Rated 5 out of 5 by Vas74 W Hotel in Istanbul
Great hotel with really helpful stuff
December 18, 2013
Rated 5 out of 5 by direnco stay at w istanbul
room was cozy, design of the room was extraordinary, bed was like heaven
December 10, 2013
Rated 5 out of 5 by Linda545658 the convenience is fabulous!
You find yourself in a lovely environment away from the touristie places, but a very convenient tram ride to the,
December 8, 2013
Rated 4 out of 5 by Elwira Excellent service versa Tiles issue in WC
There is a clear issue with the tiles in the toilet/bathroom... tiles are still not cleaned after the construction. I realise that HK is unable to clean it, as it should have been done by the General Contractor.
I'm afraid during my previous stays I noticed exacly the same issue in other rooms. Unfortunatley this fact is lowering the rate of cleanliness and therfore also the overall experaince to 'good' instead of 'excellent'.
Staff is definitely great and I can rate the service as more then 'excellent'!
November 16, 2013
Rated 3 out of 5 by Vincos Something's Missing
The setting of the hotel s nothing short of scenographic in a beautifully restored and illuminated group of 19th row houses in Biskitas. Nearby are important sights like the Dolmabahce and Ciragan Palaces and plenty of dining venues although all other major tourist attractions are a taxi ride away. Particularly convenient is the fact that the Hop On Hop Off bus stops right outside.
The property has done a masterful restoration and infusion of W style but the space itself does not seem to lend itself well to this brand. For example, the "clubbing" spaces are very close (and on the same floors) as the accommodation meaning loud noise until late into the night. We were lucky to be on the other side of a fire door but the lower-numbered rooms must actually pulsate! Another problem is the very small size (30m) and poor layout of most all the lower category rooms in which you enter by going through - not past - the bathroom and once inside have no seating area at all.
As SPG Platinum, we were upgraded 4 notches which I was excited about until I saw the room and realized it was nothing but a basic with a private outdoor cabana that was completely inoperable due to seasonal closure. In fact, it was so filthy with bird droppings that we only went outside once. Ragged towels and stains on the upholstery added to the general discomfort so I complained and on the third day of a five day stay we were further upgraded to a Fantastic Suite which truly was fantastic in decor and ambiance but still fell below the mark on some key indicators - like the ragged towels again and the lack of a tub. I was also particularly irked that there was no toilet brush meaning after each use we had to deal with cleaning the toilet physically or risk massive embarrassment.
Other SPG recognition included a lovely cookie plate on arrival, surprise balloons at turn-down and a free in-room movie. Breakfast was OK as a Continental Option and very nice when upgraded for 25TL to buffet with a la carte items.
So what's the big beef? Basically, the lack of warmth and engagement on the part of the staff. I have never been in any hotel where during check-out I was not asked if I enjoyed my stay, thanked or wished a safe journey. Here nothing...and that was pretty emblematic of all our staff interactions...few smiles, grunts instead of greetings and no name recognition at all. Maybe this stay came to close on too previous W stays (see other reviews) but I guess we are spoiled.
March 27, 2012
Rated 5 out of 5 by Vas74 Amazing hotel
Great place to relax after a hard days work, Very friendly and capable stuff and also good food at the restaurant
November 16, 2013
Rated 5 out of 5 by StephD25 Everyone there was wonderful!
Everyone from bellman, doorman, desk persos to concierge was friendly, kind, helpful, & wonderful!
They made our stay perfect! I wish I could remember all of their names but if they were not great, I would have remembered their name to report it. You have a wonderful staff there!!
November 12, 2013
Rated 4 out of 5 by Janek007 This hotel has very good location
nice rooms with terrace, located close to most important places in Istanbul, very nice and helpful hotel stuff.
November 13, 2013