Rated 5 out of 5 by Akhir Awesome hotel with great staffs
Was in this hotel for 5 nights for business travel. I would say the location of the hotel is perfect, great staffs and comfortable bed.
One thing that I dont really like about this hotel is that, during check in, request the check in staff to credit starpoints to my spg card, but to my utter dismay, he said that the points can only be earned if i paid for the hotel using my own money (booking n payment was made by my company).
December 18, 2014
Rated 5 out of 5 by Dianne14 Great Experience
The end of October my husband and I stayed 5 nights at the W Hotel in Istanbul (Besiktas), Turkey. We had an outstanding experience in this historic area. There were restaurants right around the corner, we walked a short distance to take the Bosphorus cruise, as well as ride the tram into Istanbul. We were guided to local places to eat and explore. We feel that Koray was a gracious host and went out of his way to make us feel welcome and help provide us with knowledge for travel, dining and the local Besiktas market.
Gem was a gem of a concierge. He was very helpful and spent time making sure our tours and experiences were top-notch. He helped us plan a one day trip to Cappadocia which was one of our dream places to visit.
The hotel was very nice and in a great location but, the human touch made us feel special. We highly recommend this hotel and this great area.
December 11, 2014
Rated 3 out of 5 by kdq1013 Hotel is going through renovation, but no excuses
I've stayed at the W Istanbul 2 years previously and it was one of the best Starwood experiences I have ever had. Unfortunately, my current stay didn't come anywhere close to that. I understand the hotel is currently undergoing renovation, but that is no excuse for the lack of structure, responsiveness, and customer service that I experienced during my stay. The rooms (I say that in the plural form as I was moved to another room) were shabby, dirty, and desperately need to pick-me-up. There was a clear lack of attention to detail in both customer service and cleanliness. Naturally, I say this with much regret since I am usually an avid W supporter. I only hope that with the renovation comes re-training and a focus on managing the brand.
December 5, 2014
Rated 4 out of 5 by Nomad22 In midst of renovation
Generally good and in some respects great. Breakfast is superb with many local specialties. Tekin is enthusiastic about the potential for expanding the offerings of Turkish cuisine. Also, the front desk and concierge staff were super helpful. The hotel is in the midst of renovation, so I'm sure some things will improve. Items noted were poor ventilation and temp control in the hallways and concierge area - very stuffy and warm. Internet speed poor and constantly required new log-in. New water and toiletries were provided once in 6 days (we used Green Choice). But room was very pleasant. Hotel is a modest walk to tram to access major sites, and is just a short walk to great and fun restaurant area with lots of local food.
November 3, 2014
Rated 5 out of 5 by masilva48 Great Hotel
I stayed here for 3 nights and can easily recommend this hotel -- ideal location, nice rooms, and great SPG Platinum recognition (I got upgraded to a nice suite). Special thanks to Koray for all your help!
December 1, 2014
Rated 3 out of 5 by Vincos Something's Missing
The setting of the hotel s nothing short of scenographic in a beautifully restored and illuminated group of 19th row houses in Biskitas. Nearby are important sights like the Dolmabahce and Ciragan Palaces and plenty of dining venues although all other major tourist attractions are a taxi ride away. Particularly convenient is the fact that the Hop On Hop Off bus stops right outside.
The property has done a masterful restoration and infusion of W style but the space itself does not seem to lend itself well to this brand. For example, the "clubbing" spaces are very close (and on the same floors) as the accommodation meaning loud noise until late into the night. We were lucky to be on the other side of a fire door but the lower-numbered rooms must actually pulsate! Another problem is the very small size (30m) and poor layout of most all the lower category rooms in which you enter by going through - not past - the bathroom and once inside have no seating area at all.
As SPG Platinum, we were upgraded 4 notches which I was excited about until I saw the room and realized it was nothing but a basic with a private outdoor cabana that was completely inoperable due to seasonal closure. In fact, it was so filthy with bird droppings that we only went outside once. Ragged towels and stains on the upholstery added to the general discomfort so I complained and on the third day of a five day stay we were further upgraded to a Fantastic Suite which truly was fantastic in decor and ambiance but still fell below the mark on some key indicators - like the ragged towels again and the lack of a tub. I was also particularly irked that there was no toilet brush meaning after each use we had to deal with cleaning the toilet physically or risk massive embarrassment.
Other SPG recognition included a lovely cookie plate on arrival, surprise balloons at turn-down and a free in-room movie. Breakfast was OK as a Continental Option and very nice when upgraded for 25TL to buffet with a la carte items.
So what's the big beef? Basically, the lack of warmth and engagement on the part of the staff. I have never been in any hotel where during check-out I was not asked if I enjoyed my stay, thanked or wished a safe journey. Here nothing...and that was pretty emblematic of all our staff interactions...few smiles, grunts instead of greetings and no name recognition at all. Maybe this stay came to close on too previous W stays (see other reviews) but I guess we are spoiled.
March 27, 2012
Rated 5 out of 5 by Chrisa72 Memorable Staff
Very friendly staff. Nice hotel in superb position.
Gem is the best. He is professional, friendly, helpful and he welcome us to Instanbul with the best way. He is a fantastic person.
November 20, 2014
Rated 1 out of 5 by AG123 TERRIBLE - SPIDER IN BED !!!!!
We like w hotels and all our past stays were excellent, but now we would be checking the bed for spiders each time we check into a w hotel .. Thanks to w istanbul.
On top of that .. They sent a room service person to the room .. Who was kind of rude and loud .. Saying "Bed change" multiple times and didn't understand or pretended not to understand, anything we were saying. Disappointing, they could not even send up a person who could speak to us politely.
The manager called up to apologize and offered us free drink/coffee .. That was kind of sad way to make it up to us.
W hotels are $$$$$, and with this hotels service/courteousness and room cleanliness, won't recommend this to anyone. Several better hotels seem to be in the neighborhood, suggest checking them out.
June 8, 2013