Rated 4 out of 5 by BrendaKennedy No free WiFi in Room
In the 21st century it is unacceptable that there is no free WiFi provided in the room in a Hotel of this calibre.
March 5, 2014
Rated 3 out of 5 by supatight80 Not the same W İstanbul İ have grown to love...
Excellent Platinum Recognition first off...Always upgraded to Studio/Fantastic Suites on my numerous stays there.
But the folks I have called my W İstanbul family have all left. Hard to be loyal to this property when everybody are new faces....Will miss them all especially their fantastic W İnsider. ....Whoever will be the replacement will have very, very, very large shoes to fill....
March 2, 2014
Rated 3 out of 5 by supatight80 NOT the W Istanbul I used to love....
Been stayıng at thıs property at least 10 stays wıthın a 12 month perıod and I had known and love all of them ıncudıng theır W Insıder and other front lıners....
But they are all now gone and the new ones are lıke robots...So not W style, the new guys especıally the nıght manager NEVER smıles. Perhaps they have forgotten the true meanıng of what W ıs all about...FUN, energetıc, entertaınıng, lıvely....Now ıt ıs more lıke a conference atmosphere.
Except for Delera and a few other pıoneers who are fantastıc, ı have not much to say wıth the newbıes...I feel lıke just a number now and not W famıly.
For guests who dont stay here often, ıt ıs perfect as they upgrade platınumsto studıo or fantastıc suıtes...
But whoever wıll be the new W Insıder ın Istanbul...He/she has very, very, VERY bıg shoes to fıll after Askın has left 3 weeks ago.
Cancelled all my reservatıons at W thıs week and decıded to go to the newest starwood property ın Istanbul as ıt's now very gloomy wıth the rıgıd and 'stıff' new hırees who forget to smıle and at least act happy to see a loyal guest agaın....
I am very upset the my W famıly had left the property...They were truly top notch and were very cool, chıc, and fashıonıstas....The new ones now dont treat theır regular guests lıke famıly anymore...
February 27, 2014
Rated 4 out of 5 by CMFS Great Location
The staff were all terrific, friendly and extremely helpful
I found the location very convenient for touring the city
February 26, 2014
Rated 2 out of 5 by MAZETO Wall made of wood or similar...too noisy
I realyy could not believe how noise this hotel was .All the noise coming from corridor, in the mnorning you could not sleep later because the housekepping with the rooling cars make so much moise....but if you dont mind, ok! Breakfast is so poor and extremelly expensive. I dont comeback. And I am for 10 years spg member.
February 2, 2014
Rated 3 out of 5 by Vincos Something's Missing
The setting of the hotel s nothing short of scenographic in a beautifully restored and illuminated group of 19th row houses in Biskitas. Nearby are important sights like the Dolmabahce and Ciragan Palaces and plenty of dining venues although all other major tourist attractions are a taxi ride away. Particularly convenient is the fact that the Hop On Hop Off bus stops right outside.
The property has done a masterful restoration and infusion of W style but the space itself does not seem to lend itself well to this brand. For example, the "clubbing" spaces are very close (and on the same floors) as the accommodation meaning loud noise until late into the night. We were lucky to be on the other side of a fire door but the lower-numbered rooms must actually pulsate! Another problem is the very small size (30m) and poor layout of most all the lower category rooms in which you enter by going through - not past - the bathroom and once inside have no seating area at all.
As SPG Platinum, we were upgraded 4 notches which I was excited about until I saw the room and realized it was nothing but a basic with a private outdoor cabana that was completely inoperable due to seasonal closure. In fact, it was so filthy with bird droppings that we only went outside once. Ragged towels and stains on the upholstery added to the general discomfort so I complained and on the third day of a five day stay we were further upgraded to a Fantastic Suite which truly was fantastic in decor and ambiance but still fell below the mark on some key indicators - like the ragged towels again and the lack of a tub. I was also particularly irked that there was no toilet brush meaning after each use we had to deal with cleaning the toilet physically or risk massive embarrassment.
Other SPG recognition included a lovely cookie plate on arrival, surprise balloons at turn-down and a free in-room movie. Breakfast was OK as a Continental Option and very nice when upgraded for 25TL to buffet with a la carte items.
So what's the big beef? Basically, the lack of warmth and engagement on the part of the staff. I have never been in any hotel where during check-out I was not asked if I enjoyed my stay, thanked or wished a safe journey. Here nothing...and that was pretty emblematic of all our staff interactions...few smiles, grunts instead of greetings and no name recognition at all. Maybe this stay came to close on too previous W stays (see other reviews) but I guess we are spoiled.
March 27, 2012
Rated 1 out of 5 by AG123 TERRIBLE - SPIDER IN BED !!!!!
We like w hotels and all our past stays were excellent, but now we would be checking the bed for spiders each time we check into a w hotel .. Thanks to w istanbul.
On top of that .. They sent a room service person to the room .. Who was kind of rude and loud .. Saying "Bed change" multiple times and didn't understand or pretended not to understand, anything we were saying. Disappointing, they could not even send up a person who could speak to us politely.
The manager called up to apologize and offered us free drink/coffee .. That was kind of sad way to make it up to us.
W hotels are $$$$$, and with this hotels service/courteousness and room cleanliness, won't recommend this to anyone. Several better hotels seem to be in the neighborhood, suggest checking them out.
June 8, 2013