Rated 5 out of 5 by jlmlegal The feeling of being welcomed home
This is our fourth visit to Istanbul and our fourth time staying at the W. Although we are tempted to stay in another district of the city or at a different property for variety, the way we are always treated at the W, overwhelms those temptations. Wonderful upgrades have consistently been provided. Great breakfasts to start the day. Particularly appreciated is the individually made Turkish oatmeal, which takes 30 minutes, so I let the restaurant know in advance and it is ready for me, with a side of freshly sliced fruit. Coming back from touring the first day and having a cheese plate and two glasses of wine waiting for us, was perfect.
I am certain that we will be returning to Istanbul, and when we do, there is no where else that we would consider staying.
May 13, 2015
Rated 3 out of 5 by SPGmember666 Disappointing for a W Hotel !!!
+ comfortable room
+ nice location
- dead hotel (not well animated)
- no terrace
- no dedicated restaurant
- no pool
- not a good value for money paid
May 5, 2015
Rated 4 out of 5 by DeePil Well located & friendly service
Great service with reception allowing check-in upon early morning arrival. Fantastic Conciërge service by Isa who arranged all the restaurant reservations. Breakfast staff Musaad (hope the name is correct) was very attentive & remembered our choices. Hotel location in Besiktas is a very nice area & well connected by tram to the old city. Pity the terrace was closed for renovations. Suggestion: the breakfast could offer bit more variety of local cuisine & better coffee. Recommend Harbi in Ortakoy for best Adana kebab & Siitis (below W Hotel) for coffee & yummy Turkish desserts!
May 2, 2015
Rated 5 out of 5 by Mckroes One almost perfect night at the W Istanbul
I really can recommend this hotel to anyone, during my stay I was politely greeted and check in went very smooth, I was also given a very good upgrade from a Spectacular room to a Studio Suite! Well done guys! The room was clean and large with a nice view over the street. The bar area was also a super nice place to relax and have a drink during the day! Only flaw was the W app, I used it twice during my stay and it did not work, when I tried to order room service the app confirmed my order but nothing happened, when trying to contact the reception by phone, it became clear that the phones in the room (312) did not work, after trying several times I gave up. Overall a very good stay with a minor flaw.
April 5, 2015
Rated 5 out of 5 by ATLien Not the usual hotel
This is a gem among the Istanbul hotels: Firstly, the hotel is not another large soulless concrete and glass cube, but located in nicely remodeled town houses. Secondly, the location at Basiktas is very good. an area with numerous restaurants and bars is right next door, one can reach Taksim square within a few minutes, ferries to the Asian side are leaving a few meters from the hotel and also the sites in Sultanahmet can easily be reached with public transport (taxis will likely get lost in the Istanbul traffic jam). Else the hotel delivered what one would expect from a W.
March 29, 2015
Rated 4 out of 5 by JayJaySt Nice place
Other than the cramped lift, and corridors, I have nothing bad to say about the hotel. The hotel were very kind to upgrade me to a wonderful suite room. another plus is that it's very close to the dolmabahce museum that I like very much. Will be back soon when in Istanbul.
March 29, 2015
Rated 2 out of 5 by Evan86 Both impressive and disappointed
As the topic, this W is both impressive and disappointed.The impressive is for the hardware of this hotel, it is fashion and easy to use. The disappointed side is definitely for the service.
I have been told by email that they are over booked at the first day when I arrieved Istanbul and two hours before checkin, but I guess that is acceptable since they offer me a room in another nice hotel. However, I don't know what to say when I arrived there second day and wait for more than 1 hour to let them "prepare" my room after I checkin. Moreover, When I asked for a in-room dining service in the night, they keep me waiting for almost 2 hours and told me something wrong with electric system in kitchen so that they missed my order when I called the service center again.
I may recommend this hotel for my friends as a one-night-try place, according to its super morden facility, but for long time stay, I guess another brands of SPG in Istanbul will be the bitter choice.
March 26, 2015
Rated 1 out of 5 by jkl1 No sleep for you
Night 1: Room 227. Screaming baby next door. I asked for a higher floor room but was moved to...
Night 2: Room 209. This room was even closer to the loud party lounge and had some bad smell covered by strong perfume. I asked again to be moved to a higher floor.
Night 3/4: Room 320. All-night LOUD construction noise just outside this room's window. Dusty air.
I haven't slept well in 4 nights. I'm afraid what will happen in the remaining 2 nights of my reservation. There are many other rooms in the hotel that would have been better, but the staff only offered the worst rooms. I wonder why? I was polite in asking...
March 23, 2015