Rated 1 out of 5 by AG123 TERRIBLE - SPIDER IN BED !!!!!
We like w hotels and all our past stays were excellent, but now we would be checking the bed for spiders each time we check into a w hotel .. Thanks to w istanbul.
On top of that .. They sent a room service person to the room .. Who was kind of rude and loud .. Saying "Bed change" multiple times and didn't understand or pretended not to understand, anything we were saying. Disappointing, they could not even send up a person who could speak to us politely.
The manager called up to apologize and offered us free drink/coffee .. That was kind of sad way to make it up to us.
W hotels are $$$$$, and with this hotels service/courteousness and room cleanliness, won't recommend this to anyone. Several better hotels seem to be in the neighborhood, suggest checking them out.
June 8, 2013
Rated 3 out of 5 W Istanbul
Quite good location and fancy rooms with an oriental touch.
However placement of wet area in open room is not very convenient.
June 18, 2013
Rated 5 out of 5 by Anissa Overall a Nice Hotel
Staff was very accomodating and there were a few personal touches. Room was beautiful, beautiful facilities and only downside was that there is no pool. Received special snack with local sweet treats in the evening as well as turn down service. Bar prices for drinks was pretty pricey and didnt differentiate between high or low brand of liquors.
June 5, 2013
Rated 5 out of 5 by ATLJason Istanbul
This property more than exceeded my expectations. My room was great and had a beautiful private outdoor terrace. I was in Istanbul the past few days while there has been some protesting going on. The staff did an absolutely incredible job keeping us informed and safe. This is a great property with most importantly great people working in it!
June 3, 2013
Rated 5 out of 5 by jwtao Great and professional staff!
One morning we asked the concierge to warm up two sausages in microwave, The concierge brought back pan seared sausages and toasts too! Good surprise!
May 31, 2013
Rated 4 out of 5 by Donniebigtime Great hotel - but only for the room/service
Had a wonderful time at the W Hotel in Istanbul. Good location in a quiet neighborhood, but within walking distance of the Tram or reasonable taxi fare to tourist locations.
Only criticism is that the typical "vibe" of the W that many of us have come to love is completely missing. The bar is empty - but with drink prices at 20+ USD for a vodka tonic, what local let alone foreign visitor wants to drink there. Many better and much more affordable drinking establishments located nearby.
In summary - great place to crash after a long day of sightseeing, but social scene completely absent.
May 16, 2013
Rated 5 out of 5 by Celeste1 W Hotel Istanbul - Fabulous!
We had never been to Istanbul - and our son, who lives there, recommended the W. What a perfect place and great experience! We are especially indebted to Cem, the Concierge - who repeatedly and cheerfully helped us! Can't wait to go back!
May 22, 2013
Rated 3 out of 5 by Vincos Something's Missing
The setting of the hotel s nothing short of scenographic in a beautifully restored and illuminated group of 19th row houses in Biskitas. Nearby are important sights like the Dolmabahce and Ciragan Palaces and plenty of dining venues although all other major tourist attractions are a taxi ride away. Particularly convenient is the fact that the Hop On Hop Off bus stops right outside.
The property has done a masterful restoration and infusion of W style but the space itself does not seem to lend itself well to this brand. For example, the "clubbing" spaces are very close (and on the same floors) as the accommodation meaning loud noise until late into the night. We were lucky to be on the other side of a fire door but the lower-numbered rooms must actually pulsate! Another problem is the very small size (30m) and poor layout of most all the lower category rooms in which you enter by going through - not past - the bathroom and once inside have no seating area at all.
As SPG Platinum, we were upgraded 4 notches which I was excited about until I saw the room and realized it was nothing but a basic with a private outdoor cabana that was completely inoperable due to seasonal closure. In fact, it was so filthy with bird droppings that we only went outside once. Ragged towels and stains on the upholstery added to the general discomfort so I complained and on the third day of a five day stay we were further upgraded to a Fantastic Suite which truly was fantastic in decor and ambiance but still fell below the mark on some key indicators - like the ragged towels again and the lack of a tub. I was also particularly irked that there was no toilet brush meaning after each use we had to deal with cleaning the toilet physically or risk massive embarrassment.
Other SPG recognition included a lovely cookie plate on arrival, surprise balloons at turn-down and a free in-room movie. Breakfast was OK as a Continental Option and very nice when upgraded for 25TL to buffet with a la carte items.
So what's the big beef? Basically, the lack of warmth and engagement on the part of the staff. I have never been in any hotel where during check-out I was not asked if I enjoyed my stay, thanked or wished a safe journey. Here nothing...and that was pretty emblematic of all our staff interactions...few smiles, grunts instead of greetings and no name recognition at all. Maybe this stay came to close on too previous W stays (see other reviews) but I guess we are spoiled.
March 27, 2012