Rated 5 out of 5 by BarbyE After several faux pas and some out of their control
The W staff went WAY out of their way to make it all right for me. Truly. From LizAnne at the front desk..and her co worker loading Uber app for me on my phone (didnt have my glasses on), to the Champagne I found in my room after dinner along with a handwritten note (it was my Birthday), to Tope and Dan who went ABOVE AND BEYOND to rectify the problems I encountered ( a 600 lb transformer had to be moved up the stairwell for the Elevator, and the banging and clanging woke me up at 7am and continued for a couple hours). The service was personal, and the care and concern they showed me was just ABOVE and beyond. I cant wait for my return visit. If you want to be treated like royalty, by a genuinely caring staff, then look no further. Thank you again, Tope and Dan....you certainly know how to turn a frown upside down :)
February 6, 2016
Rated 5 out of 5 by Nicole321 Excellent spot for our 20th anniversary.
A bottle of champagne chilling in the room, paired with a nice dessert, to help celebrate our 20th anniversary was waiting for us as we arrived. A very nice touch. Enjoyed both of the bars, and a wonderful dinner at Murray's - and a great breakfast at Key's Cafe (both attached to the hotel.
January 17, 2016
Rated 3 out of 5 by Travel21 Our Stay
Great location and staff. Our room, however, needed to be cleaned to a much better level. The details matter. The Living Room and upper level bar was a lot of fun.
January 13, 2016
Rated 5 out of 5 by drc5 Best Partying hotel in town
This hotel is my favorite spg property in downtown area. Nightlife/club is great for unwinding. Front desk staff very responsive and tries to accommodate requests. The only issue here is the very limited, almost non-existent platinum breakfast which I sort of expect when I stay here. I just get the gift points anyway for a one night stay.
January 5, 2016
Rated 5 out of 5 by Krock29 Amazing!!
Beautiful hotel! All of the staff are knowledgeable and friendly. The rooms are extremely clean and spacious for being located downtown Minneapolis. Modern, sleek and luxurious. The rainfall shower is to die for! The beds and linens are so soft and comfortable. The Prohibition bar on the 27th floor offers amazing drinks and a fun intimate "prohibition" lounge feel. There is access to fitness equipment and The Living Room bar/Lounge downstairs. They offer delicious small plates. This hotel is perfect for a romantic getaway as well as a night out with friends.
January 4, 2016
Rated 5 out of 5 by Lajones223 Perfect getaway
If you are looking for the perfect stay this is the place to go!! As most think because it's a hotel where people throw parties that it will be noisey it's definitely not even with the club downstairs we slept great! I mean we slept until 3 in the afternoon due to the the black shades that made the room so relaxing! It was the best stay at any hotel I've been too!! The front desk clerks were very polite even noticed it was my birthday and wished me a HBD!! The rooms are just as amazing as they look in the pictures!! The view from the room was beyond amazing I spent a hour just looking out the windows! This will definitely be a place to stay the next time I need a room!! If you are looking for class this is the place!! Thank you stuff at the W !! This was a great stay
December 28, 2015
Rated 5 out of 5 by Lonny02 Wonderful staff
I recently spent a weekend at this hotel and I enjoyed every minute of my stay. The stay started out on a great note when Matthew checked me into the hotel. He went out of his way to make me feel like a VIP from his kindness to the welcome gift. This is a wonderful hotel. Can't wait to come back for another stay.
December 26, 2015
Rated 5 out of 5 by FrequentTraveler13 E-WOW EDITION
ROOM: E-Wow Suite
LOCATION: 26th Floor.
This was a fantastic weekend stay in the BEST suite at this property. I have stayed here many times but every stay is still amazing.
ENTRANCE: The Ewow suite on the 26th floor has TWO entrances and you can choose to enter this amazing suite from either door. The first door opens into a beautiful bedroom and the second door opens into a living room.
BEDROOMS: There are TWO bedrooms in this beautiful suite with separate bathrooms and showers for each. The beds are most comfortable. The main bedroom also has a fireplace.
BATHROOMS: The main bathroom has the most amazing rain forest shower and once you start showering you will not want to get out of the shower.
BATHTUB: The main bathroom has the most relaxing tub ever where you can relax and take a bubble bath while enjoying the most amazing and spectacular views of Minneapolis through the windows surrounding the tub. It gives you a feeling of taking a bath in midair. Try it.
BUSINESS OFFICE: One bedroom has a business office with a desk and a fax machine.
HALLWAY: A beautiful hallway connects both bedrooms to an enchanting living room.
LIVING ROOM: You can easily have a party with 10-15 people in this suite. There is a large dining table where you can host a dinner party. The furniture is exquisite and the views of Minneapolis are amazing. The living room also has a half bathroom and a kitchen counter with a microwave plus minibar. There is an amazing sound system here designed for parties.
STAFF AND W INSIDER: I want to thank the wonderful and courteous staff at the W. The W. Insider LISA is amazing. I also want to thank Inari who has been very helpful.
OVERALL IMPRESSION: The E-Wow suite is the BEST suite at this SPG property and if you have not stayed here then you are missing out on the very best that there is. Book this suite without hesitation. It is not cheap but well worth the money spent. Life is too short so enjoy this suite while you can.
December 25, 2015