Rated 4 out of 5 by KAI1822 Wowed us by their wonderful staffs
This is definitely a resort with wow factors in many ways. Besides the breathtaking view of gulf of Thailand and the Maenam beach, the staffs left me a nice impression as well, Gerenal Manager Nick himself gave us a personal tour introduction at the beginning which leads a wonderful stay for us at W Koh Samui. Worth come again and again!
February 1, 2012
Rated 5 out of 5 by Ipomax Biggest hotel room ever!
Wow! Huge room - 1755 square feet! All rooms have their own personal pool, We enjoyed the expresso maker and our atrium shower. The Asian restaurant was a highlight, as was the outdoor bar with the live DJ.
We hated to leave to go back to Bangkok. A big shout out to Mr Aiy, Concierge, who arranged a complicated transfer of some of our Bangkok luggage to another hotel, all with a smile! Thanks for the great time - we will be back!
January 22, 2016
Rated 5 out of 5 by Orchid23 Zen feeling
A a very relaxing resort with panoramic views of the ocean. Our ocean front villa was designed to be very comfortable with so many extra amenities such as water, beach bag, flip flops and even mini sunscreen. The Sweet Spot was available 24/7 with cold drinks and ice-creams. The Thai food was delicious and the mini mango sticky rice for breakfast was bliss! The bean bag lounging chairs by the ocean were the best and great staff to take care of all your needs. Well done to Mee and all W colleagues!
November 11, 2015
Rated 5 out of 5 by DAVIDCHENQJ THANK YOU W HOTEL!
I stayed in W Retreat Koh Samui from 24/08/15 to 26/08/15 for my girlfriend's birthday and my proposal. I must say that from the start to the end of the stay, we were always pleasantly surprised by the level of attentiveness to details that the staff have. Even before we arrive at the hotel, your staff were very helpful in assisting me in planning the surprise proposal for my girlfriend, giving me ideas as I was not very familiar with Koh Samui I would like to comment Ms Zita, Ms Oh (Insider), and Ms Eve for their excellent service level. This is something unmatched in all the hotels that I have stayed in all over the world. I would also like to comment Oh from Namu for the initiative that he has during the proposal dinner! You guys made the event possible for us! Breakfast at the Kitchen Table was excellent, Spread was good, Service was even better than the spread! I would strongly recommend everyone who is travelling to Koh Samui to stay in W Retreat. The level of enjoyment and service is something that you have to experience for yourself. Lastly, I love the concept of Whatever Whenever! you guys really made true to your promise of Whenever Whatever! Thank you for such a wonderful experience and you have set the bar very high for our future travels!
August 26, 2015
Rated 3 out of 5 by sg526 Great facilities, but service was less than expected
Hi - we were very excited to stay at the W for our honeymoon in Koh Samui. The facilities were great and the staff that met us initially was extremely accommodating. However, we found some issues during our stay that we are not happy about:
1. Our internet service was dodgy in the room
2. The pool attendant was not cordial and he kept pestering us to see our room key before he would give us towels for the pool
3. We went to The Kitchen Table for dinner, service was extremely slow, there was also mosquitoes and small ants on our table. When we told the waitress she just squatted them on the table!
4. Our dinner bill was miscalculated
I expected much more in terms of service and quality of the staff at the hotel. It seems that the english speaking staff is up to par however everyone else is way behind.
June 12, 2015
Rated 5 out of 5 by JoecoleSong Everything was perfect, except mosquito
Spent 4 nights / 5days.
Room, facility, beach, food, staff service were all excellent as expected or better than expected.
However, mosquitos make me hesitate to give 100 perfect score. My room number (or a retreat as W called) was 108 - a tropical oasis. I had no problems for first two days, but the attack from mosquito began day 3 and eventually I had more than '20' mosquito bites until I checked out.
I can't say this is a serious issue, since my 3 year old son got 2 bites and my wife got none - that's acceptable, but it was quite unpleasant event for me...
May 4, 2015
Rated 5 out of 5 by AditKhorana One of the nicest hotels I have ever been to
Excellent features, and very friendly and attentive staff. Would definitely recommend to all others, if they can get past the price tag!
February 23, 2015
Rated 5 out of 5 by TiggerTigger Had high expectations - but it even surpassed those
We stayed at the W Retreat for a birthday weekend. We had heard good things about the hotel before we arrived, but were still surprised at the quality, design and service in the property. The layout is superb, and just the right size - larger than your typical hotel but small than some of the sprawling resorts in Asia. You can choose to get a buggy around the resort or simply walk.
The room is well designed with the usual W attention to detail. The personal swimming pools are surprisingly large (they put the ones in W Singapore to shame) and the long side of the room faces the view, with windows all the way along, giving a very open, spacious feeling.
The facilities are top notch, with a beautiful spa and open air tennis court. The W is placed on the corner of the peninsula, so the view on the beach (reserved for W residents) is spectacular, you feel you are out over the ocean. Wherever you walk in the resort, W-esque music follows you around from the camouflaged speakers.
Food is good - the Japanese restaurant by the beach was the best Japanese food I've had outside of Japan. Afternoon tea was not so impressive, so best skip that one.
Service was flawless, all staff are super friendly and do a great job remembering preferences and names.
Quite a few families around, so perhaps not best if you're looking for couples-only hotel, but most of the kids seemed reasonably well behaved.
We'll definitely be going back again. Couple a great resort hotel with a restful and convenient island and airport, and you have great ingredients for the perfect vacation.
February 9, 2015