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1 Room 1 Rooms , 1 Adult 1 Adults , 1 Child 0 Children
Rated 4.3 out of 5 by 243 reviewers.
Rated 5 out of 5 by This W Rocks! My sister and I had a fantastic time at this hotel! The restaurant/bar is a great place to hang out and have cocktails (or coffee). The property is surrounded by restaurants and cafes. It is walking distance to shopping, parks, and all the touristy stuff one does in Istanbul. I appreciated the friendly staff who assisted us with recommendations and directions daily. The room was absolutely awesome. My sister absolutely raved about the adorable window seat big enough to lay down and read a book in. I would absolutely return to this property. December 27, 2015
Rated 5 out of 5 by Nice Location Have been quite familiar with this property over the last 3 years. Some growing pains. Returned recently to a new layout and decor. Location is good to get immersed in real city feel - yet the rooms provide a good escape from the hustle and bustle. Some improvements in noise insulation would help. Staff are good - and have improved. Gave warm welcome. September 29, 2015
Rated 5 out of 5 by Fantastic refurbishment and superb 'Welcome Ambassadors' Another great stay in this recently re-furnished W Hotel. Brilliant localion, rooms, food and staff. Brilliant service received from two amazing Welcome Ambassadors - Eyüp and Turgay. Highly recommend this hotel to all. August 29, 2015
Rated 5 out of 5 by Some great inventions The check-in process needs improvement as well as the recognition of SPG tiers. The rooms are a bit used. However, there is somethings that is absolutely genius: The Handy Phone with unlimited local calla and internet access that you can take with you to the city. The person who came up with this is a genius - it saves so much money in roaming. This is the new level for the hotels, and I think that every hotel should do the same. August 24, 2015
Rated 4 out of 5 by Great location Check-in went smoothly, front desk staff is friendly and helpful. Our room was far away from elevator, just our little daughter liked the distance. This was the darkest elevator I have used so far, scent is likable, design looks good. Location is really great, shopping and restaurants are in a 5 min. walk. If you take a walk in the other direction, you can catch the tram to Topkapi Palace, which is a 15 min. ride and a 5 min. walk. We are really missed the pool experience!! July 30, 2015
Rated 5 out of 5 by Great. Great staff, great facilities, cool vibe, good location. June 28, 2015
Rated 4 out of 5 by Boutique Hotel I found my suite to be small, but well organised. The staff service was great. June 19, 2015
Rated 5 out of 5 by HOTEL STAFF MY FAMILY WAS TREATED LIKE ROYALTY BY THE W STAFF. THE CONCIERGE SERVICES TOLD US ABOUT SPECIAL PLACES TO SEE AND EAT. I HIGHLY RECOMMEND THE W HOTEL IN ISTANBUL June 6, 2015
Rated 3 out of 5 by Good Hotel and Staff, Disappointing Amenities for Cost Although the Hotel is modern and fashionable and in a very nice part of town, and the staff is extremely receptive and friendly, the overall experience for the price paid was not worth it. Wi-Fi was not available (or at least did not ever work) in the rooms, and the public area wi-fi went out completely. This may not be an issue for touring around on vacation, but this was completely unacceptable for business travel. June 4, 2015
Rated 5 out of 5 by The feeling of being welcomed home This is our fourth visit to Istanbul and our fourth time staying at the W. Although we are tempted to stay in another district of the city or at a different property for variety, the way we are always treated at the W, overwhelms those temptations. Wonderful upgrades have consistently been provided. Great breakfasts to start the day. Particularly appreciated is the individually made Turkish oatmeal, which takes 30 minutes, so I let the restaurant know in advance and it is ready for me, with a side of freshly sliced fruit. Coming back from touring the first day and having a cheese plate and two glasses of wine waiting for us, was perfect. I am certain that we will be returning to Istanbul, and when we do, there is no where else that we would consider staying. May 13, 2015
Rated 3 out of 5 by Disappointing for a W Hotel !!! + comfortable room + nice location - dead hotel (not well animated) - no terrace - no dedicated restaurant - no pool - not a good value for money paid May 5, 2015
Rated 4 out of 5 by Well located & friendly service Great service with reception allowing check-in upon early morning arrival. Fantastic Conciërge service by Isa who arranged all the restaurant reservations. Breakfast staff Musaad (hope the name is correct) was very attentive & remembered our choices. Hotel location in Besiktas is a very nice area & well connected by tram to the old city. Pity the terrace was closed for renovations. Suggestion: the breakfast could offer bit more variety of local cuisine & better coffee. Recommend Harbi in Ortakoy for best Adana kebab & Siitis (below W Hotel) for coffee & yummy Turkish desserts! May 2, 2015
Rated 5 out of 5 by One almost perfect night at the W Istanbul I really can recommend this hotel to anyone, during my stay I was politely greeted and check in went very smooth, I was also given a very good upgrade from a Spectacular room to a Studio Suite! Well done guys! The room was clean and large with a nice view over the street. The bar area was also a super nice place to relax and have a drink during the day! Only flaw was the W app, I used it twice during my stay and it did not work, when I tried to order room service the app confirmed my order but nothing happened, when trying to contact the reception by phone, it became clear that the phones in the room (312) did not work, after trying several times I gave up. Overall a very good stay with a minor flaw. April 5, 2015
Rated 5 out of 5 by Not the usual hotel This is a gem among the Istanbul hotels: Firstly, the hotel is not another large soulless concrete and glass cube, but located in nicely remodeled town houses. Secondly, the location at Basiktas is very good. an area with numerous restaurants and bars is right next door, one can reach Taksim square within a few minutes, ferries to the Asian side are leaving a few meters from the hotel and also the sites in Sultanahmet can easily be reached with public transport (taxis will likely get lost in the Istanbul traffic jam). Else the hotel delivered what one would expect from a W. March 29, 2015
Rated 4 out of 5 by Nice place Other than the cramped lift, and corridors, I have nothing bad to say about the hotel. The hotel were very kind to upgrade me to a wonderful suite room. another plus is that it's very close to the dolmabahce museum that I like very much. Will be back soon when in Istanbul. March 29, 2015
Rated 2 out of 5 by Both impressive and disappointed As the topic, this W is both impressive and disappointed.The impressive is for the hardware of this hotel, it is fashion and easy to use. The disappointed side is definitely for the service. I have been told by email that they are over booked at the first day when I arrieved Istanbul and two hours before checkin, but I guess that is acceptable since they offer me a room in another nice hotel. However, I don't know what to say when I arrived there second day and wait for more than 1 hour to let them "prepare" my room after I checkin. Moreover, When I asked for a in-room dining service in the night, they keep me waiting for almost 2 hours and told me something wrong with electric system in kitchen so that they missed my order when I called the service center again. I may recommend this hotel for my friends as a one-night-try place, according to its super morden facility, but for long time stay, I guess another brands of SPG in Istanbul will be the bitter choice. March 26, 2015
Rated 1 out of 5 by No sleep for you Night 1: Room 227. Screaming baby next door. I asked for a higher floor room but was moved to... Night 2: Room 209. This room was even closer to the loud party lounge and had some bad smell covered by strong perfume. I asked again to be moved to a higher floor. Night 3/4: Room 320. All-night LOUD construction noise just outside this room's window. Dusty air. I haven't slept well in 4 nights. I'm afraid what will happen in the remaining 2 nights of my reservation. There are many other rooms in the hotel that would have been better, but the staff only offered the worst rooms. I wonder why? I was polite in asking... March 23, 2015
Rated 4 out of 5 by Great Staff - Great Location its everything you would expect from a W. But the staff is better than average. Very helpful and always very willing to provide you their insight of what you should do. Location is perfect and its very nice to walk around. March 20, 2015
Rated 5 out of 5 by this hotel has great features This hotel complies with all the requirements of the most demanding guest. Very comfortable hotel , be sure to return February 3, 2015
Rated 5 out of 5 by Awesome hotel with great staffs Was in this hotel for 5 nights for business travel. I would say the location of the hotel is perfect, great staffs and comfortable bed. One thing that I dont really like about this hotel is that, during check in, request the check in staff to credit starpoints to my spg card, but to my utter dismay, he said that the points can only be earned if i paid for the hotel using my own money (booking n payment was made by my company). December 18, 2014
Rated 5 out of 5 by Great Experience The end of October my husband and I stayed 5 nights at the W Hotel in Istanbul (Besiktas), Turkey. We had an outstanding experience in this historic area. There were restaurants right around the corner, we walked a short distance to take the Bosphorus cruise, as well as ride the tram into Istanbul. We were guided to local places to eat and explore. We feel that Koray was a gracious host and went out of his way to make us feel welcome and help provide us with knowledge for travel, dining and the local Besiktas market. Gem was a gem of a concierge. He was very helpful and spent time making sure our tours and experiences were top-notch. He helped us plan a one day trip to Cappadocia which was one of our dream places to visit. The hotel was very nice and in a great location but, the human touch made us feel special. We highly recommend this hotel and this great area. December 11, 2014
Rated 3 out of 5 by Hotel is going through renovation, but no excuses I've stayed at the W Istanbul 2 years previously and it was one of the best Starwood experiences I have ever had. Unfortunately, my current stay didn't come anywhere close to that. I understand the hotel is currently undergoing renovation, but that is no excuse for the lack of structure, responsiveness, and customer service that I experienced during my stay. The rooms (I say that in the plural form as I was moved to another room) were shabby, dirty, and desperately need to pick-me-up. There was a clear lack of attention to detail in both customer service and cleanliness. Naturally, I say this with much regret since I am usually an avid W supporter. I only hope that with the renovation comes re-training and a focus on managing the brand. December 5, 2014
Rated 5 out of 5 by Great Hotel I stayed here for 3 nights and can easily recommend this hotel -- ideal location, nice rooms, and great SPG Platinum recognition (I got upgraded to a nice suite). Special thanks to Koray for all your help! December 1, 2014
Rated 5 out of 5 by Memorable Staff Very friendly staff. Nice hotel in superb position. Gem is the best. He is professional, friendly, helpful and he welcome us to Instanbul with the best way. He is a fantastic person. November 20, 2014
Rated 5 out of 5 by Super hospitable staff The staff was an exceptionally friendly and always willing to give out help. Gem (spelling is probably wrong) was a fantastic person to welcome us to Istanbul and made us feel right at home. I would like to be clear that everyone on the staff was exceptionally helpful and went out of their way. That being said, Gem was most memorable because we spent the most time with him. I look forward to returning some day. November 8, 2014
Rated 4 out of 5 by Stylish, Funky, and friendly comfortable place very nice, polite, knowledge staff. This was one of best things about the hotel. Great location and very nice room. November 5, 2014
Rated 4 out of 5 by In midst of renovation Generally good and in some respects great. Breakfast is superb with many local specialties. Tekin is enthusiastic about the potential for expanding the offerings of Turkish cuisine. Also, the front desk and concierge staff were super helpful. The hotel is in the midst of renovation, so I'm sure some things will improve. Items noted were poor ventilation and temp control in the hallways and concierge area - very stuffy and warm. Internet speed poor and constantly required new log-in. New water and toiletries were provided once in 6 days (we used Green Choice). But room was very pleasant. Hotel is a modest walk to tram to access major sites, and is just a short walk to great and fun restaurant area with lots of local food. November 3, 2014
Rated 5 out of 5 by woow What an amazing stay we had at this wonderful property ! The staff went beyond expectations especially Dilan at the front desk and Issa at the concierge desk, both were very helpful and just WOW us. Rooms are beautifully decorated and the hotel is perfectly located. November 2, 2014
Rated 4 out of 5 by IstanWonderful Thank you to the wonderful W team at the Istanbul W hotel. Great location, easy access to transport and dining options, we had a great time! October 29, 2014
Rated 5 out of 5 by Wonderful staff, very nice hotel! Before entering the hotel, we were greeted by the staff and received with a big smile on their faces even if it was 8 am. They were very helpful with explaining everything about the hotel, and each time we had a question they were prompt and very helpful. This is a very important advantage. We chose the Fabulous Room, which was located at the 4th floor. The room itself was really nice and the ceiling window offered enough natural light throughout the whole day. The only downside was the parking across the street which had a car with the alarm going on and off during the night. The bathroom had 2 sinks, separate toilet and separate rainforest shower which is wonderful. The terrace offered views of the city which were nice during the sunny mornings. Breakfast was delicious and served in their E Wow Suite on the hotel top, because of the restauration process. The area in which the hotel is is wonderful, with lots of cafes and nice places to have a glass of wine during the evenings. Corvus is totally recommended. All in all, 100% recommend the hotel and the area. And the staff was magnificent. October 27, 2014
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