Rated 5 out of 5 by AditKhorana One of the nicest hotels I have ever been to
Excellent features, and very friendly and attentive staff. Would definitely recommend to all others, if they can get past the price tag!
February 23, 2015
Rated 5 out of 5 by TiggerTigger Had high expectations - but it even surpassed those
We stayed at the W Retreat for a birthday weekend. We had heard good things about the hotel before we arrived, but were still surprised at the quality, design and service in the property. The layout is superb, and just the right size - larger than your typical hotel but small than some of the sprawling resorts in Asia. You can choose to get a buggy around the resort or simply walk.
The room is well designed with the usual W attention to detail. The personal swimming pools are surprisingly large (they put the ones in W Singapore to shame) and the long side of the room faces the view, with windows all the way along, giving a very open, spacious feeling.
The facilities are top notch, with a beautiful spa and open air tennis court. The W is placed on the corner of the peninsula, so the view on the beach (reserved for W residents) is spectacular, you feel you are out over the ocean. Wherever you walk in the resort, W-esque music follows you around from the camouflaged speakers.
Food is good - the Japanese restaurant by the beach was the best Japanese food I've had outside of Japan. Afternoon tea was not so impressive, so best skip that one.
Service was flawless, all staff are super friendly and do a great job remembering preferences and names.
Quite a few families around, so perhaps not best if you're looking for couples-only hotel, but most of the kids seemed reasonably well behaved.
We'll definitely be going back again. Couple a great resort hotel with a restful and convenient island and airport, and you have great ingredients for the perfect vacation.
February 9, 2015
Rated 5 out of 5 by RnR2014 Thank you W Retreat Koh Samui
Thank you for making our stay a memorable, enjoyable, relaxing and wonderful... Special thanks to "Miss Golf" whom helped us repeatedly and made our stay excellent and FUN. We recommend the Cabaret Show in Lamai.
"Mr Oh" whom looked after us exceptionally well at Sip Bar and W Beach everyday. Especially our last night as he was our Lanton man and photographer... Thank you.
"Miss Gift" always made breakfast a pleasure.
Thank you to all the team at W Retreat, truly a amazing holiday and we will be back (kids in tow)...
Richard and Renee xx
November 30, 2014
Rated 5 out of 5 by HamishBKK Another perfect stay
Thank you to everyone at W Samui for another perfect stay. We absolutely love your resort and your service and facilities are simply amazing. Congratulations and huge thanks to everyone.
October 26, 2014
Rated 5 out of 5 by Brainchoi Perfect place just like pictorial
This is one of the best relaxing place with my family. It looks so friendly that some of staff tried to pronounce and remembered my sons name and call every meet.
And the W insider did her utmost to follow up what I ask and wonder.
Absolutely, I recommned this resort to the family want to stay relaxing.
September 29, 2014
Rated 5 out of 5 by Chris8 Exceeded Expectations
My wife and I came here for my birthday and the staff went above and beyond to make sure I had a great time. The staff were very friendly and helpful. The breakfast was one of the best we have had. We arranged for a private dinner on the beach and it feels like your own beach. Very relaxing, had a great time.
September 8, 2014
Rated 5 out of 5 by Larry27 Fabulous hotel
W Koh Samui is the children friendly W I have ever stay.
Wonderful facility, helpful people, nice room and cool Bar.
My family would like to thank all W staff, you gave us such a great holiday.
August 19, 2014
Rated 5 out of 5 by Mucka25 You will feel like you are in Europe.
Wow, Wow, Wow. Luxury, hygiene, service. 100% satisfaction from the minute you entered reception until you say your good byes. We were treated like Royal by all departments. Respected and assured that everything is great. Staff would go out of their way to meet you request even if it had nothing to do with the resort. I required an elephant souvenir and did not want to leave the resort when Kitty (Catering management team) found time on her day off to locate an elephant and brought it to me. Now that is amazing. My husband caught a bug on day 2 from a drink outside the resort; I was driven to a pharmacy to pick up medication and brought back while a rice soup meal was prepared for my husband by Poh to settle his stomach. I met Jeane, Brian and Robert (management team) who took time out to introduce themselves and make us feel welcome. Now you don't get that at any resort but only at W Koh Samui. A massive thank you and acknowledgement to Kitty for her constant smile and having a chat with us to make sure we were 100% satisfied on a daily basis. I reminded her that there were no magnums in the Sweet Spot fridge when within 20 minutes it was overflowing lol. Thank you Chai for the personal Yoga and Pilate sessions and an effortless attempt to improve our flexibility. We did not attend any other classes after the Pilates class as it took us 5 days to recover from the pain we endured in muscles we had no idea existed. You are a great instructor with lots of patience and enthusiasm. I know I handed out quite a few chocolates to thank each and every one of you but its minimal compared to how wonderful you all were. Even the security gentlemen that were stationed on the corners, irrespective of the heat and humidity they always smiled and bowed each time we passed. The cleaners were so quick yet efficient and so damn good at what they did. The pool boys made sure the pool was spotless and free of leaves and any debris. The staff at the bar were also amazing especially Gift . Her passion to find out more about us and where we come from and amazing mojito's. Thank you also to Jen Beach manager) and Japanese Restaurant for the amazing service, great food and professionalism. Thank you all once again from the bottom of our overwhelmed hearts . Your logo W for Whatever Whenever speaks for itself and you truly lived up to it. We look forward to seeing you all next year.
Virginia and Tim Muckenthaler
July 17, 2014