Rated 5 out of 5 by Cary1811 Great design, amazing staff
"We stayed at W Istanbul for three nights to celebrate my birthday. At first we checked in very early but the staff arranged everything to find an available room for us - because we were vey tired. The staff is just amazing! They made my birthday very special, with decoration in my room, cake and ice cream - thank you so much! Everybody was absolutley friendly. We feld very welcomed. The breakfsast was outsandig and hearty with fresh orange juice, fruit salad and very delicous typical turkish pastries. The hotel is located quite well, not in the typical area for tourists, unfortunately around 1 km walking distance to the next metro station. However that is not a problem at all. The rooms are in a very modern and attractive design. I can definately recommend this hotel and I will come back as soon as possible :-) Thank you again!"
24. November 2013
Rated 5 out of 5 by Vas74 Amazing hotel
Great place to relax after a hard days work, Very friendly and capable stuff and also good food at the restaurant
16. November 2013
Rated 5 out of 5 by StephD25 Everyone there was wonderful!
Everyone from bellman, doorman, desk persos to concierge was friendly, kind, helpful, & wonderful!
They made our stay perfect! I wish I could remember all of their names but if they were not great, I would have remembered their name to report it. You have a wonderful staff there!!
12. November 2013
Rated 5 out of 5 by k1765 wonderful experience
i would definatly stay at the W istanbul again.
9. November 2013
Rated 5 out of 5 by CanadaRick Hospitality Plus
On arrival early morning 7.30 am the entire morning staff met me with smiles that made me forget my fatigue, taken to my suite which was upgraded and my every need was met.
On check out I was surprised when I arrived in Prague to be informed by the hotel I had left my leather coat, and they immediately offered to express it to me but as I will be returning Saturday they will hold it for me.
Well done W.
6. November 2013
Rated 5 out of 5 by TommyzNYC Best Experience
I have been an SPG member for over 15 years and have stayed at hundreds of their properties, including many of the W hotels across the globe. This was my first trip to Istanbul ( something that has been on my list for a long time), and my experience at the W made it an amazing trip.
I travelled for my birthday and the hotel had my room decked out in balloons to welcome me. Later on that same night, a cake was delivered to my room with a lovely hand written note. I was so floored that they would take the time to do this for me.
The following night, another cake showed up ( on my actual birthday). Crazy nice!
I was given a room upgrade on the 4th floor, which had my own private rooftop patio. Though there is not much to look at, it was great having the availability to sit outside when I wanted. The room also had a skylight which I left open at night for fresh air.
The concierge, Cem , was amazing. He gave me some excellent recommendations on places to eat, shop for wine, etc. He really listened to my needs about wanting to have as much of a 'local' experience as possible. Cem even checked in on me one time when I was having lunch at one of the great restaurants he made a reservation for me at. Wow! That's personal service and the sign of a true professional. With Cem's help, I was able to enjoy the city more like a local and avoided many of the overly touristy traps. Cem also sent me to a traditional hammam where I had a true Turkish experience. A beautiful place-clean, serene, great personal attention..
I will definitely be coming back to Istanbul and will stay with the W again. Some W's can often have aloof service ( trying to be too hip or exclusive?). W Istanbul was professional, personable, friendly and not snobby. Other W's should aspire to their way of doing business.
Hopefully I will come in the warmer months and be able to take advantage of their rooms with the private lounges
3. November 2013
Rated 5 out of 5 by OctJon Great staff
the hotel staff was excellent-always accommodating, helpful with recommendations and extremely pleasant.
28. Oktober 2013
Rated 5 out of 5 by GGQR Great location, high standards
We used to live in this great city for a few years, and now that we are returning as visitors every now and then, we prefer to stay at this hotel. Besiktas is not where most tourists go, but it's still worth discovering this part of town, and it's easy to reach other areas by boat or taxi from here. The location of this hotel is really ideal, service and interior is the usual high quality. The 'fabulous room' with the balcony is great.
19. Oktober 2013