Rated 5 out of 5 by MerchMart Great example of a W done right
1) Great service from arrival at curb through stay to the great car service they had immediately available when we departed
2) The hotel itself is an old cool building made better by W. All the W's aren't like this. You've seen some old Days Inn's spray painted black.
3) Room was above W average in the views, furniture, etc.
I've stayed at that Aloft in MN as well and that place is fantastic for the money. W does MN well.
Next time I want to try Manny's the adjacent restaurant.
October 14, 2014
Rated 4 out of 5 by eas0607 Very nice
The staff was very nice and the room was clean and comfortable. I was not a fan of the color scheme that they chose. and the lobby was dark.
October 14, 2014
Rated 4 out of 5 by Neurmon Disappointing stay
My wife and I have had the pleasure of staying at the W on many occasions, generally this occurs when we have some event in or near downtown. We love the central location, the staff has always been courteous and the accommodations are at or above what I would expect and have experienced at other W locations throughout the US. Unfortunately this Saturdays stay, 10/4/2014 was not to the standards that I would expect and was not only disappointing but somewhat unsettling due to the events that unfolded.
While we do realize you cannot control nor should you fully restrict the individuals who frequent the facilities for their late night activities, we have noticed over the last 2 years that the club downstairs and to a lesser extent Prohibition have become more confrontational and have also correspondingly noticed your awareness of this in the form of increased security present throughout. While we now tend to avoid any activity at either location on Fridays or Saturdays we, as stated above, like the amenities and location for events as was the case Saturday when we attended Rumble on the Runway at the Depot. We had no idea that in returning to the W that we would be exposed to the turmoil and chaos of the evening.
As guests at your facility we need to have a feeling of security and comfort and this was not the case Saturday. I hope that you are diligently reviewing your policies to prevent further disturbances of this nature but on the interim and until we see substantial changes we will be taking advantage of the other SPG facilities downtown as will our clients as we cannot afford to expose ourselves or our business associates to Saturdays environment.
October 7, 2014
Rated 5 out of 5 by blueskies7 Completely Amazing Hotel!!
I was transported to another place from the moment I walked in the door! Pefect mix of vintage and modern. Spacious lounge/bar areas, extremely quiet, clean rooms with comfortable beds, great restaurant on-site, prohibition bar and observation deck with awesome views, skywalk access and wonderful attention to detail-from apples and earbuds in the excersize room to plush robes in the rooms. Staff is professional and friendly and went above and beyond to accommodate my requests and help with directions and parking. The lighting everywhere is fabulous- so cool and romantic- I swear it makes you look younger and skinnier! I highly recommend this hotel to anyone staying downtown.
January 6, 2014
Rated 5 out of 5 by Decatur Excellent Excellent Excellent
I was on a business trip. I stayed 2 nights. I have stayed at several W's and this was by far the best in customer service. Kenneth was the best. He remembered my name the entire stay and I was always greeted by Kenneth anytime I walked past the desk. He should be put on the fast track for a promotion. He is just a pure professional The person who checked me out when I was leaving was not as personable.
August 6, 2012
Rated 5 out of 5 by BigBob46 Great hotel in a great city
The Foshay is an upscale hotel. All of the staff were most courteous during our four day stay. We enjoyed the effort to keep the historic building at top quality.
September 22, 2014
Rated 5 out of 5 by Mrtravel28 Great Hotel
I was skeptical coming back here after about a year as my previous stay had bunch of issues. I had a few nights in the Minneapolis area though so I chose this hotel as my wife and I were having a bit of a celebration. First of all, Lisa, made us feel really welcome. She is one of the best W Insiders I have ever met. I used SNA to upgrade, but no complimentary upgrades were given above what I cashed my awards for. Lisa made up for it with a great welcome bottle of wine both to welcome us and to say good-bye. The room was great and Amanda from front desk made sure to check right after I checked in on our satisfaction with the room. Our first night was the only bad part as apparently the music system got left on in Prohibition and then started playing loud under our bedroom at 3 a.m. I would like to thank Chris for taking care of the issue and providing excellent service recovery. The rest if our stay I can't complain about as everything was top notch.
We did try Manny's which can be overwhelming, as we couldn't finish our food. At the same time I wasn't blown away by the taste or flavor, more so the quantity of the meats. Platinum breakfast is still only on the bar at Manny's but seemed like a better experience than a year ago as food was stocked and we received breakfast appropriate and according to SPG terms for platinums. I still think a hotel of the Foshay magnitude could do better for their most loyal customers but at least it was in accordance to what the SPG program offers. Overall I would definitely stay here again, despite the pricey parking, as this can truly be a great experience of a hotel.
September 22, 2014
Rated 5 out of 5 by sakr2014 Great Stay
As always, our stay was wonderful. Comfortable beds, quiet rooms, great atmosphere. Very helpful and responsive staff, including valet and town car service!
July 14, 2014