Rated 4 out of 5 by Winston88 Unique and modern design
Great decor, unique and refreshing.
August 14, 2014
Rated 5 out of 5 by Jackie1013 Commitment of Senior Staff and Service level of General Staff
I ws particularly impressed by the involvement of General Manager (I thought he is an Austrian) to greet cusotmer at the front door and walked around in coffee shop to mke sure food and service quality of restaurant was good.
The overall service level of reception staff, staff in restaurant was also good.
This was my second visit to the W hotel n Guangzhou; I found that the general impression given to me this time was much better than last one. Good to see improvement. Thank you.
August 10, 2014
Rated 5 out of 5 by Beef Excellent Hotel
I have been to this hotel a few times already and will definitely come back again. Excellent hardware as well as wonderful services/management
- great staff : friendly and helpful, especially (but not only) the executive lounge staff
- nice platinum member suite UG: excellent rooms and facilities. The executive lounge on the 26th floor is beautiful and comfortable.
- location is convenient: around the new CBD and easy to arrange my meetings. The street behind has a lot of pubs and restaurants
- good breakfast buffet (2/Floor) and evening happy hour
November 15, 2013
Rated 5 out of 5 by Amanda1231 All around great, best hospitality
This was one of the best hotel experiences I have had. Staying in a hotel for a while can be hard sometimes and the W staff made this an absolutely delightful experience. The front desk and Whenever/Whatever staff answered all of my questions and helped with services from the hotel, as well as recommendations for things to do, places to eat, etc in the city- and gave me very helpful directions to find them! They made sure to give me contact information as well to call them (I did once) if I got lost or needed anything, as well as to taxi drivers to help me get back, which was very useful. The staff at the lounge and happy hour were incredibly friendly and as soon as I walked in I had my usual drink and they remembered if there was anything I was doing or needed help with. The spa area was nice and relaxing for my evenings after work. The rooms were clean and had many nice perks (heated toilet, tv in shower, and I love when hotels give you face wash). Breakfast was amazing and although I did not eat other meals there, I liked Woo Bar and Fei. Overall, the staff made it the great experience it was, and made every step along the way of my stay easy and enjoyable! I would 100% recommend it,
July 30, 2014
Rated 5 out of 5 by cn43 Friendy staff. Modern and chic hotel
I love this hotel. This staff are very frienfly and out-going. In particular, Juliana who I believe is one of the managers, was very helpful when I was having issues with my room key. The rooms are clean and fairly large.Th area is currently under construction but all the neccessary tourist attractions are within easy walking distance. The club there is very lively with lots of beautiful people. The gym is well equiped with free weights and machines.
December 15, 2013
Rated 3 out of 5 by Elvisthong69 poor organised
i was check into W Gaunzhou on 20 July and i was arrived at 2 pm afternoon and during the check in i was told that all the rooms has been occupied and i can only check in at 6 to 630 pm which i feel very poor organised and they told me that i only can check in the smoking room which is only 1 room left at the moment or else i have to wait until 6 or 7 pm whig i really cannot accept,i was book and paid for the non smoking room and the hotel should make it available latest by 2 pm and the receptionist told me that the hotel guest all check out at 4 pm and how can the entire W Gunazhou was occupied by platinum guest.
at the end i have to take up the non upgrade smoking room for the 2 night stay.
the hotel gym equipment is very limited compare dot the W hotels in Asia which is worst then sheraton hotel.the dumbbell was put on the floor due to lack of racking and is kind of obstruct and dangerous to placed all dumbbell beside the work out chair.
this is not a very good experienced stay.
However few of the staff was doing great job on customer service part.
July 23, 2014
Rated 5 out of 5 by Rich2809 Outrageously Fantastic Hotel !
I have stayed at lots of W hotels all around the world and most are OK. This one is by far my favourite. I had a marvellous suite and it really was marvellous.
In my head this is how a stay at a W should be. It's exciting, it's fun it's cool.
Stunning decor and an interesting view, Staff friendly and communication with them is easy.
Room was so clean, bathroom a delight. First tv in a bathroom that you can A. See, B. control without a remote, whilst in the bath.
I had room service for breakfast and lunch, sitting on my huge terrace and it was a fantastic experiance.
Gym was ok
I want to come back very soon.
November 20, 2013
Rated 4 out of 5 by Walter11 This hotel is below my expectation I hold for W
Overall is fine, but when i pay attention to details there is a lot can be improved. Such as the in time feedback to consumer
July 19, 2014