Rated 5 out of 5 by Jkennedy WOW
Great hotel, check in was smooth, room was beautiful maybe one of the best rooms i have stayed in
Needed an iPhone charger but there was not one avaialable, however an associate charged for me the next day
Such a shame there is no pool or spa and one outlet but i do understand its under construction at the moment
Your team are excellent from the duty manager,receptionist and conceige
Thank you for making my short time in istanbul enjoyable
July 27, 2014
Rated 1 out of 5 by Ken123 W Istanbul
The Hotel facilities requitred improvement and probably it is not the hotel for summer but winter.
July 28, 2014
Rated 2 out of 5 by iskra renovation doesn't justify everything
I have been advised about renovation by mail. correct so far. nevertheless following services were way below my expectations both as W customer and as first-timer at W Istanbul:
- breakfast; very average buffet, slow service, some items missing for so long that we walked away
- concierge: suggestions about restaurant was ridiculous and took us to very disappointing tourist traps
- staff at check-in desk: in 5 days I have been told so many different version of my rate and complementary benefits of SPG Gold Status that I was totally confused.Example: Breakfast not included and very expensive, so we had breakfast in a bar outside for one day, but then we realized the breakfast was actually included. I should choose between extra points OR free wi-fi, but after I've been told I can have both.
at the end the bill was a positive surprise because everything was included. why not telling since the beginning.
I didn't mention the condition of the GYM, because i supposed compromised by the renovations.
July 26, 2014
Rated 4 out of 5 by stchang12 Staff is Superb!
We love staying at the W and Istanbul's W proved why we are frequent customers. We arrived really early and check-in wasn't until 3pm. Although I knew the chances were slim, I figured I try and I guess it was my lucky day, our room was ready!
The staff was so helpful and accommodating to all of our requests. They gave great recommendations and we were not once disappointed. The location of the W is awesome in the sense that it's pretty much the center point to everywhere. Getting a cab was not a problem, but we actually walked around everywhere because of its close proximity and to get our exercise in.
The ambiance of the W is very similar to Miami's Very chic and appealing to the younger professionals. It is not a resort so you can't really relax and spend the entire day at the hotel but they do have a good lounge area with free WIFI.
Overall, I would highly recommend staying at the W if you are in your 20-30's.
July 26, 2014
Rated 4 out of 5 by Gus14 Great location and out of the way of tourist traps
Compared to other W hotels I felt this one was priced reasonably. The staff where helpful most times. There was a water pipe issue and the tape water was yellow for the last couple of days of our stay.
July 27, 2014
Rated 1 out of 5 by Mjomr The worse hotel ever
It is night club not hotel bead smell every were , rooms are like massage room
July 25, 2014
Rated 3 out of 5 by Atreus2011 The renovation is an issue
If you have renovation in your restaurant you should inform this prior check-in. In check-in you charge additional fees for breakfast and then tell that the breakfast is served in another place. But you dont inform that this another place is 10 min walking distance away and in another building. This issue does not fit to W brand. First day I had my breakfast and discovered the irregularity and next they we avoided. If you want to keep your quality level, you should not worry about small additional revenue possibilities and make your guests walk to another building only for breakfast.
July 16, 2014
Rated 5 out of 5 by Nicolas65 Excellent hotel, even under renovation
I have stayed at the w Istanbul several times and have always been pleased with all aspects of the experience. I was given a junior suite upgrade with my platinum status, and the room was welcoming and comfortable, as was the staff. I am glad to recommend this hotel highly.
July 20, 2014