Rated 5 out of 5 by Mckroes One almost perfect night at the W Istanbul
I really can recommend this hotel to anyone, during my stay I was politely greeted and check in went very smooth, I was also given a very good upgrade from a Spectacular room to a Studio Suite! Well done guys! The room was clean and large with a nice view over the street. The bar area was also a super nice place to relax and have a drink during the day! Only flaw was the W app, I used it twice during my stay and it did not work, when I tried to order room service the app confirmed my order but nothing happened, when trying to contact the reception by phone, it became clear that the phones in the room (312) did not work, after trying several times I gave up. Overall a very good stay with a minor flaw.
April 5, 2015
Rated 5 out of 5 by ATLien Not the usual hotel
This is a gem among the Istanbul hotels: Firstly, the hotel is not another large soulless concrete and glass cube, but located in nicely remodeled town houses. Secondly, the location at Basiktas is very good. an area with numerous restaurants and bars is right next door, one can reach Taksim square within a few minutes, ferries to the Asian side are leaving a few meters from the hotel and also the sites in Sultanahmet can easily be reached with public transport (taxis will likely get lost in the Istanbul traffic jam). Else the hotel delivered what one would expect from a W.
March 29, 2015
Rated 4 out of 5 by JayJaySt Nice place
Other than the cramped lift, and corridors, I have nothing bad to say about the hotel. The hotel were very kind to upgrade me to a wonderful suite room. another plus is that it's very close to the dolmabahce museum that I like very much. Will be back soon when in Istanbul.
March 29, 2015
Rated 2 out of 5 by Evan86 Both impressive and disappointed
As the topic, this W is both impressive and disappointed.The impressive is for the hardware of this hotel, it is fashion and easy to use. The disappointed side is definitely for the service.
I have been told by email that they are over booked at the first day when I arrieved Istanbul and two hours before checkin, but I guess that is acceptable since they offer me a room in another nice hotel. However, I don't know what to say when I arrived there second day and wait for more than 1 hour to let them "prepare" my room after I checkin. Moreover, When I asked for a in-room dining service in the night, they keep me waiting for almost 2 hours and told me something wrong with electric system in kitchen so that they missed my order when I called the service center again.
I may recommend this hotel for my friends as a one-night-try place, according to its super morden facility, but for long time stay, I guess another brands of SPG in Istanbul will be the bitter choice.
March 26, 2015
Rated 1 out of 5 by jkl1 No sleep for you
Night 1: Room 227. Screaming baby next door. I asked for a higher floor room but was moved to...
Night 2: Room 209. This room was even closer to the loud party lounge and had some bad smell covered by strong perfume. I asked again to be moved to a higher floor.
Night 3/4: Room 320. All-night LOUD construction noise just outside this room's window. Dusty air.
I haven't slept well in 4 nights. I'm afraid what will happen in the remaining 2 nights of my reservation. There are many other rooms in the hotel that would have been better, but the staff only offered the worst rooms. I wonder why? I was polite in asking...
March 23, 2015
Rated 4 out of 5 by Olek Great Staff - Great Location
its everything you would expect from a W. But the staff is better than average. Very helpful and always very willing to provide you their insight of what you should do.
Location is perfect and its very nice to walk around.
March 20, 2015
Rated 5 out of 5 by Ekraterina2341 this hotel has great features
This hotel complies with all the requirements of the most demanding guest. Very comfortable hotel , be sure to return
February 3, 2015
Rated 5 out of 5 by Akhir Awesome hotel with great staffs
Was in this hotel for 5 nights for business travel. I would say the location of the hotel is perfect, great staffs and comfortable bed.
One thing that I dont really like about this hotel is that, during check in, request the check in staff to credit starpoints to my spg card, but to my utter dismay, he said that the points can only be earned if i paid for the hotel using my own money (booking n payment was made by my company).
December 18, 2014