or access for the guest so my wife was harassed both nights walking back to our hotel room, and all we were told was "yea it can get a little crazy here on the weekend, but no one means any harm by it" was the answer I got from them. Are you serious? When I think about the W hotel I think about friendly staff, the "Wherever, Whenever" BS they feed you and the upmost respect mutually between us and them. It could be that my wife is 26 and I am 30, but I am a partner with a very large international financial firm, and treat everyone with respect the way I would like to be treated, always make sure I tip nothing less than $20.00 for anything, and always offer to help with whatever anyone is doing, but I don't believe you should have to pay for service that makes you feel worse than when you showed up, especially having three kids, and anyone with kids knows getting a break is one of the finer luxuries in life that do not come along everyday. There were more things I could write about, but the last thing Ill banter about was when we got our final bill, there were discrepancies on it, so I went to the front desk to talk to a manager, and when that same really old lady with an accent came up to the counter, (yep the same one as before) and I showed her where the problem was, she said that I was not telling the truth, and that my bill was correct even though I had the receipts to prove it. When I told her I didn't agree, and showed her the receipts, I was told to pay or she would have to call the authorities. So I am writing this letter in hopes that other people, especially married couples looking for a getaway or for the "W" experience I would not recommend this one at all. If the rest of there management was anything like what I dealt with on both those occasions I would stay far away. Thank you for reading my 2 cents, and hope it was at all helpful on your decision making for your next trip to Minneapolis, which by the way was an amazing city, and has a lot of things to do, with an awesome array of food, shopping, and sights. Thanks again.
September 21, 2014
Rated 5 out of 5 by Decatur Excellent Excellent Excellent
I was on a business trip. I stayed 2 nights. I have stayed at several W's and this was by far the best in customer service. Kenneth was the best. He remembered my name the entire stay and I was always greeted by Kenneth anytime I walked past the desk. He should be put on the fast track for a promotion. He is just a pure professional The person who checked me out when I was leaving was not as personable.
August 6, 2012